Outdoor pool, sun loungers

Reviews of Hospitality Geraldton, SureStay Collection by Best Western

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 283 out of 842 reviews" "
Rating 8 - Good. 421 out of 842 reviews" "
Rating 6 - Okay. 111 out of 842 reviews" "
Rating 4 - Poor. 18 out of 842 reviews" "
Rating 2 - Terrible. 9 out of 842 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and I must single out the excellent continental breakfast which was included, cereals, fruit toasts, , fresh fruit, cheeses, ham, fresh juices and delicious coffee, staff where very pleasent also
Stayed 1 night in Apr 2024
Response from Amanda H on Apr 19, 2024
Thanks Colin! It was our pleasure to host you at Hospitality Geraldton. Thank you for your positive feedback!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely come back here it was wonderful. We have been here many times and stayed in way more expensive places but would definitely come back again thanku
Stayed 2 nights in Apr 2024
Response from Amanda H on Apr 15, 2024
Thanks ever so much for your positive review and it is fantastic to note that you are a regular guest too! The team look forward to welcoming you back next visit.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for our overnight stay heading north. Price was really good and I was pleasantly surprised that breakfast was included. Very friendly staff and the room was very spacious and clean.
Stayed 1 night in Mar 2024
Response from Amanda H on Apr 3, 2024
Hi MarkWe truly appreciate your kind and positive feedback and we are delighted you enjoyed our hospitality and found us great value too!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, will stay here again
Stayed 7 nights in Mar 2024
Response from Amanda H on Mar 20, 2024
Thanks Sharon! It was our pleasure to host you whilst in town, and we do look forward to looking after you next time you visit Geraldton.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit Tired, Just Good no major complaints but could do with some renovations around the property and in the rooms
Stayed 1 night in Feb 2024
Response from Amanda H on Mar 13, 2024
Hi Anthony - thanks so much for choosing Hospitality Geraldton. We are an oldie but a goodie! Renovations and updates are on the way soon - we sincerely appreciate your feedback and we wish you safe and happy travels ahead.

8/10 Good

Martina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The garden was very well kept & the room very clean.
Stayed 2 nights in Mar 2024
Response from Amanda H on Mar 5, 2024
Thanks Martina! We are pleased you enjoyed your stay and we really appreciate you choosing to stay with us whilst in town.

6/10 Okay

KEVIN

Liked: Cleanliness, staff & service
good price, has enough for short stay. Bit noisy in the morning with tradie utes off to work. Room clean and big enough, wifi and flat smart tv.
Stayed 1 night in Feb 2024
Response from Amanda H on Feb 20, 2024
Hi Kevin - we sincerely appreciate you choosing to stay with us whilst in town - we are sorry you had some noise issues with cars during your stay. Great to hear you enjoyed our spacious and clean rooms. We hope to welcome you back next visit.

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda H on Jan 29, 2024
Hi Kristy - thanks ever so much for choosing Hospitality Geraldton as your base. Thank you also for your kind rating!

4/10 Poor

Peter

Stayed 1 night in Jan 2024
Response from Hayden on Jan 23, 2024
Thanks Peter. We hope you enjoyed your time exploring Geraldton.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and good value for an overnight stay in Geraldton.
Stayed 1 night in Jan 2024
Response from Hayden on Jan 23, 2024
Thanks Philip. We are delighted to hear you found our beds to be comfortable. We are pleased you found us good value for money.

10/10 Excellent

Christina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long hot day it was great to be able to have a dip in the pool which was just the right size to do some gentle laps. The breakfast had a good variety of foods and was a good start to our day on the road. We'd stay here again on our next visit to Geraldton.
Stayed 1 night in Jan 2024
Response from Hayden on Jan 23, 2024
Thanks so much for scoring us 5/5 Christina. We are delighted to hear that you want to stay with us again the next time you explore Geraldton.

8/10 Good

Neil

Stayed 1 night in Oct 2023
Response from Hayden on Jan 23, 2024
Thanks Neil. We are delighted to receive 8/10. We are so glad you had a great time.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks Norma. We are delighted to receive 8/10. We hope you had a great stay with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks Edward. We are delighted to receive 4 out of 5 and so happy you had a great time.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities and the simplicity
Stayed 2 nights in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks Paul. We are pleased that you had a great time with us.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive service and friendly staff.
Stayed 2 nights in Nov 2023
Response from Hayden on Jan 23, 2024
Thanks Darlene. We are so happy that you found our staff helpful and friendly.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly. An outdated but well kept motel. Continental breakfast is a bonus.
Stayed 1 night in Nov 2023
Response from Hayden on Nov 29, 2023
Thanks Jane. We are so happy that you found our staff helpful and friendly.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very helpful staff dinning in room great.
Stayed 1 night in Nov 2023
Response from Hayden on Nov 29, 2023
Thanks Sandra. We are delighted that you enjoyed your stay with us.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hayden on Nov 27, 2023
Thanks Diana. We are delighted to receive 10/10

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Meal to room
Stayed 1 night in Nov 2023
Response from Hayden on Nov 23, 2023
Thanks Sandra. We are delighted you enjoyed your stay with us.

