Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mpls mn

Nice hotel. Great bell hops & maids

Posted Jan 23, 2015
Pros: Bell hops are excellent! Maids do great job.
Cons: Wifi Front desk staff Loyalty is not recognized at all
Location: Everything
I've stayed there 9 years in a row. And I'll stay there again. But, loyalty gets you nothing at the Palms. Also, when I checked in, they gave me the wrong password. After wasting an hour plus on logging in. I called front desk and got the right password. But, still couldn't get on wifi. When they claim free wifi in all the rooms that's what you expect. Especially, when your in a foreign country. They never did fix the problem or make it right. Two days into stay wifi would work sporadically off & on. Big inconvenience .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Muy abradable el personal.

Posted Jan 12, 2015
Llegamos al hotel in sabado por la noche. Lo unico malo fue que tenian dos fientas, y la musica estaba muy fuerte. No podia dormir con la musica tan fuerte. La segunda ves que estube no tenian fiestas. Todo muy bien, y tranquilo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for what we needed, great staff location i

Posted Jan 11, 2015
Short stay for our family Just perfect Great staff Friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotle close to beach

Posted Jan 8, 2015
Was a good overall experience. We did find the beds extremely hard and not to comfortable Everything was offered within the resort. Shopping was close by.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Torreon

Excelente Hotel

Posted Jan 5, 2015
Pros: Las albercas son excelentes para toda la familia incluyendo niños.
Cons: El servicio del Internet era muy malo y no llegaba la señal al cuarto.
Location: Excelente lugar para vacacionar
Estuvimos muy satisfechos con nuestra estancia. El hotel es muy familiar y realmente lo que estaba buscando para disfrutar de unas buenas vacaciones
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gomez Placio

muy comodo, personal amable, muy limpio, functiona

Posted Dec 23, 2014
Pros: La alberca y la habitacion.
Cons: siempre se puede mejorar.
Location: Buenos restaurants, bonitas playas, actividades de playa y lugares de relax y diversion para todos.
Mi estancia fue placentera, mis hijos y nieta se divirtieron mucho.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Good value

Posted Dec 21, 2014
Nothing flashy about this place, but for the price its a good value. excellent pool view, quit and clean. The only issue we had were the beds, they were like a yoga mat on a table. When we requested some blankets to go under the bedding the staff almost beat us to our room to remake the bed. Very helpful and no sales pitch on arrival.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Venice,Fl

The Old Holiday Inn

Posted Dec 16, 2014
Pros: Staff, the grounds ,the great view, hot water, clean bath, the pool, the location, and did I mention the staff? Most spoke enough English.
Cons: Coffee.
I have stayed here before and thought it wonderful, so my return is no surprise. The staff could not possibly have been any more helpful or friendly. And for this traveler that is the most important thing when being in a foreign country. I always felt secure, safe and welcome. It is an older hotel, yet the location is so much better that the new ones further north, as I could walk to many good restaurants. An overall very pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2014
Pros: Wonderful location and they are fixing up and maintaining the property.
Cons: It was loud from time to time
A lovely hotel with great staff. Would definitely stay here again
2 out of 5
by A verified traveler

lo referente a la estancia es aceptable....

Posted Nov 18, 2014
Pros: El hotel esta muy bien pero no respetan la tarifa al llegar......
Cons: Que su personal lea y acepte el trato que tiene el hotel con Expedia...........
No recomendaría este hotel ya que al llegar no me respetaron la tarifa que tenia en la promoción de Expedia; la promoción fue de 1,367 por noche y en el hotel no se me respeto, me cobraron 1,604.56 (folio/fact 2209). se los hice saber pero la recepcionista no me hizo caso....