Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great Experience

Posted Mar 29, 2015
The Ritz was everything a hotel guest could hope for.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland, TX

HEART OF SAN FRANSISCO

Posted Mar 19, 2015
Pros: Very good location. Very helpful concierge.
Location: Few blocks to Chinatown & Union Square.
Very nice - as you would expect a Ritz Carlton to be. Dining is limited and too costly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted Mar 18, 2015
Muy agradable solo que muy lejos la habitación era la 574
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Shanghai, SH

Very good place to stay

Posted Mar 16, 2015
Pros: Staff
Cons: Elevator is too old
like it very much, but the food there is just soso, very limited choice and the restaurant will not always be open, only for Tuesday and Saturday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!

Posted Mar 16, 2015
Pros: Customer service
I was there for my honey moon, was very nice! The room was perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Great customer service

Posted Mar 4, 2015
When we first arrived we had difficulty finding our room and kept getting sent in the wrong direction. After seeing our frustration in trying to find our room the hostess from the Parallel 37 Restaurant came out and assisted us. She then sent us a very nice bottle of wine as an apology for the incident. This lady single handedly turned our negative mood around into a great one. Things will always go wrong, what makes for good service is how the company makes up for it. Thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Convenient to everything.

Posted Jan 16, 2015
Valet parking very pricey, but overall a comfortable stay. Convenient to trolley to Fisherman's Wharf.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Great hotel in the heart of San Francisco

Posted Jan 9, 2015
This is a great hotel that is located in the heart of San Francisco. The staff is super attentive. The rooms are clean and nicely sized. We had a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to union square

Posted Jan 5, 2015
Pros: The decor, the rooms, the food and the location.
Cons: Concierge can do a lot better in guiding you. The hotel is relatively small compared to others in the same category
Location: Chinatown is one block away There's a cable car stop right next to the hotel Union Square is just four block away
The hotel was very nice and it's in a good location, on block from chinatown and four blocks from union square. It has a nice fitness center, small but cozy bar and restaurant. Staff was friendly and the food is really good. However, I noticed other hotels that where far better at the same price. For instance the Fairmont is gorgeous and the JW Marriot is right in front of Union Square. In general, my stay at the Ritz was good and this hotel is always a nice option anywhere you go.
2 out of 5
by A verified traveler

dissapointing

Posted Dec 31, 2014
It certainly didn't meet the expectations we had previously about the Ritz. The carpets were dirty, the service was just ok