Garden

Reviews of Krystal Satélite María Bárbara

3.5 out of 5
Krystal Satélite María Bárbara
Blvd. Manuel Avila Camacho No. 2300, Col. San Lucas Tepetlacalco, Tlalnepantla de Baz, MEX

Reviews

8.4

Very Good

Rating 10 - Excellent. 543 out of 1007 reviews" "
Rating 8 - Good. 247 out of 1007 reviews" "
Rating 6 - Okay. 107 out of 1007 reviews" "
Rating 4 - Poor. 51 out of 1007 reviews" "
Rating 2 - Terrible. 59 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in Guest Service was Great had a few things missing from room but went to front desk & they were handled very quickly. The Bar Drinks & Staff were great as well. Only thing that could have been a little better is the Breakfast Buffet everything looked good but was just on the warm side would have liked the food hotter other than that still a Very Good Hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Erika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable
Stayed 3 nights in May 2024
Response from Gerente General on May 14, 2024
Apreciable Srta. Robles!Muchas gracias por sus comentarios, estos nos motivan a seguir mejorando.La esperamos pronto de regreso en esta su casaSaludos cordiales

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly personnel. Good location for transportation, not walking friendly
Stayed 3 nights in May 2024
Response from Gerencia General on May 8, 2024
Apreciable Sr. Carlos!Muchas gracias por sus comentarios, estos nos motivan a mejorar nuestro servicio.Lo esperamos pronto de regresoSaludos

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on Apr 23, 2024
Good afternoon Mr. WilliamsWe hope you are well, we want to thank you for the time you took to evaluate us and leave us your comments. We are pleased to know that your stay at our hotel was to your liking and we hope we have met your expectations. We look forward to welcoming you soon with a new and improved experience. Excellent day.

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient . Close to shops .
Stayed 3 nights in Mar 2024
Response from Gerencia de Calidad on Apr 23, 2024
Dear Mr. VladimirWe hope you are well, we want to thank you for the time you took to evaluate us and leave us your comments. We are pleased to know that your stay at our hotel was to your liking and we hope we have met your expectations. We hope to welcome you again with an improved experience. Greetings

4/10 Poor

Alfredo

Stayed 5 nights in Apr 2024
Response from Gerene General on May 11, 2024
Apreciable Alfredo!mucha gracias por responder a la evaluación de la propiedad.Lamento mucho el no haber cumplido sus expectativas, trabajaremos arduamente para mejorar nuestro servicio EN su proxima visita no dude en ctontactarme para atenderlo personalmen

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on Apr 11, 2024
Estimada Srita. Patricia Agradecemos el tiempo que se tomó para compartir su experiencia con nosotros. Estamos muy contentos de que su estancia con nosotros haya sido de su agrado. La esperamos con muchas ansias nuevamente para una experiencia mejorada. Excelente día.

8/10 Good

Luis

Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on Apr 23, 2024
Buenas tardes Sr. Luis, Con gusto de saludarle nos complace saber que su estancia en nuestro hotel fue de su agrado, así mismo, agradecemos el tiempo que se tomó de evaluarnos. Esperamos recibirle nuevamente en esta su casa con una nueva y mejorada experiencia. Cualquier duda o comentarios por favor no dude en hacérnoslo saber. Excelente tarde.

10/10 Excellent

M

Stayed 5 nights in Mar 2024
Response from Gerencia de Calidad on Apr 22, 2024
Buenos dias,Le agradecemos que se haya dado el tiempo para darnos su opinión con respecto a su estancia, es para nosotros un placer el que haya disfrutado de su estancia, estaremos mejorando continuamente para que todo siga así. Le deseamos un excelente dia.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for us
Stayed 5 nights in Mar 2024
Response from Gerencia de Calidad on Apr 1, 2024
Good afternoon,First of all, we would like to thank you for the time taken to answer our survey and leaving your comments. We are very happy to know that your stayed with us was of your liking. We hope you visit us again soon and have a new and wonderful experience.

