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Reviews of Gaylord Palms Resort & Convention Center

4 out of 5
Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1118 reviews" "
Rating 8 - Good. 160 out of 1118 reviews" "
Rating 6 - Okay. 89 out of 1118 reviews" "
Rating 4 - Poor. 54 out of 1118 reviews" "
Rating 2 - Terrible. 54 out of 1118 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia, Trenton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for all ages to enjoy without leaving the property
Stayed 2 nights in Apr 2024

10/10 Excellent

Raymond, Greenwood

Stayed 3 nights in Mar 2024

2/10 Terrible

Alexandra

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My wife and I stayed at this property for a night , we live in Orlando and just wanted to "getaway" and enjoy the pool and restaurants. We ate at the steak house and it was amazing . After long work week, it was just what we needed. However right at 8 am they were doing construction in the room over ours. It's wasn't just a distant noice , it was loud hammering,sawing and drilling . I called down to the front desk and they weren't very helpful. This was such a special treat for us and it was ruined but not being able to sleep in. They offered us a $50 dollar credit but at the price and the money we spent at the property with dinner drinks etc, it was a slap in the face . We just wanted a nice getaway and to sleep in .. I won't stay at this resort again and that's a shame because it was amazing . But who wants to be woken up early when your spending $600 I rather do staycations at other properties in Orlando who are upfront with construction
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Traveled with family
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Ivelisse

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous and we had an amazing time! however I would think that for the price and resort fee at least the breakfast and pool chairs should be included.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What can I say? This is the most beautiful hotel I’ve ever stayed at everything about. It was perfect.
Stayed 2 nights in Apr 2024

2/10 Terrible

larisa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They sold my room to a higher paying guest and re located me against my agreement to another lower grade hotel . I have confirmed my stay 24 hrs prior. There was no notice of re location until I arrived on premises. They ruined my convention trip.
Stayed 5 nights in Apr 2024

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect getaway
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got room service for breakfast it was awesome. The room was really hot had to have the someone unlock the thermostat . 1of the 2 elevators wasn’t working had to wait quite a while to get up and down to the room . The hickory steak house was fire. Pool and cabana in the south beach pool was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing !
Stayed 1 night in Apr 2024

10/10 Excellent

Mariann, Las Piedras

Liked: Cleanliness, staff & service, property conditions & facilities
Jordan at front desk was so helpful and friendly. 100 recommended ❤️
Stayed 2 nights in Apr 2024

10/10 Excellent

Beini, Any city

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great to be “outdoor” but still under AC The hotel is a great option for family. It has water park and we didn’t get out the hotel much for the weekend
Stayed 2 nights in Apr 2024

10/10 Excellent

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with many amenities and a giant water park also close to Disney
Stayed 1 night in Apr 2024

10/10 Excellent

Faith N

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Eddy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone is so nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful!
Stayed 3 nights in Mar 2024

10/10 Excellent

George

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel amenities were excellent , well kept and maintained. Pool area clean , the staff was EXTREMELY courteous and friendly , MOOR restaurant was amazing. Easter buffet was very generous Will definitely come back. Kudos for whoever is training the staff
Stayed 3 nights in Mar 2024

6/10 Okay

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was beautiful. However, I was extremely upset one day at the pool. We stayed for 7 days, spent A LOT of money as everything was quite pricy. After a few days of being there, I knew the drill with the pool and reserved chair situation. I woke up early to ensure I got a good spot at the pool so I could watch my kids while they swam. I was so excited to find a set of chairs right where my kids normally swam. We set up shop, got in the pool, and all started enjoying the day together. Time went by and more and more people came and started swooping up all surrounding chairs as they normally do. Well, a employee comes up to me with a clip board while I’m in the pool with my kids and she has an arm full of “reserved” pool signs that they use to place on all the chairs. She asked me if I wanted to buy my chairs. I said no, they were a set with no reserved signs on them. She goes well they should have them on there. I’m like how was I supposed to know that? She gaslit me and continued to ask if I wanted to buy the chairs. I again said no and I pointed out there were now no more chairs nearby if I did move. She again, gaslit me, like spots aren’t a big deal even though that’s how they make thousands a day off people and pointed to a back row away from the pool. I just said fine and got out of the pool with my kids after spending thousands there and being treated like that I will not go back.
Stayed 7 nights in Mar 2024

2/10 Terrible

Blanca

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was filthy, the toilet not clean at all, full of excrement literally!!, we change room, bathroom again full of hair and light not working, they were going to fix it, but never happened. Kids running and screaming in the hallways and dogs barking. At the breakfast Buffett, men shirtless and in beach shorts, kids were touching and grabbing the food with their hands, disgusting!! Room service, very little choices to choose from, food came in paper packages, plastic utensils in a paper bag. I ask to lend us 2 wine glasses and got 2 carton coffee cups. After all of that we decided to leave, and they didn’t even reimburse back the night we didn’t stay. Needless to say, we were not happy at all and would never go back
Stayed 2 nights in Apr 2024

10/10 Excellent

Sydney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time & stay at the Palms! It was beautiful & the whole family really enjoyed. I do wish there was some sort of water fill stations in the hotel itself & not just at the pool.
Stayed 4 nights in Mar 2024

10/10 Excellent

Baymaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yanet

Stayed 2 nights in Mar 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and beautiful hotel
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Stayed 2 nights in Mar 2024

10/10 Excellent

Emilio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 3 nights in Mar 2024

4/10 Poor

idelia

Stayed 3 nights in Mar 2024

4/10 Poor

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Just very weird asked for our ID and card for file and I’m pretty sure we are in a smoker and handicap room
Stayed 1 night in Mar 2024

10/10 Excellent

Yasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Elianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite
Stayed 3 nights in Mar 2024

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: activities, property, cleanliness, food. I didn't like: parking price, and not being able to late check out, not possible to do mobile checkout.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Traveled with family and small children, Traveled with group
Need more car chargers and signs for them.
Stayed 1 night in Mar 2024

10/10 Excellent

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous property with divine food and wonderful service. We didn’t want to leave!
Stayed 5 nights in Mar 2024

10/10 Excellent

Kellecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property. Perfect location in proximity to Disney World.
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Stayed 2 nights in Mar 2024

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family staycaytion. The property is beautiful and they have a lot of family friendly activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

jose, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful
Stayed 1 night in Mar 2024

10/10 Excellent

DEYERLY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
This property has everything you need to enjoy a fun Florida vacation. Be prepared to pay resort prices on everything, but that's to be expected. Overall, was very impressed with the hotel and experience there.
Stayed 3 nights in Mar 2024

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are dated. Need some updating
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too cold
Stayed 3 nights in Dec 2023

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
The best so far
Stayed 3 nights in Mar 2024

6/10 Okay

Jason, Commerce Twp

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens are beautiful. Dining options are not great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024