4/10 Poor
Enzo
Traveled with group
Apr 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first got there on Saturday night around 9:00 p.m. the room was damp and had a stench. We had to leave the door open and the air going to make it better.
While walking around the room without shoes on,it felt like there were crumbs or ? On the carpet.
I used 2 pieces of tissue(Kleenex ) and the box was empty. I had to go ask for more and that was about 10 mins after we arrived.
We assumed the room would be cleaned the next day as we had to leave early for the Panther game. Upon returning Sunday night. The room was not touched all towels and everything that was used still in the same place.
Each day we had to keep reprogramming our key card as it would not work.everyday.
Monday we left early again for the day to FTa.Lauderdale beach only to come back at 7 pm into the same situation with no new clean towels or garbages emptied.
Tuesday we finally had to ask them to clean the room. We waiting most of the day, they finally came in about 2:30 pm and just sprayed something on the carpet. No vacuuming. We went out to the pool to wait and have a swim but that was even more of a disaster.
Every chair was broken , missing straps, holes in the metal. The pool was disgusting, it had not been cleaned the whole time we were there as the same branches and garbage that were inthe pool on Sunday morning were-stil in it. I will attach photos if possible when I finish.
There was not enough water in the pool to circulate as it was about 6 inches too low.
Enzo
Stayed 4 nights in Apr 2024