Breakfast, lunch, dinner served; international cuisine
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Reviews of Hotel Hacienda Sanchez

3 out of 5
Hotel Hacienda Sanchez
Ubicado al inicio AV. Zaci-hual, Valladolid, YUC

Reviews

8.4

Very Good

Rating 10 - Excellent. 94 out of 216 reviews" "
Rating 8 - Good. 84 out of 216 reviews" "
Rating 6 - Okay. 23 out of 216 reviews" "
Rating 4 - Poor. 10 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Traveled with family
Liked: Cleanliness, amenities
Todo en orden limpio y tranquilo, la atención muy amable, yo vocería a quedarme otra vez en este hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Elise, San Antonio

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to downtown but quiet enough to sleep well. Super cute property with beautiful gardens and art everywhere
Stayed 1 night in Mar 2024

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service
Necesita actualizar los baños
Stayed 1 night in Mar 2024

6/10 Okay

melanie

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
We've been guest of hacienda Sanchez many times over the last 15 years. Who is nice to see the improvement of animals statues added to a garden made it feel more like a true hacienda. However the food on Sunday evening in the restaurant was not edible. The staff did kindly cancel the order. Also they have implemented strange charges you now pay 30 pesos for a small container of ice where you can get a 7 lb bag of ice for less than that a block away at a major grocery store. Also the room was not as clean as in the past it was one of the cabanas not the hotel rooms so I'm hoping as I alerted management these things will be addressed. I hope to return to the hotel in the future
Stayed 1 night in Feb 2024

10/10 Excellent

HAMDAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with nice swimming pool and a garden. Recommend

8/10 Good

Luis Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023

8/10 Good

Marcelo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar bonito, estilo colonial, muito bem decorado.
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in Aug 2023

8/10 Good

Elisabet

Stayed 1 night in Jan 2023

2/10 Terrible

Eude

Traveled with family
Disliked: Staff & service, property conditions & facilities
While this property has a certain charm to it from the outside, don't let this fool you. This place has decayed in the last few years since our last stay. We had stayed here twice before and decided to come back. Big mistake! Some parts/areas look like they could use some painting. To start off, there was no hot water. When I complained to the front staff they promised they would turn the "boilers" on. Apparently this either took way to long to heat the water or was never done, since all three of us traveling had to take cold showers. Second, the shower ceiling was falling apart and filled with mildew. I stayed in room 212. The A/C unit also struggled to cool the room off, even at the lowest setting available. Third, the bed sheets and towels were hard and coarse. The bed sheets were also so thin and worn out that you could see the mattress right through them. The room also had a musty smell of old. On a positive note, they do have solar panels and the restaurant had Ok food (not great, just Ok). By 7 PM, they had none of the dishes featuring chicken. The portions were of a decent size and they were flavorful. Overall, this was a very disappointing experience. There are other hotels next to the Cathedral/central square which are 10 times better and cost only about $10 more per night. Skip this place and for about $10 more, indulge in a much better place around the Cathedral.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The grounds were very nice with a large garden area and swimming pool. Parking was very good for a typical Mexico hotel. We were able to park our large van with no problem. The restaurant had a very good breakfast and the service was good.
Stayed 1 night in Jan 2021

8/10 Good

Geovanny, Q.Roo

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hacienda concept is really cool, we enjoyed that.
Stayed 2 nights in Nov 2020
Response from Capital O Hacienda Sánchez on Dec 9, 2020
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice clean hotel
Stayed 1 night in Sep 2020
Response from Capital O Hacienda Sánchez on Dec 9, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

Cinthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Capital O Hacienda Sánchez on Dec 9, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020
Response from Capital O Hacienda Sánchez on Oct 1, 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

10/10 Excellent

Avrohom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around.
A grand hotel from the 50's
Stayed 1 night in Sep 2020
Response from Capital O Hacienda Sánchez on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

Azucena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family loved the place, old hacienda style. The closeness to cenotes makes things easy and the car collection is a plus. May need some upgrades, other than that...exelente@@
Stayed 1 night in Aug 2020
Response from Capital O Hacienda Sánchez on Oct 1, 2020
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos!

10/10 Excellent

Juan Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good economic hotel in Valladolid
Very nice hotel for the price, large and clean pool. Rooms are fine.
Stayed 1 night in Mar 2020
Response from Capital O Hacienda Sánchez on Mar 24, 2020
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos!

8/10 Good

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short but equally welcomed
Unfortunately was a short stay but they made us equally welcomed and gave us a good service. I’d stay there again. :)
Stayed 1 night in Feb 2020
Response from Capital O Hacienda Sánchez on Mar 19, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was very quaint, and home like. The rooms were nice, and it is right by the downtown of Valladolid, and a walk in the town was amazing...very clean and almost a bit taken back in time...also close to the Cenote Zaca....AMAZING!!
Stayed 1 night in Feb 2020
Response from Capital O Hacienda Sánchez on Feb 23, 2020
Hello. We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon Greetings! Attended by Miguel Q.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
It is a very good cost benefit hotel. Nice swimming pool and a nice room. Things in the hotel were a little old but we really enjoyed staying there. Bathroom needs a little maintenance and a better curtains in the windows to make the room darker would really improve this place. It is on the end of the city but we had a car.
Stayed 1 night in Feb 2020
Response from Capital O Hacienda Sánchez on Feb 23, 2020
Hello. We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon Greetings! Attended by Miguel Q.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Capital O Hacienda Sánchez on Feb 23, 2020
Hola Daniel, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos! Atendió Miguel Q.