10/10 Excellent

Rae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality Sure Stay Geraldton WA is an older complex .Our room was nicely decorated, good comfortable beds very clean. It had all the amenities we required . We would definitely stay again. A continental breakfast was included in the cost . Rae
Stayed 1 night in Nov 2023
Response from Hayden on Nov 6, 2023
That's wonderful to hear Rae. We will look forward to seeing you again in the future.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Basic but clean and cosy room. Beds were comfortable.
Stayed 2 nights in Oct 2023
Response from Hayden on Nov 3, 2023
Thanks Rebecca. We are delighted that you like the room.

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from Hayden on Nov 12, 2023
Thanks Sean. We are delighted that you enjoyed your stay with us.

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cleaner and in better structural condition than ones I've stayed in Perth. The price was extremely competitive. Friendly staff very helpful.
Stayed 2 nights in Oct 2023
Response from Hayden on Oct 16, 2023
Thanks Shane. We are delighted that you enjoyed your stay with us and found our staff helpful and friendly.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and comfortable for an overnight stay.
Stayed 1 night in Oct 2023
Response from Hayden on Oct 16, 2023
Thanks Melissa. We are please that you had a great time.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre, iga a block away. Washing machine available. Good variety of food for breakfast. Restaurant very nice
Stayed 6 nights in Sep 2023
Response from Hayden on Oct 16, 2023
Thanks John. We are pleased that you found the breakfast enjoyable.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hayden on Oct 9, 2023
Thanks Michael. We are delighted to receive 4/5 from you.

6/10 Okay

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
we found that the way the bath/shower was set up was very dangerous as the shower head was positioned to line up with the backrest radius in the bath and when you turned the shower head to spray down the bath water would splash off you all over the floor as there was no shower curtain so the bathroom and toilet floor would flood. As there was a lack of sound deadning between rooms sa we where able to hear our neighbours in the morning and felt very self consious about what we said and did as we didnt want to disturb other patrons
Stayed 2 nights in Sep 2023
Response from Hayden on Sep 18, 2023
Hi Trevor, We sincerely appreciate you bringing these concerns to our attention – we will certainly investigate options and permanent solutions for the shower scenario you have described. We are sorry that you experienced noise issues from your neighbouring room – indeed that is frustrating. Thank you for being considerate too. We wish you safe and happy travels ahead.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
All good!!!
Stayed 1 night in Sep 2023
Response from Amanda H on Sep 8, 2023
Cheers Gary! Thank you for choosing Hospitality Geraldton as your base. We hope to welcome you back next visit to town.

8/10 Good

HUI MIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Having breakfast is a bonus.
Response from Amanda H on Sep 1, 2023
Hello HUI MIN - thanks ever so much for choosing to stay with us and thank you for your kind words. We are pleased you enjoyed our hospitality and our continental breakfast too!

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night and was pleased that we were allowed to check in early when we arrived. Staff were very friendly and the room was fantastic
Stayed 1 night in Aug 2023
Response from Hayden on Aug 24, 2023
Thanks so much Trevor. We are delighted that you enjoyed your visit.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, comfy room & bed, continental breakfast included, friendly staff
Stayed 1 night in Aug 2023
Response from Hayden on Aug 17, 2023
Thanks Julie. We are delighted that you enjoyed your stay with us.

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice until the neighbour became noisy at 3 in the morning and the continental breakfast was very basic, all I could have was toast and coffee.
Stayed 1 night in Aug 2023
Response from Hayden on Aug 17, 2023
Thanks Ricky. We are delighted that you enjoyed your stay with us despite those issues arising.

10/10 Excellent

rafael

Stayed 1 night in Jul 2023
Response from Hayden on Aug 14, 2023
Thanks for your 5/5 rating Rafael. We are delighted that you enjoyed your stay with us.

