Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tsawwassen

Nice view!!

Posted Dec 13, 2014
Pros: The setting and the size of the room
The hotel is very nice, in a great setting. The room was nice and a fair size, if anything to complain about , the carpet was stained and warn looking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gold Coast. Australia

Really relaxing

Posted Nov 25, 2014
The young lady at the desk when we checked in (Becca) is such a lovely and friendly person,she is a real asset to your resort she helped my wife and I with question that we had.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Perfect location to stay in Kelowna

Posted Nov 12, 2014
Pros: Location, comfortable king bed & sofa bed, big kitchen with complete kitchen supplies, 1 1/2 bathroom
Cons: Make sure there is hot water in all rooms
Location: Perfect location right beside the lake. A nice safe path to take a walk or go for a run. Grocery store & fast food centres nearby.
We only stayed in this hotel for 1 night. We checked in around 2pm after a long drive from Vancouver, dropped our bags in our room, then visited downtown Kelowna, the wineries along Westside, & supper at the Westbank city centre. We came back in our room around 8pm ready to call it a day. As soon as we got in to wash our hands, we found out there was no hot water. We ran all the faucets to verify before calling the desk. We were told the maintenance person had left for the day & that we will be transferred in another room. Half an hour later, since I have not heard from anyone, I went downstairs at the desk to ask what was going on. I was told by the lady at the desk that she was busy with other guests checking in, that she did not have time (to attend to our needs), so she checked her computer, & called the housekeeper as I stand in front of her. Ten minutes later, the housekeeper knocked on our door to tell us we are being moved on the 3rd floor (from the 2nd floor). Suffice to say, the first thing I did when I entered our new room was to run the hot water as we were all dying for a warm shower & our sleep. It would have been a perfect stay.....
5 out of 5
Recommended
for Everyone
by A verified traveler

Short stay, but wonderful experience.

Posted Oct 6, 2014
First time visit for a wedding, but we had a fabulous time. Views are spectacular.
3 out of 5
by A verified traveler

Nice hotel, close to beach & wineries

Posted Oct 5, 2014
Pros: cleanliness
The only disappointment at the resort was the restaurant. For a higher priced accomodation we expected a much better restaurant. We did book there for the whole package. Having a high end restaurant at the hotel we book is our top priority. Food was average at best, arriving at the table not even luke warm. The dessert was literally still frozen solid. The service at the table was poor to non existant. Would rate this as a fail. For that reason, we will not be returning to this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Huge Rooms!

Posted Sep 29, 2014
Pros: Large room
Cons: Better rates in the summer so I can come back with my family next year!
Loved the large room with a loft, a balcony, fireplace, two bathrooms and a beautiful kitchen. What a find!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Very nice lakeside resort

Posted Sep 22, 2014
Very pleasant experience at this resort, reasonable prices for above average facility in the west Kewlona area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Incredible views

Posted Sep 22, 2014
Quiet peaceful location with great water views . Good food in restaurant . Many options for activity (biking swimming boating).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Lovely resort, great location

Posted Sep 21, 2014
Pros: Great location.
Cons: Terribly gym. Could use some better weight-training equipment.
Location: Walking, running.
Loved being so close to the water, with a well-appointed kitchen to cook when we wanted, and with a great resaturant for when we did not want to make our own meals!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Craigmyle, AB

Beautiful hotel right on the lake

Posted Sep 21, 2014
Pros: Location, beautiful scenery. The Bonfire restaurant.
Beautiful facility with gorgeous, spacious rooms. We stayed in a garden view room which also had a view of the lake. The Bonfire restaurant which is right on the premises was fabulous every meal we had was outstanding. The desserts were amazing and the staff were second to none. We visited this restaurant multiple times on our 5 day stay and were never disappointed. We can't say enough about the professional, friendly staff at the bonfire restaurant.