Ratings based on 261 Verified Reviews
They paid and stayed. We double-checked. 4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby Anthony from Santa Barbara
Upscale, well located hotel.
Posted Dec 1, 2013Pros: Valet parking attendants and room service personnel are first rate. Genuinely friendly and service oriented.
Cons: Check-in staff could use some training. My first contact was unacceptable. I'm sure many will find the WiFi charges annoying.
Location: Good location away from the crowds. Older guests may have to cab it back from as the hill is quite steep.
My primary reason for an "ok" rating rather than higher is due to my check-in experience. I had booked two double beds since I was traveling with my daughter. They assigned us one king saying my preference was only a request. I am certain I "booked" the reservation for two doubles. After some searching they found us the correct room. Next, our luggage didn't arrive to our room. I found a bellman who discovered the front desk attendant had thrown away the claim check. We found our luggage in the storage closet and I carried it to our room myself. Finally, I recalled I had forgotten my razor. They said they would send one to my room. It never arrived. Not a good first impression. Other than that, this is a nice, quiet hotel. Just average restaurant and bar area. Below average for other Ritz Carltons in which I have stayed.
Recommended
for Everyoneby A verified traveler
Posted Nov 30, 2013
Recommended
for Couplesby Phil from Pleasant hill ca
Hotel on the hill not to big.
Posted Nov 26, 2013Pros: The nice big rooms and all the marble.
Cons: The breakfast menu was confusing, took long time to get food, was good though.
Location: Union square three blocks away, China town near also. cable cars everywhere
We enjoyed that we had to go up to get to the lobby by elevator
Recommended
for Everyoneby A verified traveler
Great place to stay in SF!
Posted Nov 25, 2013Pros: It's a Ritz, what's not to like? The location is fabulous.
Cons: Nada
If you're looking for a great place to stay that is very centrally located, the SF Ritz is it. Simple, but upscale, you'll get the normal Ritz service. Rooms are a good size (rare for SF) and up to date. I will definitely stay here again!
Not Recommended
for Everyoneby A verified traveler
Posted Nov 25, 2013
Recommended
for Couplesby A verified traveler
Amazing service. Really live up to the Rit name.
Posted Nov 11, 2013Pros: Everything.
Cons: Nothing.
They were extremely friendly and upgraded us when they found out that we were local and escaping the kids for the night.
Recommended
for Couplesby Joe from Erie, PA
Great facility, great location, tremendous service
Posted Nov 5, 2013Pros: Everything!!!! There were too many things to pick one.
Cons: Nothing!!!
Location: Great central location near Union Square. Centrally located to nearly everything that matters.
This was my first visit to this hotel and whenever I return to SF, I will stay at the Ritz. It was first class all the way. Stay in a suite if you can and experience the Club Level. The staff is tremendous and whoever is the managing exec of this hotel is doing a great job. I was very impressed.
Recommended
for Everyoneby A verified traveler
Noise
Posted Nov 4, 2013Room faced an elementary school with loud whistling and shouting outside my window by the school crossing guard early in the am. Suggest betetr sound insulation or a warning.
Recommended
for Everyoneby Lora from Colorado
Would recommend this hotel
Posted Oct 24, 2013Pros: Friendly staff, spacy room, tasty & healthy food available
Cons: Add a pool
Location: Nood good since next to Chinatown
It's a beatiful building with interesting location. In overall, we have very good opinion. I would recommend this hotel.
Recommended
for Couplesby A verified traveler
Posted Oct 22, 2013
Great location - we walked just about everywhere - steep inclines and lots of stairs though. Fabulous service. Beautiful room , very quiet, extremely comfortable bed and bathroom facilities. Club level lounge is outstanding!