4/10 Poor

Edna Romero

Disliked: Property conditions & facilities
La comida no buena y mucho ruido.
Stayed 1 night in Mar 2024
Response from Gerencia de Calidad on Mar 21, 2024
Estimada Srita. RomeroLamentamos su experiencia insatisfactoria en restaurante. Apreciamos sus comentarios y trabajaremos en mejorar nuestros alimentos. Su opinión es invaluable para nosotros. Esperamos recibirla próximamente con una experiencia mejorada. Excelente tarde.

10/10 Excellent

luis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia de Calidad on Mar 14, 2024
Buenos dias, Sr. LuisLe agradecemos el tiempo que se tomó para darnos su opinión sobre la experiencia en nuestro hotel, estamos complacidos de que su estancia fue agradable, le esperamos próximamente, todo el hotel Krystal le espera con ansias. Saludos cordiales y le deseamos un excelente dia.

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Gerencia de Calidad on Mar 12, 2024
Buenos días, Sr. Kidd Esperamos que su visita a nuestro hotel haya sido de su agrado. Así mismo agradecemos el tiempo que se tomó para evaluarnos. Esperamos recibirlo muy pronto para una nueva experiencia. Cualquier duda o comentario no dude en contactarnos. Le deseamos un excelente día.

10/10 Excellent

diego

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on Mar 5, 2024
Greetings, First of all thank you for taking the time to answer our survey. We are very pleased to know that your stay with us was of your liking. We hope to receive you soon with a new experience. Have a good day.

8/10 Good

james

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurant was excellent. Court yards were relaxing and well kept. Staff was very polite and accommodating We will be staying there again on trip in July.
Stayed 6 nights in Feb 2024
Response from Gerencia de Calidad on Mar 4, 2024
Dear Mr. Robertson First of all, thank you for taking the time to evaluate us. We are very pleased to know that your stay with us was to your liking. We will be waiting for you with open arms at this your home. Have an excellent day.

2/10 Terrible

Eduardo

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The front desk was mostly unhelpful. The wifi was horrible. Breakfast options were not good at all but the staff at the restaurant were the most helpful
Stayed 7 nights in Feb 2024
Response from Gerencia de Calidad on Feb 13, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent visit.Your comments are invaluable to us as we continuously strive to improve our services and ensure every guest has a positive experience. We truly appreciate your understanding and patience.We would be honored to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve. Wishing you an excellent day ahead.

8/10 Good

Andres

Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on Feb 13, 2024
Estimado Sr. Escamilla Agradecemos el tiempo que se tomó para evaluarnos, nos gustaría darle seguimiento la experiencia que tuvo al hospedarse con nosotros. En caso de tener o querer compartir algún comentario referente a su estancia no dude en contactarse con nosotros. Esperamos recibirlo nuevamente con una nueva experiencia. Excelente día. ¡Saludos!

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gerencia de Calidad on Feb 13, 2024
Estimado Sr. Escamilla, Apreciamos su tiempo para evaluarnos, en caso de que guste compartir algún comentario referente a su estancia, no dude en comunicarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente con una experiencia mejorada. Le deseamos un lindo día, ¡Saludos!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was near a very nice mall which was great for restaurants and shopping
Stayed 6 nights in Feb 2024
Response from Gerencia de Calidad on Feb 12, 2024
Dear Mr. Kennedy,Thank you for taking the time to evaluate your recent stay with us and for sharing your positive experience. We truly appreciate your kind words and are delighted to hear that you enjoyed your time here.We hope to have the pleasure of welcoming you back again in the near future for another wonderful experience.have a nice day!, warm regards

10/10 Excellent

jorge

Stayed 2 nights in Feb 2024
Response from Gerencia de Calidad on Feb 9, 2024
Estimado Sr. Ávila Agradecemos el tiempo que se tomó para realizar la encuesta. Estamos muy felices de saber que su estancia con nosotros fue de su agrado. Esperamos recibirlo pronto para una nueva experiencia.Excelente día. ¡Saludos!

