All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property was great since it was close to so many places. The management was very responsive except for the last day when all three of our rooms had our water supply shut off. Luckily we had bottled water to clean ourselves with.
Overall the place is clean, accessible and safe.
The last day when we left very early in the morning, the security guard stayed watch til we left to make sure we felt safe (since it was very early, no one was out).
Jennifer
Stayed 4 nights in Apr 2024
Response from Kukun on Apr 30, 2024
We appreciate your positive feedback about your stay, and we're glad to hear you enjoyed it overall. We apologize for any inconvenience you may have experienced and thank you for bringing it to our attention. We're actively working to improve and provide even better experiences in the future. We hope to welcome you back!
2/10 Terrible
JUAN, Spring
Business traveler, Traveled with partner
Apr 26, 2024
Disliked: Cleanliness, amenities
No air conditioning, they suggest opening a window but then you get eaten by mosquitos.
Loud 7 am Yoga class in the patio next to the room. Impossible to sleep.
Last time at this location...
JUAN
Stayed 4 nights in Apr 2024
Response from Kukun on Apr 29, 2024
We apologize for the inconvenience caused by the lack of air conditioning and the disturbance from the yoga class nearby. Your feedback is valuable, and we'll work to address these issues to ensure a better experience in the future. Thank you for bringing this to our attention.
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care
Súper bonito el depa, la ubicación es muy buena, súper cerca de todo.
El personal increíble y muy limpio el departamento.
Me la pasé increíble con ustedes, muchas gracias Kukun, definitivamente regresaré.
Karla
Response from Kukun on Mar 2, 2024
Fue un placer hospedarte, y esperamos verte de nuevo pronto.
This property is in a great location , close to restaurants and nightlife. However based on the rest of my experience I would not reccomend.
#1 this place does not have any AC , they should make that more clear. To be fair the rooms on low floors / not facing the sun do get cooler . However I was in the “ luxury penthouse “ that faces the sun for sunset and sunrise - while it was 80 degrees in Mexico. I could not breathe .
#2 no staff on site except security which is appreciated- but you can’t ask them any questions etc.
Raia
Stayed 3 nights in Feb 2024
Response from Kukun on Mar 2, 2024
Thank you for sharing your feedback about the property. We apologize for any inconvenience you experienced regarding the lack of air conditioning and onsite staff availability. Your comments will be taken into consideration for future improvements. We appreciate your input and hope you have better experiences in your future stays.
The property looked just like the photos and was fully equipped. It was close to a lot of great restaurants, bike and bus stations. You need to be let in every time by the security so I felt very safe. However, my room was on the first floor and very close to the front desk/security so I could hear everything when they talked. The room didn't have good noise filter so I was woken up multiple times on multiple nights, which very extremely annoying.
ROY N
Stayed 5 nights in Feb 2024
Response from Kukun on Feb 29, 2024
We appreciate your positive feedback about your stay, and we're glad to hear you enjoyed it overall. We apologize for any inconvenience you may have experienced and thank you for bringing it to our attention. We're actively working to improve and provide even better experiences in the future. We hope to welcome you back!
You will need to ask for extra towels and cleaning of the house when needed. It is not something that’s automatic.
Marvin
Stayed 7 nights in Feb 2024
Response from Kukun on Feb 15, 2024
Lamentamos cualquier inconveniente que hayas experimentado durante tu visita. Valoramos tu retroalimentación y la utilizaremos para abordar y corregir cualquier problema identificado.
10/10 Excellent
Tammy
Feb 12, 2024
Tammy
Stayed 6 nights in Feb 2024
Response from Kukun on Feb 14, 2024
¡Nos encanta saber que disfrutaste de tu estancia!
Really great place! Lots of natural sunlight during th lining and day, Greta views, easy to get in and out really cool cafe and shops nearby
Joseph
Stayed 3 nights in Feb 2024
Response from Kukun on Feb 6, 2024
We love to hear you enjoyed your stay!
2/10 Terrible
Jordan Vincent
Feb 1, 2024
Jordan Vincent
Stayed 6 nights in Jan 2024
Response from Kukun on Feb 5, 2024
Thank you for taking the time to evaluate your experience. We appreciate your feedback and are delighted to know you gave us a rating of 1 out of 5. Your insights are valuable, and we are committed to addressing any concerns you may have had. Please feel free to share more details so we can enhance our services and ensure your next experience exceeds expectations. We look forward to the opportunity to improve and provide you with a better stay in the future.
