Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Texarkana, TX

Right on the beach

Posted Oct 10, 2014
Pros: Room was very clean. The suite was large and well appointed.
Cons: Bed was very firm with linens that are not soft. Italian restaurant was not very good, but others were very tasty.
Location: Not close to anything. Must take cab, bus, or tour to get to city sights.
The room was excellent. It is very helpful to be able to speak Spanish. Most of the staff, other than the front desk, speak little to no English.
2 out of 5
by A verified traveler from Chicago

All inclusive resort-DISAPPOINTING...

Posted Sep 12, 2014
Pros: Food was really good in the morning even though it was overcrowded all the time. Musicians at the hallway leading to the swimming pool.
Cons: Planning of new activities, professional training of employees, and more variety of specialty food restaurants.
Location: Resort was too far away from the hotel zone and the malecon, so no activities were available close to the resort.
For starters, this resort is at the far end of the hotel zone and there is not beach for swimming or even get close to the beach. Once we got to the front of the hotel, an employee helped us with our luggage, but without any indication of the steps to follow or even let us know the location of the elevators and our rooms. The hotel room was ok, but not to the expectations for a 5 star resort. The iron was not working and was not replaced until our second day stay. We couldn't open the safe on our second day even though we were using the same code, so we have to call the front desk in order to fix this problem. The buffet area for lunch was really hot and humid even though it had many fans installed and working. Food was not really fresh due to the heat. The swimming pool was overcrowded and there were a lot of kids running all over the place. Someone even stole our towels while we were swimming for less than 20 minutes. We approach the security guard and they stated that it was our "responsibility" to take care of the towels, otherwise we will be charged an equivalent of $20 each. I had to talk to one of the front desk managers to replace those towels, not without first explaining the whole situation for a few minutes. The daily shows at the theater are really just made up of volunteers from the audience, instead of having professional performers.
2 out of 5
by A verified traveler

A lot of people everywhere

Posted Aug 21, 2014
Cons: Elevators, service at the front desk, dinning rooms etc..
The hotel is amazing but they have only 6 elevators for 24 floors is crazy... you have to wait for 30 mins to go to your room or to the pool,beach of dinning room. A lot of people everywhere and the service is bad.
5 out of 5
for Everyone
by A verified traveler from Chihuahua, Mexico

Very nice at all, but the elevators.....

Posted Aug 20, 2014
Everything was perfect even in the high vacations season, however, you have to plan the hours that you going to use the elevators or you can wait around 10 to 30 minutes to get an elevator they are small.
3 out of 5
for Everyone
by A verified traveler

lacking in customer service

Posted Jul 29, 2014
The elevators are really slow, waited as long as 20 minutes to get a elevator. On the other hand our wedding was fantastic.
4 out of 5
for Everyone
by A verified traveler from San Diego Ca.

Family Vacation

Posted Jul 21, 2014
I was at the riu last week with my 4 yr old and my wife. The hotel and grounds are very impressive. The food hotel surprisingly good. There are so many options that you will find a few things you like. The resort itself is HUGE, this makes some of the servers not be so attentive, but the front desk workers were great. The resort being so big has a lot of people, so if you are not in to seeing hundreds of people walking around like ants, find some place else. My only issue is with the towels, someone stole one of our towels, so upon check out I had to pay $20. I heard of a few people who also had this issue, this was the only downside to the trip. The resort is in the middle of nowhere, so there aren't many things to do without having to take a taxi to town (15 min. ride).
2 out of 5
by A verified traveler from USA

Not such a great hotel

Posted Jul 18, 2014
Pros: Only the beach.
Cons: The food, the elevators, staff could be a bit more helpful and friendly, they sure didn't go out of their way to help answer questions or anything.
Location: had to take a taxi if you wanted to see some sights , nothing nearby. so your stuck in the hotel.
We went to Cabo last year and stayed at a Riu all inclusive hotel, it was great, so we decided to try a Riu hotel in Mazatlan. The food was not very good so we didn't eat very much there. The pools shut down at 7:00 pm so there wasn't a lot to do after that, to dark to walk the beach and no entertainment. staff was not very helpful when we needed something , they had an attitude like we were bothering them. This time of year in July was all locals vacationing, we were pretty much the only Americans which was okay with us except for the fact that the locals were rude and very pushy. we just tried to stay out of their way. The beach was the only nice thing about it. The elevators were very , very, slow , and if your waiting for one, the locals who were visiting would just push their way ahead of you and grab it so you would have to wait for another one which took forever. This was one of the worst hotels and experiences we have ever had while on vacation.
4 out of 5
for Everyone
by A verified traveler from Hermosillo, Son


Posted Jul 11, 2014
Very good hotel facilities, and the beach is simply great. The only opportunity are the elevators; you need to wait a lot of time to get one, and the a la carte restaurants, there are not a la carte restaurants, there are just and other buffet, but the food taste is good overall.
5 out of 5
for Families
by A verified traveler from texas

great time

Posted Jun 22, 2014
Pros: everything
Cons: nothing
Location: the location was beautiful. we went on the city tour and it was very interesting. our tour guide was great.
Even tough it was very hot, the pools were our best buddies. the shows at night were great. food and drinks were unbelievalbe. recamend this hotel to everyone. the entire staff was amazing.
1 out of 5
by A verified traveler

Posted Jun 21, 2014 on Hotels.com
Horrible service dirty rooms and mean costumer service