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Reviews of Sheraton Vancouver Airport Hotel

4 out of 5
Sheraton Vancouver Airport Hotel
7551 Westminster Hwy, Richmond, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 201 out of 489 reviews" "
Rating 8 - Good. 164 out of 489 reviews" "
Rating 6 - Okay. 65 out of 489 reviews" "
Rating 4 - Poor. 39 out of 489 reviews" "
Rating 2 - Terrible. 20 out of 489 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Herb

Stayed 1 night in Aug 2023

2/10 Terrible

Deborah

Stayed 1 night in Aug 2023

8/10 Good

Azizah, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was a staff strike when we were there. Our stay was not pleasant as the dining room, Starbucks, and the pool were closed. It was noisy at times as the strikers were making lots of noises with their shouting and drumming. We had to ask the front desk for anything that we need for our room, however, they were helpful. Overall, the staff at the front desk were friendly and helpful.
Stayed 4 nights in Jun 2023

4/10 Poor

Jodie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were suppose to be at the Sheraton but due to the labor dispute they had arranged for us to stay at the Marriott which was located across the parking lot. It was very loud outside with noisemakers and music from the people on strike which ruined our stay. I did not like our hotel room- their was no privacy with the bathroom located in the middle of the suite and no locks on the sliding doors to bathroom. Will not be staying at either hotel again
Stayed 2 nights in Jul 2023

4/10 Poor

Diane

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
We had to change hotels to the Hilton and there was no shuttle service so we had to pay, and as group of 11 it was quite expensive. Since it took so long to get the service, we arrived to the hotel later than expected and we were quite famished. Asked if there was anyway to get some food or drink, and the answer was a stern no. I am aware that there was a strike going on at the time, but come on. You need to do better.
Stayed 1 night in Jul 2023

10/10 Excellent

Ying

Stayed 1 night in Jun 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to shopping and the transportation links into the downtown area. The staff were very helpful and friendly. The hotel was having a few labour disputes during our visit but the staff and management when above and beyond to ensure it had minimal effect on our stay.
Stayed 4 nights in Jun 2023

6/10 Okay

Kim

Stayed 3 nights in Jun 2023

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Catherine

Stayed 1 night in Jun 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Overnight stay next to the airport. Hotels have shuttle service so very convenient for following day back to airport. I house Starbucks or restaurant available. Comfy beds. All I needed
Stayed 1 night in May 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Olympic oval and to the mall.
Stayed 4 nights in May 2023

8/10 Good

Kimberley

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Carol J

Stayed 2 nights in May 2023

10/10 Excellent

Lareina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So convenient and nice staff!
Stayed 1 night in May 2023

10/10 Excellent

Gunnar

Stayed 2 nights in Apr 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Clean room. Comfortable. Close to SkyTrain and amenities.
Stayed 1 night in Oct 2022

4/10 Poor

Jia Ling

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The price is expensive, the room facilities are average, slippers need money! Bad review
Stayed 1 night in Apr 2023
Response from Cara on Apr 16, 2023
Dear Jia Ling,Thank you for taking the time to write a review about us. We do apologize that we were unable to meet your expectations. We will let the appropriate departments know about your feedback.

6/10 Okay

chad, Kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were staying here for a youth tournament and it was quite noisy til 11:30 with kids running around. The rooms are dated, but I am guessing that is why the “tournament” hosting rooms are what they are. They are spending $$ revamping the rooms and ours hadn’t got their just yet. Make sure you ask for the South Tower vs North Tower as the rooms are redone and quite nice their I’m told
Stayed 1 night in Apr 2023
Response from Cara on Apr 16, 2023
Dear chad,Thanks for taking the time to write a review about us. We do apologize for the noise disruptions during your stay.We would love to welcome you back again soon also when all our renovations are done!

