Superior Loft | Terrace/patio

Reviews of Casa Tonalá by Kukun

5 out of 5
Casa Tonalá by Kukun
30 Tonalá, Mexico City

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

9.0/10

Cleanliness

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was great since it was close to so many places. The management was very responsive except for the last day when all three of our rooms had our water supply shut off. Luckily we had bottled water to clean ourselves with. Overall the place is clean, accessible and safe. The last day when we left very early in the morning, the security guard stayed watch til we left to make sure we felt safe (since it was very early, no one was out).
Stayed 4 nights in Apr 2024
Response from Kukun on Apr 30, 2024
We appreciate your positive feedback about your stay, and we're glad to hear you enjoyed it overall. We apologize for any inconvenience you may have experienced and thank you for bringing it to our attention. We're actively working to improve and provide even better experiences in the future. We hope to welcome you back!

2/10 Terrible

JUAN, Spring

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
No air conditioning, they suggest opening a window but then you get eaten by mosquitos. Loud 7 am Yoga class in the patio next to the room. Impossible to sleep. Last time at this location...
Stayed 4 nights in Apr 2024
Response from Kukun on Apr 29, 2024
We apologize for the inconvenience caused by the lack of air conditioning and the disturbance from the yoga class nearby. Your feedback is valuable, and we'll work to address these issues to ensure a better experience in the future. Thank you for bringing this to our attention.

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, & friendly staff.
Stayed 2 nights in Mar 2024
Response from Kukun on Apr 4, 2024
Thank you for taking the time to leave such a positive review.

10/10 Excellent

Tamara

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 7 nights in Feb 2024
Response from Kukun on Mar 4, 2024
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care

10/10 Excellent

Karla

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Súper bonito el depa, la ubicación es muy buena, súper cerca de todo. El personal increíble y muy limpio el departamento. Me la pasé increíble con ustedes, muchas gracias Kukun, definitivamente regresaré.
Response from Kukun on Mar 2, 2024
Fue un placer hospedarte, y esperamos verte de nuevo pronto.

4/10 Poor

Raia

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a great location , close to restaurants and nightlife. However based on the rest of my experience I would not reccomend. #1 this place does not have any AC , they should make that more clear. To be fair the rooms on low floors / not facing the sun do get cooler . However I was in the “ luxury penthouse “ that faces the sun for sunset and sunrise - while it was 80 degrees in Mexico. I could not breathe . #2 no staff on site except security which is appreciated- but you can’t ask them any questions etc.
Stayed 3 nights in Feb 2024
Response from Kukun on Mar 2, 2024
Thank you for sharing your feedback about the property. We apologize for any inconvenience you experienced regarding the lack of air conditioning and onsite staff availability. Your comments will be taken into consideration for future improvements. We appreciate your input and hope you have better experiences in your future stays.

8/10 Good

ROY N

Liked: Cleanliness, amenities, property conditions & facilities
The property looked just like the photos and was fully equipped. It was close to a lot of great restaurants, bike and bus stations. You need to be let in every time by the security so I felt very safe. However, my room was on the first floor and very close to the front desk/security so I could hear everything when they talked. The room didn't have good noise filter so I was woken up multiple times on multiple nights, which very extremely annoying.
Stayed 5 nights in Feb 2024
Response from Kukun on Feb 29, 2024
We appreciate your positive feedback about your stay, and we're glad to hear you enjoyed it overall. We apologize for any inconvenience you may have experienced and thank you for bringing it to our attention. We're actively working to improve and provide even better experiences in the future. We hope to welcome you back!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from kukun on Feb 22, 2024
¡Nos encanta saber que disfrutaste de tu estancia!

8/10 Good

Marvin, Los Angeles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
You will need to ask for extra towels and cleaning of the house when needed. It is not something that’s automatic.
Stayed 7 nights in Feb 2024
Response from Kukun on Feb 15, 2024
Lamentamos cualquier inconveniente que hayas experimentado durante tu visita. Valoramos tu retroalimentación y la utilizaremos para abordar y corregir cualquier problema identificado.

10/10 Excellent

Tammy

Stayed 6 nights in Feb 2024
Response from Kukun on Feb 14, 2024
¡Nos encanta saber que disfrutaste de tu estancia!

10/10 Excellent

Joseph, Ozark

Liked: Cleanliness, property conditions & facilities
Really great place! Lots of natural sunlight during th lining and day, Greta views, easy to get in and out really cool cafe and shops nearby
Stayed 3 nights in Feb 2024
Response from Kukun on Feb 6, 2024
We love to hear you enjoyed your stay!

2/10 Terrible

Jordan Vincent

Stayed 6 nights in Jan 2024
Response from Kukun on Feb 5, 2024
Thank you for taking the time to evaluate your experience. We appreciate your feedback and are delighted to know you gave us a rating of 1 out of 5. Your insights are valuable, and we are committed to addressing any concerns you may have had. Please feel free to share more details so we can enhance our services and ensure your next experience exceeds expectations. We look forward to the opportunity to improve and provide you with a better stay in the future.

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kukun on Jan 24, 2024
Fue un placer hospedarte, y esperamos verte de nuevo pronto.

4/10 Poor

Roberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place is very well located. The Colonia Roma has everything to have a nice experience in CDMX,
Stayed 4 nights in Dec 2023
Response from Kukun on Jan 14, 2024
We're sorry to hear that your stay didn't live up to your expectations. We take your comments seriously and are committed to making necessary improvements.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful apartment near a lot of restaurants and transportation
Stayed 6 nights in Jan 2024
Response from Kukun on Jan 13, 2024
We appreciate your compliments and look forward to hosting you again."

