Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Hacienda Vallarta Playa Las Glorias

3 out of 5
Hotel Hacienda Vallarta Playa Las Glorias
Lucerna 103 Col Versalles, Puerto Vallarta, JAL

Reviews

7.0

Good

Rating 10 - Excellent. 77 out of 379 reviews" "
Rating 8 - Good. 148 out of 379 reviews" "
Rating 6 - Okay. 76 out of 379 reviews" "
Rating 4 - Poor. 43 out of 379 reviews" "
Rating 2 - Terrible. 35 out of 379 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jonathon

Traveled with partner
Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Mar 29, 2024
Le agradecemos sus comentarios, estos nos ayudan a mejorar nuestros servicios. Quedamos a sus órdenes.

2/10 Terrible

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Mar 14, 2024
Gracias por su comentario, nos ayudaría mucho saber que fue lo que no le agradó para poder solucionarlo. Quedamos a sus órdenes.

8/10 Good

Himani

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good for stay
Stayed 3 nights in Mar 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Mar 12, 2024
Thank you for your review. We are happy to know that you enjoyed your stay at the hotel. We are at your service. Regards!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool. Unhappy that the breakfast had been eliminated and no coffee in the lobby anymore.
Stayed 4 nights in Feb 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Mar 11, 2024
Thank you for your review. We are sorry that you didn't enojoy your stay, we will continue working to give you the service you deserve.

8/10 Good

donald

Stayed 1 night in Jan 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Mar 6, 2024
Thank you for your review. We are at your service!

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were excellent at the Hotel, our plane did not leave until 5pm they allowed us to have some time around the pool with enough time for a shower before we had to leave. They called a taxi which didn't arrive the staff checked the situation and found the driver was new and lost, they gave directions and he was at the door in 5 mins.Good service. Although our room was not perfect we had a fridge supplied and a place to hang our clothes, a microwave was available should we need to use one and hot water was supplied should we need tea or coffee. Clean sheets and towels were supplied each day with additional towels for use with the pool.We were disappointed with the hotel when we arrived but with the staff being so helpful and attentive our opinion changed for the better with in a few days. We met people there who had been visiting for the past ten years.
Stayed 14 nights in Feb 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 28, 2024
Thank you for your review. We are happy to know that you enjoyed your stay at the hotel, we hope you visit us again. It will be a pleasure to serve you.

2/10 Terrible

Anca

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't know where to start. First I want to mention I only stayed a night out of the 5 I booked because I didn't like it I moved to another hotel and preferred to lose the money on the booking than stay there. Area is a construction site and has mounts of mud in front, cars and pedestrians have to go around the block to access the site.The motel has a pool and a nice yard, staff is friendly. When I checked in towels were missing from my room. Walls were dirty (could be mold too) and beds have dirty coverings. Beds are hard. No tv remote though tv is advertised. Safe locker doesn't work. The floors and shower appeared clean but the overall vibe is very depressing. Door has holes and a filmsy door knob so I didn't feel safe sleeping there for a night on my own. Maybe great for a family on a budget but not safe for a solo woman traveler. I didn't like the area within walking distance there wasn't much to do, restaurants in Versalles close early, there's a club open late and that's it. Hard to walk around due to the construction anyway. Definitely don't go there if you want to be close to better options or if you are travelling solo, it's depressing. Otherwise a decent cheap options but to be honest I wouldn't pay nore than $10 a night for this.
Stayed 5 nights in Feb 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 16, 2024
THANK YOU FOR YOUR REVIEW. WE REGRET THE INCONVENIENCES THAT ARISED DURING YOUR STAY. WE WILL WORK TO SOLVE THE MENTIONED PROBLEMS. GREETINGS

8/10 Good

Lyle Emmett

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned daily and towels replaced daily, one day they forgot to replace towels and the front desk replaced without question. Staff was polite and greeted us almost everytime we entered. Pool was nice and grounds were clean. They did not always give a new roll of toilet paper but mostly every day. One night a few guests were very loud and they were told to stop being loud around 11 which is fair. oxxo just down the street, coffee shop and subway right next to the building is a plus. road had construction right out front and could hardly hear anything inside. wifi wasn't bad, videos would load fine but sometimes would stop for a moment to load more. Overall good stay and would recommend.
Stayed 9 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 15, 2024
Hi, thank you for your review. We are happy to know that you enjoyed your stay, we hope you visit us again. Greetings!!!

