Ratings based on 135 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Posted Nov 18, 2013
Cons: separate pools for children...room decor is outdated....keep vendors off beach close to the hotel
for Everyoneby A verified traveler
Recommend for family vacations with your childrenPosted Oct 24, 2013
Pros: The cleanliness of the rooms, the lobby, and restuarants. There was always someone cleaning the lobby area.
Cons: To have an adult only pool, increase waiters during the busy week-end, not allow children to sit at the bars.
Location: The beach is beautiful, but can get a little rough. The sand and beach area is kept very clean. You can walk on the beach to Mr Lioness resturarant.
The week-ends get very busy, a lot of local visitors from surrounding areas come for a long week-ends and the place gets packed. We arrived on a Friday afternoon and the resort was full, there didn't appear to be enough waiters in the restaurants and pool area to accommodate the crowds. The pools were packed, and there wasn't an adult only pool, or even a bar where children weren't allowed. On monday afternoon the lobby gets packed with all the visitors leaving, and then the resort was nicer and the service improved. The resort is very nice and the rooms are beautiful and very clean, we had a spa suite on the 17th floor, and it was worth the extra money. During the week-end when its full the elevators are a little busy, but not that bad. All the restaurants are inside the resort, it would be nice to have one where you could enjoy the beautiful ocean and sunset views. We found the staff to be very friendly, and helpful. Front desk check-in and check-out was very efficient.
for Everyoneby Ken from Tucson, Arizona
The RIU Emerald Bay is the "gem" of Mazatlan!Posted Oct 16, 2013
Pros: Everything! The modern and charming design. All rooms have an "ocean view!"
Cons: I think they should advertise more in the U.S. Then, every American would want to visit this resort. It's gorgeous!
Location: Location is on a great beach. Activities like parasailing, and horseback riding are available. The hotel entertainment program is really nice too!
Our trip to Mazatlan was wonderful... with a capital "W"! The RIU Emerald Bay (all inclusive) resort is out of this world. Far and away the best in Mazatlan. The resort hotel itself is new - only a couple of years old. Well constructed, the design and craftsmanship is about the best we've seen in Mexico! The beach is excellent, sandy, clean, no rocks or pebbles, all the way out, very easy to enjoy. The weather was excellent during our stay 9 Oct. thru 15 Oct., and the slow season made everything doubly accessible. The three restaurants were excellent too... the Mexican, Italian and Asian dinners were very nice and the buffets were loaded with just about anything you could desire, cooked well and tasty. The staff was very friendly, and the rooms were impeccably clean. If you're planning a trip to Mazatlan... give this "all inclusive" resort a good look and book it! You'll be glad you did. We got some lovely pictures from around the hotel... and a few from a parasail ride off the beach which will give you an idea of what you can enjoy while at the RIU Emerald Bay... a new hotel that we'll call the "gem" of Mazatlan.
for Familiesby A verified traveler from LOS ANGELES CA
UNEXPECTED OUTCOMEPosted Sep 4, 2013 on Hotels.com
It is ashamed that this hotel is in the RIU Club, compared to the other RIU's that I have had the oportunity to stay in, this one doesn't even compare to them, the only thing and I accept it, the hotel looks nice from the outside, but as far as the food and services are a low 2 stars and I might be givin too much credit.
Recommendedby A verified traveler from LOS ANGELES
NOT AS EXPECTED!!!!Posted Sep 4, 2013 on Hotels.com
I will definetely look elsewhere for an all inclusive hotel, this place has a nice view i don't denie it, but as far as an all inclusive is short for that title, it needs lots of improvements even from the time of arrival to the time of departure, the staff is not friendly, food is not what expected I had to go out of the place to actually get good food, I don't mind paying a lot as long as I get good service, but off all the RIU's that I have staying in this was the worst one.
for Everyoneby Ekly from New York
Nice and relaxing stayPosted Aug 27, 2013
Pros: I liked the staff attitude. Eventhough they all looked overworked they tried to assist all guest.
Cons: As I said above,the room linens, buffet dishes/ quality of dishwashing.when it rained the hallways in the morning had water puddles.( slips/falls!!)
Location: I did try one of the day trips to the Isla de la piedra. It was fun and very nice break from the all inclusive routine.
I was in Mazatlan Riu Emerald Bay for 4 nights. Had a comfortable stay thanks to the staffing and the ambiance.I cant say that the hotel is excellent because it seems like the property needs to be refreshed a bit.Room linens and towels need to be replaced. They were clean but sheets were paper thin and the towels like sandpaper.The minibar was replenished only on the third day and after 3 requests.
for Everyoneby A verified traveler from Los Angeles CA
Really bad experiencePosted Aug 18, 2013
Bad service, food & beverages they really need to work in customer service & elevators
for Everyoneby Jim from Sacramento, CA
It is a Nice Hotel on Beach in middle of nowherePosted Aug 16, 2013
Pros: The beautiful beach.
Cons: Check-In needs separate line for those with reservations. Phone to make restaurant reservation, until full.
Location: Did the city tour (market, tequila distillery, cathedral, opera house, mansion/museum, jewelry store, cliff-divers). Walked to witch's beach restauran
One of the nicest beaches we have seen. We have visited all the major resorts in Mexico, Florida, California, and Brazil. I thought the place was a good value. Food was a bit production oriented, but good. They had this strange system for reservations for there 3 optional restaurants (in addition to the buffet), reserve in lobby only between 8:00 - 10:00 am. Each would have 2 - 3 seatings. Each seating appeared to be 1/3 full. $16 cab ride to town.
for Familiesby Angelica
Posted Jul 31, 2013 on Hotels.com
for Familiesby A verified traveler
Posted Jul 31, 2013 on Hotels.com