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Reviews of Casa Luciana Condesa

4 out of 5
Casa Luciana Condesa
416 Campeche Hipódromo Condesa, Mexico City, CDMX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 62 reviews" "
Rating 8 - Good. 7 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MAYRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a medical emergency and they called an ambulance they were very caring and responsive. In the chaos (not the hotel staff, they were not in the room) police or ambulance stole our wallet. I will stay here again.
Stayed 4 nights in Apr 2024
Response from Luciana Condesa on Apr 22, 2024
Thank you very much for your comments, we greatly appreciated them, and we hope now everything is better with your health; and hopefully you can recover your wallet, perhaps you should call the same ambulance to file a report. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Alexis, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a beautiful area. Staff were all incredibly helpful. Breakfast was great!
Stayed 4 nights in Apr 2024
Response from Luciana Condesa on Apr 20, 2024
Thank you very much for your comments, we greatly appreciated your comments. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. The rooms are big and clean. Breakfast is really nice. Staff are friendly.
Stayed 3 nights in Apr 2024
Response from Luciana Condesa on Apr 11, 2024
Thank you very much for your comments, we greatly appreciated your feedback. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luciana Condesa on Apr 8, 2024
Muchas gracias por tu calificación! Fue un placer recibirte y nos encantará verte nuevamente por aquí.

10/10 Excellent

Julie

Stayed 3 nights in Feb 2024
Response from Luciana Condesa on Mar 25, 2024
Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quiet neighborhood with great dinning! Go to Bonforno for dinner.
Stayed 5 nights in Feb 2024
Response from Luciana Condesa on Mar 9, 2024
Thank you very much for your comments, we greatly appreciated your feedback. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in a nice neighborhood. Room and common areas were clean and nicely decorated. Staff was very welcoming and helpful. Breakfast was included and delicious. I even paid extra for a massage which was well worth it. My only complaint was the lack of air conditioning
Stayed 2 nights in Jan 2024
Response from Luciana Condesa on Jan 25, 2024
Thank you very much for your comments, we greatly appreciated your feedback, as it helps us continually improve our services. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Sanja

Stayed 6 nights in Jan 2024
Response from Luciana Condesa on Jan 15, 2024
Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Luciana Condesa on Jan 15, 2024
Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect boutique hotel
This is literally one of our very favorite hotels we’ve ever stayed at. The property is beautiful and pristinely clean. The staff is uniformly wonderful - Friendly, helpful and available whenever you need them. The room is well decorated - simple but elegant with a comfy bed and wonderful lighting. And the rooftop deck is fantastic day or night. Will definitely stay again the next time we’re in CDMX.
Stayed 3 nights in Dec 2023
Response from Luciana Condesa on Dec 31, 2023
Thank you very much for your comments, we greatly appreciated your comments. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Luciana Condesa on Dec 31, 2023
Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Marko, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! Everything is tastefully planned and aesthetically pleasing. Great urban vacation escape for couples.
Stayed 3 nights in Nov 2023
Response from Luciana Condesa on Nov 21, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

6/10 Okay

farnoosh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Luciana Condesa on Nov 14, 2023
Thank you very much for your grade, they are very important for us to continue improving.