2/10 Terrible

GERALD

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 13, 2024
We are sorry that you did not enjoy your stay. We will continue working to improve our services. Greetings!

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No ice machine. No security. No shelves or drawers for clothes - have to live out of your suitcase. people swimming in the pool at midnight & later. No lounges around the pool except for the last few days before I checked out
Stayed 21 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 12, 2024
We are sorry that you did not enjoy your stay at the hotel. We will work to improve the problems you mentioned. Greetings

10/10 Excellent

Joanne, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay & staff excellent in handling any issues. Like the Mexican feel of the hotel & location was perfect for buses & shopping.
Stayed 21 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 9, 2024
Thank you for your review, we're very happy to know that you enjoy your stay. We hope to see you soon.

6/10 Okay

Jose

Stayed 2 nights in Dec 2023
Response from JANETTE GARCIA BELTRAN, EJECUTIVA DE RESERVACIONES on Feb 6, 2024
Le agradecemos su reseña. Nos ayudaría mucho nos compartiera si hay algo que debamos mejorar para brindarle el servicio que se merece. Seguimos a sus órdenes para futuras visitas.

6/10 Okay

Elena

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were excellent, very polite, friendly. The location is great. The hotel beds are very hard The pool is not very clean, water is very cloudy.
Stayed 10 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Feb 2, 2024
Hi, thank you for your review, we are glad to know that you enjoyed your stay at the hotel. The pool was cloudy for a few days because some put a baby in without a special diaper for the pool. The pool is now completely clean.We hope you visit us again. Greetings

8/10 Good

Joe

Liked: Cleanliness
Stayed 6 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 31, 2024
Gracias por su comentario, nos alegra saber que disfrutó su estadía en el hotel. Seguimos a sus órdenes.

4/10 Poor

marlyn

Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 29, 2024
Le agradecemos su comentario, nos ayudaría si nos compartiera cual fue el motivo de su calificación ya que no menciona cual fue el motivo de esta, nos gustaría solucionarlo. Saludos!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend
It’s an older hotel but it was clean and well kept. We found the Family room was not very big for 3 adults and 2 children compared to some of the other hotels. Overall, we enjoyed our stay here.
Stayed 2 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 26, 2024
Thank you very much for your review, it helps us know what we must improve to provide you with the service you deserve.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This is not a holiday inn but it is an nice place to enjoy the local culture. People are super helpful. Room was old style motel with minimum appurtenances. Tv, ac, safe, towels. Keep an open mind and enjoy the beautiful setting and pool. Good central location, close to main bus routes.
Stayed 7 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 26, 2024
Thank you very much for your review, it helps us know what we must improve to provide you with the service you deserve.

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
The initial listing said there was a restaurant on property. It has since closed indefinitely. The pool is not heated, but the weather was warm enough that it was tolerable, even refreshing once the day heated up. The room was clean enough, but spare.It was well within my expectations, but if you are looking for amenities, this is not your place. One downside for me was the incessant, pounding music the motel turns on poolside at about 11am, and stays on into the evening. Not a relaxing place to sit and read by midmorning. And one evening there were a number of shrieking, running and screaming children that no one seemed fit to control. Which went on till nearly midnight. I am jot against children, I have two of my own. Who would not have been permitted to carry on like that. And the hotel staff seemed oblivious There is a lovely cafe three doors down, and another one several blocks up around the corner.
Stayed 4 nights in Jan 2024
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 25, 2024
Hi, we appreciate your comments which help us improve our service. We will work to resolve it and be able to offer you the service you deserve. Regards!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 19, 2024
Le agradecemos su comentario. Gracias por su confianza y su visita. Lo esperamos pronto. Saludos!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds! A good size shower, and breakfast was great! and the staff is very helpful, The Beach is close. good restaurants close by. ill come back next trip. Thanks
Stayed 6 nights in Dec 2023
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 31, 2024
Gracias por su comentario, nos alegra saber que disfrutó su estadía en el hotel. Seguimos a sus órdenes.

