Ratings based on 705 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 11, 2014
My husband and I had a quick 4 night getaway at this hotel and absolutely loved it. Beautiful room, beautiful grounds and pool, delicious food and extremely friendly and welcoming staff. We will definitely be going back.
Recommendedby A verified traveler
Great beach and close to city center.Posted Jul 7, 2014 on Hotels.com
We had a great time at Marriott.
for Everyoneby A verified traveler from Austin, Texas
Close to the beachPosted Jul 5, 2014
We will be back. It's our new vacation spot. The dolphins experience was awesome and the food in the hotel.
for Couplesby A verified traveler from Las vegas
Nice HotelPosted Jul 5, 2014
Location: Good location cent early located
Nice hotel. Clean good staff. A little mix up with phone charges, but the manager fixed it
for Familiesby A verified traveler from San Jose, CA
Family Friendly Hotel with Lots of AmenitiesPosted Jul 4, 2014
Pros: The staff is friendly and helpful. That made our stay all the more enjoyable. The pool is great for families.
Cons: Internet access is pricey, at 300 pesos for 3 days. Breakfast buffet is pricey at 270 pesos per person.
Location: Mismaloya beach and Los Arcos snorkeling (pay local boatman $15pp for 1hr snorkeling) Vallarta Zoo Malecon, Oldtown Punta di Mita Sayulita
We were there for 7 nights. Overall, the room is clean and comfortable. Everything appears to be in working condition and functioning fine. Even though we were supposed to be in a 'garden-view' room, we were able to see part of the ocean from our balcony, so that is another plus. We were at the pool in the afternoon almost everyday, when the day is at its hottest. Great place to chill out with friends and family. Traveling with a 2 year old, we brought a lot of yogurt/milk for our infant and we needed extra space in the fridge. The hotel staff provided an extra fridge at no extra cost! One time while the housekeeper was cleaning our room while we were in there (with our permission of course), she made a bunny out of towels for our toddler. The bell boys were very helpful in providing directions and also prices for taxis around town. They also called the taxis that they are familiar with to ensure that we always have a safe and enjoyable trip going to town or out of town.
for Everyoneby A verified traveler from Laredo, Tx. USA
Beautiful view of the beachPosted Jun 29, 2014
Good service and clean rooms. Good for families with kids
for Everyoneby A verified traveler from Brentwood Ca
Excellent HotelPosted Jun 28, 2014
Pros: clean,well kept friendly staff
Cons: the pool close at 9 which is way to early should be at least 10 but 11 would be better
Location: if you stay here you have to eat least once eat breakfast at the marina at a place called the coffee cup The ool
This was an excellent well kept hotel within easy walking distance of the marina
for Everyoneby A verified traveler from san jose, CA
Very nice hotel and nice beach view.Posted Jun 26, 2014
Went to puerto vallarta for vacation never thought that i was getting such a good and fancy hotel great stay.
by A verified traveler
Nothing was outstanding but nothing was horriblePosted Jun 23, 2014
Pros: The pool. The location. Close to the airport and easy to get around.
Cons: The front desk staff's attitudes and service.
Location: Bus is super easy to take and a taxi ride doesn't cost much. Minutes to downtown where you can take water taxis across the bay.
The hotel overall was a bit tired and very outdated looking and the front desk staff that checked us in and out were both very unpleasant experiences. We had requested to be placed in rooms near the two other families that we were traveling with but that didn't happen. So we went back down and requested a room change. The front desk attendant appeared very annoyed and didn't even smile at us and she ended up putting us on the same floor as our friends but right across from the ice machine room. The front desk attendant that checked us out was just as unpleasant if not worse. When we requested a late check out, similar to our friends, she doubled the amount that our friends were being charged for the late check out. When I pointed it out she got a scowl on her face and said that they were checking out at 2pm, when in fact they were approved to check out at 4pm. I have to say that the first and last impressions are super important and I would think that a hotel company like the Marriott would know this and train their staff to ensure that their guests were leaving with a smile versus a bad taste in our mouths. Such a disappointing way to end a nice vacation The rest of our stay was fine. Pool was great, restaurants were fine. If you want a decent margarita here, go to the lobby bar. Nothing to write home about but nothing that was horrible.
Comment from Hotel Management
Jun 28, 2014 by Demetrio Maduro, Hotel Management
Dear guest, I want to thank you for taking the time to share with us your comments regarding your stay; for us it is very important to have feedback from our guests as this is an important tool that allows us to improve the service we provide to you. I am very concern to hear about the inconveniences that you experienced at our Front Desk, which I have already brought to the attention of our Front Office Manager in order for her to take all the needed actions to make sure that this type of situation does not occur again as our main objective is that you, our guests, always enjoy the time spend here. I sincerely hope to see you coming back once more. Kind regards, Demetrio Maduro General Manager
for Everyoneby A verified traveler
Nice hotelPosted Jun 20, 2014
It's a very nice hotel . But everything is so expensive far away from shopping stores