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Senses Riviera Maya By Artisan-all Inclusive-adults Only

5.0 star property

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July 2024

Photo gallery for Senses Riviera Maya By Artisan-all Inclusive-adults Only

Porch
Exterior
Ocean View Suite | Premium bedding, free minibar, in-room safe, desk
Property amenity
Microwave, espresso maker
Reviews
8.4

Very good

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Hot TubHot TubHot Tub

Explore the area

Map
Playa del Carmen
  • Popular LocationParadise Beach1 min walk
  • Popular LocationPlaya Paraiso Golf Course20 min walk
  • Popular LocationMaroma Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)33 min drive
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Room options

View all photos for Pool View Suite

Premium bedding, free minibar, in-room safe, desk

Pool View Suite

8/10 Very Good

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 1076 sq ft
  • Studio
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Ocean View Suite

Premium bedding, free minibar, in-room safe, desk

Ocean View Suite

8/10 Very Good

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 1076 sq ft
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Suite Deluxe With Ocean View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With View

Premium bedding, free minibar, in-room safe, desk

Room Deluxe With View

8/10 Very Good
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Premium bedding, free minibar, in-room safe, desk

Suite Master With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only
Pool
Hot Tub
Breakfast included
All inclusive
7.6 out of 10, Good, (1004)
The price is $154
$215 total
includes taxes & fees
Jun 18 - Jun 19
Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only

About the neighborhood

Playa del Carmen

Located in Playa del Carmen, Senses Riviera Maya By Artisan-all Inclusive-adults Only is in the suburbs and on the beach. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Arrecife de Puerto Morelos National Park and Temazcal Natura are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 20 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive
  • Maroma Beach - 11 min drive
  • Tres Rios Ecopark - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Snake Bar At Iberostar Maya - ‬9 min drive
  • ‪Restaurante el Tapatío - ‬4 min drive
  • ‪Rhapsody Mixology Bar - ‬9 min drive
  • ‪El Museo - ‬16 min walk

About this property

Entire place

Senses Riviera Maya By Artisan-all Inclusive-adults Only


Property Location
Located in Playa del Carmen, Artisan Playa Paraíso is by the sea, a 4-minute drive from El Manglar Golf Course and 10 minutes from Dr. Alfredo Barrera Marin Botanical Garden. This 4-star hotel is 7.4 mi (11.9 km) from Maroma Beach and 11.2 mi (18 km) from El Camaleon Mayakoba Golf Course.

Rooms
Make yourself at home in one of the 38 air-conditioned rooms featuring private pools and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Satisfy your appetite with local and international cuisine at Cavamar, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages

English, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach shuttle (surcharge)
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Private pool
  • Spa tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Car rental
  • Free self parking on site
  • Onsite parking includes off-street options

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend

Food and drink

  • Espresso maker
  • Microwave

Dining

  • Free breakfast available
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Free stocked minibar
  • Room service
  • Snack bar/deli

Bedrooms

  • Premium bedding

Bathroom

  • 1 bathroom
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the suburbs
  • Near the ocean
  • On the bay
  • On the waterfront

Things to do

  • Arcade/game room on site
  • Golfing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 38 units
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Garden
  • Reception hall

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 130 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Senses Hotels Collection Riviera Maya
Artisan Playa Paraíso
Senses Riviera Maya By Artisan all Inclusive adults Only

Frequently asked questions

Does Senses Riviera Maya By Artisan-all Inclusive-adults Only have a pool?

Yes, this property has an outdoor pool.

Is Senses Riviera Maya By Artisan-all Inclusive-adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Self parking is free at this property.

What time is check-in at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Check-in begins at 3 PM.

What time is check-out at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Check-out is at noon.

Does Senses Riviera Maya By Artisan-all Inclusive-adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 130 per vehicle applies.

Where is Senses Riviera Maya By Artisan-all Inclusive-adults Only located?