10/10 Excellent

Robert

This is the second time I have stayed at this property and I love it. The rooms are somewhat sparse, but clean and comfortable. The restaurant is excellent. Jesús is a fine waiter and very attentive. I enjoyed every day I was there during my three weeks stay. You will too. Enjoy!
Stayed 17 nights in Dec 2023
Response from JANETTE GARCIA BELTRAN, RESERVACIONEZS on Jan 5, 2024
Thank you for your review. We are happy to know tha you enjoy your stay. Regards!

4/10 Poor

Enrique

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En pocas palabras el hotel necesta renovacion y limpieza, mucho moho en el baño, los cuartos lucen descuidados, el staff es desatento y no se cumple con la regla de no hacer ruido despues de las 9. Basado en xpedia y google el hotel esta ranqueado como 3 estrellas pero dudo mucho q cumplan con el estandar.
Stayed 4 nights in Dec 2023
Response from JANETTE GARCIA BELTRAN, RESERVACIONES on Jan 5, 2024
Le agradecemos sus comentarios estos nos ayudan a mejorar nuestro servicio. Nos apena que no haya disfrutado su estancia. Seguiremos trabajando para ofrecerle el servicio que merece.

4/10 Poor

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from JANETTE GARCIA, RESERVACIONES on Sep 23, 2023
Le agradecemos sus comentarios, nos gustaría por favor nos compartiera más sobre su experiencia y saber cual fue la razón para que nos calificara así, seguiremos trabajando para mejorar nuestros servicios. Saludos!

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and service
Stayed 4 nights in Apr 2023
Response from JANETTE GARCIA, RESERVACIONES on May 4, 2023
Thank you for your review. We are happy to know that you enjoy your stay at the hotel. Regards!

6/10 Okay

Exiquio

Business traveler
Liked: Staff & service, amenities
Rooms very clean. Staffs very nice and it’s a location.
Stayed 3 nights in Apr 2023
Response from JANETTE GARCIA, RESERVACIONES on May 4, 2023
Thank you for your review. We are happy to know that you enjoy your stay at the hotel. Regards!

8/10 Good

Michel

Stayed 2 nights in Mar 2023
Response from JANETTE GARCIA, RESERVACIONES on Apr 1, 2023
Thank you very much for your review. We are very happy to know that you enjoyed your stay at the hotel. We are at your service.

6/10 Okay

Catherine

Liked: Cleanliness
Disliked: Property conditions & facilities
the pool was nice and everything was clean. It has a nice family feel to it. The Expedia page said there was parking and breakfast included and neither were true. Also the shower was cold. Not bad, though, for a last-minute booking during spring break
Stayed 1 night in Mar 2023
Response from JANETTE GARCIA, RESERVACIONES on Mar 28, 2023
Hello, thank you very much for your review, We are sorry for the confusion regarding the information shown in the agency, indeed we do not have these services. We are at your service.

8/10 Good

John

Stayed 3 nights in Feb 2023
Response from JANETTE GARCIA. RESERVACIONES on Mar 31, 2023
Thank you so much for your review, we are at your service!

8/10 Good

John

Stayed 15 nights in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Mar 28, 2023
Hi, thank you so much for your review, we are at your service!

6/10 Okay

Carollyne

Stayed 1 night in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 23, 2023
Thank you for your review. we will continue working to improve our service. Regards!

2/10 Terrible

Carollyne

Stayed 1 night in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 22, 2023
We're sorry to know that you didnt enjoy your stay with us. We'll work to improve our service. Regards!

8/10 Good

Jim

Stayed 1 night in Feb 2023
Response from JANETTE GARICIA, RESERVACIONES on Mar 28, 2023
Hi, thank you so much for your review, we are at your service!

10/10 Excellent

Roydon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older place No issues
Stayed 1 night in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 20, 2023
Thanks for your review. We are happy to know that you enjoyed your stay. Greetings

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean hotel , staff were friendly .. hotel is older but the price is great …
Stayed 3 nights in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 20, 2023
Thanks for your review. We are happy to know that you enjoyed your stay. Greetings!

