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Reviews of Hôtel du Jardin by Les Lofts Vieux-Quebec

3.5 out of 5
Hôtel du Jardin by Les Lofts Vieux-Quebec
363, Boul. Charest Est, Québec City, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 628 reviews" "
Rating 8 - Good. 221 out of 628 reviews" "
Rating 6 - Okay. 53 out of 628 reviews" "
Rating 4 - Poor. 24 out of 628 reviews" "
Rating 2 - Terrible. 16 out of 628 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space. Easy check in. Very comfortable bed, and amazingly quiet on such a busy street. Loads of parking in a lot just around the corner.
Stayed 1 night in May 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Only the second time we have tried a self-service "hotel". It is a good concept that delivers value. The room amenities in the Hotel du Jardin were somewhat disappointing compared to the full kitchen in the Sonder we had stayed at immediately before - not even a kettle, we heated water in the coffee machine (which didn't have any coffee supplied). Good location, though - 12 mins walk from the station and 25mins to the old town.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent modern hotel with a classic twist. Check in process was smooth and easy! Great place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the room. Was very clean. The beds were so comfortable. The room was spacious. The bathroom got the job done. Did not see a single staff member - so if you were looking for any kind of service you'd probably have to make a phone call. Did not realize there was no parking. But there was a parking garage very close at a reasonable price.Would recommend. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Armand Loic on Apr 11, 2024
Bonjour Charlotte,Nous vous remercions de cette belle note attribuée à votre séjour et de constater que vous avez apprécié de séjourner parmi nous. Nous espérons vous revoir dans un de nos lofts prochainement.Cordialement,Armand, Lofts Vieux-Quebec

10/10 Excellent

Ludmilla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place. Love the self check!
Stayed 1 night in Mar 2024
Response from Armand Loic on Apr 11, 2024
Hi Ludmilla,We are very pleased to hear you find our accommodation convenient. It is also good to hear that our method of checking in is appreciated. We hope to have the chance of hosting you again in the near future!Kind regards,Armand, Lofts Vieux-Quebec

8/10 Good

Jean-Philippe

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
it was very nice. Super room and everything was great !
Stayed 2 nights in Mar 2024
Response from Armand Loic on Apr 11, 2024
Hi Jean-Philippe,We are glad to hear your enjoyed our room and that everything went smoothly. We thank you for taking the time to write us a review and we hope to have the chance that you stay with us again.Kindly,Armand , Lofts Vieux-Quebec

10/10 Excellent

Brendan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed not dealing with people. Rooms were clean and location was nice.
Stayed 1 night in Mar 2024
Response from Armand Loic on Apr 11, 2024
Hi Brendan,We are glad that you found the room clean and that the location was great for you and that our unique style of check in accommodated you. We appreciate your feedback and hope to have you with us again.Kindly, Armand, Lofts Vieux-Quebec

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, surprisingly spacious room, very clean and amenities stoked, love the high ceilings, definitely worth to back:)
Stayed 1 night in Mar 2024
Response from Armand Loic on Apr 11, 2024
Hi Sandra, Thank you for taking the time to give us a feedback. It is great to hear that you liked the amenities and that you found our room spacious. We hope that you will stay with us in the future so we can serve you well again!Kindly,Armand, Lofts Vieux-Quebec

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Armand Loic on Apr 11, 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at Hotel du Jardin. It was a pleasure to have you as our guest, and we hope your experience with us was nothing short of exceptional.

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joy C, Responsable Expérience Client on Mar 9, 2024
Bonjour Sophie, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !

4/10 Poor

Muhammed

Stayed 1 night in Feb 2024
Response from Armand Loic on Apr 11, 2024
Hi Muhammed,Thank you for writing us a feedback. We would like to know in great details why we didn't get a perfect score and what we could do to make your experience better for your next stay. Please feel free to contact us again.Kind regards,Armand, Lofts Vieux-Quebec

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joy C, Responsable Expérience Client on Feb 20, 2024
Il nous fait plaisir d'apprendre que vous avez apprécié votre séjour.

6/10 Okay

Yanick

Stayed 1 night in Feb 2024
Response from Joy C, Responsable Expérience Client on Feb 20, 2024
Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous.

