Blvd. Manuel Avila Camacho No. 2300, Col. San Lucas Tepetlacalco, Tlalnepantla de Baz, MEX
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Check in Guest Service was Great had a few things missing from room but went to front desk & they were handled very quickly. The Bar Drinks & Staff were great as well. Only thing that could have been a little better is the Breakfast Buffet everything looked good but was just on the warm side would have liked the food hotter other than that still a Very Good Hotel.
Apreciable Srta. Robles!Muchas gracias por sus comentarios, estos nos motivan a seguir mejorando.La esperamos pronto de regreso en esta su casaSaludos cordiales
Good afternoon Mr. WilliamsWe hope you are well, we want to thank you for the time you took to evaluate us and leave us your comments. We are pleased to know that your stay at our hotel was to your liking and we hope we have met your expectations. We look forward to welcoming you soon with a new and improved experience. Excellent day.
Dear Mr. VladimirWe hope you are well, we want to thank you for the time you took to evaluate us and leave us your comments. We are pleased to know that your stay at our hotel was to your liking and we hope we have met your expectations. We hope to welcome you again with an improved experience. Greetings
4/10 Poor
Alfredo
Apr 20, 2024
Alfredo
Stayed 5 nights in Apr 2024
Response from Gerene General on May 11, 2024
Apreciable Alfredo!mucha gracias por responder a la evaluación de la propiedad.Lamento mucho el no haber cumplido sus expectativas, trabajaremos arduamente para mejorar nuestro servicio EN su proxima visita no dude en ctontactarme para atenderlo personalmen
10/10 Excellent
Patricia
Apr 10, 2024
Liked: Staff & service
Patricia
Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on Apr 11, 2024
Estimada Srita. Patricia Agradecemos el tiempo que se tomó para compartir su experiencia con nosotros. Estamos muy contentos de que su estancia con nosotros haya sido de su agrado. La esperamos con muchas ansias nuevamente para una experiencia mejorada. Excelente día.
8/10 Good
Luis
Apr 2, 2024
Luis
Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on Apr 23, 2024
Buenas tardes Sr. Luis, Con gusto de saludarle nos complace saber que su estancia en nuestro hotel fue de su agrado, así mismo, agradecemos el tiempo que se tomó de evaluarnos. Esperamos recibirle nuevamente en esta su casa con una nueva y mejorada experiencia. Cualquier duda o comentarios por favor no dude en hacérnoslo saber. Excelente tarde.
10/10 Excellent
M
Apr 2, 2024
M
Stayed 5 nights in Mar 2024
Response from Gerencia de Calidad on Apr 22, 2024
Buenos dias,Le agradecemos que se haya dado el tiempo para darnos su opinión con respecto a su estancia, es para nosotros un placer el que haya disfrutado de su estancia, estaremos mejorando continuamente para que todo siga así. Le deseamos un excelente dia.
Good afternoon,First of all, we would like to thank you for the time taken to answer our survey and leaving your comments. We are very happy to know that your stayed with us was of your liking. We hope you visit us again soon and have a new and wonderful experience.
4/10 Poor
Edna Romero
Mar 19, 2024
Disliked: Property conditions & facilities
La comida no buena y mucho ruido.
Edna Romero
Stayed 1 night in Mar 2024
Response from Gerencia de Calidad on Mar 21, 2024
Estimada Srita. RomeroLamentamos su experiencia insatisfactoria en restaurante. Apreciamos sus comentarios y trabajaremos en mejorar nuestros alimentos. Su opinión es invaluable para nosotros. Esperamos recibirla próximamente con una experiencia mejorada. Excelente tarde.
Buenos dias, Sr. LuisLe agradecemos el tiempo que se tomó para darnos su opinión sobre la experiencia en nuestro hotel, estamos complacidos de que su estancia fue agradable, le esperamos próximamente, todo el hotel Krystal le espera con ansias. Saludos cordiales y le deseamos un excelente dia.
8/10 Good
Justin
Mar 10, 2024
Liked: Cleanliness, staff & service
Justin
Stayed 7 nights in Mar 2024
Response from Gerencia de Calidad on Mar 12, 2024
Buenos días, Sr. Kidd Esperamos que su visita a nuestro hotel haya sido de su agrado. Así mismo agradecemos el tiempo que se tomó para evaluarnos. Esperamos recibirlo muy pronto para una nueva experiencia. Cualquier duda o comentario no dude en contactarnos. Le deseamos un excelente día.
Greetings, First of all thank you for taking the time to answer our survey. We are very pleased to know that your stay with us was of your liking. We hope to receive you soon with a new experience. Have a good day.
