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Reviews of Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 314 out of 614 reviews" "
Rating 8 - Good. 166 out of 614 reviews" "
Rating 6 - Okay. 72 out of 614 reviews" "
Rating 4 - Poor. 34 out of 614 reviews" "
Rating 2 - Terrible. 28 out of 614 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
Stayed 6 nights in May 2024
Response from Samuel Castellanos on May 14, 2024
Dear guest,Thank you for sharing such a long and detailed review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our lovely Preferred Club 2 Bedroom Villa, great restaurants, swimming pools, options for children, and areas. Thank you for your recommendations and be sure that we are working in the areas that you mentioned. We really hope that you and your family please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Samuel Castellanos on May 7, 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Stayed 6 nights in Apr 2024
Response from Samuel Castellanos on May 3, 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy read that you the friendly attention of our staff in the different areas and property condition. Thank you for your review and we hope you please decide to come back.Warm regards,

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Samuel Castellanos on May 2, 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
Stayed 3 nights in Apr 2024
Response from Samuel Castellanos on Apr 29, 2024
Thank you for your comments, it help us a lot to improve our service. Best regards,

10/10 Excellent

Syahirah

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
Stayed 4 nights in Apr 2024
Response from Samuel Castellanos on Apr 29, 2024
Thank you for your comments, we are glad to know that you enjoyed your stay.

4/10 Poor

Joshua

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a great trip for the cost.
Stayed 4 nights in Mar 2024
Response from Samuel Castellanos on Apr 25, 2024
Dear Joshua, thank you for your comments, we really appreciate your feedback, it helps us a lot to improve our service.

10/10 Excellent

Noralda

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place , bye the beach
Stayed 3 nights in Apr 2024
Response from Samuel Castellanos on Apr 22, 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked our beautiful facilities, and lovely beach area. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

Ingrid

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Samuel Castellanos on Apr 19, 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Francisco Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Samuel Castellanos on Apr 11, 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope you please come back for another great vacation.Warm regards,

8/10 Good

Seungmi

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
Stayed 3 nights in Mar 2024
Response from Samuel Castellanos on Mar 11, 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family friendly resort in the Mexican Caribbean, we are sorry for the inconveniences and be sure that the well being of all our gests is our priority. We are to read that you liked our swimming pools and the friendly attention of our staff. Thank you so much for your review and we hope you please return so we can have the chance of provide you the excellent vacation that you deserve. Warm regards,

10/10 Excellent

Vincent

Stayed 6 nights in Feb 2024
Response from Samuel Castellanos on Mar 25, 2024
Dear guest,Thank you for sharing your review of your fantastic experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 Excellent

Viktoriya

Traveled with partner
Delicious food, beautiful location
Stayed 8 nights in Feb 2024
Response from Samuel Castellanos on Mar 1, 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you enjoyed our delicious food and beautiful vacation inside a gated community. Thank you for your review and we hope yo please have the honor of receiving you again.Warm regards,

10/10 Excellent

Kaitlin

Stayed 4 nights in Feb 2024
Response from Samuel Castellanos on Mar 20, 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

changkai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on Jan 15, 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your words and we are deeply sorry for the inconveniences. We can confirm that our main goal is provide a fantastic experience to all our guests and we work very hard for it. Please receive our apologies and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Theresa

Traveled with family
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
Stayed 4 nights in Jan 2024
Response from Samuel Castellanos on Jan 10, 2024
Dear guest,Thank you for sharing the review of your experience of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry for the inconvenience and please be sure that this not represent our high standards of quality that we follow that we follow in all our areas. Please be sure that we are working in the opportunity areas you mentioned and we hooe you please decide to give us another chance of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Good

Meghann J

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on Jan 10, 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your review and please be sure that our main goal is provide a fantastic experience to all our guests and we work very hard about it. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Nestor, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on Jan 8, 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

SUONGSUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Samuel Castellanos on Jan 2, 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we hope you please return so we can provide you again another fantastic experience.Warm regards,

8/10 Good

Micheal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great, beach was ok, to much seaweed and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.
Stayed 7 nights in Dec 2023
Response from Samuel Castellanos on Dec 29, 2023
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. Please, we appreciate your review and be sure that our main goal is provide a fantastic experience to all our guests, your feedback help us to improve our service. We are looking to keep our beach beautiful for all our guests. Thank you for your review and we hope you that you please come back so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Joel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful
Stayed 7 nights in Dec 2023
Response from Samuel Castellanos on Dec 26, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your overview since allow us to improve our service. Thank you for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards,

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Samuel Castellanos on Dec 26, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

Pasquale

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.
Stayed 6 nights in Dec 2023
Response from Samuel Castellanos on Dec 21, 2023
Dear guest,We really appreciate your give us such a long and detailed review of your stay at our all-inclusive resort in the Mexican Caribbean. The feedback of our guests is very important for us and please, be sure that we are always working to improve our service. All our staff is working in the opportunity areas you mentioned, and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Good

