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Reviews of Hotel Casa Arrayan

3.5 out of 5
Hotel Casa Arrayan
Camino a Farellones 15201, Santiago, Región Metropolitana

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice retreat on the outskirts of Santiago
The staff members were super friendly and helpful. They made me feel appreciated. Food was great,too!
Stayed 4 nights in Aug 2023
Response from Charlotte on Aug 16, 2023
Muchas gracias Frank por preferirnos y quedarse en Casa Arrayán. Nos alegramos que Usted se haya sentido como en su casa! este es nuestra mayor satisfacción! Lo esperamos cuando guste!

10/10 Excellent

Joe, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home base to go skiing in Chile
Extremely comfortable bed, nice hot shower and the best complimentary breakfast I've ever had at a hotel (fresh baked bread, waffles, fresh fruit, fresh cooked eggs, juice, coffee, etc. etc.). Located right off the only road leading to the ski resorts outside Santiago. Hotel owner Angelica went above and beyond in helping us to plan our trip up to the snow and preparing us for all the possible curves in the road (literally and figuratively). She was also very sweet, thoughtful, and she speaks nearly perfect english. Definitely recommend this hotel for those that want to go skiing in Chile!

8/10 Good

Richard, Amityville, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateaux in the Andes!
Loved the place. It's both beautiful and charming.The service was outstanding, and the breakfast was a treat to look forward to every day, as were our hosts. Breakfast was the only meal available, and the driveway is a bit uphill, but these contribute to the intimacy of the hotel. Only a dozen rooms, in a private Andes setting, truly hard to beat.

2/10 Terrible

Albert, Fort Lauderdale-USA

Disliked: Staff & service, property conditions & facilities
No hotel
First off, this is no hotel, it is a bed and break feast. The owners/managers were not friendly at all. As soon as we got there, all of the rules were spelled out; no food or drink in the rooms or living area, I went out for a smoke well away from the rooms only to be told later, "No smoking", if you are going to come back to the hotel after 9, you have to make special arrangements, etc. After 1 hour we told the manager we would only be staying the 1 night, since it was already about 8 P.M., and not the whole 8 days. Although they had good rates, in my opinion it is not worth it. Stay away!

2/10 Terrible

Gloria, Ft Lauderdale Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay Here
First off this is not a hotel but a bed and breakfast. You enter the property a gate at the main road. You use the intercom to request the gate to be opened. This may not be such a safe thing to do late at night. You do not get a key to the gate. If you plan to be out after 10PM you will have to make prior arrangements with the manager. We were told by Andrea the manager there is no food or drinks allowed in the rooms or lobby area. They can be consumed in the dining room or kitchen only. The couple I went with smoked. They were told the ENTIRE property was nonsmoking. The room details are misleading. Our reservation stated "A coffee/tea maker, a microwave, and a refrigerator are supplied." These amenities are NOT in the rooms but in the kitchen. You also get free WiFi but you can't get a signal in your room. The TV in our room was smaller than my home PC monitor. You cannot use the pool. The pool bottom was very dirty and the water was cloudy. The wire mesh seating and tables were filthy. Due to the safe access to property, misrepresentations about the room and rules restriction placed on us we decided it was best to attempt to get a refund. We talked to Andrea and she said "they don't give refunds". We decided to stay one night (it was already after 6PM) and leave in the morning. Our original reservation was for 8 nights. We would take the refund issue up with Hotel.com. I took photos to back up the conditions we encountered at this property.

8/10 Good

zoran, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base to go skiing to Valle Nevado
Good base to go skiing to Valle Nevado area if chains are not required. Advise: For a dinner order only a salad in the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great little hotel, far from center of te city and all the rooms are same size so no need to pay for extra charge for Conde suite

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spot on a hill
Staff were very kind, rooms was impeccably clean, the building itself was built with a great eye and much care. In short, a fantastic spot for a weekend away. Only regret is that we didn't have more time to explore the nature reserves nearby - for which the Inn is very well located.

