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Hotel VSI

2.5 star property
Hotel with 24-hour front desk, near Quinta Alegría Shopping Mall

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Photo gallery for Hotel VSI

View from room
Exterior
Family Suite, Mixed Dorm, Pool Access, Garden View | Desk, laptop workspace, iron/ironing board, free WiFi
Restaurant
Reception
Reviews
5.8

Popular amenities

  • HousekeepingHousekeepingHousekeeping
  • PoolPoolPool
  • 24/7 front desk24/7 front desk24/7 front desk
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Av 45 S/N Norte Esq. calle 14 bis, Col Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Alegría Shopping Mall11 min walk
  • Popular LocationQuinta Avenida11 min walk
  • Popular LocationMamitas Beach17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

The hotel didn't have hot water for three days and at times, no water at all for showering. We mentioned it to the manag...
benito
Feb 11, 2018
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Room options

View all photos for Standard Double Room, 2 Double Beds, Pool View, Poolside

Standard Double Room, 2 Double Beds, Pool View, Poolside | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Pool View, Poolside

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Griddle
Cable channels
Laptop workspace
Desk
Daily housekeeping
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Mixed Dorm, Pool Access, Garden View

Desk, laptop workspace, iron/ironing board, free WiFi

Family Suite, Mixed Dorm, Pool Access, Garden View

Highlights

Air conditioning
Flat-screen TV
Sofa bed
Private bathroom
Griddle
Cable channels
Laptop workspace
Desk
  • 430 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Ensuite, Pool View

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Ensuite, Pool View

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Griddle
Cable channels
Laptop workspace
Desk
Daily housekeeping
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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8.2 out of 10, Very Good, (852)
The price is $55
$69 total
includes taxes & fees
Jun 8 - Jun 9
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About the neighborhood

Playa del Carmen

Located near the beach, Hotel VSI is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Quinta Alegría Shopping Mall and Quinta Avenida are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Mamitas Beach and Tres Rios Ecopark are two other places to visit that come recommended.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Alegría Shopping Mall - 11 min walk
  • Quinta Avenida - 11 min walk
  • Playa del Carmen Main Beach - 16 min walk
  • Mamitas Beach - 17 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Ty-coz Express - ‬3 min walk
  • ‪El Oasis Mariscos - ‬4 min walk
  • ‪El Arbolito Taco Stand - ‬3 min walk
  • ‪Burger King - ‬1 min walk
  • ‪El Rincón Oaxaqueno - ‬4 min walk

About this property

Hotel VSI

Hotel near Quinta Alegría Shopping Mall
Hotel VSI is located close to Quinta Avenida and Mamitas Beach, and provides a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with free cabanas
  • An area shuttle, tour/ticket assistance, and luggage storage
  • A 24-hour front desk and a reception hall
Room features
All guestrooms at Hotel VSI boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers
  • 32-inch flat-screen TVs with cable channels
  • Griddles, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Area shuttle

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 floor
  • Built in 1998
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Griddle

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 11 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel San Ignacio Playa del Carmen
San Ignacio Playa del Carmen
Hotel Villas San Ignacio Playa del Carmen
Villas San Ignacio Playa del Carmen
Villas San Ignacio
Hotel VSI Hotel
Hotel Villas San Ignacio
Hotel VSI Playa del Carmen
Hotel VSI Hotel Playa del Carmen

Frequently asked questions

Does Hotel VSI have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–11 PM.

Is Hotel VSI pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel VSI?

There is free parking nearby.

What time is check-in at Hotel VSI?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel VSI?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel VSI located?

Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach and Xplor Theme Park are also within 6 mi (10 km).

Reviews

5.8
Rating 10 - Excellent. 6 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 10 out of 34 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here over xmas vacation, 2022. The place is listed at a good pñrice (700p a night). We didnt like our upstairs room very much, because of the size, so they gladly moved us to the lower level room (105). It was an amazing room with a fridge and two beds. They didnt charge us any more money. The pool is nice and clean! Hot water didnt work once, but it was fixed later. Location is a 20 min walk to mamitas public beach and theres lot of restaurants and shops on the way there ( on Constituyentes). The staff were really cool! Karla and the rest helped us with questions we had. For the money is a great deal and a nice place to stay. I would love it if they had a little bar or restaurant on the premises. Burger king is right next door with lots of places to buy drihks.. Thankx VSI. I will be back!!!!

