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Reviews of Motel 6 Lethbridge, AB

2 out of 5
Motel 6 Lethbridge, AB
1142 Mayor Magrath Dr S, Lethbridge, AB

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 584 reviews" "
Rating 8 - Good. 240 out of 584 reviews" "
Rating 6 - Okay. 105 out of 584 reviews" "
Rating 4 - Poor. 42 out of 584 reviews" "
Rating 2 - Terrible. 20 out of 584 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

April

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room for the price
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All OK!
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Just a nice comfy room.. everything you need nearby
Stayed 1 night in May 2024

4/10 Poor

shirley

Traveled with family
Poor tv choices, plus couldn’t control the heat. It’s April and had to use a/c. The thermostat was as low as you could go but yet heat was still coming out so it was constant using the a/c on and off all night.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Shirley,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

William

Traveled with partner
Liked: Cleanliness, staff & service
It was fairly quiet. What I didn't like is the very limited parking, for this reason I probably will not choose this place in the future, also they dropped a big surprise on me when I told them we had 2 cats they wanted a $250.00 damage deposit, we got our money back but I felt we were at the discretion of the staff as to whether we would get our money back.
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Sherrie

Liked: Staff & service
Disliked: Property conditions & facilities
This facility was noisy. The people next door where loud and uncaring about any noise they made. Brought it up with the motel office and the next night this particular room had a fight at 2am and proceeded to beat each other up. After 2 nights with barely any sleep we packed up and left at 3am. Do yourself a favour and DO NOT BOOK A ROOM AT THIS FACILITY.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Sherrie,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Brad

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were selling drugs from rooms
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 10, 2024
Hi Brad,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 10, 2024
Hi Ray, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Ornela, Edmonton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 10, 2024
Hi Ornela,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good value
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Joe,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Used Needle on back steps as i excited room in the morning. Toliet loose to floor
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi S,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Evan

So loud! You can hear everything going on around you including talking from neighbours. Woke up and saw someone urinated on my tires on my vehicle. Good price but would suggest spending the extra money
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi EvanWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

8/10 Good

Efren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near to evrything
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Efren,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

glen

Bed was rough too sleep on no thermostat for heat
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Glen,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Martin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly and tried his best but as he was new didnt know everything. Tv didnt work and was never fixed. The room was over 35c and even after turning down had to open the door to cool off. Ground floor so everyone that came in you heard till 1 am then it got quiet.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Martin,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Jen, Lethbridge

Traveled with family
Liked: Staff & service
Disliked: Amenities
I was charged 4 separate fees for one night! To be fair, when I called to inquire about this, they were very good at getting back to me quickly and fixed the issue immediately.
Stayed 1 night in Feb 2024

10/10 Excellent

Chas

Stayed 1 night in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, quiet location.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, staff were extremely pleasant and helpful. When I arrived to book in they surprised me by upgrading me to a bigger room with a bigger kitchenette at no additional cost. Will definitely go back again and would recommend to others.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Colin

Liked: Amenities, property conditions & facilities
This wasn't a bad place to stay really. I stayed here specifically because they accepted Debit / Cash for payment. I forgot my physical Credit Card in travel 😖. I was told a Deposit price and that it could be paid in Cash. Within half an hour I try to check in , and they seemed to have no idea I was paying Debit and Vash , and then added on another $50 because of Cash for deposit. That was not mentioned over phone at Ll. Room was pretty clean and tidy and made up. But bed sheets had a lot of leftover cat hair all over , and found a lot of random long threads of hair around the bed. I have very short hair , so definitely wasn't mine.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Colin, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

6/10 Okay

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Guests
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Nelson, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Matthew

Liked: Cleanliness
It was very nosiy
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi MatthewThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Pratik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for price
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Pratik,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Douglas, St. Albert

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets. Is very clean and comfortable, and good for people staying with pets.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Douglas, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Noise
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Nelson, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Kathie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient. They let us know about it being a busier night. I found that very thoughtful.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Kathie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, exactly what you’d expect for the price. Location is a bit noisy.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi DerekThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Michael, Edmonton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too, rooms always clean, a little dated but good for us and our dog! Reception always friendly, helpful and professional.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Ian

Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
The place was good for the basics, a place to sleep and watch some TV. If you need many amenities (pool, breakfast, housekkeping every day, gym etc.) this is maybe not the spot for you. The staff were great and very helpful. We had a noise issue twice and they were very effective and efficient in dealing with it. The staff were great to deal with and very helpful during our 3 day stay. Price was good for our needs.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on Jan 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Kiki

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cute and clean. Loved the big bath tub and so thankful they are pet friendly.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed here because they allow pets, the only complaint we had was that the door did not have a good seal around it, so it was loud when the wind was blowing, which is all the time in Lethbridge.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Karen,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Jueun

8/10 Good

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in room
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, the bed was comfortable and check in was easy. However, the parking in front of our room in the back of the motel was too tight to use and not very well lit. I asked for a different room in the front where there was more parking available which worked great. It was much more noisy in the front but more accessible.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Paul

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and property. Well maintained.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 29, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
The woman at the front desk was nice. The cleaning ladies were friendly. It was quiet, had its own thermostat and was fairly priced. A bidet isn’t something you get in every hotel.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 21, 2023
Hi DanielWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Todd

Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are amazing and super helpful!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Courtney, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Such a teeny tiny room. That was shocking. And water damage covered up with paint. It was adequate for one night, but I would not reccomend it to anyone.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Charmaine

Disliked: Property conditions & facilities
Nothing.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Basic accommodations - clean and good price point. If you are only sleeping and showering for an overnight stay, this is the perfect place for budget-minded travellers a especially for one person. Shower was outstanding - best experienced for a while!
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Morley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Morley,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

William

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi William,Thank you for the perfect rating!!Lilith#Team6

8/10 Good

Francis

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Price is good
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Bill,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was in great shape and the shower was fantastic. Only small complaint was that the bed was hard but that is a personal preference and you can’t please everyone.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi PatriciaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Doreen

Stayed 1 night in Oct 2023