Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Excellent location, friendly hotel staff, clean.

Posted Jan 4, 2015
I we really enjoyed our stay. The hotel was very nice and the food was great. Service was outstanding.
1 out of 5
by A verified traveler

Worst service ever

Posted Dec 27, 2014
They didn't make my rooom 3 days is a row, I told the manager on the second time that the next I was going to check out, he didn't care
3 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Nice, clean, wifi, ok. Sorry no breakfast .

Posted Dec 8, 2014
There is an extra charge +\- $55 per day. For valet parking and wifi, pool and beach sevice.. No breakfast . Just 1 muffin and 1 juice.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Philly

Nice quiet place.

Posted Dec 8, 2014
Pros: On the beach. Nice staff. Quiet and soothing atmosphere.
Cons: The hotel set-up is a little off. Wish they had a Lobby that opens up to the pool/beach.
Quality hotel with good service. Went with my wife and enjoyed the quiet and personal service.
4 out of 5
Recommended
for Families
by A verified travelerfrom Caracas, Venezuela

excellent location, a little bit pricey

Posted Dec 8, 2014
I would stay again. REALLY Friendly staff, great room. The resort fee is high, when the value added is not much, but again, we really like it!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel en zona tranquila

Posted Nov 24, 2014
Pros: Las habitaciones.
Cons: El servicio y la calidez del personal, trato muy distante.
Ideal para familias, ambiente muy tranquilo, algo lejos de bares y discotecas.
Comment from Hotel Management
Nov 26, 2014 by Sanford GRD, Hotel Management
Estamos felices de leer que haya disfrutado de su estancia con nosotros. Nuestro hotel está diseñado en un estilo contemporáneo con diseño de las habitaciones limpias y modernas que acentúan las hermosas vistas de la ciudad de Sunny Isles y el Océano Atlántico. Nuestro hotel se encuentra en una playa privada ubicado en el centro de Sunny Isles, conocidos como América del Riviera. Tenemos el comedor propiedad, y ofrecemos seguro en la propiedad de valet parking para comodidad de nuestros huéspedes.
Comment from Hotel Management
Nov 26, 2014 by Sanford GRD, Hotel Management
We are happy to read that you enjoyed your stay with us. Our Hotel is designed in a contemporary feel with clean modern room designs which accentuate the beautiful views of the City of Sunny Isles and the Atlantic Ocean. Our Hotel sits on a Private Beach centrally located on Sunny Isles, known as America Riviera. We have on property dining, and offer safe on property Valet parking for our guests’ convenience. Your Feedback is important to us and will pass to the appropriate departments. We look forward to seeing you again soon.
5 out of 5
Recommended
for Families
by A verified travelerfrom São Paulo, SP

