Ratings based on 486 Verified Reviews
They paid and stayed. We double-checked. 4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby A verified traveler
Great customer service
Posted Mar 4, 2015When we first arrived we had difficulty finding our room and kept getting sent in the wrong direction. After seeing our frustration in trying to find our room the hostess from the Parallel 37 Restaurant came out and assisted us. She then sent us a very nice bottle of wine as an apology for the incident. This lady single handedly turned our negative mood around into a great one. Things will always go wrong, what makes for good service is how the company makes up for it. Thank you!
Recommended
for Everyoneby A verified travelerfrom Texas
Convenient to everything.
Posted Jan 16, 2015Valet parking very pricey, but overall a comfortable stay. Convenient to trolley to Fisherman's Wharf.
Recommended
for Everyoneby A verified travelerfrom Seattle
Great hotel in the heart of San Francisco
Posted Jan 9, 2015This is a great hotel that is located in the heart of San Francisco. The staff is super attentive. The rooms are clean and nicely sized. We had a great stay.
Recommended
for Everyoneby A verified traveler
Nice hotel close to union square
Posted Jan 5, 2015Pros: The decor, the rooms, the food and the location.
Cons: Concierge can do a lot better in guiding you. The hotel is relatively small compared to others in the same category
Location: Chinatown is one block away There's a cable car stop right next to the hotel Union Square is just four block away
The hotel was very nice and it's in a good location, on block from chinatown and four blocks from union square. It has a nice fitness center, small but cozy bar and restaurant. Staff was friendly and the food is really good. However, I noticed other hotels that where far better at the same price. For instance the Fairmont is gorgeous and the JW Marriot is right in front of Union Square. In general, my stay at the Ritz was good and this hotel is always a nice option anywhere you go.
by A verified traveler
dissapointing
Posted Dec 31, 2014It certainly didn't meet the expectations we had previously about the Ritz. The carpets were dirty, the service was just ok
Recommended
for Everyoneby A verified travelerfrom cleveland, ohio
Beautiful Hotel!!
Posted Dec 27, 2014We had a wonderful stay. Gorgeous property. Outstanding staff! Everything we expected!!
Recommended
for Everyoneby A verified travelerfrom Guadalajara
Hotel en Excelente Ubicación y Cómodo
Posted Dec 26, 2014Pros: Principalmente su ubicación y atención de su personal.
Cons: Limpieza de alfombras.
Location: Restaurantes, tiendas, lugares de atracción.
Hotel en muy buena ubicación, lujoso, habitaciones cómodas y personal muy atento.
by A verified traveler
Posted Dec 23, 2014
Pros: Location is good
Cons: Overall condition
The trip was short but hotel disappointing . Could not get into High Tea. Too many extra charges. Taxes parking etc. just worn out rooms and restaurants
Recommended
for Everyoneby A verified traveler
Beautiful hotel, BUT.....
Posted Dec 15, 2014The Ritz Carlton hotel is beautiful, no doubt about that BUT the young women at the front desk and in reservations were not friendly nor kind. Actually border line rude. Refered to Expedia as if, beneath them. I am not sure why they would care where or how I booked my stay there. I was very sad to see this as I have always loved the Ritz Carlton.
Recommended
for Everyoneby A verified traveler
Amazing hotel!
Posted Dec 9, 2014Everything was really nice! I will definitely go back some day.