Food at the restaurant was excellent. Court yards were relaxing and well kept. Staff was very polite and accommodating We will be staying there again on trip in July.
james
Stayed 6 nights in Feb 2024
Response from Gerencia de Calidad on Mar 4, 2024
Dear Mr. Robertson First of all, thank you for taking the time to evaluate us. We are very pleased to know that your stay with us was to your liking. We will be waiting for you with open arms at this your home. Have an excellent day.
The front desk was mostly unhelpful. The wifi was horrible. Breakfast options were not good at all but the staff at the restaurant were the most helpful
Eduardo
Stayed 7 nights in Feb 2024
Response from Gerencia de Calidad on Feb 13, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent visit.Your comments are invaluable to us as we continuously strive to improve our services and ensure every guest has a positive experience. We truly appreciate your understanding and patience.We would be honored to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve. Wishing you an excellent day ahead.
8/10 Good
Andres
Feb 12, 2024
Andres
Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on Feb 13, 2024
Estimado Sr. Escamilla Agradecemos el tiempo que se tomó para evaluarnos, nos gustaría darle seguimiento la experiencia que tuvo al hospedarse con nosotros. En caso de tener o querer compartir algún comentario referente a su estancia no dude en contactarse con nosotros. Esperamos recibirlo nuevamente con una nueva experiencia. Excelente día. ¡Saludos!
Estimado Sr. Escamilla, Apreciamos su tiempo para evaluarnos, en caso de que guste compartir algún comentario referente a su estancia, no dude en comunicarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente con una experiencia mejorada. Le deseamos un lindo día, ¡Saludos!
Property was near a very nice mall which was great for restaurants and shopping
Randy
Stayed 6 nights in Feb 2024
Response from Gerencia de Calidad on Feb 12, 2024
Dear Mr. Kennedy,Thank you for taking the time to evaluate your recent stay with us and for sharing your positive experience. We truly appreciate your kind words and are delighted to hear that you enjoyed your time here.We hope to have the pleasure of welcoming you back again in the near future for another wonderful experience.have a nice day!, warm regards
10/10 Excellent
jorge
Feb 8, 2024
jorge
Stayed 2 nights in Feb 2024
Response from Gerencia de Calidad on Feb 9, 2024
Estimado Sr. Ávila Agradecemos el tiempo que se tomó para realizar la encuesta. Estamos muy felices de saber que su estancia con nosotros fue de su agrado. Esperamos recibirlo pronto para una nueva experiencia.Excelente día. ¡Saludos!
This is s very good hotel in the limited options in the area, I know for a fact that is an old facility, but it has been renewed and the conditions are very good. I had avoided staying here thinking that its an old facility, but the price gained me this time and I was positively surprised!
Roberto Carlos
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Feb 1, 2024
Dear Mr. Gomez, Thank you so much for taking the time to answer our survey, we are very pleased that you enjoyed your stay with us and we also appreciate the positive comments. ¡ We hope to receive you again soon with a new experience ! Kind regards.
10/10 Excellent
Armando
Jan 26, 2024
Armando
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 29, 2024
Estimado Sr. Vázquez, Queremos expresar nuestro agradecimiento por dedicar tiempo a evaluarnos. Nos complace saber que disfrutó de nuestros servicios durante su estancia, y esperamos con entusiasmo darle la bienvenida nuevamente.Le deseamos un excelente día. ¡Saludos cordiales!
10/10 Excellent
Armando
Jan 25, 2024
Liked: Cleanliness, staff & service, room comfort
Armando
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 25, 2024
Estimado Sr. Vázquez, Agradecemos el tiempo que se tomó de contestar la encuesta, nos complace saber que su estancia fue de su agrado Lo esperamos pronto con una nueva experiencia. Excelente día. ¡Saludos!
8/10 Good
Jorge Luis
Traveled with family
Jan 21, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Dos lámparas laterales de la cama no servían
Jorge Luis
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 22, 2024
Buenos días Sr. Briseño, agradecemos el tiempo que se tomó de escribirnos. Lamentamos las incomodidades que experimentó durante su estancia. Reforzaremos el tema del mantenimiento de nuestras instalaciones con nuestros colaboradores. Esperamos tener la oportunidad de darle la bienvenida nuevamente con una experiencia mejorada.
10/10 Excellent
Juan
Jan 14, 2024
Juan
Stayed 1 night in Jan 2024
Response from Gerencia de Calidad on Jan 15, 2024
Estimado Sr. Hernández, Apreciamos su tiempo para evaluarnos, nos complace saber que disfrutó plenamente de nuestros servicios e instalaciones durante su estancia. Esperamos con muchas ansias tener el privilegio de darle la bienvenida nuevamente para otra gran experiencia. Le deseamos un excelente día. ¡Saludos!
