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We had a great stay at this hotel! My only complaint would be limited parking but the hotel itself was amazing! Great service, great drinks, and walkable distance to bars/clubs. Plan to return to this hotel in the future.
Dear Ranjit, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.
Superior hotel with a excellent staff eager to please and provide superior customer service. Warm inviting atmosphere with lovely furnishings, great toiletries and delicious coffee in the rooms all clean and lovely. Great location!
Karen
Stayed 4 nights in Mar 2024
Response from Imelda on Apr 2, 2024
Thank you for your valuable feedback, Karen. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.
I have stayed here many times, it’s my go-to when I’m in the area. Fantastic pool & fitness centre, nice restaurant & bar, rooms are spacious & comfy & very clean. The staff are very friendly & helpful. An all-around great stay!
Olivia
Stayed 1 night in Mar 2024
Response from Imelda on Apr 2, 2024
Thank you for your valuable feedback, Olivia. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.
The property was very clean and the room and facilities were very nice. Restaurant has nice staff and really good food
Rakesh
Stayed 1 night in Mar 2024
Response from Imelda on Apr 2, 2024
Thank you for your valuable feedback, Carla. We are delighted to know that you found our facilities clean and nice. We look forward to welcoming you back again soon.
10/10 Excellent
Graham
Mar 15, 2024
Liked: Cleanliness
Graham
Stayed 1 night in Mar 2024
Response from Imelda on Apr 12, 2024
Dear Graham, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.
Hello Lori,Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.
Thank you for your valuable feedback, Tadeusz. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you back again.
We were here for our 50th anniversary. The room and services were fantastic. They treated us like royalty. We stayed at this hotel under a different name 50 years ago. Thank you for making this day special.😘
THOMAS
Stayed 1 night in Feb 2024
Response from Imelda on Feb 22, 2024
Hello Thomas, Thank you for taking the time out to share your feedback with us. We are happy that you made us a part of your anniversary. We look forward to having you again with us.
10/10 Excellent
Keli
Feb 21, 2024
Liked: Cleanliness, staff & service
Keli
Stayed 1 night in Feb 2024
Response from Imelda on Apr 12, 2024
Hello Keli, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.
Very nice pool and hot tub staff were great will go back any time
frank
Stayed 1 night in Feb 2024
Response from Imelda on Feb 22, 2024
Hello Frank, Thank you for taking the time out to share your feedback with us. We look forward to having you again in one of your future visits to Sarnia.
Dear Jose, We appreciate you sending us feedback during your stay with us. Rest assured we will look into how we can improve our offerings and we hope to see you again.
Dear Cara, Thank you for sharing your feedback with us. It was our pleasure having you. It seems that you didn't have a good experience with us based on your rating. We hope to be able to serve you better the next time your travels bring you back to Sarnia.
10/10 Excellent
Lynn
Traveled with partner
Jan 23, 2024
The room was clean and quiet. The bed was very comfortable to sleep in. The location made it super easy to explore on foot Sarnia’s downtown core and enjoy the view of the waterfront.
Lynn
Stayed 1 night in Jan 2024
Response from Imelda on Jan 27, 2024
Hello Lynn, Thank you for sharing your experience with us. We are happy to know that you had a great stay. We look forward to having you again during your visit in Sarnia.
Hello Steven,Thank you for sharing your feedback with us through the guest satisfaction form. It was our pleasure having you. We hope to see you in one of your future stays in Sarnia.
Hello Scott, Thank you for rating us 5/5. We are happy to know that you enjoyed your stay with us and we look forward to having you again during one of your trips back to Sarnia.
Dear Nicolas, Thank you for rating us 4 out of 5. Your feedback is valuable to us and we look forward to having you again during your trip back to Sarnia.
Hello Heather, Thank you for taking the time out to share your experience with us. We are happy to know you had a good stay. We look forward to having you again.
Hello Mary, Thank you for taking the time out to share your feedback with us. We look forward to welcoming you again soon during one of your trips back to Sarnia.
Hello Sarah, Thank you for sharing your feedback with us. Your thoughts are important to us. We hope to see you again on your next visit to Sarnia.
8/10 Good
Ian
Dec 10, 2023
Liked: Cleanliness, staff & service
Hotel rooms were very nice. The walls a little thin could hear someone else’s shower pipes like it was in our room.
Ian
Stayed 1 night in Dec 2023
Response from Imelda on Jan 27, 2024
Dear Ian, Thank you for your feedback. We appreciate that you have shared your experience with us and we look forward to having you again on your next visit to Sarnia.
