Ratings based on 281 Verified Reviews
They paid and stayed. We double-checked. 4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby A verified traveler
Excellent hotel conveniently located.
Posted Mar 5, 2014The stay was enjoyable and comfortable. We did feel that considering the cost of everything else that wifi could have been included at no extra cost.
Comment from
Jan 6, 2014 by Allen
Good Day- Thank you very much for your feedback on your recent stay at The Ritz-Carlton, San Francisco. We are happy to hear that you had an enjoyable visit and we look forward to your next trip to the "City by the Bay". Kind Regards - Allen Highfield General Manager
Recommended
for Everyoneby dani from new york
A good trip
Posted Feb 22, 2014Pros: As a guest of this hotel, I can say that everything was perfect.
Cons: room services
Travel and manage their business.I love the best hotels and recreation. So use Expedia. com. I recommend you a lot of bisnes partners and friends and all people.
Recommended
for Everyoneby John from San Francisco, CA
Wow!
Posted Feb 18, 2014Pros: Everything
Cons: Nothing
Location: We went to Alcatraz, fisherman's wharf, rainforest restaurant, Lombard street, etc.
After reading a few negative reviews (most of the reviews were very positive) I decided to give this hotel a try. We stayed for a week in a suite and couldn't be more pleased. The staff was very courteous. The cleaning staff was attentive and NEVER bothered us when our "Shh" sign was out. The restaurant was very good with excellent service. All I can say is amazing in every way. If your want a high end hotel with high end service this is the place!
Comment from
Jan 6, 2014 by Allen
Good Afternoon John- Thank you so much for your fantastic feedback after your visit. It is great to hear that you have so many lasting memories of The Ritz-Carlton, San Francisco. I am very pleased to hear the service you received "was amazing in every way"! We look forward to your next visit. Kind Regards- Allen Highfield General Manager
Recommended
for Everyoneby Chris from Los Angeles
Great location, centrally located.
Posted Feb 17, 2014Pros: Location, customer service.
Location: Everything we wanted to see and do was within 10 minutes of the hotel. Cab rides were quick when needed. And the Hotel car service came in handy too
From the car service to things to do nearby, we were very pleased. Everything in the hotel was clean. The staff is very pleasant and helpful. The restaurants around the area were great. Fisherman's Wharf was good! The Franciscan had good food. Just a very pleasant trip for my wife and I. The people in the shops around the area were also very kind. No bad attitudes were to be found.
Recommended
for Everyoneby A verified traveler from Los Angeles
Beautiful hotel
Posted Feb 10, 2014This is a beautiful hotel in a great location. The gym is very large and has everything you'd need for a good workout. Front staff, valet and bellmen are all very nice, attentive and accommodating.
by Val from Beverly Hills, CA
Old and insufficient noise isolation.
Posted Feb 3, 2014Pros: Great staff.
Cons: It has to be renovated.
Location: Location is great for tourists.
It is quite old hotel and everything look used. I wish room had better noise isolation.
Comment from
Jan 6, 2014 by Allen
Dear Val- Thank you very much for sharing your review of our property on Expedia after your visit to San Francisco. It was a pleasure to hear that your interaction with our Ladies and Gentlemen left a lasting impression on your visit. In addition, I would definitely agree that our location here in the "City by the Bay" is primary for tourist and business travelers. In addition, I understand your concerns about the overall condition of the property. I am pleased to inform you that the hotel plans a renovation of all of our meeting space this summer and all the guest rooms and public space in the fall of 2014. We look forward to your return visit to enjoy the new product. We appreciate your patronage and feedback. Kind Regards- Allen Highfield General Manager
by A verified traveler
Terrible Beds.
Posted Jan 28, 2014Pros: Location, service.
Cons: Beds.
Everything was FINE not excellent. However, the beds were terrible. Yes the bedding was good (not great "as advertised") but the beds themselves were obviously inexpensive. I will not stay there again.
Recommended
for Everyoneby j.g.
Peaceful hotel in the middle of big city
Posted Jan 27, 2014Overall experience was wonderful, just what we were looking for. Staff was very accommodating. We arrived at 9 am and they gave us our room right away. Bar area was crowded in a good way, fun and civilized. Only complaint is we were in the older part of the hotel and would have preferred the feeling of new.
Recommended
for Everyoneby Lola
Posted Jan 11, 2014
Recommended
for Everyoneby A verified traveler
Posted Jan 6, 2014