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Reviews of Courtyard by Marriott Eugene Springfield

3 out of 5
Courtyard by Marriott Eugene Springfield
3443 Hutton St, Springfield, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 436 reviews" "
Rating 8 - Good. 133 out of 436 reviews" "
Rating 6 - Okay. 48 out of 436 reviews" "
Rating 4 - Poor. 14 out of 436 reviews" "
Rating 2 - Terrible. 9 out of 436 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steve, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for overnight stop
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean and convenient.
Stayed 1 night in Apr 2024

6/10 Okay

Ravikumar

good
Stayed 1 night in Apr 2024
Response from Reputation Response Team on Apr 30, 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care!

10/10 Excellent

Cecil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

8/10 Good

Steve, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay in for overnight trips. Close to restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Traveled with family
Liked: Property conditions & facilities
Excellent property and great staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. I had surgery and wanted a suite. Bedroom and sitting room was perfect. Very quiet. Excellent parking. Staff very kind and smiling.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dan

Stayed 1 night in Mar 2024
Response from Reputation Response Team on Apr 10, 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I booked because the info indicated a shuttle to the airport, so that was the only disappointment.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay at this property again because you have to pay for everything at breakfast. Coffee, fruit, muffins, its all at a starbucks within the hotel. All the hotels in walking distance to this one have breakfast included in the price
Stayed 1 night in Jan 2024
Response from Reputation Response Team on Mar 6, 2024
Thank you very much for your feedback. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We will share your comments with our leadership team. Feedback such as yours helps us to improve our hotel and overall guest experience. Again, I apologize for the inconvenience. Take care.

6/10 Okay

Richard, NORTH BEND

Traveled with partner
Liked: Cleanliness, staff & service
This property has declined over the years. The lounge/restaurant is no longer open in the evenings. Whereas most Marriotts provide complimentary coffee for their guests in the lobby, this Marriott requires that you purchase it.
Response from Guest Relations on Jan 9, 2024
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

8/10 Good

Richard, NORTH BEND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 9, 2024
We appreciate the great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

8/10 Good

Donna

Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 9, 2024
We appreciate the great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place used to be more service oriented. gone is the bar and snack/food service. gone is the airport shuttle. has been remodeled.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 9, 2024
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

6/10 Okay

James M

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 28, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location. Clean… friendly… conference room worked great… tons of fun stuff and places to eat nearby
Stayed 3 nights in Dec 2023
Response from Guest Relations on Dec 18, 2023
Thank you for the outstanding 10/10 score! We're delighted that you had such a positive experience with our service and appreciate your acknowledgment of our dedication to delivering top-notch quality.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, helpful staff, good service. Will stay here again
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 18, 2023
We are so grateful for your glowing review and 10/10 rating! Your satisfaction is our top priority, and we're thrilled to know that we exceeded your expectations with our product/service

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 5, 2023
Thank you so much for the perfect score!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property and service
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 5, 2023
Thank you for giving us a perfect score of 10 out of 10! We are thrilled that you had such a fantastic experience with our service and appreciate your recognition of our efforts to deliver excellence.

8/10 Good

Teri, Bremerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 5, 2023
Thank you so much for the kind review!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 5, 2023
We appreciate the perfect score! Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 7, 2023
Thank you so much for the perfect score!

6/10 Okay

Stacy

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Unfortunately not all Marriotts are alike. I’m used to staying at Fairfield Inn & Suites and now I know the difference! FI&S has great amenities- full hot breakfast and coffee bars in the lobbies. Courtyard seems to be barebones. There was a Starbucks in the lobby but it never seemed to be open. I just didn’t find the value in the money I spent.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 7, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

8/10 Good

Sabrina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 7, 2023
We appreciate the kind review and great score! If there is anything we could have done to make your stay a 5/5, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Oct 2023
Response from Guest Relations on Nov 7, 2023
Thank you so much for the kind review! We are thrilled to hear that you enjoyed a perfect stay with us, and we hope to welcome you back soon!

