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Reviews of Harrah's Laughlin Beach Resort & Casino

3.5 out of 5
Harrah's Laughlin Beach Resort & Casino
2900 S Casino Drive, Laughlin, NV

Reviews

6.4
Rating 10 - Excellent. 772 out of 3103 reviews" "
Rating 8 - Good. 597 out of 3103 reviews" "
Rating 6 - Okay. 572 out of 3103 reviews" "
Rating 4 - Poor. 539 out of 3103 reviews" "
Rating 2 - Terrible. 623 out of 3103 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Ramika

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024

4/10 Poor

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
A/C in room was not cold or had any blowing power
Stayed 2 nights in Apr 2024

6/10 Okay

Lupe, Concord

Stayed 1 night in Apr 2024

8/10 Good

Rhonda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is definitely older but they’ve made renovations. Room was clean and check in/out was quick and easy with the mobile kiosk
Stayed 1 night in Apr 2024

4/10 Poor

Elba

Traveled with family
Disliked: Staff & service
We were supposed to have a room in the north tower, we got one on the central tower which was smelly and my wife got bitten by bedbugs, all over her back, it had never happened to us before, bad experience!
Stayed 2 nights in Apr 2024

10/10 Excellent

LINDA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. I really enjoyed staying there and will again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shellie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the half wall shower instead of a curtain. Impossible to keep water in the shower.
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Russell

Disliked: Property conditions & facilities
Everything to eat was closed.
Stayed 1 night in Apr 2024

2/10 Terrible

Alexandra

Woke up w bed bug bites all over my legs.
Stayed 1 night in Apr 2024

4/10 Poor

Marion

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first checked into my room there were used dirty towels hanging off of the shower curtain, the complementary bottles of shampoo and lotion had dirty grimy fingerprints on the bottles, there was a hair clip attached to the shower curtain, it was obvious that the bathroom had not been cleaned post the current occupants. I reported it immediately to the front desk. It was supposed to be addressed but when we got back to the room later on it had not been taken care of.
Stayed 2 nights in Apr 2024

10/10 Excellent

Erendira, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 22, 2024
Thank you for the excellent rating! I am thrilled to hear that you are had a fabulous time with us.

4/10 Poor

Dave

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A/c barely worked. Bed too soft. Steakhouse had a lousy grizilly steak. Rooms very dated.
Stayed 1 night in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 23, 2024
Oh, that's a shame to hear. It sounds like there were some disappointments during your stay. We will take your feedback seriously and work on improving those aspects for future guests."

8/10 Good

Candyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't a desk to put my makeup on. People were very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 23, 2024
It's great to hear that the staff were friendly and helpful, even if there was a small inconvenience like not having a makeup desk. Sometimes it's the personal touches and excellent service that really make a stay memorable. Did the staff assist you in finding an alternative solution for your makeup routine?

10/10 Excellent

Debbie, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Few places to relax without casino noise or spending extra to use a chair on the beach on top of resort fee. The room was clean and comfy, though!
Stayed 1 night in Apr 2024

10/10 Excellent

mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A little dirty in our room but they came right up and cleaned it
Stayed 1 night in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 23, 2024
It's good to know that the hotel staff were responsive to your concerns and took action to address them promptly. A clean and comfortable room is essential for a pleasant stay, so it's great that they were able to resolve the issue quickly for you. Overall, it sounds like they were dedicated to ensuring you had a positive experience despite the initial hiccup

4/10 Poor

gail

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Cold water in the shower
Stayed 2 nights in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 23, 2024
That sounds incredibly frustrating. Cold showers can really put a damper on a stay. Did you manage to reach out to the staff about the issue?

6/10 Okay

Robert

Traveled with group
The Filipino lady at the front desk was very nice. The rooms did not look like they did in the brochure.
Stayed 1 night in Apr 2024

6/10 Okay

Lucy

Business traveler, Traveled with family
The bathroom smell urine
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful private beach for guests on Colorado River. The rooms are clean and comfortable. Hotel is showing its age but it gives a little charm. Looks and Feels clean just you can see it’s been around a while. Casino doesn’t smell like a lot stale smoking casinos so that was a plus too. Overall very nice and comfortable stay
Stayed 1 night in Apr 2024
Response from Patty Padilla Assistant Hotel Manager on Apr 23, 2024
It sounds like you had a mixed experience, but it's great to hear that there were some highlights, like the beautiful private beach and the cleanliness of the rooms. That charm from a well-loved hotel can sometimes add to the experience, right? And a casino without that stale smoke smell is definitely a bonus. Thanks for sharing your thoughts!