8/10 Good

Alexandra

Liked: Cleanliness
One night stay
Hard to bit the price ; good stay for one night just to sleep over before moving to another locations. It is far from the center and not a walking area around; rooms were clean .
Stayed 1 night in Dec 2019
Response from Hotel Hacienda Sanchez on Jan 4, 2020
Hello, we are sorry that these inconveniences occurred during your stay. We are working to improve all these details and make your experience more enjoyable. Thank you for your comments.

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing place and magical city !
Stayed 1 night in Mar 2019

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again
Very attractive hotel grounds, wonderful rooms, we had a cabana. Cute little chapel, all not too far from the square. Please don't raise your rates because of my review. I I'll stay here again't if I get the chance
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a clean and nice hotel. Downside little far from downtown!
Stayed 1 night in Dec 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
This place is super clean but it's very basic for the price. We found the beds and pillows to be lumpy. The internet is really frustrating - barely works. That said, the staff was friendly. The location is just outside of city center and there are outside spaces to relax.

6/10 Okay

Aljaz

Liked: Cleanliness
Stayed 5 nights in Jan 2018

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay at this location. Wi fi was limited.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
good place to stay
A Hacienda feel brings back lots of memories and bing peacefully.
Stayed 2 nights in Jun 2017

8/10 Good

Sherrie, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel- peaceful and quiet.
Nice grounds. Wasn't time to sample restaurant or large clean pool. Enjoyed the vintage cars that are on display. Town square a short taxi ride. Staff was great!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place
The grounds were very well kept and pleasant. It was very relaxing. The staff was pleasant and helpful. The rooms were totally fine. Just like a hotel room. The location was very convenient, both for finding it off of the highway and also for a short trip to down town. The restaurant was a very bad choice for breakfast. Very very slow with small portions.

8/10 Good

Nikki, Chino, CA

Liked: Staff & service
Nice hotel in the Yucatan
The staff was very friendly and helpful. I did leave my clothes on the floor and the next morning when I picked them up hundreds of large ants were under them. That is part of being in a tropical region, so it didn't bother me. I did check the room for bugs before I went to sleep and there were not any, so they probably came in through the door or a window sill.

10/10 Excellent

Adan, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy hotel
Weekend gateway with my wife. Will book in this hotel again.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Decent for a night in Valladolid.
A sort of touristy hacienda experience. Seems like the main/largest hotel in town. Not bad. A five minute taxi ride to the bus station. Not sure walking would be a great idea (probably ok, but not sure about the neighborhood and also some stray dogs on the way). The hotel staff were nice and the room was fine. There were some bugs and mosquitos in the room but not many and they seemed to come in through open windows, although there was a small opening under the door. Good A/C. Not a luxury place, and about what we expected. We didn't have time to check our the restaurants or the old car museum, but we saw the old cars when our taxi driver took the long way out. I'd probably stay here again.

8/10 Good

mallard, Saskatchewan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
The hotel has great grounds and a nice pool for hot days..15 minute walk to town builds your appetite for great food in this charming town.

6/10 Okay

Tim, Anchorage

Disliked: Staff & service
Comfortable budget room
The price was right, but you get what you pay for. Room was large enough but furnishings were basic. A/C worked fine, as did the shower. Only real complaint is that after arriving at 6 pm, we had to wait nearly an hour until the room was ready.

4/10 Poor

Nelson C, Miami, FL

Disliked: Staff & service, property conditions & facilities, room comfort
Low end hotel.
Little in the low end hotel. Beds have plastic covers which makes them really hot and difficult to sleep on them. TV always has reception problems. Clean un general, but not that confortable.

6/10 Okay

Karen, Vancouver, WA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely Sprawling Hotel on the Edge of Valladolid
Overall this was a great little gem. The price was great, the beds not so much. We never did find a good bed in Mexico and these weren't the worst so don't let that turn you off. These ones had springs but were springs you could feel. Also, the wifi did not work in our room. We were about 3 doors away from reception and the wifi seemed to work right up to our door and then fade away. Other than that the grounds were charming and the restaurant had a lovely open air feel. We appreciated the aircon in our room. It is a bit out of the center which was great for us since we had a car but should be taken into consideration.

6/10 Okay

Verified traveler

Liked: Cleanliness
Clean and comfortable
we only stay for one night but it was clean and comfortable.

10/10 Excellent

sirley s morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda
Stayed 1 night in Apr 2024

8/10 Good

judas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable estancia en el hotel. Áreas verdes agradables.
Stayed 1 night in Mar 2024

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

8/10 Good

ELIZABETH LUITON, Brownsville

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente instalación
Stayed 1 night in Mar 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil y rápido acceso a la habitación. Buena atención de la recepcionista. Todo bien!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion para hospedarte, a espaldas un centro comercial. Unnpoco retirado del centro de Valladolid (20 min a pie) pero sin duda una gran opcion. El restaurante buena comida tipica de Yucatan.
Stayed 2 nights in Feb 2024

10/10 Excellent

Esmeralda yazmin

Stayed 1 night in Feb 2024

10/10 Excellent

Vivián

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable experiencia
El hotel esta muy agradable bonito a la vista y el personal muy atento La habitacion estaba confortable y limpia en la regadera habia un abundante flujo de agua tanto caliente como fría. El restaurante esta nuy bien pues los alimentos bien sazonados y bien servidos con precios accesibles igual que el hospedaje
Stayed 1 night in Feb 2024