Excelente opção: ótima localização, pé na areia

Posted Nov 12, 2014
Pros: Tudo!
Cons: Aquecimento na piscina
Location: O hotel está à beira-mar e em frente há um parquinho para as crianças. Além disso é fácil o acesso à 95 e o hotel está perto do Aventura Mall.
Fiquei com minha filha. Adoramos! Funcionários simpáticos e atenciosos, desde o pessoal da reserva que prontamente atendeu as minhas necessidades antes mesmo da minha chegada, até os manobristas, sempre prontos e bem humorados. Além de tudo uma das recepcionistas é brasileira e super bem treinada. Ótima opção para quem quer unir lazer (pé na areia, parquinho para as crianças em frente ao hotel), cultura (fácil acesso às vias que levam aos principais eventos) e compras (pertíssimo do Aventura Mall). Voltaria e recomendo!!!
Comment from Hotel Management
Nov 24, 2014 by Sanford GRD, Hotel Management
I am very glad to hear that your stay was everything you expected and more. As a Boutique Hotel, our aim is to make personal connections with our guests and personalize their experience. We will be sure to share these sentiments to those mentioned and to the rest of our “amazing” staff. We truly appreciate your feedback and will pass along to our Restaurant Leadership and Team. It was our pleasure to serve you and we look forward to hosting you on your next visit to Sunny Isles Beach!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
Breakfast service and food was terrible. Do not recommend eating there in the morning. Drinks are ok and appetizers are really good, small for the price, but great taste! Is not the best hotel, but it was good for the money though.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
We are sorry to see from your rating that you did not get to experience our Hotel and amenities. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
We are sorry to that you did not get to experience our Hotel and amenities. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. We hope you will consider a return so that we can guide you through the Sole experience. You are welcome to contact us directly to discuss further. I will share your comments to all Department Managers.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
Thank you for your comments. Please know that we have enhanced our Hotel and amenities. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. The Town of Sunny Isles is a walk-able town and close to Malls and authentic Miami cuisines. Our concierges are here to assist our guest with Tours, Shopping Transportation and Tickets to sporting events and to personalize our guests experience and guide them through the Sole experience. I have shared your comment to all department managers.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
Thank you for your rating. Please know that we have enhanced our Hotel and amenities since your last stay. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. Our guest have access to our Gym, Sauna and our Private Beach/Pool Club where you can choose to lay by the pool in one of our Cabanas or on our Beach Loungers where we serve, drinks, food and offer Beachside activities. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
We are sorry to read of challenges. Please know that we have enhanced our Hotel and amenities since your last stay. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. Our guest have access to our Gym, Sauna and our Private Beach/Pool Club where you can choose to lay by the pool in one of our Cabanas or on our Beach Loungers where we serve, drinks, food and offer Beachside activities. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
Thank you for your comments. Please know that we have enhanced our Hotel and amenities and Restaurant. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. The Town of Sunny Isles is a walk-able town and close to Malls and authentic Miami cuisines. Our concierges are here to assist our guest with Tours, Shopping Transportation and Tickets to sporting events and to personalize our guests experience and guide them through the Sole experience.
3 out of 5
by A verified travelerfrom NEW YORK

THE ROOM

Posted Oct 21, 2014
Pros: THE LOCATION WAS NICE TOO EXPENSIVE AND SERVICE NOT GOOD
Cons: TRY TO HIRE PEOPLE THAT DONT TRY TO OVERCHARGE A CLIENT
THE ROOM TOO SMALL AND SHOWER NO PRESSURE SHOWER CURTAIN TORN OFF THE ROD SERVICE AT DESK TO SLOW AND TRYING TO OVER CHARGE ME
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
We are sorry to see that did not get to experience Sole. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Nov 10, 2014 by Sanford GRD, Hotel Management
Thank you for your comments. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. We hope you will consider a return so that we can guide you through the Sole experience. I will certainly forward you comments to our team Leads.
Comment from Hotel Management
Nov 9, 2014 by Sanford GRD, Hotel Management
We are happy to read that you enjoyed your stay with us. Our Hotel is designed in a contemporary feel with clean modern room designs which accentuate the beautiful views of the City of Sunny Isles and the Atlantic Ocean. Our Hotel sits on a Private Beach centrally located on Sunny Isles, known as America Riviera. We have on property dining, and offer safe on property Valet parking for our guests’ convenience. Your Feedback is important to us and will pass to our department Heads and Expedia.
Comment from Hotel Management
Nov 9, 2014 by Sanford GRD, Hotel Management
We are sorry to hear of your challenges during you stay. We certainly do everything to ensure our Guest experience meet their expectations. I have noted you comments and shared them with each of our departments and well and our Expedia Partners.
3 out of 5
Recommended
by Flavia

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2015 by Sanford GRD, Hotel Management
We are sorry to see that did not get to experience Sole. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Jan 10, 2015 by Sanford GRD, Hotel Management
Thank you for your rating. Please know that we have enhanced our Hotel and amenities since your last stay. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. Our guest have access to our Gym, Sauna and our Private Beach/Pool Club where you can choose to lay by the pool in one of our Cabanas or on our Beach Loungers where we serve, drinks, food and offer Beachside activities. We hope you will consider a return so that we can guide you through the Sole experience.
Comment from Hotel Management
Jan 10, 2015 by Sanford GRD, Hotel Management
Thank you for your rating. Please know that we have enhanced our Hotel and amenities since your last stay. Our Hotel sits on a private Beach with direct access to the Atlantic Ocean where you can dine, surf, dine and enjoy the magnificent view. Since your last visit. we have upgraded services and amenities have a talented customer service team. Our guest have access to our Gym, Sauna and our Private Beach/Pool Club where you can choose to lay by the pool in one of our Cabanas or on our Beach Loungers where we serve, drinks, food and offer Beachside activities. We hope you will consider a return so that we can guide you through the Sole experience.