10/10 Excellent

Félix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Gerente General on Nov 11, 2021
Muchísimas gracias Félix por su calificación !!!

10/10 Excellent

EDGARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar al que desearíamos volver
Primero que todo agradecer a Todo el personal en general y a cada uno de los seres humanos en particular que trabajan en el hotel, por la amabilidad y gentileza. Siempre dieron lo mejor de sí, para que nuestra estadía fuera placentera y renovadora. Muchas gracias a Hotel casa arrayán por recibirnos, por los extraordinarios desayunos (con opciones veganas para mi hija. Lo cual se valora) la sabrosa y pronta carta menú (entre muchas tantas instancias positivas). También mencionar favorablemente las sesiones de Reiki y masajes que tiene como extra opcional el hotel. La familia completa se sometió a la terapia y quedamos profundamente agradecidos del nivel de expertiz del Terapeuta. Por lo mismo, si la agenda del hotel lo permite y puede recibirnos, es un lugar al cual nos gustaría volver para reencontrarnos con las montañas, la naturaleza, la tranquilidad y sobre todo reencontrarse con uno mismo y amablemente, con los demás.
Stayed 2 nights in Jul 2021
Response from Charlotte Saxton on Aug 20, 2021
Estimado Don Edgardo, Le agradecemos muchísimo sus comentarios y seguiremos esforzándonos siempre para hacer nuestro trabajo cada vez mejor. Lo esperamos cuando guste!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta de mantenimiento edificio en general y alrededores. Entorno descuidado. Otras edificaciones muy cerca.
Stayed 4 nights in Feb 2021
Response from Charlotte Saxton on Mar 22, 2021
Agradecemos sus comentarios y haremos lo posible por mejorar lo que se encuentre a nuestro alcance

8/10 Good

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable estadía
Stayed 5 nights in Jan 2021
Response from Charlotte Saxton, Gerente Comercial on Feb 16, 2021
Muchas gracias Ignacio por sus comentarios Esperamos tenerlo pronto de vuelta Saludos

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfecho
Es muy tranquilo y acogedor. Pude descansar mucho.
Stayed 1 night in Jan 2021
Response from Charlotte Saxton, Gerente Comercial on Jan 5, 2021
Muchas gracias Sandra, esperamos contar con su visita en otra oportunidad Saludos

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Charlotte Saxton, Gerente Comercial on Dec 23, 2020
Muchísimas gracias Rodrigo por su puntuación, nos motiva a seguir trabajando con más energía Que tenga un buen día

10/10 Excellent

Javiera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Charlotte Saxton, Gerente Comercial on Mar 10, 2020
Muchísimas gracias Javiera por sus buenos comentarios. Para nosotros es muy relevante ya que de ellos dependemos para contar con nuevos clientes y volver a recibir a los que ya nos han elegido. La esperamos nuevamente cuando guste!

8/10 Good

Antonella

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Gerencia on Feb 5, 2020
Muchas gracias por su buena calificación Seguiremos trabajando para llegar a obtener siempre un 10 Gracias

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit hôtel très sympathique, parfait pour partir vers les montagnes.
Stayed 2 nights in Oct 2019
Response from Charlotte Saxton, Gerente Comercial on Oct 31, 2019
Muchas gracias por sus buenos comentarios. Seguiremos trabajando seguir mejorando nuestro servicio siempre Esperamos tenerlos pronto de vuelta

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy lindo y acogedor, todo de muy buena calidad. Una vista privilegiada. La comida sencilla, pero rica. El desayuno fenomenal!!!!
Stayed 1 night in May 2019
Response from CHARLOTTE on May 25, 2019
Muchas gracias por sus buenos comentarios. Es para nosotros un orgullo ver que los esfuerzos por mejorar cada día son reconocidos por nuestros huéspedes Esperamos tenerlos pronto de vuelta

8/10 Good

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Viviana, Montevideo

Disliked: Staff & service, property conditions & facilities
Bienvenidos al hotel california....
El hotel se encontraba en reparaciones. No pude dormir en toda la noche porque la cisterna del W.C. del cuarto de al lado perdía agua y hacia un ruido muy molesto hacia mi habitación. El trato no fue muy agradable. El check-out debimos realizarlo a las 12 en punto, sin posibildad de dejas las valijas, practicamente nos echaron a esa hora...

