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Reviews of Fairfield Inn & Suites by Marriott Ottawa Kanata

2.5 out of 5
Fairfield Inn & Suites by Marriott Ottawa Kanata
578 Terry Fox Drive, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound proof isn’t very good; exit from property is difficult
Stayed 1 night in Apr 2024

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and staff. Breakfast was a little lightly unprepared due to all the sports organizations staying at the property.
Stayed 2 nights in Apr 2024

6/10 Okay

Olimpia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access hotel from parking lot. We were greeted by very friendly staff, and housekeeping staff was very friendly. Room was clean, well stocked. We found there were not any phone chargers or plugs in the rooms, so that should be updated. Unfortunately, during our stay, there was also a basketball tournament in the area, so there were MANY kids running up and down the hallway, doors were slamming until past 11:30. I realize this is beyond the employees control, but maybe when large groups like that are staying , they should all be placed on one floor.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty solid
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, Burlington

Stayed 1 night in Apr 2024

10/10 Excellent

Kath

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, close to shopping, nice breakfast area, comfortable beds-would stay here again.
Stayed 1 night in Mar 2024
Response from Alisha on Apr 2, 2024
Hi Kath,Thank you for your review. I'm happy to hear you had a great stay.We hope to see you again soon!Alisha

6/10 Okay

Whitney

Stayed 2 nights in Mar 2024

6/10 Okay

Edith

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Was there for a business trip and it was a great escape at the end of the day. Friendly staff at check in/out and a decent free breakfast.
Stayed 2 nights in Mar 2024
Response from Alisha on Apr 1, 2024
Hi Ari,I'm happy to hear you had a nice stay. I hope you stay with us again in the future.Thank you,Alisha

8/10 Good

SOJI

Liked: Cleanliness, staff & service, property conditions & facilities
Not having a walk in restaurant
Response from Guest Services on Mar 19, 2024
Hello Soji! Thank you for taking the time to write a review, as we value your feedback! We hope to see you again in the future!

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hello Damien! Thank you for taking the time to post a review! Glad that you enjoyed your stay with us!

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hello Daisy! Thank you for posting a review of our property! We are thrilled to see that you enjoyed your stay with us!

10/10 Excellent

Wayne, Cambridge

Stayed 3 nights in Mar 2024

10/10 Excellent

hayden

Stayed 1 night in Mar 2024

10/10 Excellent

Ollie, Barrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and quick check in and out
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 8, 2024
Hello Ollie! Thank you for taking the time to post a review of our property! We are thrilled to see that you enjoyed your stay!

8/10 Good

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 8, 2024
Hello Rick! Thank you for posting a review and are happy to see that you enjoyed your stay! We look forward to having you stay with us again in the future!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Canadian Tire Centre. 15 to 20 minute walk. Restaurants short drive away. Close to Tanger Outlets and 417.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 8, 2024
Hello Elaine! Thank you for taking the time to post a review of our property and near by facilities! We are thrilled to see that our accommodations met your needs!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable. Staff very pleasant
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 8, 2024
Hello Chelsea! We are thrilled to see that you enjoyed your stay with us and look forward to having you stay with us again in the future!

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Hello Nathalie! Thank you for taking the time to post a review of the property and hope to see you again in the future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Hello Ann! We are thrilled to see that you enjoyed your stay with us and look forward to having you back in the near future!

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Hello Ryan! Thank you for taking the time to post a review. Hope to have you back in the future so that we may redeem ourselves.

6/10 Okay

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excessive noise on our floor all night from kids running in hallways
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 15, 2024
Hello Shelley! Thank you for taking the time to post a review of your stay! We hope that beside the noise that your stay was good and hope to see you again in the future!

10/10 Excellent

Patricia

Traveled with partner
Great stay. Would stay again. Very accommodating.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 15, 2024
Hello Patricia! We thrilled to see that you enjoyed your stay with and can't wait to see you again soon!

4/10 Poor

Emily

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room wasn’t ready for almost 2 hours after the check in time and therefore we weren’t able to have dinner before our event. The pool was so cold that my children wouldn’t even swim in it. But, the staff were friendly!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 15, 2024
Hello Emily! Thank you for taking the time to post a review of the property, as we value your feedback! We hope you will hope you will be back again in the near future!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Hello Allison! Thank you for taking the time to post a review and we are thrilled to see that you enjoyed your stay with us!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , good breakfast, cold pool nice fitness room but no pin for universal gym machine
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 8, 2024
Hello Steven! Thank you for taking the time to post a review of our property! Happy to see that you enjoyed your stay! We apologize about the inconvenience for gym machine as it was under maintenance. We look forward to having you back with us again in the future.

10/10 Excellent

Kerri Lynn, Peterborough

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Breakfast personnel are so on top of things and do an excellent job every time. Above and beyond. Recommend this location
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 6, 2024
Hello Kerri-Lynn! We are thrilled to see that you enjoyed your stay with us and thank you for taking the time to post a review of our property! We look forward to your future stays with us!