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from Joy on Feb 1, 2024
We are thrilled to hear you enjoyed your stay! We thank you for taking a moment to share your experience and we hope to have the pleasure of hosting you again.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joy C on Jan 29, 2024
Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour ! La satisfaction de nos clients est de la plus haute importance pour nous.Nous espérons vous accueillir à nouveau prochainement.

6/10 Okay

Marissa

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joy C on Jan 23, 2024
We are sorry to hear that your stay did not meet your expectations. We would appreaciate hearing more about what we could have done to make your stay an unforgettable one. Please do not hesitate to contact us. Our team would appreaciate your feedback.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Les Lofts Vieux Québec on Jan 21, 2024
Merci d'être resté à l'hôtel du Jardin!

10/10 Excellent

France

Things were perfect for us including the geographic situation .
Stayed 2 nights in Jan 2024
Response from Joy C. on Jan 22, 2024
We are thrilled to hear you had a great stay! We look forward to having you among us again soon.

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mylene Soucy - Directrice de la Réception on Dec 13, 2023
Bonjour Patrick ! Merci de nous avoir partager votre évaluation. Nous sommes heureux de voir que vous avez apprécié séjourner parmi nous. Nous espérons avoir réussi à vous convertir et pouvoir maintenant vous compter parmis nos fidèles ;) Au plaisir de vous accueillir de nouveau!

8/10 Good

karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mylene Soucy - Directrice de la Réception on Dec 13, 2023
Bonjour Karina! Merci d'avoir pris le temps de noter votre dernier séjour :) Au plaisir de vous compter de nouveau parmis nous !

10/10 Excellent

Sabrina

Stayed 1 night in Nov 2023
Response from A on Dec 30, 2023
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 20 locations in Quebec City! Ariane - The Lofts team

8/10 Good

Benoit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lofts Vieux Québec on Oct 23, 2023
Cher Benoit,Merci d'avoir pris le temps de partager votre évaluation avec nous. Nous sommes ravis que votre expérience ait été positive avec une note de 8 sur 10. Si vous avez des commentaires spécifiques sur ce que vous avez apprécié ou sur des aspects que nous pourrions améliorer, n'hésitez pas à nous les faire savoir. Nous espérons vous accueillir à nouveau à l'avenir.Cordialement,

10/10 Excellent

Hemeak, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights with my wife, we enjoyed our stay. Would come again.
Stayed 2 nights in Oct 2023
Response from Lofts Vieux Québec on Oct 23, 2023
Dear guest,Thank you for choosing to stay with us at Hotel du Jardin. We are pleased to hear that you and your wife enjoyed your two-night stay. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything specific you loved about your stay or any suggestions you have, feel free to share. We look forward to the opportunity to welcome you again in the future.Best regards,

8/10 Good

Ginette

Stayed 2 nights in Oct 2023
Response from LVQ on Nov 4, 2023
Bonjour Ginette,Merci pour cette généreuse note!Au plaisir

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern property in an older building. Being in downtown, parking will be a problem. however if one walks or rides the city transit, it's an ideal location. Many major QC bus routes go by the hotel and one can reach many tourist locations without driving. The rooms are in the style of an AirBNB; bring your own toiletries, but towels are provided and a generous supply at that. I'd stay here again if I return to QC.
Stayed 6 nights in Sep 2023
Response from The LVQ Team on Oct 12, 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lofts Vieux Québec on Oct 27, 2023
Chère cliente,Nous sommes ravis de voir que votre séjour a été parfait. Merci beaucoup pour votre évaluation de 10 sur 10 !Cordialement,Lofts Vieux-Québec

