2/10 Terrible
Alexis
Traveled with partner
Apr 26, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and I chose to stay at the Comfort Inn and Suites for our 3 year anniversary and it was absolutely horrible since we’ve arrived there. As soon as we got to our room, there was a crack in the door by the lock and the locks on the door didn’t make us feel safe. We booked the hotel online through Expedia and saw pictures that made the hotel seem much better than what it was. The property also advertised a pool which was completely drained as well. We paid a cancellation fee which ended up being completely useless and a waste of money. We decided to switch rooms. The room ended up feeling safer and we started to enjoy our stay. Unfortunately, my boyfriend and I got into a serious car wreck while on the trip and were required to checkout the next day. We asked that night if we could have an extended checkout in order to have a bit more time to go through the necessary next steps. The lady at the front that night said she could only give us until 12 o’clock, but would let the owner know. The morning after, my boyfriend and I walked down to see if they could accommodate a later checkout time until we knew what was going on with the car. The lady at the front was horrible to us, didn’t even try to help us out. She acted completely dismissive, said her manager was out of town and there was nothing she could do. It felt predatory, as if they were giving us no options but to book another night for a few hours, as well as not letting us stay in the lobby for the time being.
Alexis
Stayed 2 nights in Apr 2024