Ratings based on 140 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Dawn from California/ Iowa
Nice excellent beach accessPosted Mar 4, 2014
Housekeeper Sylvia was a delight beds are hard . Wait staff& bartenders over the top. Large selection of food should never leave hungry.
by antonio from laredo
All inclusivePosted Feb 6, 2014
No room service,three dollars minute of phone calls,even if you receive the call. No free internet. I took only one meal because I went all days to the city
for Familiesby A verified traveler
Excellent hotel with a few issuesPosted Jan 21, 2014
Pros: Location on the beach, facilities, activities.
Cons: Free Wi-Fi and No-Smoking on balconies.
Location: Quiet part of North Mazatlan. Beautiful beach.
The hotel is in a great location on the clean northern part of Cerritos Beach. The beach is wide and clean. The hotel has plenty of pools and lots of activities. We especially liked the kids club and it's friendly staff. Our room had a great ocean view. All rooms, including the garden view are quiet. The rooms also have a nice balcony. They are a bit on the small side however and the beds are a bit hard. We had a king bed and ordered a roll away bed which was rather uncomfortable. Our little one slept with us for much of the first two nights. We even considered requesting a room with two queens until we discovered that the roll away mattress was upside down. It had only one soft side. We flipped it and our little one use the bed without issues. Our only other problem with the rooms was that smoking was allowed on the balconies. We enjoy keeping our balcony door open and when a guest nearby lit up the smoked drifted into our room. I suggest to the hotel management to either prohibit smoking on the balconies or group the smoking balconies onto the predominant downwind side of the hotel. The food was fairly good with lots of choices but there were a few shortcomings. For a fishing town there wasn't enough fresh seafood. There were 3 a la carte restaurants requiring reservations but only one was truly a la carte; the Tabasco. It however had very slow service and we didn't return. The other two were buffet style with similar food quality.
for Everyoneby Kim from Kkc
New Year vacationPosted Jan 9, 2014
My husband and I are so pleased with the staffs, starting from check in Pablo , the bell man George, Mr Carlos&David (security), Fernando/entertainment, and so many other people they reached beyong to help me out. My husband got so sick when the plane landed people @the airport helped me out & the staff @ Riu called the docrtor in rightaway.You made our stay so fun , comfortable , and safe .Thank you I love it food , entertainment, pool and beach, drink perfect we enjoyed so much what you offered. Definitely Riu is the gem in Mazatlan.★★★★★
Recommendedby A verified traveler
Fantastic ServicePosted Nov 19, 2013 on Hotels.com
We are from Canada and we loved the RIU! Clean, great service and we enjoyed the food. You must be OK with kids, especially on weekends. The local kids stay here and it changes the atmosphere a bit.
for Couplesby A verified traveler
Posted Nov 18, 2013
Cons: separate pools for children...room decor is outdated....keep vendors off beach close to the hotel
by A verified traveler
Recommend for family vacations with your childrenPosted Oct 24, 2013
Pros: The cleanliness of the rooms, the lobby, and restuarants. There was always someone cleaning the lobby area.
Cons: To have an adult only pool, increase waiters during the busy week-end, not allow children to sit at the bars.
Location: The beach is beautiful, but can get a little rough. The sand and beach area is kept very clean. You can walk on the beach to Mr Lioness resturarant.
The week-ends get very busy, a lot of local visitors from surrounding areas come for a long week-ends and the place gets packed. We arrived on a Friday afternoon and the resort was full, there didn't appear to be enough waiters in the restaurants and pool area to accommodate the crowds. The pools were packed, and there wasn't an adult only pool, or even a bar where children weren't allowed. On monday afternoon the lobby gets packed with all the visitors leaving, and then the resort was nicer and the service improved. The resort is very nice and the rooms are beautiful and very clean, we had a spa suite on the 17th floor, and it was worth the extra money. During the week-end when its full the elevators are a little busy, but not that bad. All the restaurants are inside the resort, it would be nice to have one where you could enjoy the beautiful ocean and sunset views. We found the staff to be very friendly, and helpful. Front desk check-in and check-out was very efficient.
for Everyoneby Ken from Tucson, Arizona
The RIU Emerald Bay is the "gem" of Mazatlan!Posted Oct 16, 2013
Pros: Everything! The modern and charming design. All rooms have an "ocean view!"
Cons: I think they should advertise more in the U.S. Then, every American would want to visit this resort. It's gorgeous!
Location: Location is on a great beach. Activities like parasailing, and horseback riding are available. The hotel entertainment program is really nice too!
Our trip to Mazatlan was wonderful... with a capital "W"! The RIU Emerald Bay (all inclusive) resort is out of this world. Far and away the best in Mazatlan. The resort hotel itself is new - only a couple of years old. Well constructed, the design and craftsmanship is about the best we've seen in Mexico! The beach is excellent, sandy, clean, no rocks or pebbles, all the way out, very easy to enjoy. The weather was excellent during our stay 9 Oct. thru 15 Oct., and the slow season made everything doubly accessible. The three restaurants were excellent too... the Mexican, Italian and Asian dinners were very nice and the buffets were loaded with just about anything you could desire, cooked well and tasty. The staff was very friendly, and the rooms were impeccably clean. If you're planning a trip to Mazatlan... give this "all inclusive" resort a good look and book it! You'll be glad you did. We got some lovely pictures from around the hotel... and a few from a parasail ride off the beach which will give you an idea of what you can enjoy while at the RIU Emerald Bay... a new hotel that we'll call the "gem" of Mazatlan.
for Familiesby A verified traveler from LOS ANGELES CA
UNEXPECTED OUTCOMEPosted Sep 4, 2013 on Hotels.com
It is ashamed that this hotel is in the RIU Club, compared to the other RIU's that I have had the oportunity to stay in, this one doesn't even compare to them, the only thing and I accept it, the hotel looks nice from the outside, but as far as the food and services are a low 2 stars and I might be givin too much credit.
Recommendedby A verified traveler from LOS ANGELES
NOT AS EXPECTED!!!!Posted Sep 4, 2013 on Hotels.com
I will definetely look elsewhere for an all inclusive hotel, this place has a nice view i don't denie it, but as far as an all inclusive is short for that title, it needs lots of improvements even from the time of arrival to the time of departure, the staff is not friendly, food is not what expected I had to go out of the place to actually get good food, I don't mind paying a lot as long as I get good service, but off all the RIU's that I have staying in this was the worst one.