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
From the inception of our checkin, we weren’t greeted by a hostess, but by one of the restaurant employees. For nearly $300.00 per night, you would expect a welcome drink or at the very least water in your room and a mini fridge. Not only did they not supply us with any water, but the room faced the street, did not have A/C which didn’t fare well for a warm weekend stay. Open windows equates to as noisy evening, so your options are either to be disturbed by passerby’s or to warm up like a furnace. This was our first stay away from our children and you would hope that it would be a comfortable one. We could hear the above and below guests as they showered or flushed the toilet. A drain line that seemed to run through our bathroom made the loudest noise while it rained, which vibrated and gurgled (which was the entirety of our first evening). We tried to cancel our reservation upon entry at 5 pm and could not get a hold of the manager on duty. We left the following morning after being told by Mariana that the owner would get back to us. It’s been 9 days and despite multiple efforts of contacting him/her (text, email, phone-calls), we have yet to hear back and our account has yet to be refunded for the 2 evenings that we did not stay. We decided to stay at this hotel based upon favorable reviews, but after this horrifying experience, we decided to deep dive and found that reviews were all posted 9 months ago. In addition to the terrible service, noise, lack of AC that kept me an
Stayed 3 nights in Sep 2023
Response from Luciana Condesa on Sep 26, 2023
Dear Mark,(And friends who are doing the same negative and fake reviews).We have to recognize that you are a man of your word, you said you would write negative reviews about the hotel if you didn’t receive your refund and here they are!As we discussed, the reservation you made didn’t allow cancellations or refunds. When you made the reservation, you accepted this condition.We are very sorry that due to this situation your opinion about Luciana Condesa is negative, however, the cleanliness, quality, service and prestige of the hotel are endorsed by all the guests who have visited us and do us the favor of sharing their real experience at Luciana Condesa.Thank you for visiting us.

10/10 Excellent

Ana

Stayed 2 nights in Sep 2023
Response from Luciana Condesa on Sep 19, 2023
Muchas gracias por tu calificación! Fue un placer recibirte y nos encantará verte en otra ocasión.

10/10 Excellent

Afreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here for our trip to CDMX. I would stay here for the rain shower alone. The property was tidy, breakfast was good, and we booked a spa experience for our anniversary, which was wonderful. I would recommend all my friends who visit CDMX to stay here. We took Ubers around and everything was in close proximity within a $5-10 Uber ride. There is a fan in the room. The only one small complaint I’d have is the pillows, but I am picky about my pillows. My husband and I like pillows to be plump and comfy (like most of us would have in our homes). While there were multiple pillows available on the bed, none were quite comfortable to sleep with. That’s something I find at most hotels, so I can’t fault them for that. I just need to be diligent about taking my own pillow to places. After all, sleep is the most important thing when you’re staying away from home. Other than that, everything else at this hotel was spectacular.
Stayed 4 nights in Aug 2023
Response from Luciana Condesa on Sep 5, 2023
Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Renu, austin

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning
Stayed 2 nights in Aug 2023
Response from Luciana Condesa on Aug 28, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Luciana Condesa on Jul 6, 2023
Muchas gracias por su calificación. fue un placer recibirlos y nos encantará verlos nuevamente por aquí.

10/10 Excellent

Shani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Casa Luciana were so friendly and always ready to provide excellent service. The rooftop lounge and spa area were a pleasant surprise, and the rooms were chic and comfortable. Would definitely stay here again!
Stayed 2 nights in Jun 2023
Response from Luciana Condesa on Jun 22, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Lovely hotel... only stayed one night but plan on visiting again.
Stayed 1 night in Mar 2023
Response from Luciana Condesa on May 25, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning boutique hotel. Charming .. with attention to detail. Enjoyed the quiet and cozy ambience
Stayed 3 nights in May 2023
Response from Luciana Condesa on May 16, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Beryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here. The staff was so friendly and kind to us. The hotel was styled beautifully and the room was so clean. The breakfast was included every morning and was absolutely delicious. 10/10 would stay here again.
Stayed 4 nights in May 2023
Response from Luciana Condesa on May 16, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, comfort of the room, and especially the staff. Most of the staff do not speak English but thankfully there's Google translate. The manager is very responsive to text via Whatsapp. Breakfast and drinks were delicious. This was our first trip to Mexico City and discovered that many places don't have a/c. Casa Luciana kindly provided us with a standing fan which we greatly appreciated. I would highly recommend this place.
Stayed 5 nights in May 2023
Response from Luciana Condesa on May 8, 2023
Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing place to stay. Quiet neighborhood, all of the staff are so friendly and helpful. Breakfast every morning is delicious. Room is clean and very comfortable. Terrace is beautiful!
Stayed 3 nights in Apr 2023
Response from Luciana Condesa on May 5, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property (if you can live without a/c)
Pros: everything brand new, felt luxurious. Great location for walking around La Condesa. Excellent breakfast, beautiful rooftop terrace. Cons: no air conditioning, we had to leave the windows open to cool off and that made it noisy. Staff didn’t explain how to order food or drinks during the day.
Stayed 2 nights in Apr 2023
Response from Luciana Condesa on May 1, 2023
Thank you very much for your comments, they are very important for us. We will take care of the issues that you mentioned to work on it. It was a pleasure to assist you, and we would love to have you back again.

