Ratings based on 1,766 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Disney outpost

Posted Dec 27, 2014
The lazy river is amazing and it's very quiet, clean, pleasant. Also approve of shark tank tv marathon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very fancy and very nice

Posted Dec 24, 2014
The hotel was very nice and the staff was helpful. I enjoyed the shuttle to Disney.
3 out of 5
by A verified travelerfrom tampa, fl

More like a 3 star hotel

Posted Dec 14, 2014
Was 4 star worthy about10 years ago. No transportation to the parks after 1:30pm, I had to get a taxi. Couldn't sleep, there are children everywhere making noise and house keeping kept slamming the doors going in and out instead of propping the doors open. Honestly a horrible stay and I won't be back. The class has left this hotel!
Comment from Hotel Management
Dec 23, 2014 by Kelly, Hotel Management
Dear Kevin, Thank you for your feedback and for being our guest. We apologize for your experience. Our shuttle service is four per day day to the parks and they are spaced so there are afternoon and evening departures and returns, but they do have to be scheduled at the concierge desk. We recommend a minimum 24 hours in advance. Thank you, Kellly
3 out of 5
Recommended
for Everyone
by A verified travelerfrom FL

Just Okay

Posted Dec 12, 2014
Pros: Location was good.
Cons: Cleanliness.
Location: Very close to Disney. I also like that just 2 blocks away there are some restaurants and a Walgreens.
The hotel lobby was beautiful along with the pool right outside of the main entrance. However, I was disappointed when I got to my room and saw several pieces of hair on my bathroom floor. The rug also had a huge stain right in the center, and to top it off there was more hair under the sheets. If the room was kept a bit more clean, I would have rated this hotel much higher. I don't want prior guests hair all over my room. Yuck. Other than that, the hotel is comfortable, well kept and great location.
Comment from Hotel Management
Dec 23, 2014 by Kelly, Hotel Management
Dear Mari, Thank you for choosing our resort. We apologize for the condition of the room. We pride ourselves in the cleanliness of our facility and guestrooms and take immediate steps to correct an issue when we are made aware. Again, we apologize and hope that we have the opportunity to serve you again in the near future. Kind regards, Kelly
3 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Perfect hotel for a convention

Posted Dec 8, 2014
Hotel was very nice Stay was for 4 nights Started off a lil rocky when we arrived the room wasn't ready and wasn't on a high floor like we had called about earlier in the day and was assured would be good to go. Waited 45 min and they got us a high floor.. This was at 4p not 10 in morning Also had arranged to have flowers and luggage in room prior to our arrival and this wasn't done and at first they said the flowers hadn't arrived and when I called the florist they had arrived hours before and after a few minutes they found them. Other than the bad start the rest of the trip was nice and valet was very good because I used them often!
Comment from Hotel Management
Dec 23, 2014 by Kelly, Hotel Management
Dear Jumbotv, Thank you for being our guest. We apologize for the slow start, but we are happy that once you were checked that everything went well with your stay. I will be sure to let valet know that you were pleased with the service they provided. Thank you for your valuable feedback and we hope you will be our guest again soon. Kindest regards, Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2014
Staff was very friendly. We stayed at the Villa. Appliances were old. Food was excellent. Overall had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent resort but beware of hidden fees

Posted Dec 2, 2014
Pros: The king size bed and mattress. Best night's sleep ever.
Cons: They should be more transparent about extra fees such as parking and "resort fee".
Location: Very close to Disney and great restaurants. There are 6 restaurants to choose from just inside the hotel and resort.
This is a lovely resort, room was beautiful, best night's sleep ever. Just beware of hidden fees that aren't advertised. There is a daily fee for parking AND use of the resort (even if you're just walking around). It increased the cost of a night's stay by 50%.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

Nice stay for two days

Posted Dec 1, 2014
We checked in and the valet was a hot mess but the workers where trying. Parking is a cost $16.00 self and $40.00 valet or something close. Front desk was nice but no one ever told me until the end about a $20.00 daily resort fee. Room service is 24hrs a day and really great. They where extremely cool because they gave us a cabana to relax in with a waitress. The gym was perfect for a morning workout and clean. Overall this hotel for $100-140 a night is worth it because of location. Otherwise I would look for something on disney propert if you don't love golf.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Took awhile to get our room to the desired temp. Didn't feel like the air was working properly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Nov 16, 2014
All and all, perfect stay! Not too much not too little just right for the price. Great weekend get away. We will be back...