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly, facility was nice, we had a few bugs in our room which was unfortunate.
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 6, 2024
Hello Michael! Thank you for taking the time to post a review of our property! Happy to see that you enjoyed your stay! We apologize about the beetles, as they are a seasonal bug that are looking for shelter from the cold.

10/10 Excellent

Kaitlyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How convenient it was for the events we participated in ottawa
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 6, 2024
Hello Kaitlyn! We are thrilled to hear that our property was a perfect location for you and thank you for posting a review!

10/10 Excellent

Conrad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean environment.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 6, 2024
Hello Conrad! Thank you for taking the time to write a review and we look forward to your next stay with us!

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities
Never got my $50 deposit back for the room after they said I would.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 6, 2024
Hello Morgan! Please give us a call so we can discuss your bill details!

10/10 Excellent

Bob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Hello Bob! Thank you for choosing to stay with us and we are very happy to see that you enjoyed your time with us!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Hello Jennifer! Thank you for taking the time to post a review and we are thrilled to see that you enjoyed your stay!

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Hello Trevor! We are thrilled to see that you enjoyed your stay with us and thank you for taking the time to post a review! Hope to see you again in the near future!

10/10 Excellent

Tianyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Hello Tianyi! Thank you for taking the time to post a review and we are thrilled to see that you enjoyed your stay with us!

10/10 Excellent

Vikki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Allergy-informed practices. They went out of their way to clean and provide a scent free room after I mentionned mild fragrance in my room. ( I had not requested a scent-free room because I booked through an app.) I have been unwell and in and out of hospital for unknown reactions recently. So this was a huge comfort for me. Hotel staff throughout the facility were friendly, kind, hospitable, and available. In a time when many businesses are short staffed and employees are tired, it was noticeable to see so many dedicated and smiling employees happy to provide service and support. It was a calm and really well layed out facility. The room was spacious and more than adequate. The breakfast area was large with booths and comfortable seats unlike many affordable hotels whose breakfast areas feel like cafeterias. I was so impressed to see that you can discuss and request allergen-free items such as gluten-free bread etc. And while the pool was much more shallow and small than I had anticipated, the deck and washroom was wheelchair accessible and they even had a lift seat to make it accessible! I wish all hotels would start thinking about inclusion and accessibility. Keep up the good work!
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Hello Vikki! We are thrilled to see that you enjoyed your stay with us and are very happy that we were able to meet all your needs! We look forward to your next stay with us!

10/10 Excellent

Lucy

Traveled with partner
Liked: Amenities
Wonderful hotel, we will stay there again. Very clean and amazingly friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 12, 2024
Hello Lucy! Thank you for taking the time to post a review of our property, as we appreciate the kind feedback! Hope to see you again in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the quiet, very peaceful. Mattress a tad hard but pillows were soft. Room very clean. We enjoyed our stay and will definitely come back.
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 12, 2024
Hello John! We are thrilled to see that you enjoyed your stay with us and are happy to hear you will back to stay with us!

6/10 Okay

Jefferson, Cudworth

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water. Let tap run five minutes, not even warm water. Took an ice cold shower. Front desk staff said they had no other complaints. So not sure why I got that in my room.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 12, 2024
Hello Jefferson! We apologize that the water in your room was not hot and hope that the rest of your stay was pleasant! Hope to see you again in the near future!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay! Way beyond my expectations for the room and the breakfast was too notch! Concierge service at front desk was very good. Highly recommend a stay at this hotel.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Hello David! We are very happy to see that you enjoyed your stay at our property and hope to have you back with us again in the near future!

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 6, 2024
Hello Allison! We are very happy to see that you enjoyed your stay and look forward to having you back in the future!

10/10 Excellent

Dawne, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if dining was within walking distance.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 6, 2024
Hello Dawne! We are thrilled to hear that you enjoyed your stay with us! There is a cluster of restaurants approximately 15mins walk from us! We will be happy to tell you more during you next stay with us!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on Feb 6, 2024
Hello Kenneth! We are thrilled to see that you enjoyed your stay at our property and look forward to having you back with us again in the future!

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Hello Christopher! Thank you for taking the time to post a review, as we value your feedback!

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice room. Close to Canadian Tire Centre. Nice breakfast in am.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 12, 2024
Hello Cathie! Thank you for taking the time to review our property and hope to see you again in the near future!

10/10 Excellent

meghan

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 6, 2024
Hello Meghan! Thank you for taking the time to post a review and look forward to your next stay with us!

10/10 Excellent

Phillippe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, big room, king bed, lots of parking. Close to mall and restaurants.
Stayed 1 night in Dec 2023
Response from Gust Services on Jan 12, 2024
Hello Phillippe! We are thrilled to see that you enjoyed your stay with us and hope it will not be your last! Thank you for the great review!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 12, 2024
Hello! Thank you for taking the time to post a review and value your feedback!

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 29, 2023
Hello Jun! Thank you for posting a review and we are thrilled that you enjoyed your stay with us!