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The LVQ Team on Oct 12, 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stay in Quebec City
Without a front desk, check in is not so easy. You have to push a buzzer since I didn’t receive an email with a code. The voice that responds is French. It takes awhile and then you finally get someone who speaks English who lets you in. There is a person that sits at the desk when you get in who was able to look up our reservation and give us our room. The hallways to the rooms are all black (floors, ceilings, and walls) and very narrow with very poor lighting. You feel like you are walking through a Halloween experience! The room was good size with a comfortable bed. The bathroom was large with a nice shower but there are no shelves in the shower so no where to put soap or shampoo other than the floor. Just a little odd overall.
Stayed 1 night in Oct 2023
Response from LVQ Team on Oct 12, 2023
Dear guest, We are glad that you appreciated how well accommodated and situated our loft is. We are very sorry to hear about the different things you were not happy about. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean and confortable beds.
Stayed 2 nights in Sep 2023
Response from The LVQ Team on Oct 12, 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 Excellent

ravindranath

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Lofts Vieux Québec on Sep 5, 2023
Dear valued client,Thank you so much for taking the time to rate our services with a perfect score of 5/5! Your feedback means a lot to us, and we are thrilled to hear that you had such a positive experience with our team.If you ever have any specific comments or suggestions in the future, please don't hesitate to share them with us. Your input helps us continuously improve and exceed your expectations.Once again, thank you for your excellent rating, and we look forward to serving you again in the future.

4/10 Poor

Jiabei

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel hallway is very dark. The room is very basic with no refrigerator. The bathroom is small with no place to put soap or shampoo. Hotel is located some distance away from downtown attractions.
Stayed 1 night in Sep 2023
Response from Lofts Vieux Québec on Sep 5, 2023
Hello,We appreciate your feedback about the hotel. While we strive to offer comfortable accommodations, we understand that not having a refrigerator and limited bathroom storage may be inconvenient. We will consider these suggestions for future improvements.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
The property was basic but nice. The front desk staff were helpful.
Stayed 2 nights in Aug 2023
Response from LVQ Team on Sep 3, 2023
Hello, We are glad that you appreciated your stay with us. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly, LVQ Team

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen to the reviews on this one … it’s a great concept with poor execution. Couple of things to know: the hallways are black. The floor and ceilings are black. It’s jarring and weird. On the first night a portion of my bed frame literally fell down. I alerted management and was entirely ignored, which was weird because they responded super fast when needing an updated credit card. We were not supposed to have housekeeping for the three days we were there, they literally said “we don’t come in when you’re there” - which I prefer - yet on Day 2 I was awoken to a strange man from housekeeping pounding my door with his fist like the police. He then attempted to open my door, shaking it back and forth. If not for the deadbolt he would have come right in, scaring the crap out of my son. He never did identify himself as loft staff. As a woman alone with a child, this was terrifying. The peep holes are blurry, the hallways are pitch black and listening to someone try to force entry was awful. The 1st floor is much nicer than the 4th floor - the 4th floor has a hospital smell in the rooms. The sinks barely drain, the towels are literal sandpaper. No microwave which is totally weird, I can’t remember the last hotel I was in that didn’t have a microwave. Yes it’s cheaper than the surrounding options, and there’s a reason for that.
Response from Armand on Aug 31, 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. We take your comments seriously and will use them to improve our guest experience. We appreciate your insights and hope to have the opportunity to provide you with a better stay in the future.Best regards,Armand

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and awesome service. Not a lot of amenities. Couldn’t work the television
Stayed 1 night in Aug 2023
Response from Armand on Aug 31, 2023
We are sorry about that inconvience and hope you enjoyed your stay.Best regards,Armand

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique. Very spacious room.
Stayed 1 night in Aug 2023
Response from Armand on Aug 31, 2023
Thank you for the kind review.

10/10 Excellent

Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 2 nights in Aug 2023
Response from Armand on Aug 31, 2023
Thank you for the kind review.

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Les Lofts Vieux Quebec on Aug 3, 2023
Bonjour,Nous sommes ravis que vous ayez passé un agréable séjour à l'hôtel du Jardin! Si vous pouviez prendre un moment pour nous en dire plus sur vos aspects préférés de votre séjour, cela nous aiderait à améliorer encore nos services.Cordialement

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient.
Stayed 1 night in Jul 2023
Response from Les Lofts Vieux Québec on Aug 3, 2023
Hello,Thank you for your feedback! We're glad to hear that you found our hotel clean and convenient. Your satisfaction is our priority, and we appreciate your positive comments. If you have any further comments or questions, please don't hesitate to reach out to us. Thank you for choosing Hotel du Jardin!

