1 bedroom, in-room safe, desk, soundproofing
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Reviews of Heidelberg Haus Apart Hotel

3.5 out of 5
Heidelberg Haus Apart Hotel
Los Nogales 843, Providencia, Santiago, RM

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 68 reviews" "
Rating 8 - Good. 24 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 2 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Disliked: Room comfort
2 very small rooms. The bathrooms is tiny. For 2 people is hard to get around. The place has been remodeled looks like a while ago. It’s all old and smells. There is no AC, no elevator. The place seems to be cleaned, but because it’s old it seems like dirty and musty. It is bay overpriced for what it is. After We stayed in the hotel for $50 and it was such a big difference, much bigger and nicer, cleaner, with the pleasant smell. I am honestly not sure why there is so many good reviews. We booked because of the reviews were good.
Stayed 2 nights in Jan 2023

8/10 Good

John

Stayed 5 nights in Jan 2022

8/10 Good

Katie

Liked: Cleanliness, staff & service, room comfort
Nice area
Relatively comfortable, black out blinds and fan helped to keep the room Cool as no air con. The wifi was okay, many different routers, certain ones would work in the bedroom but not in the sitting room so had to keep switching over. The staff were kind especially the lady at breakfast. The area was good, close to huge shopping mall with restaurants and about a 45 minute walk to the city centre or 10 minute walk to the metro.
Stayed 5 nights in Jan 2020
Response from Luciano Tagle - Manager on Jan 23, 2020
Dear Mrs. Katie, Thanks for you comment. It helps us. Sorry for no air conditioning. We take note. We'll check our internet conexion. We hope you enjoyed your stay. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. But it does have air conditioning.
Stayed 3 nights in Dec 2019
Response from Luciano Tagle - Manager on Jan 23, 2020
Dear guest, Thank you very much for your comment. We are sorry for the inconvenient of air conditioning. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, excellent WiFi, awesome hotel
This is the review for our 3rd stay at Heidelberg Haus in November 2019. Our first time we were so impressed with the well appointed suites, the beautiful neighborhood of Providencia, and Luciano, the courteous and helpful hotel manager. We also remembered the great breakfast, fast and efficient laundry service for 5000 CLP per bag, and excellent WiFi! So we decided to stay here again. Luciano and the team were very helpful to us in storing some of our luggage we didn’t need on our travels through Chile. It felt like a home away from home. We went on to stay at this once again during our month in Chile. I can’t recommend Heidelberg Haus more highly.
Stayed 1 night in Nov 2019
Response from Luciano Tagle - Manager on Jan 23, 2020
Dear guest, Thank you very much for this amazing impression. I am very glad you enjoyed your stay with us in Heidelberg Haus. I can't see your name but I hope you are fine and will return whenever you want. Best Regards from all our team. Luciano

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Santiago.
Hotel is located in a quiet area of Providencia and is gated for security. (This is normal in Santiago.) We stayed at a time when there was much social unrest and the staff were very helpful in advising us of where to go and where and what to avoid. Most of the the other guests were couples like us. Atmosphere is relaxed. The apartments are comfortable. We had a one bedroom apartment with lounge, although oddly, to us at any rate, the tv was in the bedroom. Staff are happy and made us feel welcome. Breakfast is very good. Lots of fruit. Would recommend this hotel.
Stayed 2 nights in Nov 2019

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness, staff & service
Small but friendly hotel. In the residense community, not too mmuch amenities around.
Stayed 3 nights in Sep 2019

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aslam Shaharyar President Source Commodities Co.
I liked it like a boutique hotel but it is linked to University Of Heidelberg in Germany and University is linked to this hotel. This hotel is built for the students and professors coming from Germany. very quiet place situated in a very rich and quite neighborhood and very close to the highest building Costanera Center and it is only 7 minutes walk there. I enjoyed my walk to Costanera center. Breakfast is continental which is good. Rooms are two types very small and others are spacious. First they put me in 103 which was very very small then I asked them and they gave me 304 was a very spacious room. Very helping staff as they have no elevator helped me to bring my heavy suitcase down.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airplane size bathroom. Good location, easy walk to main area, but it is a walk.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no elevator but the staff gladly helped with my bags up to the 4 th floor. No A/C. There is a nice crosswind. Check in very rapid and staff friendly. Good breakfast
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and professionally staffed. It was a wonderful value. We'll be back
Stayed 2 nights in Feb 2019

