Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
60% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Very old, run down & parking is limited to street

Posted Sep 19, 2014
Pros: Nothing
Cons: Hot water, towels and washcloths without stains
No hot water, no hot water, no hot water! In the first room we were assigned (502) the patio window was broken and had cardboard over it. It had obviously been in this state for awhile as the duct tape holding the cardboard on was so old it wasn't adhesive anymore and had peeled away. The room was extremely small with only enough space to walk between the beds. The bed cover and curtains were flowery pattern, likely dating back to 1980. The next room was a step up as the bed covers were duvets covered in white sheets. However, the worst part of the stay was that there wasn't any hot water for showers in the morning. The hotel staff apologized but said they couldn't give any discount on our room rate as we had booked/paid through Expedia. They did give us breakfast vouchers for our first night, but nothing the second and suggested we email the manager ourselves. I won't book through expedia again as the hotel clearly felt like they had our money so there was no reason to make sure we were comfortable and happy.
2 out of 5
by A verified traveler from australia

Average facilities

Posted Sep 11, 2014
Pros: Breakfasts was good
Cons: Towels were too thin, need to be updated. Hot water supply must be overhauled. Front of desk personnel need training in customer management.
Location: Quite good location except a lot of railway noise . Walking distance to most tourist facilities.
I felt that the facilities were misrepresented in the advertising. There was no hot water when we arrived and the desk attendant indicated this was usual and could possible extend for the whole four days of our stay. They indicated that "this always happens when we are full"
1 out of 5
by A verified traveler

needs work

Posted Sep 7, 2014
Pros: breakfast ,only nice thing is the restaurant
Cons: Rooms. Get rid of the Duck tape on broken window and clean them. ?Furniture outdated and worn out
Location: Cow bay ocean walks
needs improvement . Prince Rupert hotel on third night much better
2 out of 5
by A verified traveler from Vanderhoof

Just OK

Posted Aug 31, 2014
Cons: Clean bathroom...maybe disinfect .
Location: Had a great whale tour, Tim Horton's is very close.
The staff was good, the room was OK Bed was very comfortable. BUT the bathroom was very smelly...(poop) not good!!! Good location.
2 out of 5
by A verified traveler from BC Vancouver

I am not happy

Posted Aug 13, 2014
Pros: through expedia
Cons: that hotel should be renewed
Location: Location is outstanding
Not good,that was terible.terribel teribble. The towels very old and we never use such type of towels.
3 out of 5
for Everyone
by A verified traveler from Saskatoon, Saskatchewan

Nice view of the Harbour

Posted Aug 12, 2014
Pros: Convenient location - this is where the bus from the airport stops and is the location of the car rental agency and the airlines
Cons: Rooms need to be updated
Location: Take a whale watching tour, look at the cannery, otherwise not much to do unless you go fishing
Met our needs well. Great location, good food in the restaurant.
4 out of 5
for Everyone
by A verified traveler

Nice surprise

Posted Aug 9, 2014
Pros: Good location, clean and comfortable
Cons: Breakfast. Also they cleaning staff arrived at 8.30 am to make up the room.
Lovely rooms, friendly staff. Breakfast however was not so good.
4 out of 5
for Everyone
by A verified traveler from Utah

Prince Rupert Stay

Posted Aug 7, 2014
Pros: Location, great people, very clean.
Cons: A little dated but beds were very comfortable.
Location: We were just passing through but we did find Dolly's Fish Market and had an exceptional fish and chips dinner.
The hotel was very clean, the staff was very helpful and courteous and the room was very large and comfortable, The hotel was old and it was a little noisy but overall a very pleasant stay. I would go back again should the opportunity arise.
1 out of 5
by A verified traveler

Old hotel and dirty

Posted Aug 4, 2014
Pros: Ocean view.
Bathroom smelt like pee and the heat radiator were falling off. Carpet was very dirty.
3 out of 5
for Business Travelers
by A verified traveler from Vancouver, BC

Good place for business

Posted Jul 26, 2014
Pros: Location
This is a good place to do business, as it is a favourite breakfast place locally and all the busses to and from the airport go through here. Despite its age, the rooms are comfortable and you might even get a good view. I've always found the staff I've dealt with helpful and friendly.