10/10 Excellent

michael

Traveled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Kukun on Jan 12, 2024
¡Nos encanta saber que disfrutaste de tu estancia!

8/10 Good

Mariana L

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Kukun on Jan 12, 2024
Nos alegra saber que disfrutaste de tu estancia y que encontraste nuestras instalaciones cómodas. Lamentamos cualquier inconveniente que hayas experimentado y agradecemos tu paciencia. Estamos tomando medidas para abordar y mejorar esos aspectos mencionados. ¡Esperamos verte de nuevo pronto!

4/10 Poor

Eileen

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Kukun on Jan 12, 2024
Lamentamos sinceramente que tu experiencia no haya sido la que esperabas. Apreciamos tus comentarios y trabajaremos para mejorar los aspectos mencionados.

10/10 Excellent

Eric

Stayed 7 nights in Dec 2023
Response from Kukun on Feb 5, 2024
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care!

10/10 Excellent

Reno

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, basically your home in CDMX!
Stayed 4 nights in Nov 2023
Response from Kukun on Dec 6, 2023
We love to hear you enjoyed your stay!

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
They need black out curtains
Stayed 1 night in Nov 2023
Response from Kukun on Nov 30, 2023
Hi Sandra, thank you so much for your feedback we will do our best to improve right away, we hope everything else with the apartment was great for you. we will welcome you again with improvements.

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I REALLY LIKED THE PATIO OUTSIDE! It was very nice to sit and chat with my wife outside with the beautiful Mexico City weather
Stayed 1 night in Nov 2023
Response from Kukun on Nov 15, 2023
Hola Hugo! We are very happy having you. Thank you for letting us know all your comments. Hope to hear from you soon.

6/10 Okay

Priscilla

Liked: Cleanliness, property conditions & facilities
Nos quedamos sin agua varias horas, y evidentemente no había manera de utilizar sanitarios y duchas.
Stayed 2 nights in Apr 2024
Response from Kukun on May 1, 2024
Pedimos disculpas por los problemas que encontraste durante tu estancia. Agradecemos tus comentarios y trabajaremos diligentemente para garantizar que futuros huéspedes tengan una experiencia mejorada.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar cómodo y sin ruido cerca de la zona, sin duda volvería
Stayed 2 nights in Mar 2024
Response from Kukun on Mar 18, 2024
We want to sincerely thank you for choosing our apartment. It was a true pleasure having you here. Wishing you a safe journey back, and we look forward to your next visit. Until then, take care!

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Me encanto mi estancia y todos muy amables, el departamento estaba muy limpio y me senti como en casa
Stayed 1 night in Mar 2024
Response from Kukun on Mar 16, 2024
Gracias por tomarte el tiempo de dejar una reseña tan positiva.

8/10 Good

Ruben

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
todo bien departamento nuevo comodo lugar increible, facil transportacion, retaurantes todo cerca.. solo 2 detalles no tenia plancha y la tele nunca se vieron los canales
Stayed 3 nights in Mar 2024
Response from Kukun on Mar 6, 2024
Agradecemos tu comentario positivo sobre tu estancia y nos alegra saber que disfrutaste en general. Lamentamos cualquier inconveniente que hayas experimentado y agradecemos que nos lo hayas hecho saber. Estamos trabajando para mejorar y proporcionar experiencias aún mejores en el futuro. ¡Esperamos tenerte de nuevo!

4/10 Poor

Luis Eduardo

Business traveler
Disliked: Room comfort
No tan buena experiencia
El hecho de que no haya alguien en la propiedad que te pueda ayudar y/o guiar y que todo sea a través de herramientas digitales; lo vuelve muy complicado. No hay comodidad en la habitación en general.
Stayed 5 nights in Jan 2024
Response from Kukun on Feb 13, 2024
Lamentamos mucho escuchar que tu experiencia no estuvo a la altura de tus expectativas. Entendemos lo importante que es tener apoyo y orientación durante tu estancia, y tomamos en serio tus comentarios sobre la falta de personal en la propiedad.Nos esforzamos por proporcionar un servicio de atención al cliente eficiente y accesible, tanto en persona como a través de herramientas digitales. Sin embargo, reconocemos que la disponibilidad de personal puede mejorar la comodidad y la experiencia general del huésped.Tus comentarios son extremadamente valiosos para nosotros, y los tendremos en cuenta para realizar mejoras en nuestro servicio y en las instalaciones para garantizar una estancia más cómoda y satisfactoria para nuestros huéspedes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Recomendable
La verdad súper bien. Lugar, comunicación, limpieza y ubicación.
Stayed 2 nights in Feb 2024
Response from Kukun on Feb 11, 2024
¡Gracias por compartir tu experiencia positiva!

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Un lugar muy cómodo y una excelente atencion
Stayed 2 nights in Feb 2024
Response from Kukun on Feb 6, 2024
Nos alegra saber que nuestro hospedaje cumplió con tus expectativas.

10/10 Excellent

Felix

Stayed 1 night in Dec 2023
Response from Kukun on Jan 5, 2024
¡Nos encanta saber que disfrutaste de tu estancia!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Kukun on Dec 6, 2023
We're thrilled to hear that you felt comfortable during your visit.

10/10 Excellent

cindy

Liked: Cleanliness, amenities, property conditions & facilities
Todo es perfecta si vas en familia
Stayed 9 nights in Nov 2023
Response from Kukun on Dec 6, 2023
We love to hear you enjoyed your stay!