Extended Stay America - Phoenix - Scottsdale

It was nice and quiet. Besides the fact they were renovating it was still clean and quiet. The staff was nice as well.

This place is under a VERY badly needed remodel. However, the condition of the rooms are such that they should not be renting them during the construction. Horrible condition rooms, bad musty smell in rooms, things look old and badly worn.

Needs lots of cosmetic improvement. Widen front entry for better wheelchair access.

Staff checked me in early on both stays. This was a big help.

Terrible experience. Dirty. Smelled bad no towels Pool was dirty Nasty staff

checked in after 6pm, went to use the bathroom, there was no toilet paper. called front desk and was told we had to come down to pick up because attendant was checking in guests. got downstairs, there were no guests and attendant had disappeared leaving toilet paper on counter. Had the room been cleaned properly, they would have replaced toilet paper.

AC/Fan didn't work very well; room was very warm the whole time. Then, in-room coffee didn't match the machine; not worth making or drinking. Shower curtain stank - should have been washed more recently. I stayed at the Colter location for two nights and it was in much better shape all around. The saving grace was a young woman at the desk who helped me get pillows that weren't feather - she was great.

Great location with ease of access to Scottsdale and the 101 is just a few minutes away. Hotel staff was friendly

Stayed four nights in a one bedroom studio with kitchenette. The distance between the toilet seat and the water was so low that a man's privates would dangle in the toilet water. The toilet bowl was so stained that it appears that it hadn't been scrubbed for months. The utincels, dishes, glasses and pots and pans in the ketchenette look like they were bought from a thrift store. There were different counts for the utincels- 3 tesapoons, 1 tablespoon, 2 butter knives and 1 steak knife, and they did not match, like they came from different sets. There were two pots - a 1 quart and a 3 quart size. No frying pan. One large burner and one small burner on the stove. The small burner was not installed correctly - would not sit flat in the stove top. There were two 9 oz. plastic glasses. One had a stain at the bottom of the glass about 1/2 " high - looked like rust. The other one also was stained, but not as bad. I took them down tio the front desk to get them replaced. The lady at the front desk was flabergasted. She said that some of the housekeepers did not speak English, so there was no way to communicate with them to explain to them how or to correct them on their cleaning duties. I asked for a 7:00am wake-up call - they called me at 6:00am. They blamed it on their automated system. No room service during the entire stay. Have to make your own bed and replace linens and towels at the front desk if need be. .

It is in a great location, only thing is to say... there is no room service and it's only once a week. The water wasn't hot enough and no coffee for you to make in your hotel room but there is a coffee maker. Overall i give it a 3 1/2 because i was ok with it overall.