2/10 Terrible

benito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
The hotel didn't have hot water for three days and at times, no water at all for showering. We mentioned it to the management and they didn't seem to do much of anything about it. I was supposed to have three single beds in the room, but was only provided two beds and a couch. On my last day, very unhappy, I spoke to the manager to ask about a partial refund due to the conditions, and she told me to talk to hotels.com since I booked with them, or that they could reimburse me half of my money, but after considering that, I decided that it was not appropriate to make me pay for the stay when I did not feel at all comfortable staying there. The manager then disappeared and the employee who was there declined to reimburse me at all. Please do not stay at this hotel, it is not worth the money. Bad service and not a good place to stay. Very cheap and chintzy.
Stayed 4 nights in Jan 2018

2/10 Terrible

Alex, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no free shuttle
THERE IS NO FREE FERRY SHUTTLE O BEACH SHUTTLE , AND FREE SELF PARKING IS ON THE STREET PLACE DONT LOOK LIKE ON THE PICTURES , FEES ARE TO BE COLLECTED BY THE HOTEL IN DOLLARS CONVERTED TO PESOS ON THERE ON RATE CHANGE THAT IS WAY HIGER OF WHAT THE EXCHANGE IS PLUS A 10% MORE TO USE A CREDIT CARD , PLUS I GOT SOME BED BUG BITES
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Money's worth
Very dirty, pool is a small and you'd prob get a disease. Hard to find for taxis. Picture is not even close to look of place. Staff friendly and very helpful at least. Worst part that you aren't getting a deal. The hotel us not worth what it says on expedia. The sale price is actually the price of room as I asked how much for an extra room. Staff got embarrassed once I asked why it advertises a room worth 100 when it is not even worth 40 like I paid.
Stayed 1 night in Jan 2018

8/10 Good

ms charltin, vancouver bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, rooms were good.
Place was good for the money. I got a 2 bed and 1 bath room. Quiet and centrally located. Renovating right now so a bit noisy during the day. It's gonna be beautiful. Very friendly staff.

4/10 Poor

Gabriela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nosotros nos hospedamos dos dias pero con días de diferencia entre uno y otro es decir, estuvimos una noche, nos fuimos en la mañana y regresamos a nuestra segunda noche 5 días después.. la primera noche que estuvimos la alberca estaba verde de lo sucia que estaba, nos dieron excusas pero pues eso no justificaba nada.. califique mi estancia como mala por eso y a la siguiente noche que nos hospedamos que fue 5 días después, entregamos la habitación a las 12 y preguntamos si podíamos seguir haciendo uso de las instalaciones y nos dijo el gerente que no.. que porque nosotros habíamos dado una mala opinión sobre la primera noche que estuvimos el se sentía con el derecho de no recibirnos y pedirnos retirarnos por la mala opinión que habíamos dado sobre la alberca y que si no nos había gustado el hotel pues mejor nos retiráramos que él no tenía problema en dejar ahí a otros huéspedes después de hacer su check out pero que a nosotros no nos quería ahí por la mala opinión su actitud a la defensiva, burlona, irónica, prepotente y alzando la voz.. yo solo di mi opinión porque me la pidieron y porque era la verdad.. entonces si no quieren opiniones porque son “malas” entonces no las pidan.. las empleadas de limpieza y recepción muy amables.. el problema fue el “encargado” o gerente no se que sea ese señor que no sabe tratar el cliente

6/10 Okay

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La alberca se veía verde!! Como ya con lama.. me gusto el burguer king de enfrente
Stayed 1 night in Nov 2022

6/10 Okay

Raymundo

Liked: Cleanliness
Stayed 1 night in Nov 2022

2/10 Terrible

Jose Alberto

Business traveler
Disliked: Staff & service, amenities
Llegue al hotel y no encontraban mi reservacion, a pesar de que le mostre imagenes de mi reservacion mediante expedia, ademas pague para 2 camas matrimoniales y no tenian disponibilidad. Una terrible experiencia
Stayed 1 night in Nov 2022