Vasuki

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Unsafe property the units balcony door and the room entrance door when you open front door slam no time cut your arm off because so windy beach close to the resort. They can consider some kind of stopper or slow closing arm to the door actually we had a incident crush one of our thumb nail cut off and start to bleed. Staffs are not useful on that situation
Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on Dec 22, 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry and we can confirm that the complete safety and well being of all our guests is our top priority. We are deeply sorry for the inconvenience and we really hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Sukruetai, North Las Vegas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort good service. A lot of restaurants Big swimming pool.
Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on Dec 20, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our restaurants, big swimming pools and good service. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

2/10 Terrible

Brandon

Stayed 5 nights in Dec 2023
Response from Samuel Castellanos on Dec 20, 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your experience with us and we can confirm that our main goal is provide a great stay to all our guests. We hope you please decide to give us the opportunity of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Good

Puvitharan

Stayed 6 nights in Dec 2023
Response from Samuel Castellanos on Jan 2, 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

2/10 Terrible

Cody Max

Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on Dec 13, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay and we can confirm that our main goal is always provide a fantastic experience to all our guests. Thank you for your review and we hope you please decide to give us another chance of receiving you again, so we can provide you the excellent vacations that you deserve.Warm regards,

2/10 Terrible

Francois

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy with the construction next the resort. I did not find the place clean nor the staff helpful.
Stayed 7 nights in Dec 2023
Response from Samuel Castellanos on Dec 13, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and we always recommend our guests contact our team here in destination for any problem or situation. Our main goal is always provide a fantastic experience to all our guests. We hope you please decide to return, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Clint

Stayed 4 nights in Dec 2023
Response from Samuel Castellanos on Dec 27, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on Dec 13, 2023
Dear guest,Thank you for sharing the review of your vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you enjoyed your stay with us and we really hope to have the honor of receiving you again.Warm regards,

6/10 Okay

Jorge E

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Hit or miss on how the staff treats you
Stayed 3 nights in Nov 2023
Response from Samuel Castellanos on Nov 28, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, thank you for your comments and we will work in the opportunity areas you mentioned. We hope you please decide to return so we can provide you the excellent vacation that you deserve. This is your home in the Mexican Caribbean.Warm regards,

10/10 Excellent

Rajeh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good. Kids pool fantastic.
Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on Nov 27, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our good food and fantastic kids pool. Thank you so much for sharing your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Excellent

Vicente

Stayed 5 nights in Nov 2023
Response from Samuel Castellanos on Dec 5, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your experience at our all-inclusive resort and we hope to have the honor of receiving you again.Warm regards,

8/10 Good

Pontus

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very nice rooms. Pool area is very varied with something for everyone. Beach had some pretty large waves and the water was full of sea grass. Food was average at best - French restaurant by far the best. How can a Mexican restaurant in Mexico be no more than average? All drinks were watered down. Sparkling wine and wine in general was ok and tequila was good but not really sure it actually was the right tequila in the bottle. Even the beer on tap was watered down -absolutely awful. Like they had beer syrup and mixed it with almost flat sparkling water. In total, not worth the money.
Stayed 4 nights in Nov 2023
Response from Samuel Castellanos on Nov 13, 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. The feedback of our guests is very important for us and be sure that we are working in the areas you mentioned, so all our guests enjoy wide sandy beach, as well our delicious food an drinks. We hope you please decide to give us another change and you return for another great vacation.Warm regards,

4/10 Poor

Khalil

Disliked: Cleanliness, property conditions & facilities
The resort will not honor my previous agreement I bought using Expedia. They put us in an infiroor room and admited it. To give us what ee paid for they rrwuested mote money. Too unethical and a bit illegal. I would never go there and will advise my friends to avoid this place.⁷
Stayed 3 nights in Nov 2023
Response from Samuel Castellanos on Nov 8, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you did not liked your experience with us. In our system appears that you stayed in one of our Junior Suite Pool View as you booked.Please, be sure that our main goal is always provide a fantastic experience to all our guests. We are deeply sorry to read that you did not liked your stay with us and we hope you please give us another chance of receiving you so we can provide you the amazing vacation that you deserve.Warm regards,

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff like Omar at the pool or Ester kept our room spotless. Definitely we’re going back
Stayed 4 nights in Oct 2023
Response from Samuel Castellanos on Oct 16, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us thanks to our friendly staff in the different areas and we hope to have the pleasure of receiving you again.Warm regards,

