Hello Dorothea,Our records shows that you did not want to pay on arrival, hence the reservation was cancelled.Thank you.

Hello Colleen, Thank you for taking the time to review our hotel.I am so sorry to hear about the shortcomings during your stay.We are a 2 star property with limited services. Our goal is to offer a clean and comfortable room at a very competitive price. We are aware that, when the hotel is at a high occupancy, there could be some noise reflections on the first floor, this is due to a structural issue. Our property owners are looking into this, hopefully, they will find a solution in the near future.Hope you will give us another opportunity to serve you better.Sincerely, Gregory Wickramasinghe

Dear Kristin,We are so sorry that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for reaching out, and we hope you consider staying with us again in the future for a better visit.