Pet-friendly Accor hotels in Hamburg, Germany

The hotel is situated right next to a subway station so the city center is easily reachable. The room had a nice size with separate bathroom and toilet. Service was excellent. The breakfast was good too and the hotel overall was clean and comfortable.

From the bell staff to the front desk staff to the, concierge, restaurant staff and managers, all were knowledgeable, cordial and seemed like they genuinely liked helping visitors and all of them seemed to enjoy their jobs. I've never seen a staff so universally helpful and pleasant. Food offered in the restaurants was good and again the staff was helpful.

Good sized, clean and comfortable rooms. You get English channels on TV. Excellent staff! Breakfast options are limited - no omelettes or other egg options other than boiled eggs. Perfect location since its one station away from the main station. A quite place with good restaurant options near by. A very good place for a business trip or personal family holiday.

There are a few things I need when I stay in a hotel: Internet access and parking. Both I got at the Mercure Arena for free, i.e. it was included in the price. The internet is reliable and I did not have any problems sending and receiving e-mails. It was fast enough so I could use Skype. They have a parking area in the back of the hotel and a garage. This time I got a room facing the busy street. The windows isolate the noise effectively and at night the traffic dies down quite a bit. My room was comfortable. It has a desk across the length of the room under the window where you can work. There is also a power outlet for the computer. I wish there would be a second outlet for a phone charger. The bathroom is well appointed but does not have a heater. There is an infrared lamp on a timer but it is insufficient. The floor was extremely cold. There was a suitcase stand, which I like because I don't have to unpack the entire suitcase for the few days I stay at a hotel. The hotel offers a breakfast buffet, they have a bar and a restaurant. The receptionists do double duty as bar tenders. During quite times, it takes an effort to raise the attention of a receptionist because there is no bell or buzzer to let them know you are there.

On arrival we where greeted warmly. Quick service from the staff.