Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Extremely comfortable hotel

Posted Aug 28, 2014
Spent 5 nights in total in a club room. Very comfortable. Only draw back no separate shower, but other than that a very nice bathroom with a good selection of toiletries. The club lounge was very useful, with a varied selection of food and drink throughout the day, which meant that if you didn't want to you did not have to go out to eat. Main drawback to the hotel,(apart from the cost) is that the walk to the hotel from Union Square includes one very steep hill.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Staff was friendly and hotel was clean! If you are looking for a relaxing hotel to escape the city buzz, then The Ritz would be a good sanctuary. Enjoy
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

The staff was exceptional!!

Posted Aug 24, 2014
Everyone was exceptional from the front door to check in and room service. Upon departing I needed a car and one was delivered to the hotel within an hour. I cannot say enough. And the hotel was, of course, beautiful!
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, B.C., Canada

Bates Family Stay

Posted Aug 24, 2014
Pros: Everything from the staff to the location.
Location: Just a trolley ride or short walk away from Chinatown, Shopping and Fisherman's Wharf.
We thoroughly enjoyed our stay at the Ritz Carlton in San Francisco. The hotel staff were awesome from the doormen to the cleaning staff. Five days/four nights and everyday was as if we just arrived. They welcomed us every time we came back from our days excursions. I would stay there again and recommend this to all my friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

San Francisco

Posted Aug 21, 2014
Can't beat Ritz Carlton great location and a lovely hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Aug 18, 2014
Cons: Check in bad. Room not ready, no communication.
Location: Perfect Location
Concierge fabulous. Driver for three days -- Fred -- wonderfully knowledgeable, warm, friendly, flexible.
3 out of 5
by A verified traveler from sanfrancisco

not what i expected

Posted Aug 18, 2014
Pros: the restaurant
Cons: the courtyard was nice although the water fountain was off. there were cigaret buds all over.
i reserved the room asking for 2 beds as we had our 11 year old grandchild traveling with us, it was confirmed by the hotel that we wiuld get what we requested as that was an option during booking. when we went to check in they informed us that they gave us one bed and a foldable bed i was not happy and complained but they said that is the best they could do and were also rude. the foldable was very uncomfortable so the three of us shared the bed. they did the same to another traveler.
4 out of 5
by A verified traveler

Nice for a price.

Posted Aug 13, 2014
Pros: Location
Location: Everything
The room we paid for was unavailable and the hotel was fully booked. First we were put into a room that was tiny with only one bed for three. I pleasantly requested a new room or a refund, we were given a larger room but with only one bed. Having to use a cot in a 5star is low brow.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Beautiful hotel, excellent location

Posted Aug 11, 2014
Pros: The location. The hotel is on a quiet block of Stockton St. Yet, it's in a very convenient area.
Location: On the corner, you can hop on a cable car (California Line). Union Square is 3-4 blocks away.
Checking-in and -out was very easy. The staff was friendly and welcoming. Wish we had more time to enjoy the amenities (i.e. the fitness center and the lounge) at the hotel. We would be happy staying at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Can't wait to get back!

Posted Aug 10, 2014
We travel a lot And we have to say that Ritz was super! Awesome service, Great location, beautiful hotel, And the food at the hotel wow!!. We have a baby 10 months And They even have a welcome bag for him!! We love it we highgly recomend it!