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Lizbeth

Disliked: Cleanliness
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exxelente para ejecutivos y viajeros
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me respetaron el pecio publicado
No respetan el precio publicado. Que es mas el 19% de impuestos. Y si pagas von tarjeta de cobran un 5% mas. Me toco ver un huesped que por cancelar mismo dia, le cobraron la habitacion
Stayed 5 nights in Apr 2018

2/10 Terrible

Lorena

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel cero recomendable
Las personas recepción y personal de limpieza no tuvimos problemas al contrario fueron excelentes anfitriones, pero su gerente y su esposa pésima actitud, se negaron a prestarnos toallas, un sartén para calentar comida, no limpiaron la alberca en nuestra instancia, tenía lama, le dejamos la llave para la limpieza y no la hacian, y nos percatamos que las sábanas de unas de las camas tenían sangre y se negaron a cambiarlas o sea como es posible que pongan ese tipo de sábanas es muy anti higiénico, pésimo cero recomendable nos tuvieron que cambiar de habitación 3 veces porque en una no servía el aire, en la segunda un colchón estaba en muy malas condiciones, las instalaciones nada que ver con sus fotografías lo vuelvo a comentar cero recomendable.
Stayed 6 nights in Apr 2018

8/10 Good

Armando, Yucatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL PARA VIAJERO
Hotel tranquilo y agradable, cerca del centro e ideal para ejecutivos que van a trabajar
Stayed 5 nights in Apr 2018

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities, room comfort
Recomendable
En general nuestra estancia fue muy buena, el personal siempre fue amable y atento. La alberca pequeña pero muy linda, la habitacion cuando nos la entregaron estaba muy limpia, cama y almohadas muy comodas y super limpias, los espacios los estan remodelando por lo que creo que en unos dias podra lucir en su esplendor. Lo que no nos gustó es que en nuestro segundo dia no hicieron el aseo, la ventana que da a la calle no cerraba y el wifi no llegaba hasta nuestra habitacion. Tambien les falta arreglar la escalera pues se ve un poco fea a la hora de subir o bajar, ya con los arreglos que le estan haciendo quedara muy bonito. Pero en general estuvo muy bien, lo recomiendo!!
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 5 nights in Feb 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Si acaso, hospedarse solo para ir a dormir.
Colchones de mala calidad, se ve muy sucio el hotel, los botes de basura abiertos junto a la escalera para subir a las habitaciones, la piscina no se ve muy limpia, las toallas se usaron por alguien que previo a nuestra ocupación uso la recamara para bañarse. La información en internet dice que el estacionamiento es gratis (pero en la calle porque estacionamiento NO TIENE). Hay televisor pero CERO canales de ningún tipo. El jabón es tan chico que es de un solo uso por persona, hay que pedir en la recepción mas,
Stayed 1 night in Feb 2018

2/10 Terrible

Gabriela, cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones muy feas, sucias, todos los blancos manchados (sabanas, toallas, fundas); problema con la reservación muy mala atención.
Stayed 1 night in Jan 2018

8/10 Good

Carlos

Liked: Property conditions & facilities, room comfort
Hotel para solo dormir
Es un hotel sencillo, ideal para solo llegar a dormir, esta como a 10 min caminando de la 5ta avenida
Stayed 1 night in Jan 2018

10/10 Excellent

Cuauhtemoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bienexelente
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Vistelse på hotel san ignacio
Ett litet hotell som hade fina rum men erbjöds ingen handduk, tvål, hårfönare, minibar eller vatten på flaska som utlovades. Skulle vara daglig städning varje dag men rummet städades enbart 2 dagar under vår vistelse. Det erbjöds heller ingen transport till centrum, buss terminalen och stranden som även det utlovades på deras hemsida. Poolen var även inget vidare, rengjordes inte och var grön. Rummen var fina och moderna men hotellet låg i ett område med mycket ljud och buller och exakt bredvid den stora motorvägen. Svårt att hitta positiva saker men det stora utbudet av kanaler på teven och internet i lobbyn var väl det bästa skulle jag säga. Tack
Stayed 4 nights in Jan 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

I2

Liked: Cleanliness, staff & service, room comfort
Hotel agradable,sólo alberca no se veía muy limpia
Buena estancia, como a 15 min de la 5ta Av. el dueño muy atento, las empleadas no mucho