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Reviews of Sandman Signature Edmonton Downtown Hotel

3.5 out of 5
Sandman Signature Edmonton Downtown Hotel
10235 - 101 Street, Edmonton, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 1207 out of 2553 reviews" "
Rating 8 - Good. 682 out of 2553 reviews" "
Rating 6 - Okay. 339 out of 2553 reviews" "
Rating 4 - Poor. 188 out of 2553 reviews" "
Rating 2 - Terrible. 137 out of 2553 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy acess to downtown via the ped ways.
Stayed 3 nights in Apr 2024
Response from Manendra Sharma on Apr 26, 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Randy

Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 26, 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Lenny

Liked: Cleanliness, staff & service
Very convenient
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 25, 2024
Hi Lenny,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice BUT our room did not get cleaned as the front desk did not specify that we needed to have the card on the door..... they should specify that to everyone at check in
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 25, 2024
Hi Wendy,Thank you for choosing to stay with us and taking the time to rate us.We regret any disappointment caused due our stay over cleaning program. We do place collateral in the rooms to suggest our patrons on the cleaning request procedures. We appreciate your feedback and shall revisit our policies to convey this message to our patrons. Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Edmonton isn’t a great place in my opinion but like other big cities it has both good and bad points to be aware of
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 23, 2024
Hi Peter,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. No concerns.
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 23, 2024
Hi Temitope,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi AndreasThank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Emmanuel,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 23, 2024
Hi Dwayne,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Benmaurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Benmaurice,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 23, 2024
Hi Monica,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Freda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was really comfortable. Pillows were a little bulky
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Freda,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

shola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Shola,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Garry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Garry,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location and restaurant, the staff is always helpful and friendly
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Debra,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and super friendly. Handled special requests like professionals and were very thurough.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Scott,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Adam,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

2/10 Terrible

Erica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless. Staff was incompetent
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Erica,We apologize for any disappointment caused during your last stay. Edmonton downtown like many big cities is currently trying to find resolve to some challenges as a community.We can assure you that we value the safety of our guests & our building is equipped with safety features like CCTV & access controlled elevators in addition to having a security personnel on site.I once again appreciate your business & feedback and look forward to welcome you back. Regards

8/10 Good

Jaklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 22, 2024
Hi Jaklyn,Thank you for choosing to stay with us and taking the time to rate us.We are glad that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. First class
Stayed 1 night in Apr 2024
Response from Brian K on Apr 18, 2024
Thank you Cameron for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.We are glad you enjoyed your stay.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevators seemed to act weird while we were there. But other than that everything was great.
Stayed 2 nights in Apr 2024
Response from Brian K on Apr 18, 2024
Thank you Matthew for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.There was a power surge during your stay which may have resulted in the odd elevator behaviour. Everything is back to normal.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Cayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the service and the Room upgrade from being Gold status member with Expedia
Stayed 1 night in Apr 2024
Response from Brian K on Apr 18, 2024
Thank you for taking the time Cayla to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian K on Apr 18, 2024
Thank you Kyle for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

8/10 Good

Leigha

Traveled with family
Hand hotel to stay at for the game.
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Leigha,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property staff we dealt with were wonderful
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Derek,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Kelsey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brian K on Apr 18, 2024
Kelsey, thank you for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Robert,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quieter then i thoight it would be
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Michelle,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

6/10 Okay

David

Disliked: Property conditions & facilities
The room I had spelled the door was broken and the tap for sink in bathroom leaked
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi David,Thank you for staying with us and sharing your candid feedback.We apologize for the inconvenience caused. We value your comments and shall have our maintenance team to review the anomalies highlighted. We sincerely hope for your continued patronage.Regards

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Parking parking parking
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi AndreThank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Rogers Place. Make sure you check in early on game day if you are going to park in the basement.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Stephen,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Rodger’s place
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on Apr 16, 2024
Hi Heather,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

4/10 Poor

HONG YAN, Grande Cache

Traveled with group
Not a good experience for parking my car!
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Hong Yan,Thank you for choosing to stay with us and taking the time to rate us.We are sorry to learn of your disappointment on the parking arrangements. We apologize for the inconvenience caused.We sincerely hope for your continued patronage. Regards

