Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
62% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from NY

Nightmare Hotel

Posted Jul 25, 2014
Pros: The beach was ok, but that's about it!!!
Cons: The whole area of the hotel, nothing was working properly. Complete disrepair!!!!
Location: Nothing, not even a place where you could get a decent meal.
First of all...the facilities needs over all repairs. No where to get a decent meal. The towels were full of holes. The staff did not cooperate when I needed supplies or assistance. I would not recommend this Hotel to my worst enemy. I had to stay for two nights because did not had any choice. I couldn't finish my vacation I had to leave after my second night. I had to pay double for my vacation because I couldn't get my money refunded.
2 out of 5
by A verified traveler from Montgomery, NY

Better off camping out at the beach

Posted Jul 15, 2014
The photos make the place look better than it is. They have strict policies about refunds or changing your stay plans. My daughter got sick and I wanted to shorten my stay by one night but they refused to allow me to do so. I would have had to take a loss. Even seeing and hearing my daughter coughing the manager on staff claimed he had strict orders not to refund any nights booked and paid for. The place is not well kept. The carpet in the room is moldy and smells. The pillows were stained and the bathroom window pane was broken. Forget your electronics because you only get service and wifi in the lobby and only in certain areas of the lobby. The proximity to the public beach is excellent but I also observed beach goers simply go in and wash off at the "resort". It would be a great resort if updated and customer satisfaction became the priority.
1 out of 5
by A verified traveler from new york

Spend money elsewhere!

Posted Jul 10, 2014
It was not worth the money. Dirty rooms dirty bathroom. It's more like an abandoned hotel.
1 out of 5
by A verified traveler from caguas


Posted May 28, 2014
Terrible experience, this site in bad condition, the room air condition no working
1 out of 5
by jaz from nj

Worse hotel ever

Posted May 19, 2014
I don't know why they call it a beach resort. It's far from being a resort. It's not even close to being a motel. It has got to be the worst hotel I have ever stayed at. There is no beach. There was no hot water. Felt like I was at a homeless shelter.
1 out of 5
by victor from connecticut

The hotel that never was

Posted May 14, 2014
We showed up and realize the pictures were fake. The place looked abandoned. The property needs a total rehab.
3 out of 5
for Getaway With Friends
by MarlaN from Puerto Rico

relax and enjoy

Posted May 7, 2014 on Hotels.com
Its a nice hotel to spend with your family and friends to relax and enjoy your free time. Not a fancy one but still you can stay there and be happy surrounded by beautiful beaches and nature.
3 out of 5
by viviana from san juan


Posted Apr 29, 2014 on Hotels.com
The hotel needs a lot of work. It is very outdated. The lady at the front desk was extremely helpful and very pleasant.
3 out of 5
for Business Travelers
by Maria

This traveler left a rating score only Posted Apr 20, 2014 on Hotels.com
3 out of 5
for Getaway With Friends
by Sunj

Posted Apr 15, 2014 on Hotels.com
Not a bad experience good service