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with plenty of stuff for the whole family to do from young kids, teens, and adults. Beds were a little uncomfortable but everything else was great. Some restaurants were better than others but plenty of options.
Stayed 4 nights in Oct 2023
Response from Samuel Castellanos on Oct 16, 2023
Dear guest,Thank you for sharing the review of your family vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. The review of our guests is very important for us and we are always looking to improve our service. Thank you for your review and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Jaclyn Beaudreau, Gilbert

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! The 7 & 8 year old had the best time. Best kid friendly family resort.
Stayed 5 nights in Oct 2023
Response from Samuel Castellanos on Oct 16, 2023
Dear guest,Thank you so much from the bottom of our hearts for sharing the review of your lovely family vacation at our all-inclusive and family-friendly vacation in the Mexican Caribbean. We are very happy to read that you and your children liked your experience with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Fernande

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean. I felt safe Everyone were friendly and approachable!!! Most of the drinks tasted watered down which I didn’t like at all!!!
Stayed 4 nights in Oct 2023
Response from Samuel Castellanos on Oct 11, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our location inside a gated community, friendly staff, and service. We will work in the areas you mentioned. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Steve, Phoenix

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I went on a father/son trip for his Fall Break, he is 8yrs old. I highly recommend this resort for families, couple's and solo travel. The resort was immaculate you will not be disappointed. The resort had 24hr Ice Cream at Dolce. The restaurants were never crowded, great drinks poolside. If you’re looking to go into Cancun proper, it will take you 45 minutes. The resort is not to be missed. You won’t be disappointed.
Stayed 7 nights in Sep 2023
Response from Samuel Castellanos on Oct 9, 2023
Dear guest,Thank you so much for sharing the review of your lovely family vacation with your son at our all-inclusive and family friendly resort in the Mexican Caribbean during Fall Break, we are happy to read that you liked our restaurants and service. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Juan, humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Samuel Castellanos on Oct 9, 2023
Dear guest,Thank you so much for sharing the review of your stay with us, we are more than happy to read that you liked your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our attentive staff and warm service. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

8/10 Good

Kenneth

Stayed 3 nights in Sep 2023
Response from Samuel Castellanos on Oct 23, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Devri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons The check in was a little lackluster. No true line area and you had to keep checking back. I didn’t feel like I was a truly welcomed guest either. Also staff would not say hello or greet as other resorts would. I always spoke first. Our room was on the main floor so we heard the outdoor entertainment as well as anyone turning the corner from the check in/lobby area. Lastly, since the resort is so large, there should be better signage. Yea I know there is an app, but simple signs elevated could work as well. Pros The beaches were beautiful and clean. The rooms were large and bathrooms were amazing. The kiddie pools were great for my daughter and there was plenty of space between families. Food was pretty good. Overall it was a nice resort.
Stayed 4 nights in Sep 2023
Response from Samuel Castellanos on Sep 28, 2023
Dear Devri, thank you for sharing your comments we really appreciate them. We hope that you can return soon to provide you with the service that you deserve.

2/10 Terrible

Marlen

Stayed 6 nights in Sep 2023
Response from Samuel Castellanos on Oct 16, 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and be sure that we are working always in improve our service. Thank you for your review and we hope you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

2/10 Terrible

john

Stayed 8 nights in Sep 2023
Response from Samuel Castellanos on Oct 16, 2023
Dear guest,Thank you for sharing the review of your experience with us, we are deeply sorry to know that you did not like your stay wit us and we hope that this answer can restore your trust in us, we are always looking to improve our service. We hope you please give us another chance of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Zhanna

Traveled with group
Liked: Amenities
Very poor choice of food
Stayed 9 nights in Sep 2023
Response from Samuel Castellanos on Sep 26, 2023
Dear guest,Thank you so much for sharing the review of your very nice vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked our delicious food and we hope to have the pleasure of receiving you again.Warm regards,

8/10 Good

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Samuel Castellanos on Sep 21, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to know that you liked your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with all the weddings going on there was plenty of space to be else where do you didn’t feel like you were on top of people. The staff, drinks food just everything was perfect! We will be returning! We didn’t have any problems with mosquitoes at all My only minor complaint is all the restaurants were all pretty toasty but kind of comes with the territory our rooms were nice and cold!
Stayed 4 nights in Sep 2023
Response from Samuel Castellanos on Sep 19, 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked your experience thanks to our attentive staff, and comfortable suites. We will work in the areas you mentioned and we really hope that you return for another great vacation.Warm regards,

8/10 Good

thomas r, Allentown

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to take the family for a vacation. Modern, a lot of amenities that cater to kids.
Stayed 4 nights in Sep 2023
Response from Samuel Castellanos on Sep 18, 2023
Dear guest,Thank you so much for sharing the review of your great family vacation at our all-inclusive resort in the Mexican Caribbean. We are very happy to read that you liked your stay with thanks to our modern facilities and lot of amenities for kids. We hope to have the pleasure of receiving you again.Warm regards,