Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Rooms rough; location rougher.

Posted Jul 25, 2014
Pros: It was not expensive.
Cons: Provide food and shelter for the 50 or so homeless people living in the four-square-block surrounding area.
Location: We went to a Hunan restaurant about two blocks away (only place that close). My Chinese wife raved over the authenticity, and I loved the place.
We had two rooms for four adults (and an infant). The rooms are small and a little musty/smoky smelling, even in the non-smoking rooms. One of the rooms was missing a bathroom door, removing all sense of privacy from any non-trivial bathroom act. The other had a nasty, collapsing couch with a thin cloth draped over it, reminiscent of retro adult movies I've never watched. The staff were nice and helpful. The location puts you on the fringe, with a lot of homeless people occupying the streets. We saw a fight break out about two blocks from the hotel...apparently over a beer. The price is low--be sure your expectations are not too high. If you simply need a place to sleep and you are traveling alone or as a couple it might be okay.
2 out of 5
by A verified traveler

Smelly room and unreasonable staff

Posted Jul 14, 2014
Pros: Bed was comfortable
Cons: Warn you at check in that they will charge you if you check even a few minutes after 1130
Room stunk Hotel staff threatened to charge another night for being 5min over the 1130 checkout time(though they didn't actually charge) Bed was comfortable
3 out of 5
for Everyone
by A verified traveler

Pretty cheap...Guess you get what you pay for!

Posted Jul 2, 2014
The night receptionist was not very helpful, but seemed friendly enough. When I asked about WiFi, he told me that it was free but that he doesn't like to give it out to the customers because it makes his laptop slow. Then he was yelling at another customer about their parking. He also charged the room deposit ($100) to my debit card twice--so I had to wait for 2 days to be able to use my $200 he put on hold. The facilities were okay at best, but the bed was completely sunken and misshapen. The room was clean. No bathtub, though. There was a swimming pool, but didn't get to swim in it because we checked in at 9:30 when it closed. The hotel is located next to a busy street though, so lots of traffic noise all night.
4 out of 5
for Everyone
by A verified traveler

Nice place

Posted Jun 27, 2014
Great room for the price. Neighborhood not bad and there is free parking. Rooms a little tight but fine for just the two of us. Breakfast was what you get at most other motels like this.
2 out of 5
by A verified traveler

Posted Jun 18, 2014
Location: The area is "trashy", unappealing driving in. I said to myself, "what the heck?"
Parking was terrible. The staff stated that I would have to park "somewhere else" if all spaces filled up. Yet, the hotel lists free parking. When I was assigned my room, I thought, "shabby". I took off my shoes, to relax, and all the carpet was wet...the entire carpet. The room was dark, unappealing. I asked the staff for a switch, and he assigned me to a real nice room, cleaner, more light, much nicer and appealing.
1 out of 5
by A verified traveler from San Francisco

worse hotel and staff I ever seen

Posted Jun 7, 2014
Pros: nothing
Cons: new onwers
they were very un professional they were very rude they gave us a hard time and they refused to even talk about it I would never rent from them again
2 out of 5
by allie from san fran

the location is not so good

Posted Jun 2, 2014
Pros: staff was helpful. good breakfast
Cons: better information on the local area
Location: hardly any
if you have a choice stay at another location. the hotel is close to civic centre, lots of homeless people wonder around, not a safe place to be wandering around at night. they also charge $200 deposits which was not mentioned in the booking.
5 out of 5
for Everyone
by mark from chico, Ca

Good, refurbished hotel

Posted May 29, 2014
Had an enjoyable stay, staff were friendly, good location.
1 out of 5
by Ben from Walnut Creek, California

Worst Hotel I've Ever Stayed At

Posted May 27, 2014
Pros: Nothing.
Cons: Everything about the hotel could be improved.
Location: Civic Center of San Francisco. A carpet store on the corner. Another hotel across the street. Bars in the vicinity.
The Hotel didn't have air conditioner in the room. The fan didn't work either. The shower door wouldn't close all the way. The knob next to the shower door for the towel to hang on came out of the wall. The beds sagged in the middle.
3 out of 5
by Jose from SJ, Costa Rica

Pleasing staff but bad hotel overall

Posted May 24, 2014
Pros: Not much. The staff was friendly.
Cons: Lots. Better reservation scheduling. Wifi coverage and basic room stuff.
Location: Close to SF center. Not the best area. I was told by locals that it was somewhat dangerous place to be in after dark.
The staff was helpful but I in my Expedia reservation I asked for a non-smoking room and they gave a smoking one. Horrible smell. They were not able to change my room because they were packed. I woke up smelling like cigarette. Hate it. They advertise free Wifi but at least in my room coverage was flappy. It wasn't functional for even simple browsing.