Water park

Reviews of West Edmonton Mall Inn

2 out of 5
West Edmonton Mall Inn
17504 90 Ave Nw, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1039 reviews" "
Rating 8 - Good. 361 out of 1039 reviews" "
Rating 6 - Okay. 150 out of 1039 reviews" "
Rating 4 - Poor. 78 out of 1039 reviews" "
Rating 2 - Terrible. 71 out of 1039 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and patient
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was friendly and knowledgeable.
Stayed 1 night in Apr 2024

4/10 Poor

Errol

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Pam

Traveled with family
Liked: Staff & service
This is an older hotel. Accommodations are average, beds super hard. We had 2 rooms, occupants in second room found hair in their towels. First room, bathroom toilet uncomfortable as it was set too far back to counter and lid pushed forward making it very awkward. Complimentary breakfast was minimal, but sufficed. The only thing going for this property is its proximaty to the mall. Pricing was average.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Pam. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Annie

Business traveler
Liked: Staff & service
Front entryway has a foul smell, homeless people sheltered within. A tree outside my room has overgrown, the wind caused the branches to beat against the wall reverberating the noise into the suite.
Stayed 2 nights in May 2024
Response from General Manager on May 8, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Annie. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for mall
Stayed 2 nights in May 2024
Response from General Manager on May 8, 2024
Thank you so much for taking the time to share your experience with us Jeremy! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Rene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Underground parking was not working.
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Thank you for taking the time to leave a review of your recent experience at West Edmonton Mall Inn Rene. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the inconvenience encountered. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back again soon!

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! The front desk upon checkout was a little rude but otherwise was wonderful.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to share your experience with us Shaylyn. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on May 8, 2024
Thank you so much for taking the time to provide us with a rating Chad. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Samir

Traveled with family
Disliked: Cleanliness
The hotel was quiet. Comfy beds Easy check in and check out. Great location and affordable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to provide us with an excellent review of your recent experience at West Edmonton Mall Inn Samir! Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Tasha-Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy place to stay in Edmonton so close to west Ed
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to share your experience with us Tasha-Lee. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well and you were able to experience the unique experience our location offers. Looking forward to welcoming you back soon!

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to provide us with an excellent rating Hunter! Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Perry

Traveled with partner
Loved the closeness to the west Edmonton mall. Would of liked to see a small restaurant at the inn otherwise it had everything we needed
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to share your experience with us Perry. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find ! Very welcoming Staff !!! So delightful 🙏👍 Thank you for a fabulous stay!!!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you so much for taking the time to provide a rating Yvonne. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

8/10 Good

Mary Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Near west edmonton mall and near bus stop
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you so much for taking the time to share your experience with us Mary Christine! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Douglas Allen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you so much for taking the time to provide us with an excellent rating Douglas Allen! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

May

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you so much for taking the time to provide us with a great rating May! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Hilary, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you so much for taking the time to provide us with an excellent rating Hilary! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Bree

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was broken on and off every single day we were there, the breakfast was so mediocre that we opted to go out for breakfast every day after the first time we tried it. The room itself was fine, and the location was great, just dont expect much more than a place to rest your head.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Bree. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Anika

Liked: Staff & service
Disliked: Property conditions & facilities
Room was out dated.. smelt like cigarettes in our no smoking room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Anika. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to provide us with an excellent rating Brenda! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a rating Raven. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

2/10 Terrible

Lori Ellen Dawn

Traveled with family
I would never say at this hotel again. We got to our room and noticed that it had not been cleaned. There was hair in the shower hair in the bed. Management did not want to do much about it. They ended up changing our room. That room was also dirty. The sheets were stained There was litter and half drank water bottles. they ended up comping us for one night stay but we couldn’t wait to get out of there. horrible experience.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a review of your recent experience at West Edmonton Mall Inn Lori Ellen Dawn. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to have the chance to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to provide a rating David. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait in line to check in for about 20 minutes They should have had both sides open
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a review Rhonda. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

Jeannette, Saskatoon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mall and free breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to share your experience with us Jeannette! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

Jennifer

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 24, 2024
Thank you for taking the time to leave us with a rating Jennifer. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

4/10 Poor

CHI NGO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire building is dirty.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a hard time finding the mini fridge. Continental breakfast was so crowded that we couldn’t get in. One of our phones was stolen in the parking lot and the cctv was in use ‘for something else’ so nothing could be done. Overall there were some things that could have been better.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Marina. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Zandile

Traveled with family
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave us with a review Zandile. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with an excellent rating Yvonne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

ronald

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (HE) is kind and approachable
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with your kind rating Ronald. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Meagan! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Lei

Liked: Staff & service
It is ok.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Lei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Chad

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Chad! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Mike

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 24, 2024
Thank you so much for taking the time to provide us with a great rating Mike! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

Jaime

The breakfast for family could have been better with more options
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you so much for taking the time to share your experience with us Jaime. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

8/10 Good

Ka Wing Kelvin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
The staffs were great and friendly
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you so much for taking the time to provide us with your kind rating Ka Wing Kelvin. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and cheerful. Basic for what we needed - proximity to West Edmonton Mall. Shared wifi with WEM was average.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you so much for taking the time to share your experience with us Lisa! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

8/10 Good

Matthew David

Traveled with family
Liked: Staff & service, property conditions & facilities
Walkable to West Edmonton Mall made this property super convenient.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Thank you for taking the time to leave us with a review Matthew David. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good unfortunately didn’t get the discount for water park due to booking with Expedia!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you for taking time to provide a rating Lori! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back in the future.

4/10 Poor

Dave

Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for taking the time to leave us with a rating Dave. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

6/10 Okay

Cong

Traveled with family
Liked: Cleanliness, amenities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you so much for taking the time to provide us with a rating Cong! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Lindsay

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We were on the third floor and it was very loud in the morning being right beside the breakfast room. It was very dirty, there was garbage left from previous guests in the bathroom and main area, the duvet was dirty and there were just stains everywhere. The location however is great so I guess that’s why you pay so much for such a low quality hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for taking time to write a review Lindsay. While we wish you had a better stay, it is feedback like this that we learn from and use to improve. We apologize for the cleanliness issue you have encountered during your stay. Be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. This has been addressed with our housekeeping team to avoid further reoccurrence. Once again, we sincerely apologize for the inconvenience. Hoping you'll give us another chance to turn the situation around. Looking forward to welcoming you back in the future.

8/10 Good

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the mall
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to share your experience with us Marc! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Carla

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Front desk staff were exceptionally friendly & helpful. Carpets throughout smelled and caused all 3 of us to have allergy issues in the suite. Also, it was difficult to get an elevator in the morning as it was always occupied by staff. As I have mobility issues, taking the stairs was not an option. My scooter doesnt fit in the elevator with laundry trollies etc...
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Carla. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We totally understand your concern and will be sure to share your comments with our team. We hope you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okay

Amanda

Traveled with group
Convenient location to access the mall. Just an average hotel but nice to have a small continental breakfast available.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us with a review Amanda. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was super convenient. Within walking distance of the mall and all sorts of things to do. Price was right. Clean, safe, easy check in and out. The only thing I wish I knew before, booking through their company would have ensured some extra discounts with our excursions. Of course that was not included as Expedia is a 3rd party.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to share your experience with us. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quite stay just wish they had a restaurant in the building
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us with a review Gail. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to provide us with a great rating Amanda! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.