Ratings based on 319 Verified Reviews
They paid and stayed. We double-checked. 4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Couplesby A verified traveler from Pearland, Texas
Five Star Hotel & Amazing Staff
Posted Jul 27, 2014Pros: The décor, the employees, and the hours and presentations at The Club Lounge.
Cons: The route shuttles take to the hotel from the airport.
Location: I think we enjoyed most if not all of the tourist attractions.
We reside in Texas. Texans are known to be friendly and hospitable people. We are. Your staff made us feel very comfortable and very welcome. The bellhops were amazing. The young ladies at the desk lovely. Mr. Alexander Starksky and Mr. Alexander Vincent were genuinely kind, very gracious and informative. The ladies who serve guest at the eight floor Club Lounge were family. Beautiful people, very kind, very warm. Your staff made this the best five star hotel experience thus far. We are very appreciative to all. Gregory & Martha Johnson
by A verified traveler from Pennsylvania
Nice hotel but not the Ritz!
Posted Jul 23, 2014Pros: Comfortable beds, clean and homey feeling after a long day exploring.
Cons: Not sure. Just not what I expected from the Ritz. Maybe my expectations for a five-star hotel is off.
Location: Midway between Wharf and Union Sq. and adjacent to Chinatown. Very steep hills. Cable car lines within a block very helpful but crowded.
Room was not ready when we arrived at 4pm. Kind of felt like a second class customer by some of the front desk staff. The concierge staff were pleasant and very helpful. Great trip and in the end liked the location of the hotel. Might try the Fairmont (one block away) next time.
Recommended
for Everyoneby A verified traveler from Los Angeles, CA
Extremely nice and convenient hotel
Posted Jul 20, 2014Pros: Everything.
Cons: Nothing.
I always stay at the Ritz-Carlton when I need a hotel in San Francisco, and I have never been disappointed.
by A verified traveler
City Break in San Francisco
Posted Jul 15, 2014Pros: We did have a fantastic evening meal in the main restaurant - the service was great and the food absolutely superb
Cons: A bit more attention to service (apart from the restaurant)
We had a pleasant stay at the Ritz Carlton but it definitely didn't meet the standards you would normally hope for. Check-in was very slow though they weren't busy. The bathrooms for the main restaurant were pretty dirty and graffiti was scrawled on the door. Breakfast was pretty chaotic and we didn't get things we had ordered whilst other cooked stuff arrived cold.
Comment from Hotel Management
Jul 17, 2014 by Jim B, Hotel Management
Dear Jeremy, Thank you for taking the time to write a review. I appreciate your candid remarks and apologize that there were several issues during your stay. Your feedback is key to our success in the future and is appreciated. Warm Regards, Jim B
by A verified traveler from Denver
Maybe i was expecting to much?
Posted Jul 9, 2014Pros: The front desk person Alex, she was great!
Cons: New bed
Location: Very good location.
The building wasn't in great shape. The steam room didn't work. There wasn't a pool anymore. My bed was saggy and my back.
Recommended
for Everyoneby A verified traveler
great hotel
Posted Jul 8, 2014Pros: service and food
Cons: needs upgrade
Great food and services, like you would expect from a 5 star hotel.The hotels needs some upgrades but would recommend this hotel!
Recommended
for Everyoneby A verified traveler
Posted Jul 8, 2014
Awesome! Staff, facility & amenities are all 1st class
Recommended
for Everyoneby A verified traveler
Good place, helpfull staff
Posted Jul 7, 2014Pros: Good place, smiling and helpfull staff, cleaness
Cons: A shuttle between union square and/or Fisherman's Warf may be cool
Location: Good place but still you have to walk up a hill. Too near to anywhere for taxis. A Shuttle may be a good idea.
We stayed in the hotel for family vacation. We felt as in home.
by A verified traveler from tx
Nice downtown hotel
Posted Jul 4, 2014I was very unlucky when I stayed they were remodeling first and second floor... No gym :(.. No body mention remodeling when I was booking!
Recommended
for Everyoneby A verified traveler
Posted Jun 30, 2014
The staff was especially helpful (valet,concierge,front desk)