Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, blackout drapes, iron/ironing board
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Reviews of Hyatt Place Phoenix -North

3 out of 5
Hyatt Place Phoenix -North
10838 N 25th Ave, Phoenix, AZ

Reviews

6.8
Rating 10 - Excellent. 312 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 149 out of 1001 reviews" "
Rating 2 - Terrible. 177 out of 1001 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Melody

Traveled with family
Disliked: Staff & service, amenities
Parking was easy. However, staff was not helpful. Check in staff was bothered by me checking in. She ate dinner in front of me and was annoyed by my presence. The following morning I asked for an iron and was told to wait an hour until certain staff arrived and she refused to pull from an empty room. Overall, bad experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Wilfredy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything i was satisfied with the stay
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Luke

Traveled with group
There seems to be a real management problem at this hotel. I have stayed at several Hyatt places and prefer them but I will not go back to this location. The hotel was over booked and did not have a double available, which I reserved. My friends, Michaela ( front desk person) and I had to clean a single king room. The next morning I spoke with Lucy ( the other front desk person) to speak with a manager about my poor experience and service recovery measures. She informed management who never reached out to me that day. On the day of check out management still had not contacted me or my friend about our poor check in experience. The staff I interacted with Lucy and Michaela, went above and beyond to do what they could within there power to rectify the solution. I am very disappointed in my check in experience and lack of attention to provide proper service recovery.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rey

Disliked: Cleanliness, property conditions & facilities
No me pude quedar,me dieron una abitacion y está completamente sucia sin limpiar
Stayed 1 night in Apr 2024

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Martin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its so bad. It smells and full of stains. The area is shady. I got threatened by homeless guys outside the building. But the rooms were full of stains and there was no room service of my stay. I paid 450 dollars for 3 nights and it's not even worth it
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet, Sylmar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything went well. staff was great
Stayed 2 nights in Mar 2024

2/10 Terrible

Lana

Stayed 2 nights in Mar 2024

4/10 Poor

Pamelia

Traveled with partner
Liked: Amenities
No house keeping-had to ask for clean towels, take out garbage and make bed each day
Stayed 8 nights in Mar 2024

6/10 Okay

Hayder

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area is okay. Rooms were dated and carpets stained
Stayed 3 nights in Mar 2024

8/10 Good

Fausto, Norco

Liked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke
Stayed 1 night in Mar 2024

2/10 Terrible

Renee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at several Hyatt hotels this was absolutely a disgrace to the Hyatt brand. Carpets had big black stains, beds were lumpy and uncomfortable. They advertised a restaurant in the lounge on their website, all they had to offer us was a frozen pizza that they could microwave. We tried to cancel the rest of our stay after the first night they refused to refund the remaining nights. They had a water main break the first day, lost electricity the second day. If this is how Hyatt is letting their hotels go will really have to consider not booking stays with them again
Stayed 5 nights in Mar 2024

10/10 Excellent

Marisela, Yuma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To be honest the property needs a lot of maintenance the carpet in the rooms and hallway are super dirty stains everywhere I didn’t like that I’m surprise because Hyatt is not like that
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrienne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable
Stayed 1 night in Mar 2024

4/10 Poor

Sam

Traveled with family
Liked: Staff & service, amenities
Carpets were dirty, couch ripped, but bed was comfortable
Stayed 3 nights in Mar 2024

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

8/10 Good

Joanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location has only one place in walking distance for lunch, and for dinner, an additional restaurant is available. I didn't have a car.
Stayed 2 nights in Mar 2024

4/10 Poor

June

Disliked: Property conditions & facilities
Needs renovating. The carpet in our room had stains everywhere. Furniture banged up and out of date. Paint pealing. Air unit old. No clock in the room.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael, Indio

Disliked: Amenities, property conditions & facilities
The room had not been cleaned. We complained and we were assigned another room with heavily stained carpets. Not worth the $500 a night. Hyatt should take note.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Christian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Carpets floors had multiple black stains, broken foldout couch, leaking toilet. Had to change multiple rooms.
Stayed 4 nights in Mar 2024

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
We were there
Stayed 4 nights in Mar 2024

2/10 Terrible

Abby

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

John L.

