Master Suite with jacuzzi and street view | In-room safe, individually decorated, laptop workspace, blackout drapes

Reviews of We Hotel Aeropuerto

3.5 out of 5
We Hotel Aeropuerto
Boulevard Puerto Aereo 390, Colonia Moctezuma 2da Seccion, Mexico City

Reviews

8.4

Very Good

Rating 10 - Excellent. 612 out of 1222 reviews" "
Rating 8 - Good. 367 out of 1222 reviews" "
Rating 6 - Okay. 120 out of 1222 reviews" "
Rating 4 - Poor. 43 out of 1222 reviews" "
Rating 2 - Terrible. 80 out of 1222 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

John

If you only stayed at the hotel to be close to the airport to leave the next day it is ok. If I spent the week in Mexico City I would stay at another hotel.
Stayed 1 night in May 2024

2/10 Terrible

Luis

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to arrive do to complicated streets
Stayed 2 nights in May 2024

2/10 Terrible

Luis

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leak from A/C my bag got wet. Clothes wet. Compensated None. In a very congested rd. Will not recommend at all.
Stayed 1 night in May 2024
Response from Reserva on May 14, 2024
Dear guest, we are sorry for the inconvenience with the A/C, however, we did offer compensation and a solution to the problem but you did not accept our support.

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport. Easy access!!
Stayed 1 night in May 2024
Response from Thanks for staying with us on May 14, 2024
Thank you for your preference and visit, we hope to see you soon

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and transportation available.
Stayed 1 night in May 2024
Response from Thanks for staying with us on May 14, 2024
Thank you very much for your visit, it will be an honor to see you again.

8/10 Good

GUILLERMO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on May 14, 2024
Thank you very much for your preference, we remain at your service

10/10 Excellent

Abrhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best
Stayed 1 night in May 2024
Response from Thanks for staying with us on May 7, 2024
Thank you very much for your preference, we will be at your service on your next visit.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gracias por su visita on May 7, 2024
Estimado huésped gracias por su visita, conocer su experiencia es importante para nosotros por favor háganos saber si tuvo algún inconveniente. Saludos

10/10 Excellent

Allyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant and convenient since we needed to be near the airport to catch our early flight. The hotel offered us a ride to the airport. Also the installation is clean and well maintained just what we needed. The staff was also very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on May 7, 2024
Dear guest, we are happy to provide a pleasant experience during your stay, we will continue to serve you.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very convenient stay for the 8 hour layover that I had in Mexico City.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on May 2, 2024
We are glad to have provided you with a pleasant stay, we hope to see you again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and great for a layover
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on May 2, 2024
Thank you dear guest for your visit and comments we hope to see you again

6/10 Okay

Edwin

Liked: Property conditions & facilities
Free shuttle. But a bit tricky to find if you dont speak spanish. Great food in the restaurant. Excellent location for an airport layover but not much to see outside. I was happy with my stay.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 29, 2024
We appreciate your visit and stay with us, we will be at your service on your next visit.

8/10 Good

ramon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay if you have a flight layover, they pick you up and take you back to the airport. And its clean.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 29, 2024
Dear guest, thank you for sharing your experience, it has been an honor to have you as our guest.

8/10 Good

Freddy, San Antonio

Stayed 1 night in Apr 2024

10/10 Excellent

Arden

Liked: Cleanliness, staff & service, property conditions & facilities
All good so far. Friendly helpful staff.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 29, 2024
Thank you very much for your preference and stay, we will be happy to see you again

6/10 Okay

Denis, Las vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk person was rude, I had my sister and her kids to come over just to talk since they live in Mexico, I was told the they had to leave in 5 minutes or I will have to pay for another room, after talking to a manager the issue got solve, then the room was dirty, some of the pillows with stains,
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 29, 2024
Dear guest, we are sorry if you had any inconvenience, we are glad that you were given the attention you needed, we will continue to serve you.

8/10 Good

Shyrl

Quick checkin. No issues.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 24, 2024
Dear guest, thank you very much for your stay with us, it has been a pleasure to serve you.

10/10 Excellent

Sylke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming. The building seems very clean and the room is clean and spacious. I didn’t realized it’s right beside a highway but you can’t hear any noise. The view out of the room is no view , just a cement wall. But the shuttle bus picked us up and the driver did a really a good job.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 24, 2024
Dear guest, thank you very much for sharing your experience, we will be happy to be your hosts again.