10/10 Excellent

Reema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Very nice place and super hospitable staff! Would stay here again!
Stayed 1 night in Oct 2018
Response from Luciano Tagle (Manager) on Oct 29, 2018
Dear Mr./Mrs. Reema, Thank you so much for your comment. We hope to see you soon. Best Regards, Luciano Tagle (Manager)

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Very nice, clean and confortable apartment in a nice neighborhood! 100% recommendable!
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
I guess it is cheaper for long stays than a hotel
It is the first time I stayed in an apart hotel. I normally prefer hotels, and sure I will stick to this. This place is very strict with the check-in time, so even if you arrive an hour earlier, you will have to wait. It is located in a quiet neighbourhood. Walking distance to the closest metro in about 15 minutes. The place is spacious and confortable although shower is tiny and the small kitchen a major dissapointment. They should know that if you book an apart hotel is because you would like to prepare your own meals sometimes. This kitchen was unusable: the water boiler (teapot) was rusted inside and pots and pans are in bad state (all wasted). Cooking meals in such condition is a health hazard. Also, please be aware that there is a day care center beside it, so you will hear a lots of kids playing and crying during the day. I'm sad to say that I will not stay here again. Staff was nice (although I had to look around for the cleaning lady to ask her for soap bars).
Stayed 4 nights in Sep 2017

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidelberg Haus is a gem tucked away in Providencia. Everyone was kind and friendly, breakfast was delicious and the accommodation was clean, bright, perfect! It is a in a neighborhood and has a welcoming, local vibe. I highly recommend staying here if you visit Santiago.

10/10 Excellent

Jamie, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice place. Staff was very pleasant and helpful. location was a short walk to the Subway and in a nice neighborhood.

8/10 Good

Tom, Bethel Park, PA

Liked: Staff & service, room comfort
Business Trip
The hotel is a nice space with a separate living room from the bedroom. The bathroom is very small but the kitchenette was nice. The hotel and rooms are in good condition and they offer a nice simple breakfast. It is on a quite street and about 10 minute walk to the Metro and restaurants.

8/10 Good

Ricardo, Staten island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice litle apart hotel close to public transport
Check in most hotels in Santiago is in the afternoon which can be a problem when you arrive like me at 9 AM at the hotel. Staff was very friendly and even offered me breakfast while promising to have the room ready by early afternoon

10/10 Excellent

Al, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, spacious
Nearly new, modern apartments. I had a very small kitchen, living room, bedroom + small bathroom. Excellent location -- on a nice quiet street but close to many restaurants, parks

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
The Heidelberg is everything we needed and wanted. The rooms are charming if modern and minimalistic. Everything is clean and comfortable. The staff are very courteous and helpful. There's always somebody at the front desk. They serve breakfasts (breads, yogurt, fruit, coffee, etc.) every day. I'll stay here next time I'm in Santiago, no question.

10/10 Excellent

Richard, Montreal, QC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret in Santiago
I am not kidding when I state this is the best kept secret in Santiago. The hotel (aparthotel) is located in one of the beautiful residential neighborhoods of the city, safe, close to cultural and commercial areas as well as transportation. The staff is extremely friendly and helpful and go out of their way to accommodate the guests--I noticed this not only in my case but with other clients.The rooms and public areas of the hotel have been appointed with taste. This is a unique place, not being part of any hotel chain but beign related to a renown academic institution, Heilderberg University, hence its name. I am returning to Santiago soon and this will be the place I will choose to stay again!

6/10 Okay

MARIO

Business traveler
Liked: Cleanliness
Stayed 5 nights in Nov 2022

8/10 Good

MARIA VERONICA

Stayed 1 night in Jul 2021

10/10 Excellent

JOSUE

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Nicolas

Business traveler
Liked: Cleanliness
Stayed 2 nights in Feb 2021

10/10 Excellent

marcela

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

CLAUDIO

Liked: Cleanliness, room comfort
Estacionamiento
Estacionamiento sujeto a disponibilidad
Stayed 1 night in Jan 2021

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort
Bien
Bueno bueno
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Recomendado
Excelente atención! 100% recomendado. Limpieza impecable.. 0 detalles!
Stayed 1 night in Dec 2020