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and the staff was amazing. Breakfast was delicious and we loved the terrace. The shower was amazing. Based on the price we would’ve thought the sleeping conditions would’ve been better, you either had to have the door to outside open which made it very loud or close the door but then the room got quite warm.
Stayed 2 nights in Apr 2023
Response from Luciana Condesa on Apr 9, 2023
Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2023
Response from Luciana Condesa on May 1, 2023
Thank you very much. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Kenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. The hosts were friendly and tolerant of my weak language skills. A great place!!
Stayed 3 nights in Mar 2023
Response from Luciana Condesa on Mar 24, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Luciana Condesa on Mar 22, 2023
Muchas gracias por su calificación! Fue un placer recibirlo y nos encantará verlo nuevamente.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in boutique hotel
Great staff, location and rooms. Quiet rooms with all the space one needs
Stayed 2 nights in Mar 2023
Response from Luciana Condesa on Mar 18, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Luciana- Spectacular experience
We found Casa Luciana to be a beautiful and comfortable oasis. The space was lovely and intimate. The rooms very nice with very comfortable bedding and wonderful shower. The staff attentive and while it sometimes took a while to get a drink or snack on the rooftop, we were not in a hurry and loved that space. We were made to feel very welcome by all staff . We will definitely return and choose to stay there every time. Will book a massage next time.
Our breakfast spot
Beautiful decor
The inside atrium
Stayed 3 nights in Feb 2023
Response from Luciana Condesa on Mar 3, 2023
Thank you very much for your comments and photos, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Mikel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new boutique hotel located in Condesa is superb in every regard. Great location, beautiful rooms and wonderful friendly staff. Our experience was a 12 on scale 0-10.
Stayed 9 nights in Feb 2023
Response from Luciana Condesa on Feb 28, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Hettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely staff and wonderful hotel in best area
Stayed 3 nights in Feb 2023
Response from Luciana Condesa on Feb 21, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Noemie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique, great staff. Our room was beautiful!
Stayed 5 nights in Jan 2023
Response from Luciana Condesa on Feb 1, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, functional, clean and the staff was very friendly.
Stayed 3 nights in Jan 2023
Response from Casa Emilia on Jan 30, 2023
Thank you very much for your comments, they are very important for us!. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really great place to stay in Condesa. Simply delightful. Thanks to Souri, Mario, Rosa, Francisco and Marianna for their welcoming, hospitable and courteous services.
Response from Luciana Condesa on Jan 11, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

clara, Irvine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. The decoration and each detail in the property make this place very special. I will definitely be back.
Response from Luciana Condesa on Jan 10, 2023
Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

8/10 Good

Gustavo

Stayed 1 night in Jan 2023
Response from Luciana Condesa on Jan 7, 2023
Thank you very much for your grade, it is very important for us to continue improving. It was a pleasure to assist you.