8/10 Good

Steven

Liked: Cleanliness, staff & service
The We is actually fine, for what it is. If you’re stuck at the airport or want to position yourself close it’s fine. The bed is fine, the room can get pitch black, TV works and the shower is pretty nice. The area around it sucks, it’s like industrial, and the restaurant is OK at best…but at least you can eat. The shuttle to the airport is very steady every half hour if you’re at the hotel.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 16, 2024
Dear guest, we appreciate sharing your comments and visit, knowing your experience is important for us, we hope to see you again.

6/10 Okay

Randall

Business traveler
Liked: Cleanliness, staff & service
Decent place to stay, beds are half decent for comfort. Shower could use some work, did not drain properly, and I was surprised that the shower floor stone weren’t installed properly. Nothing worse than standing on stones at early AM hours to freshen up. Assumed it was to get you out of the shower quicker to safe the water bill. Haha The door between rooms handle hardware were very loose which is a little unsafe, but the room was quite enough and the staff were pleasant.
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 10, 2024
Dear guest, we appreciate your visit, comments about our room will be taken into consideration, for us it is important that you feel comfortable and welcome.

2/10 Terrible

Maria

Business traveler
The lady at the front desk was rude. But the staff for room service was wonderful
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 10, 2024
Dear guest, we appreciate sharing your comments, we pay attention to our service, we will continue to serve you.

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 8, 2024
We appreciate your visit and preference, we will continue to serve you on your next visit.

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, and the hotel was clean, room was not what i expected, even though was clean not what i wanted
Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 8, 2024
We appreciate your visit and comments, your comments will help us evaluate our services, you can share any comments about our rooms.

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Thanks for staying with us on Apr 29, 2024
Dear guest, thank you for visiting, it has been a pleasure serving you, we hope to see you again.

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, and service to the airport.
Stayed 1 night in Mar 2024
Response from Gracias por su visita on Apr 2, 2024
Thank you very much for your visit and preference, we will continue to serve you, greetings

6/10 Okay

Brian

Business traveler
Liked: Staff & service
Was a last minute late night booking for a quick sleep and return to airport. Staff was friendly. Place was clean enough and had what I needed. Definitely easy access to airport.
Stayed 1 night in Mar 2024
Response from Thanks for staying with us on Mar 26, 2024
Thank you dear guest for sharing your comments and experience, we hope to see you soon

6/10 Okay

COLLINS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thanks for staying with us on Mar 26, 2024
Thank you very much for your visit, it has been an honor to be your host as a guest, we hope to see you very soon

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Near airport.
Stayed 1 night in Mar 2024
Response from Thanks for staying with us on Mar 25, 2024
Thank you for your preference and stay with us, we hope to see you soon.

10/10 Excellent

Cirilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gracias por su visita on Mar 25, 2024
Estimado huésped muchas gracias por su visita y calificación estaremos felices de verlo nuevamente.

8/10 Good

Ydain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel but the rooms are small. Perfect for one night
Stayed 1 night in Mar 2024
Response from Thanks for staying with us on Mar 23, 2024
Thank you for your comments and preference, It was a pleasure to serve you.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Gracias por su visita on Mar 21, 2024
Muchas gracias por su visita y calificación, continuaremos a la orden en su próxima estancia.

6/10 Okay

Maribel

Stayed 1 night in Mar 2024
Response from Gracias por su visita on Apr 8, 2024
Agradecemos su visita estimada huésped invitamos a comentar su experiencia ya que nos ayuda a evaluar nuestros servicios, esperamos verla de nuevo.

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gracias por su visita on Mar 21, 2024
Muchas gracias por su visita, esperamos verla muy pronto.

8/10 Good

armando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Mar 7, 2024
Thank you very much dear guest for your visit, we will continue to serve you on your next visit.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Modern,clean.Nice staff.
Stayed 1 night in Mar 2024
Response from Thanks for staying with us on Mar 6, 2024
Thank you very much for sharing your comments, we will be at your service during your next stay.

