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Reviews of Eurostars Hacienda Vista Real Hotel

3.5 out of 5
Eurostars Hacienda Vista Real Hotel
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 255 out of 673 reviews" "
Rating 8 - Good. 259 out of 673 reviews" "
Rating 6 - Okay. 105 out of 673 reviews" "
Rating 4 - Poor. 37 out of 673 reviews" "
Rating 2 - Terrible. 17 out of 673 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

8/10 Good

YVONA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!
Stayed 7 nights in Jan 2020

4/10 Poor

Ray, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It would be a 0 star if I could but their cleaning lady was pretty awesome. Atleast we had a clean room each night. Very old and uncomfortable mattress, very old pillows that went pancake thin. We had cold water the first 3 of the 11 nights. The hot tube never worked the whole time, pool had dirty traps every day, empty bar that never was manned, very cool outside grill/cook area that was run down and broken. Their morning breakfast buffet had a good selection but it looked like the same stuff that was put out the morning before and just reserved. Over all the hotel looked like it used to be a great place back in the day and now its run down and half working. Even apon checking out the guy didnt care about us just saying very good.
Stayed 11 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The entrance of the property was very welcoming and nicely decorated. once we got to our room which was the biggest room that they had available we noticed water damage damage to door frames door that didn't close windows that didn't close all the way so mosquitoes were able to get into our room. Not all sliding doors to the patios locked so our room was unsecured. there was an ant hole in the wall there is ants in the room chip paint we use the shower we had no hot water the first day we were not notified by the staff but they were aware of the issue on our second and third day there the Wi-Fi internet was not working the breakfast options very good.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing is the amount of space. The walls are stained , the faucets yo showers are old and justy. The shower head broke on the 2nd night, they moved us 2 different rooms. Where the AC's weren't working.
Stayed 6 nights in Jul 2019

6/10 Okay

Lorena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the room didn’t flush very good and every time I went to the front office to get someone to come and help us because at one point it completely clogged, they said “Yeah I’ll send someone but no one ever came!” Very disappointing!
Stayed 3 nights in Jun 2019

10/10 Excellent

VictorG

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love thIs hotel, almost everything was perfect, and let me clarify the almost part, the people at the reception was amazing, Joshua went above and beyond to make sure our stay there was pleasant, we got there late afternoon and my family was hungry, and this is the almost part, the hotel doesn’t have a lobby, so you have to carry your luggage from the street to the front desk, and the hotel doesn’t have a restaurant either, nor a deli to order food at any time, but they do have one in the mornings for breakfast only, but the local restaurants delivered to your room and the prices were very affordable, is worth to mention that the people at the breakfast restaurant, were too amazingly polite and attentive, the pool was kind of small compared to all the other hotels here at the Cancun area, but it was never too crowded and my grandkids had a wonderful time ( so did I ) So the downside. 1- no lobby 2- no restaurants Everything else, AMAZING
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great room so much better than I expected. we got to eat breakfast pool side and beautiful views
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
was ok nice service. very good staff, hotel out zone the beach , security very well .
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, big, good service, delicious breakfast
Stayed 5 nights in May 2019

8/10 Good

Max, Barry, UK

Traveled with partner
Liked: Staff & service, property conditions & facilities
Quiet hotel in a residential area, lovely pool & staff, with a great room, could do with a restaurant or bar to liven things up a little, loads of local wildlife to see (iguanas, agoutis, coutis), but bit of a mosquito problem due to lake on adjacent golf course - take lots of repellent! Overall an enjoyable place to stay with decent buffet breakfasts included 😎
Stayed 15 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
The property was beautiful The room we had was just ok. Shower drain was slow and backed up. Only was there for one night so wasn’t a huge deal
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Too much construction going on but overall I liked the property. Did not like that I did not ask to have my room cleaned and someone when in to clean it. Felt my privacy was invaded
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, very kind and helpful, always with a smile. Honestly it was one of the best experiences I’ve ever had out of my country. Had a blast!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff. Quality of accommodations were excellent!
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you have transporstion. We loved the big rooms but understand why people would avoid the lower level because of noise and occasional odors. I asked for the upper level and the rooms where spacious and beautiful (old style Mexican which we love). Breakfast was just ok but really we werent expecting much because of all the bad reviews.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Stayed 9 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
No hot water to shower. The pool is old and not kept up. The jacuzzy was dirty and the water was cold
Stayed 7 nights in Dec 2018

