Unfortunately our first impression wasn't the best, as our apartment (not sure about other apartments so I can only comment about ours) wasn't as clean as it should've been in some areas. There were dead bugs that hadn't been cleaned up, and the upstairs carpet didn't look like it has been vacuumed. Some utensils should've really been replaced as it was melted, and some cups were dirty, so i had to wash it all myself, and even the dishwasher had food scraps.
After raising these with management they got the cleaner to come and clean which was then much better, but this should've been done before I had to raise it, as first impressions are everything, I shouldn't have to raise it, a clean apartment should just be expected.
We were advised the internet was currently not working, and then once we got there on their guest info book it said that due to the location of the apartment the internet doesn't always work the best, so I suggest they don't advertise they have free wifi if it doesn't always work. For us it wasn't too much of an issue as I had my phone which did pick up 4G, but if someone was relying on it, this would be very disappointing.
The management were very good with trying to meet our needs when I did raise the issues, so that was really great.
I liked the firmness of the bed and pillow, and the cleanliness of it.
The apartment had beautiful views, very serene, between Albany and Denmark which was perfect for us, as we wanted to explore both.