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Reviews of Hotel Eurotel Providencia

3.5 out of 5
Hotel Eurotel Providencia
Guardia Vieja 285 Providencia, Santiago, Region Metropolitana

Reviews

8.0

Very Good

Rating 10 - Excellent. 67 out of 186 reviews" "
Rating 8 - Good. 69 out of 186 reviews" "
Rating 6 - Okay. 34 out of 186 reviews" "
Rating 4 - Poor. 13 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities
The personnel at the lobby was always nice and professional !
Stayed 4 nights in Apr 2024
Response from Andy on Apr 8, 2024
Buenas tardes y agradecemos sus comentarios.

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation in Santiago. Great location, friendly staff, excellent complimentary breakfast. Room was big, clean, but beds were not comfortable and the shower door is not functional, ending up with water all over the bathroom.
Stayed 2 nights in Mar 2024
Response from Andy on Apr 8, 2024
Buenas tardes. Agradecemos sus comentarios y se tendrá presente, lo indicado por Usted.

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Bibiana

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They had advertised a fridge in the room. There was a small one where I put food. The problem was that when I left the hotel cut all the electricity in the room so my food spoiled. Also, at night there was no air conditioning. I woke many times uncomfortably warm. If I had known about it I wouldn’t have booked there.
Stayed 4 nights in Jan 2024
Response from Andy on Feb 1, 2024
Buenas tardes. Su opinión es importante y se están realizando mantenciones y cambios de equipo de aire acondicionado. Al presentarse algún inconveniente en su habitación, recepción está dispuesto a ayudarlo, las 24 horas del día.

6/10 Okay

Christopher, Brampton

Traveled with group
Disliked: Amenities
Breakfast was limited items, fruit, bread, yogurt, cereal, pastry and eggs.
Stayed 4 nights in Jan 2024
Response from Andy on Feb 13, 2024
Buenas tardes. Su comentario es importante y lo tendremos muy presente.

6/10 Okay

anezka

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Adriana

Stayed 5 nights in Nov 2023

10/10 Excellent

Susana

Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Providencia area of Santiago.
Clean, good showers, convenient, friendly staff, good breakfast .
Stayed 1 night in Mar 2020
Response from Reservas. on Mar 13, 2020
Goog afternoon Mr. Bell. We appreciate you took the time to write a review. Thank you for your comments. We also hope you have a nice flight back to home. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay at!
Extremely clean and comfortable. Staff were all very helpful and friendly.
Stayed 1 night in May 2019
Response from Reservations on Jun 6, 2019
Thank you very much for your kind words.

4/10 Poor

Ana, USA

Disliked: Property conditions & facilities
No working elevator
Nobody told me I had to walk up two floors with my luggage because the elevator was not in use. It was very dissapointing
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

raul, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near commercial area
Good service. Excellent breadfast Good area Small park lot
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel in Santiago close to our office
first time staying here, nice clean hotel , good location for me , the negatives, rooms are very small compared to other hotels I have stayed at and the included breakfast buffet would be better if they didn't include and just offered you a la carte , also the gym ( I try to workout when I travel ) was almost non existent. I guess I would stay again for a short stay but definitely not for 3 days plus stays
Stayed 5 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area with a 5 minute walk to the metro. Staff was very helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient lovation
Good sized room. Breakfast was good and reasonable variety but had dinner at the restaurant - awful and expensive.

8/10 Good

Jayne, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leafy Providencia.
Staff were welcoming and friendly even at 1am when we arrived. Room was spacious and comfortable. We were on the fifth floor and had a great view of the sky tower. Breakfast was good.

8/10 Good

Brian, Newcastle Aust

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay but some issues
We arrived to be allocated Room 601 which is basically an attic room with inward sloping exterior walls. Checking our booking form we went back to reception to complain we had paid for a Junior suite with a king bed. With little enthusiasm she allocated Room 302 and confirmed it was a junior suite without saying it only had a queen bed. Back to reception to be advised that in fact no junior suites have king beds. The junior suite is however a good size and very comfortable. the bed was the softest we had in South America and the lounge good too. Our only complaint with the room is that the shower water takes an age to drain from the bath so one showers with your ankles in water, despite advising of the issue it was not fixed the next day despite advice it would be looked at. Breakfast has a reasonable array to satisfy but without abundant choices.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Blaine, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Santiago
Awesome hotel for the price. Right in the middle of the city. Close to everything (either walking or short taxi ride). In a nice part of town always felt safe. Small grocery store right next door to get water

6/10 Okay

Irmela, Seattle, WA USA

Liked: Cleanliness, property conditions & facilities
Problem at check-in
Overall, the hotel was a solid 3.5-Star but overall rating is lower because when I checked in with a prepaid Expedia reservation and confirmation in hand, I was told by the front desk that they had no reservation from Expedia and thus no payment. They were able to give me a room but I had to pay for it again and then have my travel agent request a refund after I had checked out. After a couple of calls to Expedia, the refund was facilitate to avoid double payment, but it was extra stress on me and significance extra work by my travel agent.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Rooms are small. Breakfast ok. Friendly staff. Good shower. Location seems ok

6/10 Okay

Valerie, California

Liked: Cleanliness, room comfort
ok
No WiFi in the room. Had to go down to the lobby.