Liked: Cleanliness

6/10 Okay

Vanessa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall appearance was dirty. Room 229 had mold in the bathroom and tons of stains on the floor as well as cigarette burns on the tub and back of toilet. Our room had old food still in the fridge and a dirty towel still hanging up in the bathroom. Honestly the most disgusting Hyatt I have ever stayed at was not worth the $689 I paid for 2 nights.
Stayed 2 nights in Feb 2024

4/10 Poor

Juan

Traveled with family and small children
Disliked: Cleanliness
Wanted to like this hotel but unfortunately it was a bit rundown. The ventilation was horrible and my family and I woke up with horrible allergies not to mention the ac did not work properly. The rooms need to be updated or at least the stained carpet should be changed. The best thing was that we only had booked 1 night.
Stayed 1 night in Feb 2024

4/10 Poor

Autumn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

rakel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I asked for sheets and pillows for the sofa bed and the guy told me that hey didn't have any, he only.gave me a blanket that was dirty with some yellow stains. They didn't have any extra towels, there were only 3 towels in the room and we were 6 people.
Stayed 1 night in Feb 2024

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place n people who work there
Stayed 5 nights in Dec 2023

2/10 Terrible

Danielle

Business traveler, Traveled with partner
I have stayed at many Hyatt properties. Thus why when I needed a hotel last minute I chose this property. It was awful. Dirty rooms, no amenities available in the room. It was not a good experience at all.
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The light wouldn’t shut off. The room was dirty and excessive wear and tear on the couch and electrical outlets.

4/10 Poor

Peter

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was decent.
Stayed 6 nights in Feb 2024

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad place. Front desk people were very kind.
Stayed 4 nights in Feb 2024

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was kind and fantastic. Our room was filthy. Huge stains in the carpet and couch. Most of our outlets didn't work. It was noisy being right by the highway. Hyatt needs to put a little money into this hotel. When I stay at a Hyatt I have expectations, this did not meet those expectations. I would not recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

IVAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Annette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was severely soiled and torn, lighting was poor in room and parking lot. They charged $50 upfront for ‘incidentals’ but there are no in room food/beverage or anything extra to buy and parking is free so I’d like to know what incidentals they are charging for? They said it will take 3-5 days to be put back on my card, scam?
Stayed 1 night in Feb 2024
Response from Hyatt Place Phoenix North on Feb 11, 2024
The incidentals are for other things like if you damaged the rooms it will be taken and will not return to you. if not it will be refunded. it can be also used to buy drinks and snacks.

2/10 Terrible

Janice, Arvada

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rugs in room were filthy, room in poor condition and missing usual shampoo, soap for shower and kleenix. We had a bad night!
Stayed 1 night in Jan 2024

6/10 Okay

Jacqueline

Stayed 1 night in Jan 2024

4/10 Poor

Audrey, Tucson

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For what I paid I would have expected a much cleaner carpet and furniture. The bed was fine but everything else was stained and poorly cared for. Also, small gripe…but food allergy sufferers beware, no ingredients whatsoever are listed on any of the breakfast foods offered, not even the cereal. I have a soy allergy and that stuff sneaks in the oddest places so if I can’t see ingredients, I don’t eat. Some foods I know are safe but it’s on an individual brand level and if you don’t tell me whether that’s name brand or off brand Raisin Bran, I can’t trust it. (I did not partake of free breakfast.)
Stayed 1 night in Feb 2024

6/10 Okay

Julio

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Cold water took a long time to come out. I took am entire shower with hot water but the dial was on full cold. Carpet is in terrible condition, as its stainded through out the entire suite. The area close to the sink had a white residue on the carpet could have been toothpaste
Stayed 2 nights in Jan 2024

10/10 Excellent

Liezel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable
Stayed 1 night in Nov 2023

2/10 Terrible

Kandice

Disliked: Property conditions & facilities
I came into my room with dirty towels in the bathroom. I asked for a housekeeping, I was told the staff couldn’t leave the front desk and they could only trade me to a double bed, when that was what I didn’t pay for. This was my very first time coming to this hotel and I am very disappointed on how it’s been so far.
Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are very dirty, large stains on carpet, no housekeeping was available and there were cockroaches in hallways. I am so disappointed in the Hyatt hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Brooke

Traveled with family and small children
Liked: Staff & service
Hotel staff was nice but the room was definitely not like the pictures. The carpet was pretty dirty and the mattress box springs were exposed.
Stayed 3 nights in Jan 2024

10/10 Excellent

Edward Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional.
Stayed 3 nights in Jan 2024

2/10 Terrible

Colton

Liked: Property conditions & facilities
.
Stayed 3 nights in Jan 2024

2/10 Terrible

Devontay

Disliked: Property conditions & facilities
Loud music woke us up at 4am and the elevator felt very unsafe
Stayed 1 night in Jan 2024