Nestled on the beach, this Playa del Carmen aparthotel is within 1 mi (2 km) of Paradise Beach and Playa Paraiso Golf Course. Nicklaus Design Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya are also within 2 mi (3 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 82 out of 152 reviews" "
Rating 8 - Good. 39 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 6 out of 152 reviews" "
Rating 2 - Terrible. 8 out of 152 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

veronica, Algonquin

Disliked: Amenities, property conditions & facilities
All meals are a la carte, which is good. However, hotel is in need of maintenance... Hot tubs were not working for most of my stay, elevator broke down twice during my stay.
Stayed 4 nights in Jul 2023

6/10 Okay

Robert, Tucson

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
beautiful surrounding
Stayed 4 nights in Nov 2022

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view suite was very nice for celebrating my husband’s and I honeymoon. For us to be vegans the chef did a great job
Stayed 6 nights in Jun 2022

6/10 Okay

Deanna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel has beautiful rooms with amazing views, however the service from the staff was less than adequate. There are no phones in the room, so you have to text the staff with any needs through the What's App app. We had a 10 day stay. Our 2nd day, AC went out, took 2 days to fix. The 4th day, the microwave went out, after repeated texts and in person requests, the microwave was never fixed during our entire stay. I requested coffee be delivered at 8am to our room, it never arrived. After repeated texts I was assured it would be delivered promptly, never got it. Around 5pm, the gate to the beach is locked so you have to get a staff member to let you out onto the beach. To get back in, you have to again, text them. After texting NUMEROUS times, and waiting for 45 minutes to be let back into the hotel, my husband and I had to scale the wall to get back inside. These are just a few examples of the poor customer service we received during our stay. Unfortunately, the service at this hotel is pretty bad, so much so, that even though we loved the room, the view and the location, we will not be staying here ever again.
Stayed 10 nights in Apr 2022

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided a welcome package when we got into the room. Really easy to communicate with staff.
Stayed 2 nights in Apr 2022

6/10 Okay

clara, Irvine

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful and large rooms, amazing views. Great amenities in the room. Nice property, good location. Lacks good maintenance. The sofas in the room had stains and were dirty. Several areas in the property need some care.
Stayed 1 night in Apr 2022

4/10 Poor

Larissa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff was horrible and rude to us when we got to the hotel. We asked for a room service and it arrived 40’ late and cold. We ordered a taxi and a lunch box for the morning and neither of those were there when we left for our expedition. Some of the charges on our bill weren’t from our room! We Never felt welcome at that hotel. The restaurant was fine. The concierge was the worst person at that hotel, rude, arrogant and incompetent.
Stayed 3 nights in Feb 2022

6/10 Okay

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall I liked the property, it is small and quiet. The room looks as presented online. I loved my balcony it was facing the ocean and private enough if I wanted to lay out in the nude. The hotel has only one restaurant and it closes at 10pm in addition all of their meals are kids portions. I actually lost one pound while staying 4 days and I am not exaggerating. The snack area is a vending machine that the front desk did not have change in exchange for pesos. For your return flight Be sure to schedule your COVID test upon arrival because they didn’t ask and if you forget you will need to get it at the airport. The hotel is not near shopping if that is your fancy. It’s a shame because I would stay again if they fixed what I consider a food and snack challenge.
Stayed 3 nights in Dec 2021

10/10 Excellent

Luis

Stayed 4 nights in Nov 2021

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
The reason for the neutral ratings is because some rooms were being renovated while I was there so while trying to relax by the pool all I could hear was power tools. The resort and quality of the room I stayed in was otherwise fine, but the construction sounds were very disappointing and I didn’t know in advance that they would be happening during my stay.
Stayed 1 night in Oct 2021

6/10 Okay

Mayra, Guatemala

Traveled with partner
Liked: Staff & service
Disliked: Amenities
El hotel sería 3 estrellas, el personal muy amable y atento a los requerimientos. No cuenta con agua caliente.
Stayed 3 nights in Sep 2021