10/10 Excellent

Mouhamad

Stayed 12 nights in Dec 2022
Response from Luciana Condesa on Dec 29, 2022
Thank you very much for your comments, they are very important for us!. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sanctuary amid the metropolis beautiful property in an amazing location. Luciana was tastefully decorated, the staff were so sweet and kinda, the bed was extremely comfortable, beautiful toiletries. the area around felt extremely safe, tons of cafes and restaurants. basically walking distance to everywhere.
Response from Luciana Condesa on Dec 25, 2022
Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 Excellent

Viomar

Stayed 2 nights in Dec 2022
Response from Luciana Condesa on Dec 16, 2022
Muchas gracias por tu calificación!! Fue un placer recibirte y nos encantará que nos visites nuevamente, será un gusto volverte a atender.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, excellent service!
This property is stunning and in a perfect neighborhood but it's the service that sold us. We had a little hiccup with our room but they handled it beautifully and made us dinner while we waited. Their drinks are awesome, breakfast is great and the roof patio is so pretty. We'll for sure be back!
Stayed 2 nights in Dec 2022
Response from Luciana Condesa on Dec 7, 2022
Thank you for your comments!! They are very important to us and to keep improving. We would love to see you here again! It was a pleasure to serve you and we are sure that your next visit will be even better!

6/10 Okay

Alvaro, Leon

Liked: Cleanliness
Cerradura de la puerta descompuesta
Stayed 3 nights in Mar 2024
Response from Luciana Condesa on Mar 26, 2024
Muchas gracias por hospedarte con nosotros, lamentamos que la cerradura de tu puerta haya fallado, sin embargo la arreglamos a la brevedad. Fue un placer recibirte!

10/10 Excellent

Edgar Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
El hotel es muy bonito y privado. Las camas son cómodas y el servicio muy bueno. El desayuno también es muy rico y las bebidas también. Gran lugar para descansar y con muy buena ubicación
Stayed 1 night in Feb 2024
Response from Luciana Condesa on Feb 6, 2024
Muchas gracias por tus comentarios! Son muy importantes para nosotros. Fue un placer recibirte y nos encantaría verte en otra ocasión.

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from Luciana Condesa on Jan 15, 2024
Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Alvaro, Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feliz
Stayed 2 nights in Dec 2023
Response from Luciana Condesa on Dec 31, 2023
Muchas gracias por tu comentario! Nosotros también estamos felices de que hayas disfrutado tu estancia con nosotros. Fue un placer recibirte y nos encantará verte en una próxima ocasión.

10/10 Excellent

maria, bogota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y limpieza
Stayed 3 nights in Oct 2023
Response from Luciana Condesa on Oct 24, 2023
Muchas gracias por sus comentarios, fue un placer recibirlos y nos encantará verlos en un tra ocasión.

8/10 Good

Erika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Luciana Condesa on Sep 13, 2023
Muchas gracias por su calificación, es muy importante para nosotros, fue un placer recibirlos y nos encantará verlos nuevamente por aquí.

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
El servicio dejó que desear en estos aspectos: 1.- no existe una persona encargada de cocinar sino que todos los que atienden en hotel, que normalmente son solamente dos personas, son quienes preparan las bebidas y los alimentos. Esto hace que el servicio sea lento y la calidad de los alimentos media. 2.- los jóvenes que estaban en cocina una mañana, pusieron su música (regetton) y estaban cantando y riéndose de manera ruidosa. Todo eso se escuchaba en el área de comedor y era molesto al desayunar.
Stayed 3 nights in Sep 2023
Response from Luciana Condesa on Sep 13, 2023
Muchas gracias por sus comentarios, son muy importantes para nosotros ya que nos ayudan mucho a seguir mejorando y dar lo mejor de nosotros. Tomaremos en cuenta lo que nos menciona para evitar que se repita una situación similar, y poder seguir ofreciendo un servicio de la más alta calidad. Nos encantará verlos nuevamente por aquí.

10/10 Excellent

Mariel

Stayed 1 night in Aug 2023
Response from Luciana Condesa on Sep 26, 2023
Muchas gracias por su calificación!! Fue un placer recibirlos y nos encantará verlos nuevamente por aquí.