Hello John,Thank you for sharing your feedback with us. It was our pleasure to have you and we look forward to your next stay.
6/10 Okay
Maisha
Nov 27, 2023
Liked: Staff & service
Disliked: Cleanliness
Maisha
Stayed 2 nights in Nov 2023
Response from Jonathan on Dec 1, 2023
Hello Maisha,We truly value your feedback and are delighted to hear you enjoyed your stay with us. We hope to see you again with us in the future.
10/10 Excellent
WILLIAM
Nov 24, 2023
WILLIAM
Stayed 2 nights in Nov 2023
Response from Imelda on Jan 27, 2024
Hello William, Thank you for sharing your feedback with us. We are happy to know you had a good stay and we look forward to having you with us again.
10/10 Excellent
jayne
Nov 13, 2023
Liked: Cleanliness, staff & service
jayne
Stayed 1 night in Nov 2023
Response from Jonathan on Nov 15, 2023
Hi Jayne, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Amanda
Traveled with group
Nov 12, 2023
Amanda
Stayed 1 night in Nov 2023
Response from Jonathan on Nov 15, 2023
Hello Amanda,We truly appreciate the feedback regarding your stay and are sad to hear it wasn't a positive experience.We take feedback seriously and wonder if there was anything we could have done better during your stay.
Hi Glen, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Rob service was not up to par. The food was just OK.
Paul
Stayed 3 nights in Oct 2023
Response from Imelda on Nov 12, 2023
Thank you for sharing your feedback with us and it has been duly noted. We shall continue to work on improving our services to better serve important guests like you. We hope to welcome you back again soon.
Thank you so much for sharing your experience about our stay with us. We hope to welcome you back again.
10/10 Excellent
Khrista
Oct 30, 2023
Khrista
Stayed 1 night in Oct 2023
Response from Jonathan on Nov 20, 2023
Good Evening Khrista,Thank you so much for providing feedback on your most recent stay. We truly love hearing amazing feedback from our guests.
4/10 Poor
Peyman
Oct 26, 2023
Liked: Cleanliness, staff & service
Completely overprice hotel with small rooms and charge you separately for a very basic breakfast
Peyman
Stayed 4 nights in Oct 2023
Response from Imelda on Oct 27, 2023
Dear Peyman, Thank you for sharing valuable feedback to us, and with this, we are saddened to know that your stay has not be as convenient and comfortable as it should have been. We sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in what we can provide. We hope you choose to stay with us again, whenever your travels bring you back to the area.
Hello Jose, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
MICHEL
Oct 13, 2023
MICHEL
Stayed 1 night in Oct 2023
Response from Tammy on Nov 3, 2023
Thank you for sharing your feedback with us! We hope to welcome you again soon.
Beautiful hotel, perfectly located, loved the pool!
Pearl M
Stayed 2 nights in Oct 2023
Response from Imelda on Oct 27, 2023
Hello Pearl M, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
There aren’t many nice hotels in the area, so I was happy to find this one!! It was a pleasant stay, nice and clean rooms, and great staff! I would highly recommend!
Andrea
Stayed 1 night in Sep 2023
Response from Imelda on Oct 27, 2023
Hello Andrea, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Tammy
Traveled with partner
Oct 2, 2023
Liked: Cleanliness, staff & service
Exterior clearly old, newer inside but still some old. Room was spacious and clean but NOT sound proof at all!!!!! Could hear everything in adjoining rooms and hallway! For the price it is definitely not worth it!
Tammy
Stayed 1 night in Sep 2023
Response from Imelda Aquino on Oct 27, 2023
Hello Tammy, Thank you for sharing your feedback with us. We have discussed your observations with the team, and rest assured we will try to our best to improve our services and facilities to serve you better. We hope to welcome you again soon.
Very clean hotel. The rooms were remodeled. Comfortable. We did not eat there, was not really our type of food. High end cuisine and prices. I would definitely go back.
Robin
Stayed 1 night in Sep 2023
Response from Imelda Aquino on Oct 27, 2023
Thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
The room was great. Bed was very comfortable. Loved how the shampoo and body wash was in huge bottles and didn't have to deal with tiny bottles that have such a small amount. Loved that the towels were huge. Television was a great size. Definitely would recommend. Didn't get a chance to use pool so no comments for the pool. As for price, it could be a little bit better for a deal. $269 after taxes is a bit on the high side when they don't offer a complimentary breakfast.
Emily
Stayed 1 night in Sep 2023
Response from Imelda Aquino on Oct 27, 2023
Hi Emily, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.