4/10 Poor

john

Liked: Cleanliness, property conditions & facilities
Check out was at 12. I left went to work did not check out so I came back and the maid was already in my room. Really silly of them. All she said well your stuff want in there, doesn’t matter
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 7, 2023
Thank you for taking the time to review your stay with us. we are sorry to hear that our team mistook your room being empty as you having checked out from your stay. In the future, we will be sure to double check with the front desk to ensure guest check out has occurred. Thank you for your review, and we hope you have a wonderful day.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 7, 2023
Thank you so much for the perfect score!

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 22, 2023
Thank you so much for the perfect score!

8/10 Good

bridget

Liked: Staff & service, amenities, property conditions & facilities
We liked the convenience and cleanliness.
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 22, 2023
We are happy to hear that you enjoyed your time with us! Thank you for your review!

8/10 Good

John, Los Altos

Stayed 1 night in Sep 2023
Response from Guest Relations on Nov 7, 2023
We appreciate the great score! If there is anything we could have done to make your stay a 5/5, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

Lisa, Hercules

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy bed, clean quiet room.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 22, 2023
We are happy to see that you enjoyed a clean and comfortable stay! Thank you for your review!

6/10 Okay

Gary

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

10/10 Excellent

devinder

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate that they had a room for me for an early check-in
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
We are happy to hear that you enjoyed your stay, and were able to get an early check in. Thank you for your review!

6/10 Okay

Sandra

Stayed 2 nights in Jun 2023
Response from Guest Relations on Aug 16, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 16, 2023
Thank you so much for the perfect score!

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
We appreciate the great score! If there is anything we could have done to make your stay 5/5 , please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 16, 2023
We greatly appreciate the kind score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 16, 2023
Thank you so much for the great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 16, 2023
We appreciate the great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely coming back next time
superb. even the mattress and the shower. wayyyy beyond the local competition in every way - except that sheet-blanket-sheet thing they do to the beds and how tight they tuck 'em in. that's a battle.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 27, 2023
Thank you so much for the kind review! We are so excited to hear that you had such a great, comfortable stay, and we look forward to welcoming you back!

10/10 Excellent

randall

Stayed 1 night in Jul 2023
Response from Guest Relations on Sep 11, 2023
Thank you so much for the perfect score!

6/10 Okay

Josh

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel was loud and I slept poorly as a result. Blinds also would not close all of the way.
Response from Guest Relations on Jul 27, 2023
Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by excess noise in and around our hotel. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so quiet
This hotel was so quiet, we slept very well.
Stayed 3 nights in Jul 2023
Response from Guest Relations on Jul 27, 2023
Thank you so much for the perfect score! We are so happy to hear that you enjoyed a quiet and restful stay, and we hope to welcome you back soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, comfy bed and all pro-staff!
From housekeeping to front desk (thanks for the bottle of water when we checked in!), this hotel was courteous and professional! Room and hotel were spotless, bed very comfortable. Restaurants in all directions, and walkable. Really enjoyed our stay, and we were on our way with a delicious breakfast and Starbucks.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 27, 2023
We greatly appreciate the kind review! We are so happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 27, 2023
We appreciate the perfect score! Thank you!

8/10 Good

Baljinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 27, 2023
We appreciate the great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 27, 2023
Thank you so much for the perfect score!

10/10 Excellent

Marcos D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again! As of 7.1 23
Started with a late check in. Greeted by two front desk employees. Ben was amazing. I merely asked where the luggage dolley was and he immediately went to get it for me, i noticed he had a cane so his walk must not have been comfortable for him! I ask that the managerial team recognize Ben for his amazing customer service. Very knowledgeable, and gave excellent directions for me to find my room. The room itself is what I expected a Marriott room to feel like. Very comfortable and modern. It felt like I was staying at my own home (except the size of course) the beds were comfy and the curtains blocked out all outdoor light. The bathroom was clean. No dust on any of the furniture. The entertainment in the room was modern. The gym had everything I needed. The only thing is the breakfast I paid for I did not recieve. When I called the front desk to inquire about it, she stated she would look into seeing if there were anything I could still get (I figured it may have been too late by the time I called) and she said that she would call me back to see if there was something she could do, but she did not call back. Parking at night is a little sketchy since there are other hotels next to this one that are not as reputable. So one does not feel as safe walking around the property at night from there car as one should.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 27, 2023
Thank you so much for the kind review! We are so happy that you enjoyed your stay, and look forward to welcoming you back the next time you are in the area!