10/10 Excellent
Juan
Jan 12, 2024
Juan
Stayed 2 nights in Jan 2024
Response from Gerencia de Calidad on Jan 13, 2024
Buenos dias, Sr. JuanApreciamos su tiempo para evaluarnos, estamos comprometidos en brindar a nuestros huéspedes un servicio excepcional, y nos alegra saber que disfrutó completamente de todos nuestros servicios durante su estancia. Excelente día, ¡Saludos!
Buenos días, Srita. Elena,Le agradecemos su comentario y su calificación, nos disculpamos mucho con respecto a la comida, estaremos al pendiente y dándole un seguimiento puntual al departamento de restaurante.Esperamos su visita nuevamente y poder cambiar su experiencia. Quedamos a sus órdenes y le deseamos un excelente dia.
The hotel was fine, the accommodations, everything… what must improve is the restaurant, everything was ‘cold’ and the buffet isn’t worth it. I must say that the staff was kind.
BTW, I received a complimentary cocktail… which ended being a coke, juice or water haha
They shouldn’t charge parking for guests.
Diana
Stayed 5 nights in Dec 2023
Response from Gerencia de Calidad on Dec 28, 2023
Good morning, we appreciate you contacting us and telling us about your experience, we will reinforce the issue with a kitchen so that it keeps the buffet warmer and we will review the parking issue since we do it with the intention of taking care of your vehicle.We remain at your service and waiting for your visit again, we wish you a happy new year.
10/10 Excellent
Cristina
Dec 20, 2023
Cristina
Stayed 2 nights in Dec 2023
Response from Gerencia de Calidad on Dec 21, 2023
Estimada Srita. Cristina, Valoramos su tiempo para evaluarnos y compartir su experiencia con nosotros, aguardamos por tener el privilegio de darle la bienvenida nuevamente con una experiencia mejorada. Excelente día, ¡Saludos! y le deseamos felices fiestas.
10/10 Excellent
Marco
Dec 14, 2023
Marco
Response from Gerencia de Calidad on Feb 6, 2024
Estimado Sr. Molina, Apreciamos su tiempo para evaluarnos, en caso de que guste comentar algo referente a su estancia, no dude en comunicarse con nosotros. Esperamos con muchas ansias darle la bienvenida nuevamente. Excelente día,¡Saludos!
Estimado Sr. Pérez, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó plenamente durante su estancia con nosotros. Esperamos ansiosamente darle la bienvenida nuevamente para otra gran experiencia. Le deseamos un excelente día, ¡Saludos!
6/10 Okay
Ariel
Nov 26, 2023
Ariel
Stayed 4 nights in Nov 2023
Response from Gerencia de Calidad on Dec 18, 2023
Estimado Sr. Ariel, Agradecemos su tiempo y su confianza en hospedarse con nosotros, nos inquieta saber si tuvo algunos detalles con su estancia por lo cual le brindo mi correo para que nos cuente un poco más y podamos mejorar su experiencia con nosotros (calidad2.ksmb@krystal-hotels.com) Le deseamos un excelente día y felices fiestas. ¡Saludos!
Dear Mr.. Cruz,We appreciate you taking the time to evaluate us. We are delighted to hear that you thoroughly enjoyed your stay with us. We highly value your preference and eagerly anticipate the opportunity to welcome you once again to provide another unforgettable experience.Wishing you an excellent day.Warm regards.
6/10 Okay
Johanna
Nov 8, 2023
Johanna
Stayed 2 nights in Nov 2023
Response from Gerencia de Calidad on Nov 28, 2023
Estimada Srita. Perez, Apreciamos su tiempo para evaluarnos, lamentamos que su experiencia no haya sido la esperada, si hay algún comentario que le gustaría compartir respecto a su estancia con nosotros, no dude en contactarnos.Esperamos tener el honor de darle la bienvenida nuevamente con una experiencia mejorada. Excelente día, ¡Saludos!
Very convinient location, great attention of the staff
Gabriela
Stayed 1 night in Oct 2023
Response from Gerencia de Calidad on Nov 7, 2023
Dear Ms Santiago, Thank you for evaluating us, we truly appreciate your positive feedback,providing exceptional service is a top priority for us, and we're thrilled to know that it made a positive impact on your stay. if there is anything else you would like to talk about, please do not hesitate to contact us, we look forward to the privilege of welcoming you again. we wish you an excellent day, warm regards!
It was an okay hotel. The restaurant food was not satisfactory.
Vannessa
Stayed 5 nights in Oct 2023
Response from Gerencia de Calidad on Nov 1, 2023
Dear Ms. Zwez, Thanks for reviewing us, we truly appreciate your comments and we deeply sorry that your stay was not as good as you expected, we would like to know more information about the food quality or if you have any specific comment about it please do not hesitate to contact us . we hope to have the pleasure of hosting you again in the future with a better experience. have a good day, warm regards!