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 5 nights in Sep 2021

4/10 Poor

Tyana, Orland

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is fantastic and so is ALL of the staff. But, the building itself needs lots of attention. We stayed in 3 different rooms because of a broken toilet, AC, sliding door to patio and plunge pool. We had a second toilet break, water leaking from the wall onto the floor and the black out shades didn't work. Those things we just lived with. I cannot say enough about how great the people are. They are the reason we still enjoyed our trip, despite all the issues.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the people who work there.
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This "Resort" was AWFUL!! There was black mold in our room. The AC vent was rusted and leaking water everywhere. The bedding smelled like mildew. The shower water never got warm, we ran it for close to 30 minutes before just giving up on warm water and rinsing in cool water. The giant glass bathroom door had fallen loose on the hinges and stuck on the floor and could not be opened or closed passed the halfway point. There was a loud hum/vacuum noise from the doors not sealing all the way, we had to put towels down to stop the noise. The ceiling looked as though it was about to fall down, the nails were rusted and popping out of the drywall and it was extremely wavy. I have photos and videos of everything. This place was nasty. They refused to let us cancel and refund the rest of our stay. We were scheduled for 6 nights. Instead I disputed the charges with our credit card. We stayed here less than 16 hours, and that was only because it took me a little while to get another resort lined up. They also charged additional fees upon check in that I'm not entirely sure what they were for. We were so happy to get out of there.
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly an accommodating staff. Clean, spacious, ocean view and beautiful pool with no chlorine smell
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing and the restaurants were great.
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the start we had issues even finding the hotel and when I called to get instructions they were unable to tell me exactly how to get to the hotel. Then I called back for more help with no answer to the phone. We finally found the hotel only to walk into a hotel that seemed very dirty and unkept. There were black dots all over the ceiling which I’m assuming is mold. There were rips in the couch and rust stains all over the floor. The curtains and couches had stains on them as well. The mirrors look worn down as well as the ironing boarding. I was scared to even use the ironing board on my clothes in fear of getting stains on them. The shower had little mold dots as well. Everything just feel extremely dirty, even the sheets had spots on them with a foul smell that smelt really old. Missing tiles in the tub on the outside of patio was another issue. I don’t even want to bring up the pool that was missing tiles as well as the drains busted out on the side. I have already contacted Expedia with these issues which they already tried contacting the hotel with no answer as well. We had to do an early checkout because of these issues and we are excepting a refund on the days we didn’t stay.
Stayed 5 nights in May 2021

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to vacay
Overall great stay would recomend to family and friends
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! I loved the ocean view room! Will be staying here again!
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is not wheelchair friendly. The room was spacious, clean and the hot tub/personal pool was fantastic! The onsite restaurant was expensive and the amount of foodserved was poor.
Stayed 8 nights in Dec 2020

2/10 Terrible

Tiffany, Dallas, texas

Traveled with partner
This probably the worst experience I had while going to a resort. Don't get fooled by the well-taken pictures of the pool and the ocean. There is only on restaurant for dinner service. The other you had to make prior reservations. Even though there was only 2 people in there they wouldn't allow us to eat there. Also, make sure your stay in clouded everything because initially we were told everything was included but come to find out that we only purchased the room for 600 dollars for 4 days 3 nights. And it would be an additional 95 dollar person. For ”all inclusive” which meant you get one restaurant, access to the pool, the beach is literally one tiny area with no chairs and if you want extra towels they charge a fee of 30 dollars. Which is ridiculous, because you already paid for everything to be included. So you get two gull length towels but you have to only use one towel for the beach and the other for after when you are cleaning off. The cabanas and chairs that you see are for the resort next for Iberostar. (which I highly recommend this all-inclusive instead. Because we ended up checking out of the artisan to stay at Iberostar. Because instead of paying the artisan the extra 600 dollars for their crappy all-inclusive. We went and paid 580 for 3 days and 2 nights at Iberostar,much better and more worth every penny.The artisan no entertainment or activities. So you are literally just forced to to hang out in your room or at the restaurant upstairs that closes at 10 pm.
Stayed 3 nights in Mar 2020