Ratings based on 1,386 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom メキシコシティ

料理が美味しい

Posted Mar 28, 2015
毎日利用したブッフェは、毎回内容が変わり、毎回楽しみで、とても美味しかった。海をバックにしたショーや、色々なところにバーがあるため、必要なときに必要なだけご飯や飲み物を楽しむことができた。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Posted Mar 28, 2015
Pros: Enjoyed the food opportunities and compact nature of the facilities, proximity to airport, beach access, family-friendly atmosphere.
Cons: Could suggest improvements that would relate directly to our experiences, but perhaps not to others, so will decline.
Location: Nice location.
5th time in this part of Mexico in past 6 years; 1st time at the Crown Paradise. This hotel complex is nicely situated, close to the airport, Cancun proper and the water. Packed with mainly families while we (seniors) were there. We were there with family. Compact facility with easy access to everything. "Love" all inclusive and thought buffet food was very good, with extensive choices and high quality. Alternative restaurants exist for served menu meals; not overly impressed with options here. Staff is very accommodating. Nightly entertainment directed primarily to "children" - loud and not of high entertainment value. Separate adult pool for us seniors. Clean. Recreational opportunities on site and nearby. Overall, an enjoyable experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Family Vacation

Posted Mar 28, 2015
We traveled with a 6 and 8 year old. We chose this place because of the kids activities and Kids Club. We were very pleased with our decision. The food was great, our drinks were good, and the staff was so friendly. We had a great time. We did bring one dollar bills and tipped a bit throughout the day. This guaranteed pool-side service and special attention. Book reservations for dinner and don't get sucked into the time share breakfast too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Friendly Staff, Comfortable Room, Great Kids Club!

Posted Mar 27, 2015
We stayed ten days at the Crowne Paradise. The hotel was clean and well kept. All of the staff was friendly and helpful and always busy working to keep things tidy and provide excellent service. The kids club facility was excellent and the staff were very professional and extremely friendly. Our little one LOVED attending the various activities. On the down side the food was mediocre. We managed to stay on the healthy side of things but had to really pick and choose at the buffet. The pasta bar and Mexican bar became our go to place to eat. Loaded up the veggies and had a lot of empanadas. We are not heavy drinkers so we were fine with the one bar, but it did seem to get very crowded at night. Waiters were providing drinks poolside, but I believe they were getting the drinks at the same bar. Seemed a little slow. Overall a pleasant stay. Would not pay top dollar for this one. Our stay was discounted when we purchased, so we felt satisfied that we got what we paid for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice family stay

Posted Mar 26, 2015
Pros: We enjoyed the child facilities and the ability to go to the adult pool while they played in the Pirate ship.
Cons: Perhaps an expansion of the buffet area in the morning and more places to sit and a bit more staff. They were really challenged to keep up.
Location: It is in the Hotel Zone so everything is a bus ride away.
The hotel is pretty nice. We enjoyed our week there. Most of the time there isn't much hassle. You will be asked to sit through a presentation but it is your choice. The rooms are small compared to some we have stayed but not overly so. Food is pretty good but it can get a bit backed up in the morning for breakfast at the buffet. Tables can be hard to find.
5 out of 5
Recommended
for Families
by A verified travelerfrom minnesota

Amazing beach, great staff

Posted Mar 25, 2015
Location: Highly recommend the Jolly Roger day tour to Isla. This was super fun for all ages!
Great hotel, very clean, very helpful staff. Do not do the tour for the time share, they don't want to take no for an answer. Buffet had a smoothie and omelet station for breakfast, and great hibachi at lunch and supper. Also a Mexican and Italian station. Always had Ice cream at the buffet. Good burgers, nuggets and nachos at the pool bar. Cups are small so bring your own or order two drinks. Restaurants were pretty decent, kids meals at all were the same unfortunately. Beach is beautiful and very wavy. Everything is very clean and kid friendly. Not enough chairs by the pool and nowhere to really sit out side other than the pool or ocean. Bring lots of $1 & $5 bills, like a couple hundred $ worth!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice hotel. a lot of amenities.

Posted Mar 24, 2015
Pros: That it was safe, clean, well kept.
Cons: Possibly have throw rugs in the room because the sand gets everywhere. we had to use a towel on the floor as a rug. Need extra pillow and blankets
Location: We Didn't leave the compound.
Great hotel, good food, good selection. Definitely will be returning with some extended family.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Brighton, MN

Lots of Kids Activities

Posted Mar 24, 2015
Pros: I enjoyed the pool and the fact that it was fun for adults as well as the kids.
Cons: I wasn't too trilled with the loud drunk people at 2am/3am that the hotel did nothing about. They could have told them to go to their room?
Our family enjoyed our stay. There was a lot of activities for the kids. The bartenders at the pool bar are the best! I would definately come back again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WI, USA

Nice hotel, great for families traveling with kids

Posted Mar 18, 2015
First off, I can't say enough about the staff here. Everyone was great. This resort is great for families traveling with kids. Our 4 and 9 year old boys had a blast. The is a lot to do for everyone, but the 4 year old absolutely loved the Kids Paradise. Food was just OK, but lots of options. If you are bringing your kids, I highly recommend this hotel.
Comment from Hotel Management
Mar 21, 2015 by Katarina P, Hotel Management
Thank you very much for your recommendation. On behalf of the Crown Paradise Cancun team, thank you for your preference and we look forward to welcoming you back soon.
4 out of 5
Recommended
for Families
by A verified travelerfrom canada

I was disappointed at check in . Very upset

Posted Mar 17, 2015
Pros: I really enjoyed our stay after we had to pay extra for the room I already booked
Cons: Zip line was not running the entire time we stayed
Location: Wet and wild
I had searched site after site for 5 months . I found a great deal 899 per person all inclusive . After upgrading to a room with King bed and triple bunk beds the total was $1199 per person . At check in I was only booked in for standard room . I HAD TO PAY AN EXTRA $383 US NOT IMPRESSED
Comment from Hotel Management
Mar 21, 2015 by Katarina P, Hotel Management
Thank you for visiting us and posting your comments of your experience. We are sorry for any misinformation that might have occurred at check-in, for any future reference our website provides complete information on our accommodation and amenities. We're glad that you overall enjoyed your stay and hope to have the pleasure of welcoming you back soon.