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ice was only available on two floors and they never mention that to you while checking in. They also had key cards that stopped working the moment you bring it near a phone, so I had to exchange it multiple times. The rooms were very clean however and spacious. Parking wasn’t free which was also a little disappointing.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Steven,At the onset we apologize for the inconvenience caused during your stay. We do have 11 ice machines on guest floors, we will definitely have our maintenance team to check of any issues. Being a downtown hotel, the parking services at the hotel are available for our guests to avail at a per night cost. I assure you that the charges at Sandman are very competent to other hotels in the close vicinity. Apparently the hotel doesn’t own the parking lot & we only facilitate this service for our guests. The amount charged is the actual cost to the hotel for the parking. We sincerely hope for your continued patronage.Regards

10/10 Excellent

Ganny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good for me .
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Ganny,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Justin

Traveled with partner
Liked: Amenities
Good.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Justin,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

6/10 Okay

Elissa

Traveled with partner
Liked: Amenities
Disliked: Staff & service
It was close in location to walk inside all the way to the oilers game. The bed was comfy. However, we didn’t like the extremely slow elevator. This is no exaggeration, I travel often and have never seen or experienced this before. There was a line up of people waiting to take one of three elevators up the their rooms and it was a loong line up! Secondly the parking situation was also a bit disappointing, we mistakenly paid at the vestibule at the parkade. So it would have been nice if they said hey no worries we got you. Let us comp you the parking and your all covered. Instead the guy said oh I’m sorry I’ll have to charge you an additional $28 for the parking. We were like whoa what!!? He said don’t worry, there’s an app, for the parking and you can get up at 6am to extend your parking! (Well what a great night away! No sleep in for us!) he also forgot to mention that when we had an alarm go off at 6am to extend our parking, the app charged us $37!!!! WOW! So if your looking for a place near the oilers game, then sure, if you have tons of extra time to wait in enormous lines to just get to your room, then sure, if you don’t want good customer service then sure, this is the hotel for you.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Elissa,At the onset we apologize for the inconvenience inadvertently caused. We have 3 high speed elevators for guest floors but we do understand that during extremely busy times on event/ game nights there could be a slight wait time.Being a downtown hotel, the parking services at the hotel are available for our guests to avail at a per night cost. I assure you that the charges at Sandman are very competent to other hotels in the close vicinity. Apparently the hotel doesn’t own the parking lot & we only facilitate this service for our guests. The amount charged is the actual cost to the hotel for the parking. We sincerely hope for your understanding and continued patronage.Regards

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and was close to good shops and restraints
Stayed 3 nights in Mar 2024
Response from Manendra Sharma on Apr 11, 2024
Hi Jihad,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really good. The place connects to every where, we can walk in all sorts of area. It was very good. the food at the chopp was really good. The Staff was very friendly, helpful and super smiley.
Stayed 3 nights in Mar 2024
Response from Brian K on Apr 8, 2024
Thank you Henry for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Room needs more options for pillows. They are all very large and hard. Other than that we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Manendra Sharma on Apr 26, 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Friendly staff and clean room.
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Johnathan, thank you for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fabulous but gave the area a 1-star because of the addicts doing drugs close by. My little children witness a guy OD & shouldn’t have witnessed this. Clearly the downtown core needs security to get addicts away from a tourist area! Sad to see the suffering but kids shouldn’t be seeing this IMO.
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you Eleanor for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Lacey

Traveled with family and small children
Liked: Staff & service, amenities
Loved the swimming pool and view, the only problem for me was that there was half a bottle of booze left in the fridge and a sweater in one of the drawers that my daughter found but everything else was fine
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you for taking the time Lacey to provide feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit. Your findings have been reported to our Housekeeping Manger.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS VERY KIND FRIENDLY , AND HELFUL!!
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you for taking the time Cheryl to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 1 night in Mar 2024
Response from Brian K on Apr 8, 2024
Thank you for taking the time Kent to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Kyla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location to walk downtown. Clean and pool is great!
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Kyla, thank you for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

10/10 Excellent

Kiera

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you for taking the time Kiera to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities
The thermostat didn’t regulate properly so it was too hot for a comfortable sleep
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you Holly for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.I have noted your concern and will get it looked into.If there is anything I can do for you in the future, please do not hesitate to reach out.

4/10 Poor

Sharon

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Brian K on Apr 8, 2024
Thank you Sharon for taking the time to complete our survey. Based on the ratings provided, what could we have done to make your stay perfect?We would appreciate any feedback that you could provide to help improve the service we deliver.We look forward to your next visit.

8/10 Good

Caiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian K on Apr 8, 2024
Thank you Caiya for taking the time to provide positive feedback on your recent stay with us. We truly appreciate your business and look forward to your next visit.If there is anything I can do for you in the future, please do not hesitate to reach out.