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Reviews of Clevelands House Resort Muskoka

3.5 out of 5
Clevelands House Resort Muskoka
1040 Juddhaven Road, Muskoka Lakes, ON

Reviews

6.4
Rating 10 - Excellent. 3 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 13 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Ryan H.

Would never stay here again!
Cleveland House has a beautiful property with an incredible location on Lake Rosseau. Mature trees, and many buildings with character. That being said, I’d never stay here again. Regardless of some minimal upgrades, the place looks as though it hasn’t changed since the 60s. Happy upon arrival, things quickly changed when we arrived at our building to locate our room. We were greeted by loud shouting and kids running up and down the halls. Apparently a junior hockey team was staying here, and the group was holding a party in the hallway. The kids were going up and down the halls knocking on all the doors, and one drunk father was joking about it. Our room was fine, and clean, but there was only one bed for my friend and I. Our booking, and the image provided, secured a room with two beds. I went to the office to request a change. I was polite, and didn’t mention the kids and the hall party. They were trying to figure out what to do, as it was highly booked. One woman came out and asked what the problem with one bed was, and said “Aren’t you husband and wife”? Marital status was none of her business, and had nothing to do with the issue. They finally put us in a different building, with falling apart handrails, stinking hallways, stained carpets, and torn wallpaper. For the money we were paying, this was the most disgusting room I’ve ever stayed in. For booking with a seemingly reputable resort, I was expecting a little more. Im not someone who complains often, but this all really bothered me. Upon checkout, I had to pay an approximately $30 resort fee, which was never mentioned in my online booking. I know some resorts have this, but to my knowledge, everything was already paid for. This experience was a total disappointment. I hope others don’t have the same experience I did.
Stayed 1 night in Oct 2018

2/10 Terrible

Maureen, Toronto Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor management. Indifferent service. Terrible breakfast. Run down.
Stayed 1 night in Oct 2018

2/10 Terrible

Glyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Absolutely horrible the room is small very tired outdated. For the cost $225 a night I would never go back. The whole place needs rebuilding.
Stayed 1 night in Oct 2018

6/10 Okay

John

Disliked: Cleanliness
Unexpected hotel lodge fees of $57. You should make that clear in your site as I was not expecting that nor did we use any of the facilities.
Stayed 1 night in Oct 2018

10/10 Excellent

Suzanne, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the kind of property I like when I come to Muskoka. Lots of cabins and trees and walking paths. Lots of water frontage. Very charming.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was really clean, but very small. Double bed, dresser and tiny fridge. No chairs to be seen. Quite disappointed! The door to the room was a metal, unpainted fire door that didn't reach the floor.not reallly worth the money.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Beautiful resort location, fantastic value
As one of the former "grand dames" of the Muskokas, Cleveland's House has seen many, many seasons. The location is absolutely unparalleled; the hotel property itself is working on modernizing its facilities. Although you shouldn't go there expecting the amenities of a luxury resort like the nearby JW Marriott, for the price paid, the value is exceptional. 10/10 would recommend, and would stay there again, for anyone for whom budget is a more important consideration than luxury.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Long overdue for an update to the rooms, in some cases I noticed rotten railings.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2018

4/10 Poor

Rebecca, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really old property, poorly maintained, pool is substandard, beach area isn't very big.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muskoka Charm! That is the best way to describe this place. We absolutely loved our stay and look forward to going back. I was so amazed at all the things available for the kids to do. The grounds and the staff were lovely. Food was great.
Stayed 2 nights in Aug 2018

8/10 Good

Christina, Toronto Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Such a cute, traditionally Canadian getaway. So much to do, facilities are great. Yes it may be a tad outdated but it’s a lodge sort of getaway in muskoka, not the four seasons. Really enjoyed our stay and food was great! Will be back!!
Stayed 2 nights in Aug 2018

6/10 Okay

Dee, Innisfil, Ontario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms and lodge are very outdated and in desperate need of fixing up. My room was close to the beach and pool, but one pool was out of order. Disappointed that you had to pay extra for the water park in the lake. We almost didn't get a table for dinner because we were told we should have made a reservation, but reception didn't tell us that. The rooms were clean, staff were friendly and there is lots to do at the resort.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Olde Muskoka Charm
The resort is "Olde Muskoka" resort style. The charm is intact, but some of the rooms need updating/refreshing. It was clean and welcoming, but some of the buildings and rooms are tired from many generations of use. Lots of activities and very kid friendly. AMAZING dark sky view of Perseid meteor shower.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Aug 2018

8/10 Good

Rob, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old place; it’s been there 149 years. Traditional Muskoka experience. Needs a little work here and there but adds to the cottage feel. We had a lovely time. Would have liked 2 chairs in our room, and our bathroom was due for a reno, but we would still recommend.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Room comfort
Good stay, unorganized
Pro: The resort was small so easy to navigate especially if you have young children. Pro: All the activities were included for resort guests ie: paddle boarding, canoeing, tennis, golf etc. Con: As one of the last standing "heritage" resorts should be better preserved. Staff were unorganized and not very helpful in terms of what activities are included etc.
Stayed 2 nights in Jul 2018

6/10 Okay

Brent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice experience but old rooms.
It is a very nice old hotel. Lots of character. The room i was in was very old and needs repair.
Stayed 2 nights in Jul 2018