10/10 Excellent

Colleen, Redondo Beach CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to get out of the hotel zone and find some quiet but be close enough, this is a perfect place. We specifically chose this place to get sleep and it was very quiet, beautiful and nice. The rooms are clean and exactly as you see, not trendy, more old school mexico. The breakfast was a huge buffet choice and all was delicious. You will need to taxi to get anywhere, and the entrance to the lobby was confusing. The street just ended and you get out.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for old school mexican type resort without all the crowds of an all inclusive this is it . Great location along HardRock golf course and close enough to Playa's 5th ave to make it a 15 minute walk
Stayed 1 night in Nov 2018

10/10 Excellent

mangirdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Nov 2018

8/10 Good

mangirdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks like 5 star
We like so much this hotel, only need to look more for the swiming pool, I mean you need to clean. Breakfast good and location is in very beautiful place.
Stayed 4 nights in Nov 2018

4/10 Poor

Gerry

Disliked: Property conditions & facilities, room comfort
No elevator and needs updating with issues.
The room had ants which got into everything, clothes, crawling on my iPhone and even the hidden zip locked candy. Add a leak from the ceiling ( possible air conditioning) through the ceiling and onto anyone who sat on the toilet, with water on the floor. The next day they moved us to another room with no special needs or care and though the room didn’t have ants or a leak above the toilet, it had no shower curtain nor a working TV. Both items pointed out and only the curtain was added. The breakfast was good with no complaints. This was not a good stay as the other 6 hotels we stayed at just prior to this one. The on-site manager could only say sorry and did nothing to try and keep guests happy. What a huge pain in having to pack up and move the next day after our arrival. We were planning on booking a third night after we arrived, however cancelled that the very next morning. One bad night was soon to be two.
Stayed 2 nights in Oct 2018

6/10 Okay

Claudio, Davenport Florida

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Upon arriving at the hotel you enter a gated residential neighbourhood and when you approach the hotel it looks absolutely beautiful.....wonderful trees and garden and golf and a little lake. After that we saw a limited number of negative things in this hotel: the hotel looks abandoned for a long time, So the bar in the pool always closed The pool is not cleaned, The spa and the gym has no aircon and no lights, Wonderful breakfast in the morning and no dinner or lunch. The rooms are huge with old Mexico furniture but with air conditional and good wi-fi but we had a problem in our bathroom from the ceiling leaking water from the light and the toilet didn`t work. Humidity inside the bath and inside wardrobe staff was very friendly This hotel has potentially need of renovation.
Stayed 3 nights in Aug 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. The housekeeping cleaned the rooms every day and always put new towels, made the beds, and would leave two bottles of water every day. The workers at the service desk were always helpful and gave us so much information as to how to get around the city, and would help us order a taxi whenever needed. Great place to stay!
Stayed 5 nights in Jul 2018

4/10 Poor

LoliannaRodrigu, Houston

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bed was horrible .. had a connecting door .. to another rom .. was very loud I could here everything going on everywhere.. Staff did not tell me nor did Expedia that there would be a $20 per night to stay tax through the government I’m not sure if that’s true I need to speak with someone from Expedia regarding that but I had to pay an additional $60 after the fact and I was never a mention of front on here or at the hotel
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel suite!
Great hotel suite, great staff, great price, helped with tours, food and taxis. Pool could use updating.
Stayed 1 night in Jul 2018

6/10 Okay

ian, Belize

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
The place is different from the last 4 or 5 years ago since I stayed there. It is really run down, the beds are not as advertised on the booking. It smells old. I am very disappointed of the place. Another reason, the hotel is in a private property not belonging to the hotel,and security have no P.R. and don't care whether you have a reservation.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast buffet, very warm place Was a great experience
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with full breakfast.
Stayed 5 nights in Jun 2018

8/10 Good

Demetre

Liked: Cleanliness, staff & service
Pleasant
Big bang for the money
Stayed 9 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2018

6/10 Okay

Sasha

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel itself is beautiful, the rooms are nice but the bed was very uncomfortable almost like sleeping on a rock. We did not get anyone to clean our rooms the first couple of days except when we went to the front to ask for water, then they would send somebody. The pool was too dirty to swim in. It looks like it was once a very nice place but has just gone down hill with all the other hotel options near the beach. Breakfast was good.
Stayed 5 nights in Jun 2018

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff food is very good. A very beautiful and relaxing hotel located in Playacar. Very close to Pasro del Carmen and all of the excursions. I really recommend this place and for sure I will stay there again.
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst possible
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool hotel
l like their style. breakfast was always good. pool was dirty. staff was friendly.
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I enjoyed my stay very much. The staff was very kind and friendly, the rooms were clean and organized. The food was amazing. I really recommend this place to everyone.
Stayed 8 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget 5 star travel hotel
Very nice architecture. Small pool. Far from the beach if you want to walk to it. Surrounded by golf course. Poor choice for breakfest for this type of hotel, but enjoyed the fresh fruits. Would recommend for budget travel