Ratings based on 324 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified travelerfrom Dallas, TX
My first and last time staying at RiuPosted May 20, 2015
Pros: The location is good, and food servers are so friendly, and helpful. Very nice guys.
Cons: Front desk staff starting with the managers' attitude. They NEED an urgent training course to develop customer service skills.
Location: Not sure since I spend most of the time at the hotel. But I know they offer aquatic activities at the beach like parachuting.
I use to travel a lot because I love the beach. I usually have good experiences, but this particular one is the worst. When you get offered a sea view room for the same price, don't feel that special. Most of their rooms have sea view which is beautiful by the way. The hotel was probably 85 - 90 % full, and it was practically impossible to get into any of the 6 elevators. The lobby was a madhouse at check-out time. Trust me, you don't want to spend your money there. There are much better places to go.
for Couplesby A verified traveler
Posted May 19, 2015
It was a nice hotel. The food was ok, I mean it's buffet food much amazing can it be. The beds weren't very comfortable and there were many kids in the pool and in the dining halls.
for Everyoneby A verified travelerfrom Chihuahua
Hotel muy agradable!Posted May 13, 2015
Todo estuvo muy bien. Desde la limpieza hasta la comida y las bebidas. Aunque hubo dos cosas: • esperar hasta que un elevador estuviera disponible. • en el Check-out se demoran mucho y nos querían cobrar algo que fue su error.
for Familiesby A verified travelerfrom San Diego,CA
Good option for what you payPosted May 4, 2015
I spent a couple nights at this hotel with the family and opted for an all inclusive because I did not want to leave the hotel. The food is good but you have to look for those gems at the buffet. We tried the Asian restaurant available only with a reservation and that was really good. The drinks are not the best quality but ok. Service was ok as well....I consider this overall an economy all inclusive.
for Everyoneby A verified traveler
Best hotel I've ever stayed at!Posted Apr 20, 2015
The staff was the best I've ever experienced and the food was amazing. Overall best al inclusive I've been to and I've been to a lot.
for Familiesby A verified travelerfrom Seattle
Fabulous food, great amenities. We loved it!Posted Apr 13, 2015
Pros: Nearly everything! Food, pools, bars, we're all outstanding! Liked the layout. Liked the in-pool chairs, the beach and the rooms.
Cons: The entertainment was lacking. A larger kids area would be nice for the size of the resort.
Location: City tour is great. Huge water park across the street.
We really enjoyed this resort. It's a great all-inclusive option, with outstanding food, pools and bars.
for Everyoneby A verified travelerfrom Minnesota
Beautiful Hotel and friendly people.Posted Apr 7, 2015
Pros: The help was a selling point to the hotel. Never ran into a non helpful, smiling person.
Cons: The size of the hotel and massive amount of people may turn some people off. But again the staff does a remarkable job moving the people along.
This is the best all inclusive I have personally been at. If you cannot find something you like to eat here your tastes are entirely too high. The sight is beautiful. The rooms are comfortable and the staff was absolutely terrific. There were a few minor issues we had during our stay but to even mention them it would be petty. I would recommend Riu Emerald.
for Everyoneby A verified travelerfrom Maple Valley, WA
Wonderful hotel and staff.Posted Mar 29, 2015
Cons: Maybe a larger kids play area pool that would work for older kids
Great experience. Staff was so nice and kept the hotel and grounds so clean. Great time and wonderful beach and pools
by A verified traveler
Posted Mar 29, 2015
Pros: The sunsets were nice
Cons: Every morning at 8 am a staff member would load a cart of dishes at the end of our hall, very loud.
Location: not much to do
food was terrible, lots of bees, sink in room did not drain
for Everyoneby A verified traveler
Mazatlan RiuPosted Mar 27, 2015
Great pools and free drinks. Excellent for relaxation. Weather is best in March/April. Stay below 16th floor for bigger balcony.