10/10 Excellent

GUADALUPE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyable time
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Staff & service
I've always felt Harrah's is a great value for the money!! I'm getting to where I prefer Laughlin over Vegas now!
Stayed 1 night in Apr 2024

10/10 Excellent

Zaida L

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Cleaning lady rude
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff are great. The Expedia site booked us a room in the more run down north tower and our desk person upgraded us to the renovated South tower ! So appreciated and a great river view room. Bed/ pillows comfy, room very clean and quiet
Stayed 1 night in Apr 2024

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Stuart,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

10/10 Excellent

Lorna

Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Lorna,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Catherine

Traveled with group
Liked: Staff & service, amenities
Room was outdated with stained carpet, leaky faucet, and dirty tissues on the floor, but the beach was nice.
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Catherine,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

Rachael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I haven’t been to Laughlin in 22 years and this property has not updated since then. The room was old and very worn out. The room never got cool enough and the tub and sink would fill up with slow draining. Pretty disappointed since it was the most expensive place to stay, lesson learned.
Stayed 2 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Rachel,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Kenneth, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The text personnal assistant was great. It helped with numerous questions and some problems. Some carpet in the hotel hallways was duct taped down. 2 of the lamps in our room didn't work (one's outlet was behind the bed and not plugged in). Maintenance came and looked at the floor lamp. She jiggled and it came on. She said that's all you have to do.
Stayed 2 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Kenneth,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

2/10 Terrible

Tanisha

Stayed 1 night in Apr 2024

8/10 Good

Alicia

Stayed 1 night in Apr 2024

6/10 Okay

Seppo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Seppo,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

2/10 Terrible

Angel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Arcade games we’re all out service , 21 pool has a bar that isn’t in use and when not in use it’s still 21 .doesn’t make sense , a lot of places were blocked off . Wasn’t fun at all . No buffets and restaurants weren’t good .
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Angel,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Edwin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Broken lamp and no ameneties
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Edwin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

2/10 Terrible

Octavia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room was upgraded to riverview and the carpet on the floor was black and dirty. Then had masking tape on the edge where carpet and tile meet. There was trash behind the bed. The staff were so sweet and kind. The audacity to charge upgrade fee $20 per night ... I thanked the staff because its no fault to them. The room was gross flooring, south tower #11040. The lighting was great and the people made a kind amd welcoming experience. Please do not charge these high rates for poor room quality.
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Octavia,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

Maria Fatima

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower had leak, room had zero extra storage space, cheap room ok for one night but would not recommend for extended stay.
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Maria,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

ADAM

Traveled with partner
to smoky ,ashtrays were full & left on machines very unhealthy, rooms were clean & beds were clean .
Stayed 4 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Adam,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. Our Housekeeping Leadership has been advised of the breakdown and we will use your feedback to improve going forward. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Kevin, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and stay was all as expected. I didn't like that housekeeping knocks on all doors at 8:00am to 'see if anyone has checked out' - even with the DND sign, we could hear housekeeping knocking on all other doors.
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Kevin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fire alarm went off the first day, we found the toilet seat wet (maids had just been there) but did not realize until the second day toilet was backing up. On the third day we were able to PROVE it was backing up with a video and got a got a new room. In both room TV had streaming issues and were often pixelated. Ice machine was out for over 3 days.
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi James,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Tracey,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Marissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Marissa,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Would ever stay there again!
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Michael,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Sharon

Traveled with family
It was dark, not well ventilated, staff was somewhat helpful. Did stand in line for ten minutes being ignored at the front desk by a woman on Tuesday 3/26
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Sharon,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Tracey,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are outdated. No coffee pot, no mini fridge, no microwave. Told us we could rent a coffee pot for $5.00 a day. Casino was nice, obviously the restaurants are overpriced. Guy Fiere's was overpriced, food was average (Mexican food), I live in a border town so we definitely have better Mexican food and way cheaper. Will definitely go back to Laughlin, but will stay at a newer place.
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Justin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin