Indoor pool

Reviews of Fernie Stanford Resort

3 out of 5
Fernie Stanford Resort
100 Riverside Way, Fernie, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1008 reviews" "
Rating 8 - Good. 342 out of 1008 reviews" "
Rating 6 - Okay. 137 out of 1008 reviews" "
Rating 4 - Poor. 43 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Randall

Traveled with partner
Liked: Staff & service
Staff were excellent. The hotel was very noisy at night. We were on the first floor. Families with kids on the second floor jumping on the floor above. Horrible. We did complain and our room was changed. It didn’t make any difference, still noisy. Even after the quiet hours we’re supposed to be in affect (10:00pmnto 7:00am). I won’t likely rebook with the hotel
Stayed 2 nights in Apr 2024

6/10 Okay

Ang

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
N/a
Stayed 1 night in Apr 2024

10/10 Excellent

Sabine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing as it’s very accommodating to families of 4 with their family suites. Our kids loved the pool with the slide. Was warm and clean.
Stayed 1 night in Apr 2024

8/10 Good

brian

Liked: Property conditions & facilities
Hotel is a bit older but clean, we got below ground room, Was ok but still felt like basement We just here for one night so will live
Stayed 1 night in Apr 2024

6/10 Okay

Mirzeta

Business traveler, Traveled with partner
Liked: Staff & service
View was beautiful Didn't like my room to many stairs to the bathroom in lower level
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff, great view!!
Stayed 1 night in Apr 2024

8/10 Good

Tudor

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious. I was only there to sleep and get going so o can't comment too much. Breakfast was a bit lacking but passable.
Stayed 1 night in Apr 2024

8/10 Good

Wendy, abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff .. very convienent for items needed
Stayed 3 nights in Apr 2024

10/10 Excellent

Jori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy beds. Breakfast was a nice bonus!
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Comfortable, quiet, clean, friendly, and exceptional value compared to many other hotels.
Stayed 2 nights in Apr 2024

6/10 Okay

Kenny

Traveled with family and small children
Liked: Staff & service
The toilet needs to be replaced, it's dirty. I also woke up in the middle of the night with this terrible urine-like smell. The hotel totally needs a touch up
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk worker was very helpful and patient, I didn’t catch is name.
Stayed 1 night in Apr 2024
Response from manager on Apr 15, 2024
Hello Melanie,It's wonderful to hear that the front desk worker provided helpful and patient service. We'll be sure to pass along your kind words, even if his name wasn't captured. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Corrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
This is a very unique property with great views all around. The hotel could definitely use some upgrades or even some fresh paint to really spruce up the place. Overall an average experience with nothing really bad to say.
Stayed 3 nights in Apr 2024
Response from manager on Apr 15, 2024
Hello Michael,Thank you for your feedback! We're glad you enjoyed the unique property and the great views. We appreciate your suggestions for upgrades and fresh paint, and we'll consider them for future improvements. We're pleased to hear that your experience was overall average, and we'll strive to make your next visit even better.Sincerely,ManagerFernie Stanford Resort

8/10 Good

Nicole

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and competent. Pool, hot tub and sauna were relaxing. Jacuzzi suite was well laid out and bed was comfy. Reasonable price too. Definitely will be back.
Stayed 4 nights in Apr 2024
Response from manager on Apr 15, 2024
Hello Robert,Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our staff and enjoyed the amenities, including the pool, hot tub, and sauna. It's great to know that you found the Jacuzzi suite comfortable and well laid out. We look forward to welcoming you back on your next visit!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool quiet at night
Stayed 1 night in Apr 2024
Response from manager on Apr 15, 2024
Hello Michelle,We're delighted to hear that your kids enjoyed the pool and that you experienced a quiet atmosphere at night. We aim to provide a relaxing and enjoyable stay for all our guests. We hope to welcome you back soon for another wonderful visit!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family, we’ll be back!
Stayed 2 nights in Apr 2024
Response from manager on Apr 15, 2024
Hello Karla,We're thrilled to hear that you had a great stay with your family! We can't wait to welcome you back for another wonderful experience. Until then, safe travels!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Adam

Stayed 1 night in Apr 2024

10/10 Excellent

alonso, Calgary

Liked: Cleanliness, staff & service
Washrooms are ready to have some upgrades
Stayed 2 nights in Apr 2024
Response from manager on Apr 15, 2024
Hello Alonso,Thank you for your feedback. We appreciate your suggestion regarding upgrades to the washrooms, and we'll consider it as we strive to enhance our facilities for our guests' comfort. We hope to have the opportunity to provide you with an even better experience on your next visit.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Jenna

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Paulette

Traveled with family and small children
Decent price..location..and facility
Stayed 1 night in Apr 2024
Response from manager on Apr 15, 2024
Hello Paulette,Thank you for your feedback! We're glad you found our price, location, and facility satisfactory. We hope to welcome you back soon!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Jerry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
room was clean. breakfast didn't really offer much
Stayed 1 night in Apr 2024
Response from manager on Apr 15, 2024
Hello Jerry,Thank you for your feedback! We're glad to hear that your room was clean. We apologize for the lackluster breakfast options and will take your comments into consideration for improvement. We appreciate your input and hope to have the opportunity to enhance your experience in the future.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price i paid.
Stayed 1 night in Apr 2024
Response from manager on Apr 15, 2024
Hello Manuel,Thank you for your feedback! We're glad to hear that you found our place to be nice for the price you paid. We hope to welcome you back again in the future!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Amy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great pool and hot tub area. Continental breakfast is a little limited. The restaurant attached to the hotel was fabulous!
Stayed 2 nights in Mar 2024
Response from manager on Apr 15, 2024
Hello Amy,Thank you for your feedback! We're glad you enjoyed our hotel amenities, especially the pool and hot tub area. We appreciate your comments about the continental breakfast and are pleased to hear that you found the restaurant fabulous. We hope to welcome you back for another enjoyable stay soon!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

8/10 Good

Cat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool area and hot tub. Staff were very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from manager on Apr 15, 2024
Hello Cat,We're delighted to hear that you enjoyed our pool area and hot tub, as well as our friendly and helpful staff. We hope to welcome you back for another enjoyable stay in the future!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Stephanie, St. Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ksenia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very discourteous person checked us in, it felt like I was being checked into boot camp. Otherwise the hotel is good. Could do without the dead animals mounted to the wall, but I guess that is the theme in the foyer. The pool and hot tub was lovely.
Stayed 1 night in Mar 2024
Response from manager on Apr 15, 2024
Hello Ksenia,Thank you for sharing your feedback. We apologize for the discourteous check-in experience and any discomfort caused by the decor. Your comments are noted, and we will strive to improve our guest experience. We're glad you enjoyed the pool and hot tub and hope to welcome you back for a more pleasant stay in the future.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and the restaurant was amazing. We will be back
Stayed 1 night in Mar 2024
Response from manager on Apr 15, 2024
Hello Alison,Thank you for your feedback! We're thrilled that you enjoyed your stay and found the restaurant amazing. We look forward to welcoming you back on your next visit!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Raul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I enjoyed the facilities and would return.
Stayed 2 nights in Mar 2024
Response from manager on Apr 15, 2024
Hello Raul,We're delighted to hear that you and your daughters enjoyed our facilities! We look forward to welcoming you back on your next visit.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Don, Calgary

Stayed 1 night in Mar 2024

6/10 Okay

Jason

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot for a ski stay!
Stayed 1 night in Mar 2024
Response from manager on Apr 15, 2024
Hello Andrew,We're thrilled to hear that you enjoyed your ski stay with us! We hope to welcome you back again soon for more mountain adventures.Sincerely,ManagerFernie Stanford Resort

8/10 Good

Duncan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids livwd the pool and waterside
Stayed 2 nights in Mar 2024
Response from manager on Apr 15, 2024
Hello Duncan,We're glad to hear that the kids enjoyed the pool and water slide! We hope to see you all again soon.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Candace

Liked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Kelsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You can tell this place was awesome at some point. Now it’s like it’s struggling to stay alive.
Stayed 3 nights in Mar 2024

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool and waterslide.
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Stayed 4 nights in Mar 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an awesome waterslide and it was pretty cool.
Stayed 1 night in Mar 2024

8/10 Good

Emily

Stayed 3 nights in Mar 2024

6/10 Okay

Andrew

Traveled with family
Disliked: Staff & service, property conditions & facilities
The staff were all very quiet and not approachable. When asking if it was possible to check in early, the front desk attendant almost seemed confused that I was even trying to attempt this. The pool was fun but a little cold, all the kids there were shivering with blue lips. The hotel did the absolute bare minimum of what was expected. Breakfast was very basic, toast, waffles, muffins, juice. Fruit would have been nice to offer. All in all it was an OK stay with a safe place to lay your head for the night, and a waterslide for the kids after a day on the slopes or biking.
Stayed 2 nights in Mar 2024
Response from manager on Apr 15, 2024
Hello Andrew,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay, including the lack of warmth from the staff and the temperature of the pool. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We're glad to hear that you found the hotel to be a safe place to stay and that the kids enjoyed the waterslide. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place very great ppl
Stayed 2 nights in Mar 2024

6/10 Okay

Savana

Traveled with partner
Liked: Cleanliness, amenities
We were on the first floor and the noise from the floor above was horrible. The restaurant onsite was really good though.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
👀
Stayed 1 night in Mar 2024

8/10 Good

Jacob

Stayed 1 night in Mar 2024

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the same pool as the pool and it was very noisy during pool hours
Stayed 4 nights in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ramandeep

Stayed 1 night in Mar 2024

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024