Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Residence Inn by Marriott Playa del Carmen

3.5 out of 5
Residence Inn by Marriott Playa del Carmen
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 561 out of 792 reviews" "
Rating 8 - Good. 133 out of 792 reviews" "
Rating 6 - Okay. 42 out of 792 reviews" "
Rating 4 - Poor. 19 out of 792 reviews" "
Rating 2 - Terrible. 37 out of 792 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Li

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room, clean, comfortable, new, quiet, good food
Stayed 4 nights in Apr 2024

10/10 Excellent

Aldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Arturo

Traveled with family
Liked: Amenities
Ubicación 👍
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very friendly staff, and good location
Stayed 3 nights in Apr 2024

10/10 Excellent

Abram

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a really good stay at this place! Loved the big room, and comfortable beds....nice and clean, and really nice stuff. It's located on a busy road...but overall lovely.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Stayed 7 nights in Mar 2024

10/10 Excellent

Hua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Natanael

Stayed 3 nights in Mar 2024

10/10 Excellent

Emelda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, friendly and clean for a single mom and her kids ages 9, 10 & 13. Definitely recommend staying here for families! Staff is also really helpful and attentive.
Stayed 5 nights in Mar 2024

10/10 Excellent

Shawn, Missoula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was excellent, the staff very friendly and accommodating. Breakfast was wonderful.
Stayed 5 nights in Mar 2024

6/10 Okay

Kierra

Traveled with family
Good basic hotel, no shuttle service to the beach. Even though it is advertised on their website. Staff are friendly and helpful. Very clean. Decent pool area up top. No outside seating area around the hotel. Very little dinning options. Small buffets for breakfast and limited restaurants in walking distance. Needs shuttle service. No room service. All in all, good safe stay but needs to be accommodating for the customer.
Stayed 7 nights in Mar 2024

6/10 Okay

Natasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful. However, the property does not have a restaurant, location is terrible, laundry wasn’t working, breakfast was nachos and meatballs, bar drinks were gross, no outdoor shaded area, stove times-out so it’s impossible to cook, shower water leaks because there is no door, toilet paper holder was falling off the wall, coffee machine didn’t work most of the time. If it wasn’t for the great staff our visit would’ve been ruined..
Stayed 8 nights in Mar 2024

10/10 Excellent

reyna

Stayed 1 night in Mar 2024

10/10 Excellent

Kuldeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a brand new property with spacious rooms and modern amenities .. roof top pool was great..
Stayed 1 night in Mar 2024

10/10 Excellent

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only 1 night because we had a wedding at a different hotel. The hotel is very clean, the rooms are really big, with a full kitchenette and a fridge. Close distance to shopping (we had a car rental which made it easier to move around). Breakfast is included and it was very good. The pool area is very nice and well kept. Pool towels are available and they have a bar that opened at 5pm. Great place if you are visiting places outside of a resort atmosphere.
Stayed 1 night in Mar 2024

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and placement of the property!
Stayed 15 nights in Feb 2024

2/10 Terrible

Blanca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here two days. It is not cheap, restaurant/breakfast is basically nothing. You won’t find pancakes, or anything but yougurt and fruit. The rest is ok. My first night AC didn’t work so we moved to another room. Second day animals were on the kitchen. Two room switches in two days. Keep in mind I was always out and only came here to sleep. Staff doesn’t care. Very inconvenient to arrive. Best thing is closeness to Xcaret. Does not compare to any other Marriotts. Waste your money on something better.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has 24/7 staff on property and no time limit to check in which was great because we ended up arriving to the hotel until 1 AM. Many hotels have a time limit (usually 11 pm or midnight), but that’s not the case. It was clean, the staff was friendly, the breakfast was good, there was enough parking, and the location is very good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ramon

Stayed 7 nights in Feb 2024

10/10 Excellent

Lorraine

Traveled with partner
Nice accommodation full size refrigerator and equipped kitchen.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part of the hotel was the bar and bartenders- They should invest more money in that area to make it even better. Overall great experience.
Stayed 14 nights in Jan 2024

10/10 Excellent

Guido

Stayed 1 night in Feb 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

ayala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, excellent English. Breakfast was so good. The pool on the roof was such a relaxing addition. We enjoyed a great vacation.
Stayed 6 nights in Jan 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Sandra, Pomona

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was dirty. It was not cleaned before our check in
Stayed 3 nights in Jan 2024

8/10 Good

Selene Monserrat

Stayed 2 nights in Jan 2024

10/10 Excellent

Katherine

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Nora I

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the size of the room. Plenty of space. Television had channels in english. The staff at check in was wonderful. Breakfast was decent. Only thing they could work on is better housekeeping. We only had our room cleaned once when we requested it.
Stayed 6 nights in Jan 2024

10/10 Excellent

soledad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda la gente muy amable y al pendiente para resolber cualquier problema ho situacion que se presente
Stayed 1 night in Jan 2024

10/10 Excellent

Allan

Stayed 3 nights in Jan 2024

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024

6/10 Okay

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien, excepto el desayuno
Stayed 3 nights in Jan 2024

8/10 Good

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property only as a basecamp to visit interest areas. For its purpose it worked out well, as expected
Stayed 2 nights in Jan 2024

10/10 Excellent

Rozana Yanet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent stay.
Stayed 6 nights in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Isabelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Emrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overall Value
Great value for the cost. Not the best location, but not terrible. Marriott always delivers dependability, which was a huge comfort while traveling in a foreign country
Stayed 5 nights in Jan 2024

8/10 Good

Jagdishkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

LAURA DANIELA

Stayed 5 nights in Dec 2023

8/10 Good

Aditya

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Toni

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Hair in shower and sink. Yuck.
Stayed 1 night in Jan 2024

10/10 Excellent

Carmina

Stayed 4 nights in Jan 2024

8/10 Good

Maria Fernanda

Stayed 3 nights in Jan 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well kept. The room is nice and very functional. Good size, equipped kitchen and nice bathroom. I used the self parking. The downstairs parking is not functional at all. It has very few spaces. I understand that the hotel was almost at full capacity, but still, it has very few spaces to park. I enjoyed my stay there. The staff was very friendly and service oriented. I would definitely go back and recommend it.
Stayed 7 nights in Dec 2023

10/10 Excellent

TATIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

TATIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Monce

Liked: Property conditions & facilities
Disliked: Staff & service
For the price that I paid, it was not worth it. Housekeeping never when to clean my room for my 4 days and 3 nights. I have to go and ask for toilet paper and soap. This was ridiculous. Breakfast, was good, the guys who kept clean was the two guys in the cafeteria. Apologies I forgot their names.
Stayed 3 nights in Dec 2023