Dear Mr. Celiceo, Thanks for reviewing us. We truly appreciate your feedback. Our team works diligently to ensure that our guests have a comfortable and enjoyable experience, and it is heartening to hear that our efforts have been noticed.We look forward to the pleasure of hosting you again in the future. hope you have an excellent day!, warm regards.
Dear Ms. Hinkhouse, Thank you for reviewing us. We sincerely appreciate your kind words. It is wonderful to hear that you found our establishment to be an excellent place to stay. We hope to have the pleasure of hosting you again in the near future. Thank you for choosing us.Have an excellent day, greetings.
Dear guest, thank you for reviewing us, we are glad to know that you enjoyed your stay with us, we truly appreciate your preference since it is a pleasure to have you, we hope to welcome you again in the future. Greetings.
6/10 Okay
Maria, DIAMOND BAR
Oct 6, 2023
Disliked: Property conditions & facilities
Maria
Stayed 1 night in Oct 2023
Response from Gerencia de Calidad on Oct 26, 2023
Estimada Srita. Verduzco, Agradecemos su tiempo para evaluarnos, lamentamos que su experiencia no haya sido la deseada, si hay algún tema en específico del cual le gustaría hablar, no dude en contactarnos para darle seguimiento., esperamos tener la oportunidad de darle la bienvenida nuevamente. Excelente día, saludos.
Dear guest,Thank you for taking the time to review us. We are deeply sorry that your experience during your stay with us was not the best. Your comments are very important to us, and we will certainly keep them in mind as we work to improve our services. We hope to have the opportunity to welcome you again in the future, providing you with a better experience.greetings.
An excellent serviced and time. Just a quick note.. an upgrade to the AC sytem needs to be addressed soon.
Jose
Stayed 3 nights in Sep 2023
Response from Gerencia de Calidad on Oct 2, 2023
Dear guest, We really appreciate your time to review us, your comments are important so we will keep them in mind to improve our services, we are also glad to know that you enjoyed your stay with us, we cannot wait to welcome you again. Have a great day, greetings.
6/10 Okay
Haider
Sep 25, 2023
Liked: Staff & service
Haider
Stayed 5 nights in Aug 2023
Response from Gerencia de Calidad on Oct 16, 2023
Estimado Sr. Haider, Agradecemos su tiempo para evaluarnos, si hay algo en particular que le gustaría discutir, no dude en contactarnos para darle un seguimiento adecuado. Valoramos su preferencia y esperamos recibirle nuevamente.Excelente día, saludos.
Estimado huésped, Agradecemos su tiempo para evaluarnos, nos alegra saber que disfrutó su estancia con nosotros, esperamos darle la bienvenida nuevamente. Excelente día, saludos.
Estimado Sr. Rosales, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó al máximo durante su estancia con nosotros, esperamos darle la bienvenida nuevamente en un futuro. Excelente día, saludos.
10/10 Excellent
Marcelino
Sep 20, 2023
Marcelino
Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Oct 10, 2023
Estimado Sr. Marcelino, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó su estancia al máximo con nosotros. Esperamos con muchas ansias darle la bienvenida nuevamente en un futuro. Excelente día, ¡Saludos!
Always my go to hotel when in the area - I love everything about the hotel and the service they provide .
Belinda
Stayed 1 night in Sep 2023
Response from Gerencia de Calidad on Sep 13, 2023
Dear Miss Belinda.We truly appreciate your positive comments, we will keep them in mind to improve our services, we will be glad to receive you again, kind regards.
Excelente lugar para disfrutar de la Ciudad de México o ciudad satélite
Luis
Stayed 3 nights in Jul 2023
Response from Gerencia de Calidad on Jul 31, 2023
Buenos días Sr Luis,Nos comlace saber que su estancia con nosotros haya llenado sus expectativas. seguiremos con la misma calidad en nuestros servicios.Agrademos su tiempo para evaluarnos, de igual forma esperamos su pronto regreso.Gracias y que tenga un lindo día.
10/10 Excellent
Edgar
Jul 25, 2023
Edgar
Stayed 3 nights in Jul 2023
Response from Gerencia de Calidad on Jul 26, 2023
Buenos dias, Sr Edgar.Le agradecemos mucho el tiempo que se tomo para calificarnos, es importante para nosotros continuar con la calidad que nos caracteriza, gracias por su preferencia y lo esperamos pronto.Saludos cordiales. Que tenga un excelente día
10/10 Excellent
Ricardo
Jul 21, 2023
Ricardo
Stayed 1 night in Jul 2023
Response from Gerencia de Calidad on Aug 10, 2023
Buen día Sr. Ricardo, Agradecemos el tiempo para evaluarnos. ¡Esperamos su visita nuevamente! Que tenga un excelente día, saludos.