Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
58% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from NY

Nightmare Hotel

Posted Jul 25, 2014
Pros: The beach was ok, but that's about it!!!
Cons: The whole area of the hotel, nothing was working properly. Complete disrepair!!!!
Location: Nothing, not even a place where you could get a decent meal.
First of all...the facilities needs over all repairs. No where to get a decent meal. The towels were full of holes. The staff did not cooperate when I needed supplies or assistance. I would not recommend this Hotel to my worst enemy. I had to stay for two nights because did not had any choice. I couldn't finish my vacation I had to leave after my second night. I had to pay double for my vacation because I couldn't get my money refunded.
2 out of 5
by A verified traveler from Montgomery, NY

Better off camping out at the beach

Posted Jul 15, 2014
The photos make the place look better than it is. They have strict policies about refunds or changing your stay plans. My daughter got sick and I wanted to shorten my stay by one night but they refused to allow me to do so. I would have had to take a loss. Even seeing and hearing my daughter coughing the manager on staff claimed he had strict orders not to refund any nights booked and paid for. The place is not well kept. The carpet in the room is moldy and smells. The pillows were stained and the bathroom window pane was broken. Forget your electronics because you only get service and wifi in the lobby and only in certain areas of the lobby. The proximity to the public beach is excellent but I also observed beach goers simply go in and wash off at the "resort". It would be a great resort if updated and customer satisfaction became the priority.
1 out of 5
by A verified traveler from new york

Spend money elsewhere!

Posted Jul 10, 2014
It was not worth the money. Dirty rooms dirty bathroom. It's more like an abandoned hotel.
1 out of 5
by A verified traveler from caguas

Terrible

Posted May 28, 2014
Terrible experience, this site in bad condition, the room air condition no working
1 out of 5
by jaz from nj

Worse hotel ever

Posted May 19, 2014
I don't know why they call it a beach resort. It's far from being a resort. It's not even close to being a motel. It has got to be the worst hotel I have ever stayed at. There is no beach. There was no hot water. Felt like I was at a homeless shelter.
1 out of 5
by victor from connecticut

The hotel that never was

Posted May 14, 2014
We showed up and realize the pictures were fake. The place looked abandoned. The property needs a total rehab.
3 out of 5
by A verified traveler from chicago

Never again

Posted Apr 11, 2014
1st nothing like photos no signal on phones or internet unless you are in lobby then no phone in the room what if an emergency ??? Also beds are old pool is not so clean unless you walk over to villa side but not so grand ether no hot tub and the whole place needs a update
4 out of 5
Recommended
for Couples
by Rafy from Caguas, PR

Stay at Costa Dorada Hotel

Posted Mar 25, 2014
Pros: See above
Cons: Restaurant service, probably.
Location: N/A
My daughter and I loved staying at Costa Dorada hotel. Its quiet and peaceful.The lushness of the vegetation that surrounds the hotel together with the ocean and beach scenery are a plus. No frills but clean, very nice accomodations. This is not a luxury hotel but highly recommended for a peaceful stay at the beach. That's all you need!
3 out of 5
Recommended
for Couples
by Juanita from Chelsea, Michigan

the Beach and the facilities

Posted Mar 7, 2014
Pros: The quiet, the beauty of the landscape and the sound of the waves pounding the sand nearby; and the pool. The staff cleaned the room each day.
Cons: I think newer mattresses would be good.
Location: The location to the nearby restaurant by the beach, the fish market, and a corner of the bay where one could go swimming safely.
It is close to the beach which is lovely with big waves to look at (not to swim). We walked daily along the beach or the bike paths. The pool was lovely to swim and relax. A very peaceful place. The staff is friendly and accommodating. We upgraded to a studio which was better for our 12 day stay. The store is 12 min. walk and we took a $5 taxi back with all the food. There are small things which needed some fixing and that was done immediately (changing light bulbs, a coffee pot, and more pans). On the beach is a great fish restaurant and in the morning a place to buy fresh fish. We would fly to an airport closer than San Juan next time. Overall, we had a restful, pleasant and good time. We would go back. Speaking spanish is helpful out and around, but there is always someone nearby who speaks English.
1 out of 5
by A verified traveler

empty hotel

Posted Feb 6, 2014
This hotel was completely empty, awkward, odd. It was not comfortable nor did it feel very safe. If you have a choice, don't stay here.