4/10 Poor

Jim, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expedia descriptions did not match actual ie they have no balconies, parking is really inconvenient, the golf course is a joke,terrible condition.Tthere is only one restaurant , plus an onsite pizza joint that is not run by cleveland, Tennis courts are badly cracked and some are used for parking. Addition of a $25 facilities fee per day is just a way of reducing the advertised rate. The staff is excellent.The facility needs paint. our air conditioner was so loud we couldnt use it..Wifi only in check in lobby. Good shallow beach.Not good value for money paid. Jim
Stayed 2 nights in Jul 2018

8/10 Good

Yvonne, Ontario

Liked: Cleanliness, staff & service, room comfort
Perfect for families.
We were worried, after reading the reviews, about our upcoming stay at this resort. Yes, it is dated and a bit run down. However, the staff are very polite, the service was good, and the location on the water cannot be beat. We never had trouble accessing the non-motorized water sports, and our kids (7 and 9) had a blast on the inflatables. We played a few holes on the 9-hole golf course (bring clubs for kids but there are adult loaners available), hit the ball around the tennis courts, and enjoyed the zoo show. Is it the Hilton? No. But if you are looking for a laid-back vacation with your family in the beautiful Muskoka region, we would recommend this hotel. We stayed in room 526 - would highly recommend something in the 520-529 range.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
The location was great and check in was fairly quick and easy. The room was small and there was not even a chair to sit in. No internet was available. The shower did not have a ledge for toiletries, which was a little odd. Also, I paid for a room with a balcony and did not have a balcony. Staff was not overly welcoming or friendly. Upon check out I was asked to pay for the room although I had already paid in full. The girl insisted several times I had to pay, even after I showed my receipt that I had paid in full already. Another employee had to finally get engaged and confirm that I had paid. I would likely not stay there again.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Rooms need to be updated. There was no control for heat in the old heat/ac unit.
Stayed 1 night in Oct 2017

6/10 Okay

darryl, ontario

Disliked: Staff & service, room comfort
Run by teenagers! Seen better days.
The hotel staff was mostly 18-22 year olds that seem to have lost there ambition to keep the place clean the last week of August. The kids complained about the piles of bird droppings on the water toys and cigarette buts all along the shoreline. Food was good but pricey. Great place to explore the lakes.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
It was okay experience. better than what we expected
Stayed 2 nights in Sep 2017

6/10 Okay

meghan, Mississauga, ON

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff were most friendly and we loved being on the beach and accessing the water activities. Alas, our room had a very strong musty smell that made it undesirable to spend much time in!
Stayed 3 nights in Aug 2017

4/10 Poor

Christine, Mulmur, On

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing.
I'm sorry to say that the legendary Clevelands House has lost its lustre. This property needs a major overhaul. The first room we were given was about as big as the bed it contained...and to make it worse I reserved a room with 2 beds as there were 3 of us; myself, husband and stepson. You'd think that when I checked in and again reminded them there were 3 of us, they would put us in a room that accommodated 3 people. While they ended up changing our room to a bigger one, it was a big pain to drag all of our luggage back to the car start the process over again. It made for a bad initial experience . Housekeeping came the next day and didn't vacuum, leave any clean towels (but thanks for leaving 3 washcloths on the bed), or pick up used plastic glasses from previous day, nor did they replenish the coffee pods....so, another trip to the front desk. There was a strong garbage odour that wafted through the air as you walked past the ice cream window on the way to Pie, their pizza restaurant. Not very appetizing when you're about to eat! I didn't see 1 adult manager our entire 3 day, 2 night stay; all staff were under the age of 25 and didn't appear to have been trained properly. When I pay premium prices, I expect a level of service and amenities that aligns with what is neinf charged...this was not at all what we got. Unfortunately, I won't be going back.
Stayed 2 nights in Aug 2017
Response from Sales Manager on Apr 24, 2018
Thank you for staying with us at Clevelands House Resort, located on Lake Rosseau in Muskoka. Our resort is legendary, comfortable with stunning views of the Lake and surrounding area. Our newly renovated rooms in the main lodge are very popular and relaxing, we hope to see you again soon,

8/10 Good

Susan, Toronto

Liked: Cleanliness, staff & service, room comfort
A little piece of old Muskoka.
A lovely place to get away with family. We could keep busy with activity or just relax on the beach. An affordable way to experience Muskoka. The buildings are old and in need of sime updating, but very comfortable.
Stayed 2 nights in Aug 2017
Response from Sales Manager on Sep 18, 2017
Thank you we are so happy to hear that you enjoyed your stay with us, our resort is legendary, classic with so much charm and stunning views of the Lake Rosseau, Muskoka,

8/10 Good

Verified traveler

Liked: Staff & service
Great location, nice entertainments and very family friendly
Stayed 4 nights in Aug 2017
Response from Lisa on Aug 18, 2017
thank you for kind review, we hope to see you again soon,

8/10 Good

Aletta, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort especially for families
Lots to do for families with older children, excellent value for money
Stayed 1 night in Aug 2017
Response from Sales Manager on Aug 31, 2017
I'm glad to hear you enjoyed your stay, our family resort offers children and adults so many wonderful outdoor activities and entertainment in the evenings, We pride ourselves on delivering a positive guest experience accompanied with good value.