10/10 Excellent

Jessica, Estados Unidos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel que cumple todas mis expectativas
Muy buen hotel, lindo paisaje, seguridad y tranquilidad un 100% excelencia. Lo recomiendo totalmente. Mis hijos quieren regresar.

4/10 Poor

Barbaros Algun, Punta Del Este

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
servicio
En hotel trabajan 2 persona,una Señora de manana,otro persona que bastante joven y me costo perder mi vuelo.Hotel no dan llave para la porton que esta ubicado en abajo.Tengo que esperar 1 hora que abren porton para entrar Hotel.Deseyuno estaba sin huevo,sin queso,solo carbonhidrato.Calefactor funccionaba primer 2 noches otro noche tengo que dormir frio.

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARIA, SANTIAGO, CHILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Estancia muy buena, buen servicio, estadía tranquila. Lugar silencioso. El lugar y el hotel preciosos, rico desayuno. El único pero, es que traté de cambiar la reserva, no sentí que me atendieron tan amables por teléfono.

6/10 Okay

ignacio, santiago

Liked: Cleanliness, property conditions & facilities, room comfort
buen hotel
Desayuno y servicios deben mejorar

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Faltou informação correta sobre a localização em relação ao Vale Nevado. São 40Km e não 3Km como informaram.

6/10 Okay

ignacio, stgo

Liked: Cleanliness, property conditions & facilities, room comfort
ESTANCIA REGULAR
Completamente de acuerdo con los comentarios de otros pasajeros, ya que la conexión de Internet es pésima, y por dos tostadas con te nos cobraron usd $30.- La señora es muy amable, cambiaron a la anterior claramente. Lo recomiendo pero teniendo en cuenta todas las críticas que aquí se detallan.

10/10 Excellent

Liliana, Mendoza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la atención y limpieza del hotel.
Muy buena

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gladis A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para cargar pilas
Excelente el hotel, atendido por sus dueños, es coqueto, tiene estilo, habitaciones amplias impecables, desayunos artesanales un placer, felicitciones a Andrea y su esposo. Es lo que se ve en la foto. Impresionante el paisaje.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dificil detección del lugar, aún con GPS
Dificil detección del lugar, aún con GPS. No hay cartel, ni nada que lo identifique para hallarlo. El ingreso es en una subida muy pronunciada y tampoco tiene cartel de estacionamiento y no se sabe cuando llegas. El desayuno lo maneja la dueña de manera inapropiada, ya que dificil saber que inventará al otro dia. Todo muy medido y extravagante la punto de la exageración. Por ejemplo, una mouse de frutos rojo, o una creppe de ajies. No todo el mundo come eso con agrado en un desajuno. Vivo viajando y asi y todo me parece ridículo este tema, no consumí mas que un café. En realidad, la dueña es una déspota en todo sentido. Todo el día te está observando que no toques nada.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stays in santiago
We just stayed for two one-night stays at the hotel. It is a bit off centre but that was expected. We got was a very nice room in a calm environment. Excellent views of the hills with a very helpful staff. No food is served besides the very good breakfast but drinks are available. The hotel is very clean and from our point of view a good spot to relax outside the city centre. Wifi is quite fast and accessable in all areas.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente relación calidad-precio
en el hotel todo nos parecio excelente: el servicio, las dependencias, la ubicación, el entorno, etc. solo falta un restaurant más cerca y sería ideal. Recomendable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chiapetti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de Lujo
Maravillosa estadía. La comida, limpieza y atención de lo mejor. La casona maravillosa pieza de arquitectura. Emplazado en un lugar hermoso con vistas maravillosas. Desayuno de lujo lo mismo las habitaciones.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lodging!!!
Great hotel, location and staff.