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HM Playa del Carmen
4.0 star property

Upscale Playa del Carmen hotel in Gonzalo Guerrero with free valet parking

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

HM Playa del Carmen

Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Property entrance
Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds
Daily buffet breakfast (MXN 300 per person)
Double room with terrace and city view | Bathroom | Shower, free toiletries, hair dryer, towels

Overview of HM Playa del Carmen

Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida9 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Hair dryer
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Separate bedroom
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite with terrace and city view

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
  • 377 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Hair dryer
  • 301 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double room with balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 258 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 1
  • 1 Twin Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Similar properties

Walk to Playa del Carmen Main Beach

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Hot Tub
All inclusive
Parking included
8.2 out of 10, Very Good, (1011)
The price is $62
$83 total
includes taxes & fees
May 5 - May 6
The Palm at Playa

About the neighborhood

Playa del Carmen

Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Take an opportunity to explore the area for outdoor excitement like horse riding.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk
  • Quinta Avenida - 9 min walk
  • Mamitas Beach - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Don Sirloin - 2 min walk
  • Vips - 2 min walk
  • Nativo - 1 min walk
  • La Ceiba de la 30 - 1 min walk
  • Pozoleria de la Abuela - 2 min walk

About this property

HM Playa del Carmen

Upscale hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A 24-hour front desk, a front-desk safe, and luggage storage
  • Guest reviews give top marks for the location
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, free infant beds, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at HM Playa del Carmen?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Jun 1, 2024 start from $95.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 539 out of 918 reviews" "
Rating 8 - Good. 277 out of 918 reviews" "
Rating 6 - Okay. 60 out of 918 reviews" "
Rating 4 - Poor. 22 out of 918 reviews" "
Rating 2 - Terrible. 20 out of 918 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Stayed 4 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and services, especially towel service, parking and breakfast
Stayed 2 nights in Apr 2024

8/10 Good

Maria Cristina Hernandez, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite things were the breakfast & the pool. The staff was very helpful & nice.
Stayed 5 nights in Apr 2024

6/10 Okay

moises

Traveled with family and small children
Front desk person wasn't helpful at all
Stayed 4 nights in Apr 2024

10/10 Excellent

RAMON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and attentive
Stayed 7 nights in Mar 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Nice pool
Stayed 3 nights in Mar 2024

10/10 Excellent

Stacy and Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Clean. Spacious. Isnt luxurious but great value!
Stayed 6 nights in Mar 2024

10/10 Excellent

Rhea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Marybel

Traveled with family
Liked: Amenities
Very friendly staff & clean.
Stayed 4 nights in Feb 2024

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful. The aesthetics had a fresh bohemian vibe. It was clean and modern with Mayan flair. The workers were all friendly and helpful. They provide water as well and ac and the WiFi works well. The only thing I would like to see would be coffee in the rooms (but there are lots of cafes nearby). The courtyard with the pool and little restaurant bar was great. Lounging around the pool, sitting on the swing chairs, swimming in the cool pool, and ordering one of the bars delicious cocktails was perfect after hot days walking around the city. The location was ideal, everything you could want to do in the city is in walking distance, and the hotel is a bit off the main strip so it’s quiet at night. We were lucky that it was Carnaval while we were there and we stepped outside to a parade. We would definitely love to stay here again! We had a wonderful time.
Stayed 4 nights in Feb 2024