10/10 Excellent

Roberto Carlos, Naucalpan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is s very good hotel in the limited options in the area, I know for a fact that is an old facility, but it has been renewed and the conditions are very good. I had avoided staying here thinking that its an old facility, but the price gained me this time and I was positively surprised!
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Feb 1, 2024
Dear Mr. Gomez, Thank you so much for taking the time to answer our survey, we are very pleased that you enjoyed your stay with us and we also appreciate the positive comments. ¡ We hope to receive you again soon with a new experience ! Kind regards.

10/10 Excellent

Armando

Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 29, 2024
Estimado Sr. Vázquez, Queremos expresar nuestro agradecimiento por dedicar tiempo a evaluarnos. Nos complace saber que disfrutó de nuestros servicios durante su estancia, y esperamos con entusiasmo darle la bienvenida nuevamente.Le deseamos un excelente día. ¡Saludos cordiales!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 25, 2024
Estimado Sr. Vázquez, Agradecemos el tiempo que se tomó de contestar la encuesta, nos complace saber que su estancia fue de su agrado Lo esperamos pronto con una nueva experiencia. Excelente día. ¡Saludos!

8/10 Good

Jorge Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Dos lámparas laterales de la cama no servían
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 22, 2024
Buenos días Sr. Briseño, agradecemos el tiempo que se tomó de escribirnos. Lamentamos las incomodidades que experimentó durante su estancia. Reforzaremos el tema del mantenimiento de nuestras instalaciones con nuestros colaboradores. Esperamos tener la oportunidad de darle la bienvenida nuevamente con una experiencia mejorada.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 15, 2024
Estimado Sr. Hernández, Apreciamos su tiempo para evaluarnos, nos complace saber que disfrutó plenamente de nuestros servicios e instalaciones durante su estancia. Esperamos con muchas ansias tener el privilegio de darle la bienvenida nuevamente para otra gran experiencia. Le deseamos un excelente día. ¡Saludos!

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024
Response from Gerencia de Calidad on Jan 13, 2024
Buenos dias, Sr. JuanApreciamos su tiempo para evaluarnos, estamos comprometidos en brindar a nuestros huéspedes un servicio excepcional, y nos alegra saber que disfrutó completamente de todos nuestros servicios durante su estancia. Excelente día, ¡Saludos!

8/10 Good

ELENA PLEHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service. Mal servicio.
Stayed 6 nights in Dec 2023
Response from Gerencia de Calidad on Jan 5, 2024
Buenos días, Srita. Elena,Le agradecemos su comentario y su calificación, nos disculpamos mucho con respecto a la comida, estaremos al pendiente y dándole un seguimiento puntual al departamento de restaurante.Esperamos su visita nuevamente y poder cambiar su experiencia. Quedamos a sus órdenes y le deseamos un excelente dia.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, the accommodations, everything… what must improve is the restaurant, everything was ‘cold’ and the buffet isn’t worth it. I must say that the staff was kind. BTW, I received a complimentary cocktail… which ended being a coke, juice or water haha They shouldn’t charge parking for guests.
Stayed 5 nights in Dec 2023
Response from Gerencia de Calidad on Dec 28, 2023
Good morning, we appreciate you contacting us and telling us about your experience, we will reinforce the issue with a kitchen so that it keeps the buffet warmer and we will review the parking issue since we do it with the intention of taking care of your vehicle.We remain at your service and waiting for your visit again, we wish you a happy new year.

10/10 Excellent

Cristina

Stayed 2 nights in Dec 2023
Response from Gerencia de Calidad on Dec 21, 2023
Estimada Srita. Cristina, Valoramos su tiempo para evaluarnos y compartir su experiencia con nosotros, aguardamos por tener el privilegio de darle la bienvenida nuevamente con una experiencia mejorada. Excelente día, ¡Saludos! y le deseamos felices fiestas.

