Standard Room, Bathtub, Ground Floor (with air conditioner) | Bathroom | Bathtub, free toiletries, towels
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Reviews of Kambulum Nature Eco-Villas

2.5 out of 5
Kambulum Nature Eco-Villas
Carretera Federal KM 210, Chunyaxche, QROO

Reviews

6.0
Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 5 nights in Jan 2019

6/10 Okay

Peter, San Francisco

Liked: Cleanliness, property conditions & facilities
Hiding under the name of Green Hotel
First of all, Hotels.com should not call this Kambulum. No where will you find this name. They call themselves Green Hotel. Second, it is no where near where the map and Google show it. It is closer to km 223 on 307. It is right on the south edge of Tulum. There is a Pemex on the right and the dirt road to the hotel is 10 meters south on the left. There is a Green Hotel sign. There is a car repair place on the left side of the dirt road. The hotel is 100 meters on the dirt road on the left. We had a difficult time finding it since they didn't pick-up our first two calls. That said, the place is very quaint. There is a nice pool. The people are friendly. The owner gave us regular breakfast since the hotel reservation was only for continental. Service is slow. If you have a tour to meet early, don't plan on breakfast at 7 am as advertised. There is coffee. It is sort of an interesting place to stay, but miles from any beach. I will say again, don't book this hotel until the name and location are clarified. Local people have never heard of Kambulum. We stayed from Dec. 28-31 2014.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Name of the hotel and address are not correct
We staied in this hotel for 1 night, and it is very nice and very in the nature. Room are big and clean and are all in the typical maya style. Having said that the name of the hotel is green hotel and it is at km 26 (at the end of tulum, where there is a oil station on the left) not at 210km.
Response from Aleida Sánchez on Jan 24, 2018
Thanks a lot for your feedback

2/10 Terrible

erick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
un hotel bastante malo, no había agua caliente en el baño, lleno de moscos y arañas que no te dejaban dormir, el desayuno era nada mas rebanadas de mango cafe y pan tostado, el aire acondicionado era un ventilador que no te deja dormir por el ruido. en general muy mal hotel, nuestra estancia eran tres noches pero decidimos movernos de hotel al día siguiente. muy mal experiencia.
Stayed 3 nights in May 2018
Response from Jair on Jun 11, 2018
Hola Erick, Lamentamos mucho hayas tenido una mala percepción de Kambulum; queremos asegurarte que tus comentarios nos permiten ver en que aspectos mejorar y estamos encantados de hacerlo. Es por ello que hemos redefinido nuestra forma de atender a los huespedes y nos encantaria recibirte de nuevo en un futuro cercano para que experimentes una nueva experiencia.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

marie

Liked: Staff & service
établissement sympathique
Très joli jardin, piscine sympa. Accueil agréable et personnel à l'écoute. Le gros problème de ce logement et le bruit provenant des autres résidents. Il n'y aucune isolation entre les "cabanes" et la moindre discussion, le moindre mouvement est audible ! Dommage ! Autre inconvénient, il est très difficile de le trouver, même les taximens n'arrivent pas à y conduire les futurs résidents.
Response from Aleida Sánchez on Jan 24, 2018
merci beaucoup pour les commentaires