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We are always very happy when we stay here. Our favorite room is on the bottom floor, so sometimes when someone is the room above we can hear the walking around. And sometimes people can be noisy right outside your door. But we still like it here a lot.
Samuel
Stayed 2 nights in Apr 2024
Response from ce on Apr 16, 2024
Dear Samuel:We so enjoy having you stay with us. Always call us if there are any problems we are 24/7. Thank you
Check in was quick and easy. Wendy got us a 1st level floor room which we greatly appreciate. Room was clean, bed was comfortable, breakfast was very good. We would return and recommend this place
Tim
Stayed 2 nights in Apr 2024
Response from ce on Apr 14, 2024
Dear Tim:Thank you for your feedback. We hope to see you again.
8/10 Good
Barbara
Apr 9, 2024
Barbara
Stayed 3 nights in Apr 2024
Response from Windy on Apr 29, 2024
Thank you for staying with us. We look forward to being able to serve you again in the future.
The property was clean. The room was VERY clean and very comfortable. Lots of television channels. The showers had great pressure too! I had two interactions with staff and both of the staff members were AMAZING! Friendly, courteous, and helpful. A great hotel choice if you’re in Auburn.
Darren
Stayed 1 night in Apr 2024
Response from ce on Apr 7, 2024
Dear Darren:We thank you for your awesome review. Come back and see us again soon!
Thank you for taking the time to tell us about your stay. We value your feedback and appreciate your choice to stay with us. Looking forward to being able to serve you again in the future:)
8/10 Good
Michael
Traveled with group
Mar 13, 2024
very basic. on the low end compared to other BW locations.
Michael
Stayed 1 night in Mar 2024
Response from Windy on Mar 18, 2024
Thank you for staying with us. We appreciate your feedback.
8/10 Good
Martha
Traveled with partner, Traveled with pets
Mar 11, 2024
Liked: Amenities
This was a nice property BUT the walls are thin!!! We heard the tv on one side of us and a HORRIBLE cough on the other side of us all night! Yikes!!!!!
Martha
Stayed 2 nights in Mar 2024
Response from Windy on Mar 13, 2024
Thank you for staying with us! We look forward to serving you again in the future:)
Friendly staff, clean room, pool, hot tub, nice breakfast options. It is also close to many stores, restaurants and gas stations. I have no complaints. It was perfect.
Eric
Stayed 4 nights in Feb 2024
Response from Windy on Feb 26, 2024
Thank you for taking the time to tell us about your stay. We appreciate your feedback:) We look forward to being able to serve you again in the future.
The front desk staff was incredibly nice. I was shocked how friendly they were. They accommodated us with my sons service dog & gave no trouble. They have a nice sized grass area for the dogs to potty & smell around. It was rainy & muddy but was nice because you don’t see a lot of properties that DONT have dog poop everywhere. Their breakfast was great & even though the juice bar was broke, they still accommodated with juice carafes. The thing that sold me was the cleanliness. I am SO picky with cleanliness & check the beds & tub & not a single speck of hair or nastiness. I was impressed. The ONLY thing & it’s my fault because I forgot to say something was there were some ants going somewhere. They weren’t pests for us nor a huge amount. It wasn’t bad enough to move rooms. The place was impeccable except under the bed lol. You can tell it’s get forgotten. The shower was so clean my son was able to take a bath. That’s RARE.
Stacey
Stayed 1 night in Feb 2024
Response from Windy on Feb 22, 2024
Thank you for telling us about your stay. We strive to give our guests a safe, clean and welcoming environment. We value and appreciate you as our guest. We look forward to being able to serve you again in the future:)
We were traveling with dog this time and it was great to have pet friendly options. Really appreciate it.
Lisa
Stayed 1 night in Feb 2024
Response from Windy on Feb 6, 2024
Thank you for the 5 of 5! We appreciate you choosing us! Looking forward to being able to serve you again in the future:)
4/10 Poor
Tim
Traveled with partner
Feb 5, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A/C-heater unit ran loud and rumbled all night long. Woke us several times.
No cable programs to TV despite resetting converter box.
Bathroom faucet valve sprayed water across counter.
Tim
Stayed 1 night in Feb 2024
Response from Windy on Feb 5, 2024
On behalf of the Golden Key, I would like to apologize for the inconvenience caused to you during your stay. Thank you for your time and consideration telling us about your stay. We hope you will consider us again in the future and give us the opportunity to better serve you.
10/10 Excellent
David
Feb 1, 2024
David
Stayed 1 night in Jan 2024
Response from Windy on Mar 20, 2024
Thank you for choosing the Golden Key! We look forward to being able to serve you again in the future:)
Property was very nice. It was clean and the staff was great at check-in. Breakfast was also very good.
Monica
Stayed 1 night in Jan 2024
Response from Windy on Jan 31, 2024
Thank you for choosing us for your lodging needs. We appreciate having you stay with us and taking the time to tell us about your experience. We look forward to being able to serve you again in the future:)
This property was sub standard for a Best Western. They had me on the 2nd floor and no handicapped accessibility. The bathroom sink did not drain properly and they water took so long to go down the drain. The tv remote didn't work properly at all. It took at least 30 minutes to figure out. I called to ask what time breakfast was on Saturday and the lady was quite curt with her response. Breakfast sandwich was rock hard. Heat lamp did not heat the bathroom. Never again!
Deidre
Stayed 2 nights in Jan 2024
Response from Windy on Jan 23, 2024
On behalf of the Golden Key, I would like to apologize to you Deidre for not meeting your expectations for your stay. Thank you for your feedback. We strive to be customer service driven and provide clean and caring accommodations for every guest. Your time and experience is everything. I will look further into the issues with your stay. Thank you and I hope we can better serve you in the future.
Simple elegance
No nonsense perfection
No carpet, no bedspread, clean, clean!
Great bed
Practical wash cloths, towels, soaps, body wash
Room darkening blinds
Nice little breakfast, included
Amazing value
This little hotel doesn’t try to be something it's not
The reviews are all true!
Thomas
Stayed 1 night in Jan 2024
Response from ce on Jan 18, 2024
Dear Thomas:Thank you for your 10 out of 10. We really appreciate your review.
From the moment I checked in, everyone was helpful and friendly. The rooms are clean and comfortable. The front desk clerk, Windy, greeted me by first name days after check-in. Even the breakfast is tasty. I felt treated like family and appreciated as a customer. The stay exceeded my expectations.
David
Stayed 8 nights in Dec 2023
Response from ce on Dec 26, 2023
Thank you for your feedback. Windy is exceptional and we are happy you enjoyed your stay.
Nice hotel, clean and comfortable only complaint is the quality of the water from the tap , may be pipes need to be replaced? But apart from that it was very pleasant stay and price is very reasonable thanks
Erik
Stayed 1 night in Nov 2023
Response from ce on Dec 9, 2023
Dear Erik:We thank you for staying with us and hope to see you again.
I found this Best Western to be the Best! absolutly the nicest people who were supportive and caring.
the rooms were very clean, dated yet kept up nice. i would absolutly stay here on my next trip to Auburn. it will be my go to home away from home.
John M
Stayed 4 nights in Nov 2023
Response from ce on Dec 5, 2023
Dear John M:We thank you for your review and look forward to your next visit.