8/10 Good

Maribel

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

diego

Liked: Cleanliness
Stayed 1 night in Sep 2020

10/10 Excellent

Rosmarie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Appartement ist gut eingerichtet, das Bett bequem. Abends konnte man noch lange auf der Terrasse sitzen. Das Personal sehr freundlich und hilfsbereit. Das Badezimmer ist sehr klein, bis das warme Wasser aus der Dusche kommt dauert es zu lange. Im Sommer fehlt eine Klimaanlage, bei über 30° und direkter Sonneneinstrahlung heizt sich das Appartement sehr auf. Aber es war trotzdem ein schöner Aufenthalt.
Stayed 4 nights in Jan 2020
Response from LUCIANO TAGLE - MANAGER on Feb 6, 2020
Dear Mrs. Rosmarie: Thank you very much for your comment. I am sorry for the inconvenients. I am glad you have a nice stay with us anyway. Best regards,

10/10 Excellent

Rosmarie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

10/10 Excellent

Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugestão
poderia ter mais variedades no café da manha
Stayed 5 nights in Dec 2019

8/10 Good

RS, Bayern

Traveled with partner
Liked: Cleanliness, amenities
Tolle Lage in einer schönen Wohngegend. Schnell an Metro und Stadt. Leider sehr beengt, keine Möglichkeit zum aufhalten, weder im Haus noch in näherer umgebung. Bad sehr klein. Für einige Nächte aber wunderbar
Stayed 1 night in Dec 2019

6/10 Okay

roxana

Liked: Cleanliness, property conditions & facilities, room comfort
Mayor Transparencia,.. Sin sorpresas
El lugar lo encontré bueno, por su ubicación, tranquilidad necesaria para el momento país que vivimos. Mis reparos son dos : 1.- No debe existir la "letra chica" hoy en día, pues de eso se está cansado...lo digo por el estacionamiento, pues uno de los criterios que usé para elegir lugar, fue precisamente, que tuviera estacionamiento y al llegar allá, resulta que no había capacidad. la persona que nos recibió, hizo mención de la letra chica 2.- En el momento de retirarnos, nos cobran el I.V.A., lo que me parece muy extraño, pues en ninguna parte de las muchas veces que nos hospedamos, nos cobran el i.v.a .por separado y al final de la estadía...
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

ZAIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Luciane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita
Super confortável. Preço ótimo. Confortável. atendentes atenciosos. localização perfeita. Da para caminhar ao shopping e restaurantes. Prefira quarto do lado contrário a uma escolinha infantil. Fora isso achei ótimo com cozinha e frigobar. Café da manhã razoável ao custo benefício.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Luciano Tagle on Jun 20, 2019
Estimado Sr. Marcelo: Muchas gracias por su estupenda nota. Nos alegra que le gustara nuestro apart hotel. Quedamos a su disposición. Saludos cordiales, Luciano Tagle - Manager

8/10 Good

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

OK
BOA LOCALIZACAO CAFE DA MANHA OK NAO POSSUI ELEVADOR MAU CHEIRO NO QUARTO CALEFACAO ESTAVA DESLIGADA
Stayed 1 night in Aug 2018

6/10 Okay

Luiz Carlos

Liked: Cleanliness
As fotos do site em nada condizem com o hotel. Parece outro lugar. Na verdade, tudo indica que não era hotel, mas sim um local para estudantes de uma universidade próxima. A área de café da manhã não parece com refeitório, mas sim uma garagem, inclusive com indicações de cuidado para não bater com a cabeça, de tão baixo que é o pé direito. Mas gostei da limpeza e da cordialidade dos empregados. Mas não indico o "hotel" para amigos.
Stayed 7 nights in Jul 2018

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

ELISANGELA, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia excelente !
Localização excelente com fácil acesso ao metrô, próximo ao Parque San Cristobal e ao shopping Sky Costanera. Ótimo atendimento ( Javier , Angelica, Manuel, Luciano). Apto confortável, cama macia, chuveiro quente, aquecedor, café da manhã satisfatório.
Stayed 5 nights in Jul 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

4/10 Poor

Nicole

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Não indico
Demoramos exatos 16 minutos para conseguir entrar no local, tocamos diversas vezes o interfone, liguei para o hotel e só depois de muito tempo apareceu alguém. E a outra surpresa é que não tem elevador e ninguém se ofereceu para ajudar a carregar as malas. Eu não indico.
Stayed 1 night in Apr 2018

10/10 Excellent

CLELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Hotel de excelente custo benefício! Bem localizado. Recomendo!
Stayed 4 nights in May 2018