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for me
Stayed 1 night in Feb 2023
Response from JANETTE GARCIA, RESERVACIONES on Mar 28, 2023
Hi, thank you so much for your review, we are at your service!

8/10 Good

Sonia

Liked: Staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 20, 2023
Thanks for your review. We are happy to know that you enjoyed your stay. Greetings

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 2, 2023
Le agradecemos su reseña, esta nos ayuda a mejorar nuestros servicios. Deseamos haya disfrutado su estadía al máximo, esperamos poder atenderle nuevamente. Saludos!

6/10 Okay

Linda D

Stayed 4 nights in Jan 2023

2/10 Terrible

Frederich C.

Business traveler
Disliked: Property conditions & facilities, room comfort
👎
Tv did not wok, and AC did not work, and I-net was turned off -at 9:00 (pm)
Stayed 12 nights in Dec 2022
Response from JANETTE GARCIA, RESERVACIONES on Feb 20, 2023
Thanks for your review. We are sorry to know that you did not enjoy your stay, we will continue working to improve our service.

8/10 Good

Ovidio

Liked: Cleanliness, staff & service, property conditions & facilities
It is a descent hotel for the price
Stayed 1 night in Jan 2023
Response from JANETTE GARCIA, RESERVACIONES on Feb 2, 2023
Le agradecemos su reseña, esta nos ayuda a mejorar nuestros servicios. Deseamos haya disfrutado su estadía al máximo, esperamos poder atenderle nuevamente. Saludos!

2/10 Terrible

Nadine

2/10 Terrible

raj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a run down place and doesn’t look anything like in the picture. No food or drink included, area is shady. Wifi doesn’t work and you have to pay to get the tv remote and ac remote. Don’t book
Response from JANETTE GARCIA, RESERVACIONES on Dec 31, 2022
Thank you for your comments, they help us improve our service. We are sorry that you did not enjoy your stay at the hotel. We remind you that in order to provide you with the service of the television remote control, iron, hair dryer or safe, we request a refundable deposit upon departure.

4/10 Poor

graciela

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Janette García, Reservaciones on Nov 14, 2022
Le agradecemos su calificación, nos ayudaría mucho si nos informara la razón por la cual nos calificó así para poder trabajar en ello y mejorar nuestros servicios, saludos!

2/10 Terrible

Jesus

Stayed 1 night in Aug 2022

8/10 Good

Navil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Great Customer Service.
Stayed 3 nights in Apr 2022
Response from Janette García, Reservaciones on Apr 28, 2022
Thank you so much for your review. We are happy to know that you enjoy your stay. Regards!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
No complaints. I only stay for one night.
Stayed 1 night in Mar 2022
Response from JANETTE GARCIA, RESERVACIONES on Mar 25, 2022
Thank you for your review. Regards!

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, family hotel.
Stayed 9 nights in Feb 2022
Response from JANETTE GARCIA, RESERVACIONES on Mar 25, 2022
Thank you for your review. We're happy to know that you enjoy your stay. Regards!

4/10 Poor

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
I stayed here for about 5 days, check in took about 20 minutes. I was charged more than the original price, when i checked in my roon i was surprised with the smallest beds and the smallest bathroom. The shower did not close all the way so we heard water droplets all night … the first day we had no electricity and no water and we could not shower after our long flight The tv did not work for 4 days! I would not recommend this place if you like comfort
Stayed 5 nights in Feb 2022
Response from JANETTE GARCIA, RESERVACIONES on Mar 25, 2022
WE THANK YOU FOR YOUR COMMENTS, WE'RE SORRY TO KNOW THAT YOU DID NOT ENJOY YOUR STAY. WE REGRET THE INCONVENIENCE HAPPENED, GREETINGS!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice lov it
Stayed 1 night in Feb 2022
Response from JANETTE GARCIA, RESERVACIONES on Mar 25, 2022
Thank you for your review, we're hayppy to know that you enjoy your stay. Regards!

4/10 Poor

Quinn

Stayed 2 nights in Jan 2022