2/10 Terrible

Dean

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the most economical hotel in Quebec city. The room is dirty, and full of mold smell. Sheets came with dirty marks, hairs. Bathroom is tiny. No closet for clothes, no refrigerator, no microwave, no table... By the way, you will have to pay extra if the number of persons does not match with your registration. I booked a room with two queen beds for my family of 4. The listing obviously states "sleep 4" which did not bother me to change the number of persons. When I checked in, they asked me to pay $80 more because the kids were not in the booking. Adding all up, the cost was so expensive for a low-quality hotel. I have not seen this situation in US. In sum, it is ok if money saving is your only factor. If you need convenience, stay away. Not worth to stay.
Response from Team LVQ on Jul 21, 2023
Hi Dean,We are very sorry about the inconveniences during your stay. We will take your comments in note and see what we can do to make it better.

6/10 Okay

Olivier

Stayed 1 night in Jul 2023

6/10 Okay

Anna, Scarborough

Disliked: Cleanliness
Parking is not included, parking lot is not paved, daily rate of $18, concierge unavailable at nights and they gave incorrect information about nearby convenience store. Drove to convenience store provided by concierge at 11pm on a saturday evening and when we got there it was closed!
Stayed 2 nights in Jun 2023
Response from Les Lofts Vieux Quebec on Jul 21, 2023
Hello,Thank you for sharing your experiences with us. We take your comments into account.Kindly

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay. Cute, clean hotel. Friendly staff. Great location. Lots of walkable restaurants nearby & walkable to old town quebec city too. Would stay here again!
Stayed 2 nights in Jun 2023
Response from Lofts Vieux-Québec on Jul 21, 2023
Hello,Thank you for leaving us a comment. We are happy to know that you had a good stay at Lofts Vieux-Quebec.Kindly -

10/10 Excellent

Petrus Wilhelmus

Stayed 1 night in May 2023
Response from LVQ Team on Jun 18, 2023
Thank you for this amazing review!

8/10 Good

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities
Great place at affordable price
Stayed 1 night in May 2023
Response from Armand Loic on May 24, 2023
Thank you for your stay and we hope too see you soon!Team LVQ

10/10 Excellent

DMITRY, KANATA

Liked: Cleanliness, staff & service
This is a very modern, renovated and clean hotel. Good location. We loved the place. The only disadvantages were the poor noise insulation, access to electrical outlets and there is no hair dryer. We recommend this place.
Stayed 3 nights in May 2023
Response from Armand Loic on May 24, 2023
Thank you for your stay and we hope too see you soon!Team LVQ

10/10 Excellent

Aimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lily - LVQ on May 14, 2023
Bonjour Aimie,Merci d'avoir pris le temps de nous donner une note. Nous sommes heureux que vous ayez apprécié votre séjour chez nous. Si vous avez des suggestions pour améliorer notre service, n'hésitez pas à nous en faire part. Nous espérons vous revoir bientôt dans l'un de nos 20 établissements dans la ville de Québec !

10/10 Excellent

Michel

Stayed 1 night in Apr 2023
Response from Lily - LVQ on May 14, 2023
Bonjour Michel,Merci d'avoir pris le temps de nous donner une note. Nous sommes heureux que vous ayez apprécié votre séjour chez nous. Si vous avez des suggestions pour améliorer notre service, n'hésitez pas à nous en faire part. Nous espérons vous revoir bientôt dans l'un de nos 20 établissements dans la ville de Québec !

10/10 Excellent

Simon

Stayed 1 night in Feb 2023
Response from liza r. on Feb 28, 2023
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ayez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 18 établissement dans la ville de Québec ! Liza R.agente en service et à la clientèle

8/10 Good

Carole-Anne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to INRS. Outdoor parking and good restaurants nearby. Room decor was lovely.
Stayed 2 nights in Feb 2023
Response from Team Lofts on Feb 24, 2023
Thank you for your comment.We are happy to learn that you have enjoyed your stay with us. Please, do not hesitate to share your constructive comments with us in hopes to improve our services.