10/10 Excellent

Marco

Response from Gerencia de Calidad on Feb 6, 2024
Estimado Sr. Molina, Apreciamos su tiempo para evaluarnos, en caso de que guste comentar algo referente a su estancia, no dude en comunicarse con nosotros. Esperamos con muchas ansias darle la bienvenida nuevamente. Excelente día,¡Saludos!

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gerencia de Calidad on Feb 9, 2024
Estimado Sr. Pérez, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó plenamente durante su estancia con nosotros. Esperamos ansiosamente darle la bienvenida nuevamente para otra gran experiencia. Le deseamos un excelente día, ¡Saludos!

6/10 Okay

Ariel

Stayed 4 nights in Nov 2023
Response from Gerencia de Calidad on Dec 18, 2023
Estimado Sr. Ariel, Agradecemos su tiempo y su confianza en hospedarse con nosotros, nos inquieta saber si tuvo algunos detalles con su estancia por lo cual le brindo mi correo para que nos cuente un poco más y podamos mejorar su experiencia con nosotros (calidad2.ksmb@krystal-hotels.com) Le deseamos un excelente día y felices fiestas. ¡Saludos!

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to a number of restaurants
Stayed 1 night in Nov 2023
Response from Gerencia de Calidad on Nov 14, 2023
Dear Mr.. Cruz,We appreciate you taking the time to evaluate us. We are delighted to hear that you thoroughly enjoyed your stay with us. We highly value your preference and eagerly anticipate the opportunity to welcome you once again to provide another unforgettable experience.Wishing you an excellent day.Warm regards.

6/10 Okay

Johanna

Stayed 2 nights in Nov 2023
Response from Gerencia de Calidad on Nov 28, 2023
Estimada Srita. Perez, Apreciamos su tiempo para evaluarnos, lamentamos que su experiencia no haya sido la esperada, si hay algún comentario que le gustaría compartir respecto a su estancia con nosotros, no dude en contactarnos.Esperamos tener el honor de darle la bienvenida nuevamente con una experiencia mejorada. Excelente día, ¡Saludos!

8/10 Good

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient location, great attention of the staff
Stayed 1 night in Oct 2023
Response from Gerencia de Calidad on Nov 7, 2023
Dear Ms Santiago, Thank you for evaluating us, we truly appreciate your positive feedback,providing exceptional service is a top priority for us, and we're thrilled to know that it made a positive impact on your stay. if there is anything else you would like to talk about, please do not hesitate to contact us, we look forward to the privilege of welcoming you again. we wish you an excellent day, warm regards!

6/10 Okay

Vannessa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an okay hotel. The restaurant food was not satisfactory.
Stayed 5 nights in Oct 2023
Response from Gerencia de Calidad on Nov 1, 2023
Dear Ms. Zwez, Thanks for reviewing us, we truly appreciate your comments and we deeply sorry that your stay was not as good as you expected, we would like to know more information about the food quality or if you have any specific comment about it please do not hesitate to contact us . we hope to have the pleasure of hosting you again in the future with a better experience. have a good day, warm regards!

10/10 Excellent

Racing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Oct 2023
Response from Gerencia de Calidad on Nov 1, 2023
Dear Mr. Celiceo, Thanks for reviewing us. We truly appreciate your feedback. Our team works diligently to ensure that our guests have a comfortable and enjoyable experience, and it is heartening to hear that our efforts have been noticed.We look forward to the pleasure of hosting you again in the future. hope you have an excellent day!, warm regards.

10/10 Excellent

Ana M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 3 nights in Oct 2023
Response from Gerencia de Calidad on Oct 30, 2023
Dear Ms. Hinkhouse, Thank you for reviewing us. We sincerely appreciate your kind words. It is wonderful to hear that you found our establishment to be an excellent place to stay. We hope to have the pleasure of hosting you again in the near future. Thank you for choosing us.Have an excellent day, greetings.