The place is very well located. The Colonia Roma has everything to have a nice experience in CDMX,
Roberto
Stayed 4 nights in Dec 2023
Response from Kukun on Jan 14, 2024
We're sorry to hear that your stay didn't live up to your expectations. We take your comments seriously and are committed to making necessary improvements.
It was a beautiful apartment near a lot of restaurants and transportation
Eduardo
Stayed 6 nights in Jan 2024
Response from Kukun on Jan 13, 2024
We appreciate your compliments and look forward to hosting you again."
10/10 Excellent
michael
Traveled with partner
Jan 12, 2024
Liked: Amenities
michael
Stayed 4 nights in Jan 2024
Response from Kukun on Jan 12, 2024
¡Nos encanta saber que disfrutaste de tu estancia!
8/10 Good
Mariana L
Jan 4, 2024
Liked: Cleanliness, room comfort
Mariana L
Stayed 5 nights in Dec 2023
Response from Kukun on Jan 12, 2024
Nos alegra saber que disfrutaste de tu estancia y que encontraste nuestras instalaciones cómodas. Lamentamos cualquier inconveniente que hayas experimentado y agradecemos tu paciencia. Estamos tomando medidas para abordar y mejorar esos aspectos mencionados. ¡Esperamos verte de nuevo pronto!
4/10 Poor
Eileen
Traveled with partner
Jan 4, 2024
Liked: Cleanliness
Disliked: Amenities
Eileen
Stayed 1 night in Jan 2024
Response from Kukun on Jan 12, 2024
Lamentamos sinceramente que tu experiencia no haya sido la que esperabas. Apreciamos tus comentarios y trabajaremos para mejorar los aspectos mencionados.
10/10 Excellent
Eric
Dec 31, 2023
Eric
Stayed 7 nights in Dec 2023
Response from Kukun on Feb 5, 2024
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care!
Hi Sandra, thank you so much for your feedback we will do our best to improve right away, we hope everything else with the apartment was great for you. we will welcome you again with improvements.
Nos quedamos sin agua varias horas, y evidentemente no había manera de utilizar sanitarios y duchas.
Priscilla
Stayed 2 nights in Apr 2024
Response from Kukun on May 1, 2024
Pedimos disculpas por los problemas que encontraste durante tu estancia. Agradecemos tus comentarios y trabajaremos diligentemente para garantizar que futuros huéspedes tengan una experiencia mejorada.
Es un lugar cómodo y sin ruido cerca de la zona, sin duda volvería
Brenda
Stayed 2 nights in Mar 2024
Response from Kukun on Mar 18, 2024
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care!
todo bien departamento nuevo comodo lugar increible, facil transportacion, retaurantes todo cerca.. solo 2 detalles no tenia plancha y la tele nunca se vieron los canales
Ruben
Stayed 3 nights in Mar 2024
Response from Kukun on Mar 6, 2024
Agradecemos tu comentario positivo sobre tu estancia y nos alegra saber que disfrutaste en general. Lamentamos cualquier inconveniente que hayas experimentado y agradecemos que nos lo hayas hecho saber. Estamos trabajando para mejorar y proporcionar experiencias aún mejores en el futuro. ¡Esperamos tenerte de nuevo!
4/10 Poor
Luis Eduardo
Business traveler
Feb 12, 2024
Disliked: Room comfort
No tan buena experiencia
El hecho de que no haya alguien en la propiedad que te pueda ayudar y/o guiar y que todo sea a través de herramientas digitales; lo vuelve muy complicado. No hay comodidad en la habitación en general.
Luis Eduardo
Stayed 5 nights in Jan 2024
Response from Kukun on Feb 13, 2024
Lamentamos mucho escuchar que tu experiencia no estuvo a la altura de tus expectativas. Entendemos lo importante que es tener apoyo y orientación durante tu estancia, y tomamos en serio tus comentarios sobre la falta de personal en la propiedad.Nos esforzamos por proporcionar un servicio de atención al cliente eficiente y accesible, tanto en persona como a través de herramientas digitales. Sin embargo, reconocemos que la disponibilidad de personal puede mejorar la comodidad y la experiencia general del huésped.Tus comentarios son extremadamente valiosos para nosotros, y los tendremos en cuenta para realizar mejoras en nuestro servicio y en las instalaciones para garantizar una estancia más cómoda y satisfactoria para nuestros huéspedes.
10/10 Excellent
Verified traveler
Feb 10, 2024
Liked: Cleanliness, room comfort
Recomendable
La verdad súper bien. Lugar, comunicación, limpieza y ubicación.