“ant-hill with a nice garden”

Overcrowded hotel with unwelcoming and unhelpful reception staff. The hotel was very nice 10 years ago when there were only two blocks of 3-story hotel buildings. Now on the same plot they have five (3 of which are 5-6 story tall) buildings and one more adjusting villa compound. With so many guests there are only 2 receptionists on duty. They mix up things, act in the manner to get off the guest as soon as possible, are not really efficient and helpful and often are impudent. Overall impression - ant-hill with a nice garden.