Ratings based on 137 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from canada
Huge disappointment. Rude staff, unclean & shabbyPosted Jun 12, 2015
Beginning at check-in, the staff is unfriendly, rude, and aggressive. They have zero customer service skills and act like dealing with any customer interaction is a hugely inconvenient burden. The room was extremely tiny with stains on the curtains and bed spread. The wall was peeled and chipping and the overall hotel was very shabby, unclean, and rundown. The spa facilities were tiny and disappointing and the hours for the pool, spa, and beach made no sense. This hotel was not a relaxing, first-class spa getaway; but instead was a trashy, shabby stay, where you were treated rudely and poorly for the mistake of giving them your business.
for Everyoneby A verified traveler from London
Quiet relaxing spa hotel in good locationPosted Jun 1, 2015
We stayed 2 nights at the hotel and overall were very pleased. The onsite facilities are excellent, rooms are comfortable but unfortunately none have balconies. The huge buffet breakfast is served until 12 which was great. Dinners were very good and the dining room staff were delightful. Gluten free bread is available if requested. The spa treatments were some of the best I have had. There is a private beach a short walk across the main highway or a shuttle every 15 minutes. The beach is lacking in facilities. There are no toilets, changing rooms etc, and unlike other private beaches in the area no crates of Dead Sea mud. The water container was not refilled regularly and the beach itself could have been cleaner. That being said, there are ample chairs, loungers and shade. The hotel is for over 18 only and phones are not allowed in public areas.
by A verified traveler from USA
Beware of false advertisingPosted May 22, 2015
My room was not clean, very dingy, and outdated. The air conditioner did not work properly. The temperature in the room was so high I couldn't sleep because I was nearly sweating! The hotel should give more attention to renovating the rooms so they match the comfort and cleanliness of the public areas. The only positive thing I can say is that the food was good and access to the private beach was great. I wouldn't recommend this hotel to anyone.
for Couplesby Oleg from Москва
2 дня на Мёртвом мореPosted Apr 7, 2015 on Hotels
В отеле грязно, впрочем, как и во многих местах в Израиле. В остальном всё OK- не более того. Расположен через дорогу от моря. Свой пляж, такой же грязный как и всё остальное. Лежаков и стульев много. Еда- вполне. В лобби по вечерам бесплатный чай, мёд, лимон, мята- в общем, после СПА можно чайку попить, помедитировать :)
for Everyoneby A verified traveler from Vancouver
Great room, great food, great beach.Posted Apr 2, 2015
After enjoying our stay at the Prima Galil in Tiberias, we were pleased to learn that Spa Club is also a Prima hotel. When we inquired about checking in for our one night stay, we were checked in then and there, 2 hours early. Staff were more than helpful in the spa and dining room. Dinner and breakfast buffets were fine examples of Israeli hospitality. Fine sand beach, beach chairs, huge beach umbrellas. Free parking for our rental car.
for Getaway With Friendsby Mary from Oxford
Great value, and very welcoming.Posted Mar 28, 2015 on Hotels
The hotel was extremely comfortable, with excellent facilities and a warm welcome. The spa is excellent. The food was tasty, the service good, and overall the hotel offers very good value for money. I have already recommended it to others.
for Familiesby AGASI from Москва
Все хорошо кроме пляжаPosted Mar 23, 2015 on Hotels
Все очень хорошо , удобство и чистота. Несколько хуже пляж, вернее если это можно так называть ( грязно, неухоженно , практически ни одного цельного топчана и чистого стула)
for Couplesby A verified traveler from St Petersburg
Dead Sea relaxPosted Feb 26, 2015
Pros: Everything, may it is because for my first staying, other questions will be arisen after next visits.
Cons: Drink water points should be provided in the hotel area outside of Spa center. It is quite noisy in the rooms, especially on the night.
Location: Dead Sea beach, shopping center with good prices on Dead Sea cosmetics (You need to ask), historical sightseeing places (Masada etc)
Booking the room with Spa access and half-board facility is a best way to take a rest in such place.
for Couplesby Russell from Manchester
Good value hotel.Posted Feb 15, 2015 on Hotels
Easy to find hotel when arriving on public transport. Bus stop right outside hotel. Comfortable beds. Excellent Breakfast. Only down side was bedroom carpet could do with a good vacuuming.
for Couplesby Dmitry from New York
Rude Staff with Terrible Customer SkillsPosted Feb 14, 2015 on Hotels
The whole experience was overshadowed by an encounter with the restaurant staff over tea. The first night they served tea, but only sweetened. In the morning they served Lipton (so, it can be done!). The 2nd night there were cakes, hot water, and tea cups, but no tea! One of the staff member told us to speak with the waitress. The waitress told us the tea is in the lobby. In the lobby they told us the tea is in the bar. So, we got a runaround, and nobody warned us about bringing the tea into the dining room. They staff did not care. When attempting to bring the tea into to the dining room, a manager literally got in front of me and, in a very rude manner, said I cannot bring it in. When asked "why" he answered with "I told you why". Later I asked another waitress, who reluctantly explained it was a religious restriction. This was even more confusing, since the tea is ALWAYS kosher. Turned out one place was compatible with meat and the other with milk. So, why not have the tea in the dining room from in the first place? "There is no demand". Not only the problem was artificially created, it was handled in the worst possible way. I guess I expected a much higher level of customer service skills from an international tourist destination, "I am very sorry, but we have a policy, here is how we can solve this problem..." instead of "I told you why". Nobody apologized for anything; it was business as usual.