Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom san diego

overall experience

Posted Feb 23, 2015
Pros: The location
Cons: maintenance has to me improved
Location: Good location
The location of the hotel is good, but when it comes to the room not at all it was very dirty the bathrooms were discussing. There were roaches in the room and when told the receptionist about it she answer me with " do you want me to use flix" I'm very disappointed. The halls were dirty even the elevators were dirty not pleased with my stay at all.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Posted Feb 10, 2015
Hotel nice but no very good wifi l guess it was to crowded, the rest it was good.
2 out of 5
by A verified traveler

Si pudiera elegir, no regreso

Posted Feb 10, 2015
Pros: solo la alberca
Cons: La atención del personal, parece ser que no les gusta su trabajo, no limpian bien
Location: g
Estuve hospedado con mis hijos con motivo del torneo de ajedrez Valladolid
5 out of 5
Recommended
for Other
by A verified travelerfrom Venice,fl

Just a Great Deal

Posted Feb 5, 2015
Pros: The Palms staff can not be beat - they are simply the best. Friendly, helpful and good English and were also very patient with my bad Spanish.
Location: I have been to Mazatlan several times and there are not a lot of touristy things to do, which is fine with me. All the restaurants are safe and good.
My time was relaxing, enjoyable and safe. I always enjoy the Centro market and Merchado square on weekend nights.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Culiacan, Sin

Buen hotel, un poco caro para lo que ofrece.

Posted Feb 4, 2015
Es un buen hotel, bien ubicado y limpio. El personal es muy amable y atento. Considero que no vale el precio por noche, ya que requiere de actualización de su mobiliario y decoración. Están bastante pasados de moda. La sala de "fitness" deja mucho que desear.
2 out of 5
by A verified travelerfrom DURANGO

HOTEL CON PLAYA LLENA DE ROCAS

Posted Feb 4, 2015
Pros: NADA, ES MUY CARO PARA LO QUE OFRECE
Cons: DESDE LUEGO LAS CAMAS
Personal amable, pero lento por estar en capacitación en recepción. Camas viejas y duras
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sinaloa mexico

Relax y paseo

Posted Feb 3, 2015
Este hotel no es nada nuevo pero cuenta con instalaciones de muy buena calidad. Habitaciones comodas y completas. El area de alberca excelente con servicio de bar dentro de la alberca.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Palms Resort es ideal en todos sentidos

Posted Jan 29, 2015
Pros: La habitaciones ´son espaciosas y bien iluminadas
Cons: Solo les sugeriría que revisaran el olor de las sábanas. A mi me pareció que huelen como cuando la ropa está constantemente húmeda, que no se seca al
Location: Tienen una tienda de artesanías al interior con precios muy accesibles y la actividad que más disfruté fue en la noche sentada frente al mar
The Palms Resort es ideal en todos sentidos debido a su excelente vista al mar. Me gustó mucho sus precios accesibles en todos los bufets. El personal es muy amable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mpls mn

Nice hotel. Great bell hops & maids

Posted Jan 23, 2015
Pros: Bell hops are excellent! Maids do great job.
Cons: Wifi Front desk staff Loyalty is not recognized at all
Location: Everything
I've stayed there 9 years in a row. And I'll stay there again. But, loyalty gets you nothing at the Palms. Also, when I checked in, they gave me the wrong password. After wasting an hour plus on logging in. I called front desk and got the right password. But, still couldn't get on wifi. When they claim free wifi in all the rooms that's what you expect. Especially, when your in a foreign country. They never did fix the problem or make it right. Two days into stay wifi would work sporadically off & on. Big inconvenience .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Muy abradable el personal.

Posted Jan 12, 2015
Llegamos al hotel in sabado por la noche. Lo unico malo fue que tenian dos fientas, y la musica estaba muy fuerte. No podia dormir con la musica tan fuerte. La segunda ves que estube no tenian fiestas. Todo muy bien, y tranquilo.