10/10 Excellent

maria

Stayed 1 night in Feb 2024
Response from Gracias por su visita on Mar 23, 2024
Agradecemos su calificación y preferencia, será un gusto verla nuevamente.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel esta muy limpio y muy cuidado, el único detalle es que se escucha mucho el ruido de los carros y te despierta a cada rato.
Stayed 1 night in Mar 2024
Response from Gracias por su visita on Mar 4, 2024
Estimado agradecemos su visita y preferencia, en su siguiente visita podemos colocar como nota colocar en un piso mas alto para evitar algunas molestias de ruidos, además de que todas nuestras habitaciones cuentan con ventanas aisladoras de ruido exterior.

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was excellent too.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Mar 1, 2024
Thank you very much for your recommendation, we will always be at your service, greetings!

8/10 Good

Christopher, Kanata

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very close to the airport and good for a one night stay. It is clean and the staff are mostly friendly. We arrived at 1 a.m. so are greatful that the staff were there to check us in, and send a shuttle for us. Unfortunately there was a bad smell when we were there, the same smell was in the airport, so it might have been the city air quality. We loved the large colourful paintings in the stairway. Could not receive wifi in our room.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Mar 1, 2024
Dear guest, we appreciate sharing your experience with us, indeed in the city these days there has been a strong environmental contingency, however we hope to see you again, we will be at your service.

10/10 Excellent

Irene, Ceres

Traveled with family
Disliked: Property conditions & facilities
False advertising no rooms with a view, Beds very uncomfortable
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 28, 2024
Dear guest, it's probably that you have been relocated to your room type due to hotel logistics. We apologize in advance and we will take your comments into consideration. We appreciate your visit.

8/10 Good

Wendy

Traveled with family
Liked: Property conditions & facilities
Nice little hotel close to the airport with reliable 24 hour shuttle service
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 28, 2024
Thank you very much dear guest for staying with us, it has been a pleasure to serve you, we hope to see you soon.

8/10 Good

Marco

Stayed 1 night in Feb 2024
Response from Gracias por su visita on Mar 21, 2024
Gracias por su estancia con nosotros, ha sido un honor atenderle, esperamos verlo pronto.

8/10 Good

Maritza, Big Pine Key

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 22, 2024
We appreciate your preference, we hope to see you again

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet rooms were big and great views.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 26, 2024
Thank you very much for your visit and comments, we will be attentive to your next visit.

6/10 Okay

Mari

Business traveler
Liked: Cleanliness
Disliked: Amenities
El staff de recepción no es muy welcoming. No se siente un ambiente tan acogedor, hay letreros en todo lados tipo hospital público. Y la decoración de la habitación y del lobby no es tan de buen gusto. Una sillas verdes neon muy sucias donde debes esperar el shuttle. Lo bueno el shuttle al aeropuerto.
Stayed 1 night in Feb 2024
Response from Gracias por su visita on Feb 21, 2024
Estimado gracias por sus comentarios serán considerados para buscar mejorar nuestro servicio a nuestros huéspedes.

10/10 Excellent

Franceli

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your service everybody was so nice
Stayed 2 nights in Feb 2024
Response from Thanks for staying with us on Feb 20, 2024
Thank you for staying with us, it was a pleasure to serve you, we hope to see you again

8/10 Good

Pauline, Covina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is across the street from the airport, we were able to walk over a bridge when leaving to get our flight, it is pretty clean, water works very well. Would stay again.
Stayed 2 nights in Feb 2024
Response from Thanks for staying with us on Feb 19, 2024
Thank you very much dear guest for sharing your experience, it will be an honor to see you again.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Located by the airport. Includes shuttle service.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 19, 2024
We appreciate your visit and preference, it will be a pleasure to see you again.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my layover. It was quiet and the room was dark and made for a good rest. It was the perfect location, shuttle service was excellent. I would stay here again. It was minutes in the shuttle to and from the airport. Staff was lovely. I was travelling alone and felt very safe at this hotel.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 16, 2024
Dear guest, thank you very much for your comments, it will be an honor to have you as a guest again, thank you for your preference.

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The room was clean and modern. The restaurant served food at reasonable prices. They have an airport shuttle every 30 minutes and its 5 minutes away from the airport. A 1 pm checkout was handy for our later flight. Cons: I wouldn't want to leave the hotel to wander around. The front desk staff weren't very welcoming.
Stayed 1 night in Feb 2024
Response from Thanks for staying with us on Feb 16, 2024
Thank you very much dear Brenda for sharing your experience and comments, each one will be taken into consideration, thank you for your preference.