10/10 Excellent

Eknoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

roger

Stayed 1 night in Mar 2023

10/10 Excellent

Pei Wen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Mar 2023

10/10 Excellent

Marie-Florence

Stayed 1 night in Mar 2023

10/10 Excellent

Chris

Stayed 1 night in Mar 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with easy airport shuttle service.
My stay was short & sweet. The shuttle service was very good from airport to hotel at 11:30 pm. Fast and friendly check-in. Very quiet room. Lovely comfortable bed. Great setup for anyone who may be travelling for business and require desk space. I didn’t have time to explore the surrounding area, or fully enjoy the room, but will definitely use the hotel again when travelling or on business in Richmond. Handy Starbucks location on site. The pub/restaurant located in the main area infront of reception area is handy, the food was basic fair at a reasonable price for breakfast anyway.
Lovely huge shower, no tub
Bathroom vanity area
Office desk available
View from room
Stayed 1 night in Feb 2023

10/10 Excellent

John, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run hotel - excellent staff.
Stayed 1 night in Feb 2023

6/10 Okay

Andrea

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Andrea at the front desk was great. Checked me in quick. Friendly. The hotel has a few different towers and it is a bit of a trek to get around. My husband and I were carrying our sleeping toddlers plus pushing a cart with our luggage and dog crate. By the time we walked all the way to our room on the 8th floor of the North tower, we noticed the bed was not made and there was a dirty towel on the bathroom counter. Obviously they forgot to clean the room before giving it to us. I called front desk immediately and they moved us to another room and gave a bit of a discount. However, it was very inconvenient to now have to trek all the way back to front desk to get new keys and then move to a different room. The hotel is pretty old. Definitely time to update. I was also disappointed that the pool was outdoor! I was not aware and it was too cold to use. We were excited to take all the kids to the pool for the long weekend so we ended up taking them to Minoru pool. That pool was super nice! Newly updated. Was massive. The lazy river, water slide, and rock climbing wall were fun. I did like that this hotel was pet friendly and that they offered a dog bed and dog bowls. Overall, mediocre experience and I would not stay here again.
Stayed 2 nights in Feb 2023

10/10 Excellent

kyriacos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel within walking distance to shopping. Starbucks in lobby was excellent and ideal. Rooms weren’t restocked after arrival with coffee/tea but overall great hotel
Stayed 5 nights in Feb 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023

4/10 Poor

Randi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very rundown room. Furnace very noisy and I could hear people next door and in the hallway
Stayed 1 night in Feb 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Maggie Yin Fong

Stayed 1 night in Feb 2023

10/10 Excellent

Guozhen

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The room was comfortable and clean. The decor in the halls and room is dark, it would be nice to have new carpets in the hallways and a lighter paint job on the ceiling. Overall a very nice hotel.
Stayed 1 night in Feb 2023

6/10 Okay

Janet

Traveled with partner
Liked: Amenities
Surprised had to pay for parking while there
Stayed 1 night in Feb 2023

6/10 Okay

David

Stayed 4 nights in Feb 2023

8/10 Good

John, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service
Everything was very good, except the heating unit was too loud and woke us up every time it turned on.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Needs updating
I have stayed at the Sheriton Vancouver Airport many times usually in the South tower and loved it This time I stayed in the North tower and it was dated and tired looking The hallway was shabby and rugs need cleaning The staff, the restaurant and everything else was great
Stayed 1 night in Jan 2023

8/10 Good

Peng

Traveled with partner
Liked: Cleanliness, staff & service
Everything is good except our bed was a bit sunken so my husband woke up with back pain! Maybe we just got unlucky so we probably will give this hotel another try.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. Friendly, incredible staff, great amenities, wonderful food in the restaurant and a beautiful pool. Very convenient for shopping and dining. We will be back!
Stayed 1 night in Jan 2023

4/10 Poor

Liam

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms in lobby were unclean. Toilet in room wouldnt stop running, had to turn off at night. Couldn’t get Kate enough checkout for evening flight
Response from Cara on Jan 17, 2023
Dear Liam,Thank you for your feedback - we would love to know more about how we can improve. Please do not hesitate to contact us directly!

10/10 Excellent

Jonathan

Liked: Amenities

8/10 Good

Kelvin, Osoyoos

Stayed 2 nights in Jan 2023

10/10 Excellent

Raymond Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jeris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Broke a glass in the room, housekeeping immediately came to the room , vacuumed up the glass and provided us with slippers😊😊, well done

2/10 Terrible

Yuanhuan