8/10 Good

Jos, Santiago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here mwny times Convenient
Stayed 2 nights in Sep 2023
Response from Gerencia de Calidad on Oct 16, 2023
Dear guest, thank you for reviewing us, we are glad to know that you enjoyed your stay with us, we truly appreciate your preference since it is a pleasure to have you, we hope to welcome you again in the future. Greetings.

6/10 Okay

Maria, DIAMOND BAR

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerencia de Calidad on Oct 26, 2023
Estimada Srita. Verduzco, Agradecemos su tiempo para evaluarnos, lamentamos que su experiencia no haya sido la deseada, si hay algún tema en específico del cual le gustaría hablar, no dude en contactarnos para darle seguimiento., esperamos tener la oportunidad de darle la bienvenida nuevamente. Excelente día, saludos.

6/10 Okay

Stephanie

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Staff was not friendly
Stayed 3 nights in Oct 2023
Response from Gerencia de Calidad on Oct 5, 2023
Dear guest,Thank you for taking the time to review us. We are deeply sorry that your experience during your stay with us was not the best. Your comments are very important to us, and we will certainly keep them in mind as we work to improve our services. We hope to have the opportunity to welcome you again in the future, providing you with a better experience.greetings.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
An excellent serviced and time. Just a quick note.. an upgrade to the AC sytem needs to be addressed soon.
Stayed 3 nights in Sep 2023
Response from Gerencia de Calidad on Oct 2, 2023
Dear guest, We really appreciate your time to review us, your comments are important so we will keep them in mind to improve our services, we are also glad to know that you enjoyed your stay with us, we cannot wait to welcome you again. Have a great day, greetings.

6/10 Okay

Haider

Liked: Staff & service
Stayed 5 nights in Aug 2023
Response from Gerencia de Calidad on Oct 16, 2023
Estimado Sr. Haider, Agradecemos su tiempo para evaluarnos, si hay algo en particular que le gustaría discutir, no dude en contactarnos para darle un seguimiento adecuado. Valoramos su preferencia y esperamos recibirle nuevamente.Excelente día, saludos.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Sep 25, 2023
Estimado huésped, Agradecemos su tiempo para evaluarnos, nos alegra saber que disfrutó su estancia con nosotros, esperamos darle la bienvenida nuevamente. Excelente día, saludos.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Oct 17, 2023
Estimado Sr. Rosales, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó al máximo durante su estancia con nosotros, esperamos darle la bienvenida nuevamente en un futuro. Excelente día, saludos.

10/10 Excellent

Marcelino

Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Oct 10, 2023
Estimado Sr. Marcelino, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó su estancia al máximo con nosotros. Esperamos con muchas ansias darle la bienvenida nuevamente en un futuro. Excelente día, ¡Saludos!

10/10 Excellent

Belinda, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to hotel when in the area - I love everything about the hotel and the service they provide .
Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Sep 13, 2023
Dear Miss Belinda.We truly appreciate your positive comments, we will keep them in mind to improve our services, we will be glad to receive you again, kind regards.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para disfrutar de la Ciudad de México o ciudad satélite
Stayed 3 nights in Jul 2023
Response from Gerencia de Calidad on Jul 31, 2023
Buenos días Sr Luis,Nos comlace saber que su estancia con nosotros haya llenado sus expectativas. seguiremos con la misma calidad en nuestros servicios.Agrademos su tiempo para evaluarnos, de igual forma esperamos su pronto regreso.Gracias y que tenga un lindo día.

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2023
Response from Gerencia de Calidad on Jul 26, 2023
Buenos dias, Sr Edgar.Le agradecemos mucho el tiempo que se tomo para calificarnos, es importante para nosotros continuar con la calidad que nos caracteriza, gracias por su preferencia y lo esperamos pronto.Saludos cordiales. Que tenga un excelente día

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2023
Response from Gerencia de Calidad on Aug 10, 2023
Buen día Sr. Ricardo, Agradecemos el tiempo para evaluarnos. ¡Esperamos su visita nuevamente! Que tenga un excelente día, saludos.