6/10 Okay

Richardo, Chile

Liked: Cleanliness, staff & service
Good location
It is a very nice Hotel and good location but I have many problems with WIFI connection

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luis, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good value for money
It's a good and decent proposal for a short business trip. Well located and with the facilities you will need.

6/10 Okay

Carlos, Los Angeles

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location
Hotel is right in front of the famous recoleta cemetery. Locations is one of the safest areas in Buenos Aires. However the rooms needs to be updated. Hotel service was really nice. And a tip for those who wants to go straight to the airport, they have a taxi service (remise) that you can trust at a reasonable price.

8/10 Good

Sergio. Levenzon

Liked: Cleanliness, room comfort
Convenient location
Good, very good location for my needs, breakfast ok. Need improvement on Wifi offering or even in the business center. Rooms are clean. I have stayed in this hotel many times and have no complains.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
short stay in Santiago
Staff wasn't friendly Rooms, carpet, bed etc. too old They charge room Internet U$10.00 per day. When it was advertised as included as internet

8/10 Good

S. lEVENZON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good, The only complain is that they dont offer free wi fi, a must in todays world. They charge for it , and they offer a bussiness center with two old computers, always busy with kids playing games.I wont go back until wi fi is offer free.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Good Rates
The Reservations Staff was Increible. They helped us set up great tours and recomended things to see and do. Hotel is well situated near metro stops and shopping venues. The restaurant was solid and breakfast was great. All in all a very enjoyable stay made better by the Reservation Staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Remy, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in the city
The hotel looked impressive from the outside and we were not disappointed. Very clean and neat. Not enough staff speak English but they tried to help as much as possible even with ohter guests helping with the translation. Breakfast is basic, but set in a pleasant surrounding. Easy access to a large shopping centre, quite a few good restaurants in the area. We felt fairly safe and were in no way threatened or intimidated while walking in the area. Next trip to Santiago will definitely stay there again.

2/10 Terrible

Bobby, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to go back
bilingual staff, very nice and professional, safe neighborhood. I will definintely stay there again...great price and great location.

10/10 Excellent

William, Parker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Small Hotel
Good location - 4 blocks to easy-to-use metro, good neighborhood, great free breakfasts with room, wonderful, informative staff. Room on the smaller size but all amenities included.

10/10 Excellent

Rod, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
great location with walking distance of a lot places.

6/10 Okay

Simón

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Paulo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Silvio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa, boa localização. Atendimento rápido e eficaz...bom café da manha.
Stayed 2 nights in Jan 2024
Response from Andy on Jan 24, 2024
Buenas tardes y agradecemos sus comentarios.

8/10 Good

Bianca

Bom, mas já me hospedei em melhores e + baratos
O quarto é um pouco pequeno, bom, simples, mas nada demais. O problema do quarto é que o corredor do andar que ficamos parecia um puxadinho. O elevador é minúsculo!!! O banheiro é muito bom. Café da manhã é bom, mas o problema é a reposição. Tivemos que pedir duas vezes a funcionária para repor, e mesmo assim, ainda demorou muito. Isso foi bem desagradável para um hotel desse nível. A localização é boa. Rua tranquila. Cama confortável. Fomos no verão e o ar condicionado funcionava bem.
Stayed 2 nights in Jan 2024
Response from Andy on Jan 24, 2024
Buenas tardes. Su opinión es importante y tendremos muy presente sus comentarios.

10/10 Excellent

Maria

Stayed 3 nights in Jan 2024

8/10 Good

RUDIMAR L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recomendo
Ótima localização, limpeza caprichada e funcionários extremamente prestativos.
Stayed 7 nights in Dec 2023
Response from Andy on Jan 24, 2024
Buenas tardes y agradecemos sus comentarios.

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo se puede mejorar.
En términos generales fue una buena estadía, nos hemos alojado muchas veces en este hotel y siempre ha sido muy placentero y reconfortante, sin embargo esta vez no nos gusto la atención del desayuno ya que siendo las 09:45 solo les quedaba pan de molde y no de otras variedades y también se les acabo la leche descremada caliente, pero lo mas lamentable fue la forma como nos respondió la persona a cargo, ya que sin dar ninguna explicación nos menciono que ya no se surtiría nuevamente con los productos terminado, pero lo dijo de una manera muy violenta como si estuviese molesta, esta situación fue informada en recepción al momento de retirarnos, ya que era la primera vez que nos sucedía algo así en este hotel, en el cual reitero nos hemos alojado muchas veces, nos gusta mucho y siempre la atención ha sido de excelencia, y no nos parece justo que por el actuar de una sola persona se desprestigie la calidad en el servicio que siempre ha tenido este hotel. De todo el resto nada que decir, todo muy bien como de costumbre.
Stayed 1 night in Jan 2024
Response from Andy on Jan 24, 2024
Buenas tardes. Agradecemos que nos haya comentado lo sucedido y se conversará, con las áreas involucradas. Esperamos poder atenderlos, en una próxima oportunidad.

10/10 Excellent

Érica C P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Paola

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The WiFi didn’t work at all in our room 204, we called because we were working and needed internet for this, and they did nothing, did not move us to a different room or did nothing to work this out, additionally in the same room the air conditioner has a very loud noise that sound just as the vibration of a cellphone message every few minutes, this made it impossible for us to sleep.
Response from Andy on Dec 19, 2023
Buenas tardes. Su opinión es importante y se tendrá presente, lo indicado por Usted.

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023