4/10 Poor

Peter

Business traveler
Overall ok yet restaurant - all staff wanted to do was hurry you through ordering & eating & no time for even a little dialogue & were not that friendly - they had a few tables in yet I saw they were making themselves look busy - food ok yet charred octopus entree - assume was local yet unsure a little hollow inside - I wanted to taste prior to Greece week - pity as last year was good
Stayed 1 night in Jul 2023
Response from Hayden on Jul 20, 2023
Thanks for your feedback Peter. We are disappointed to hear that your experience wasn't as good as last year.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were initially given a queen room in a separate block right next to a main road/ freeway. We asked for a change of position and we were granted it Staff helpful and polite. Our room was clean. Fresh bedding . No complimentary milk, low on teabags. We paid $110 for a room here 3 yrs ago, $130 last year, this year with a discount approximately $155.
Stayed 1 night in Jul 2023
Response from Hayden on Jul 17, 2023
Thanks for your feedback Sally. We are delighted that you were able to exchange your room and that you had a great time.

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short stay
Nice clean room with comfortable beds and free breakfast. Always choose to stay here when we are in Geraldton. Walking distance to town. Book early.
Stayed 1 night in Jul 2023
Response from Hayden on Jul 17, 2023
Thanks so much Wei. We are delighted you enjoyed your stay with us.

10/10 Excellent

Anna

Stayed 1 night in Jul 2023
Response from Hayden on Jul 12, 2023
Thanks for rating your experience 5/5 We are delighted you enjoyed yourself.

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast.
Stayed 1 night in Jul 2023
Response from Hayden on Jul 12, 2023
Thanks Colin. We are delighted that you enjoyed your breakfast.

6/10 Okay

Johan

Traveled with partner
Liked: Staff & service
The staff at recewas friendly and helpful. Although everything was clean, the property looks a bit old and dated. The towels and bedding was clean but very old. There are a number of large stains on the carpet in the room. Overall feeling of: the room needs a bit of renovating and care. The breakfast was okish but not wonderful. I will give an overall score of 3 out of 5.
Stayed 1 night in Jun 2023
Response from Hayden on Jun 26, 2023
Thanks for your feedback Johan. We are delighted that you found our staff helpful and friendly.

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant wasn't open on Sunday night on arrival but was offered room service, meal was very good, prompt service.
Stayed 1 night in Jun 2023
Response from Hayden on Jun 26, 2023
Thanks Donna :) We are delighted you enjoyed the room service.

8/10 Good

Bernadette

Stayed 1 night in Jun 2023
Response from Hayden on Jun 19, 2023
Thanks, Bernadette. We are delighted to receive 8/10

8/10 Good

Cheryl

Stayed 1 night in Jun 2023
Response from Hayden on Jun 19, 2023
Thanks Cheryl. We are delighted you enjoyed your stay with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there before and will stay again in the future. Meets our needs at a reasonable price.
Stayed 4 nights in Jun 2023
Response from Hayden on Jun 12, 2023
Thanks Joseph. We are delighted you love to visit us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hayden on Jun 11, 2023
Thanks so much for your 5/5 rating on our accommodation.

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hayden on Jun 11, 2023
Thanks so much for your 5/5 rating on our accommodation.

8/10 Good

Lauren

Stayed 1 night in Jun 2023
Response from Hayden on Jun 26, 2023
Thanks for scoring us 4/5 Lauren

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Good location and lovely staff.
Stayed 1 night in Jun 2023
Response from Hayden on Jun 6, 2023
Thanks Belinda :) We are delighted you had a great stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Value for money
Friendly and helpful staff. Handy location. Facility is a bit old. Free breakfast is good.
Stayed 1 night in May 2023
Response from Hayden on Jun 6, 2023
Thanks so much. We are so pleased to hear that you found the accommodation good value for money.

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
The location and price were good, except the road noise in the early morning wasn't good. The first room we were given smelt like the previous tenant had been smoking in the room, despite the signs stating no smoking was allowed. We were given a second room which did not smell of cigarette smoke but the bathroom appeared to not have been cleaned, as there was still soap and shampoo in the shower from the previous tenants. The continental breakfast choices were limited, compared to Hospitality Carnarvon, where we had stayed a few days earlier.
Stayed 1 night in May 2023
Response from Hayden on Jun 6, 2023
Thanks so much for your detailed feedback Andrew. We are sorry to hear that you could smell cigarettes in a non-smoking room and then that your bathroom appeared not to have been cleaned. Also, it is disappointing to hear that your breakfast option was limited compared to Carnarvon. Your feedback has been passed on to the team for future improvement of our services.